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Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary. The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies. Accountabilities as our D&I Engineer (Security): - Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group - Be the subject matter expert within the D&I team for Security services and solutions - Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei - Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions - Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits - Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required - Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay - Implement customer solutions based on best practice experience & technical knowledge - Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions - Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices - Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services - Maintain professional working relationships with customers, vendors, suppliers and work colleagues. - Excellent communication skills - presentation, written and verbal. - Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status. - Ensure that the skills required to perform the role are kept up to date and are relevant. - Mentor, develop and deliver training for colleagues and other technical teams in your subject matter Our ideal D&I Engineer (Security) - Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto) - Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire) - Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc. - Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP - Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable - Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial - Experience of design, delivery & consultancy across these technologies is essential - Experience of working in a customer facing capacity for end user customers or within a Partner model is essential - Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable. - Knowledge of network tools such as Solarwinds desirable - Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial - Previous experience of SIP, VOIP and voice technologies would be beneficial - Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial - Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial - The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC) If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you

Convergence Group has an exciting opportunity for a Provisioning Coordinator to join the team based in Shirley, Solihull. You will be on a full time permanent contract, with a highly competitive salary. Provisioning Coordinator – Job Role Ensure all orders are managed efficiently and pro-actively throughout the order lifecycle. Customer communication and supplier management are two essential skillsets within this position. This role underpins a high performance provisioning team, ensuring we can support the company strategy of being the leading supplier of data network services. Accountabilities as our Provisioning Coordinator: - Responsible for all administration pertaining to procurement and tracking of orders and ensuring all associated hardware required is ordered and allocated accordingly. - Ensuring all relevant fields on internal systems are updated real time and delivery dates are accurately forecasted. - Ensuring that customers are kept informed of progress via telephone communication, email and weekly - reports throughout the provision of service, with any issues highlighted (eg wayleave). - Interacting with other key departments within the company for new project requirements - and keeping Account Managers informed of any pending issues. - Dealing with any potential customer escalations and highlighting any issues to the relevant Account/Project Managers. - Escalate to Suppliers and proactively chase for order progression to ensure key deliverable dates are met. - Ensuring any excess/additional charges are approved by the customer prior to providing agreement to - Suppliers to continue with work. - Monitoring and running key departmental reports to maintain regular updates and chasing of key activities. - Ensuring internal tasks to other departments are raised within SLA. - Highlight any pricing queries back to the Project/Account manager. - Advising Network Operations Centre of engineer installation requirements. - Ensuring Suppliers portals are fully utilised for the purpose of ordering and obtaining order updates. - Adhoc administration duties as and when requested by line manager. Our ideal Provisioning Coordinator: - Previous experience in provisioning is essential - Experience within the telecoms industry would be advantageous - Good attention to detail - Customer facing with great customer services skills - Problem ownership – seeing through to resolution - Ability to prioritise workload - Good communications/interpersonal skills - Ability to work un-supervised, practical and organised with excellent time management skills - Always seeking best practice and improvement. - Team player If you feel you are the right candidate for the role as our Provisioning Coordinator then please click ‘apply’ now! We’d love to hear from you

Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary. The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies. Accountabilities as our D&I Engineer (Security): - Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group - Be the subject matter expert within the D&I team for Security services and solutions - Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei - Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions - Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits - Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required - Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay - Implement customer solutions based on best practice experience & technical knowledge - Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions - Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices - Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services - Maintain professional working relationships with customers, vendors, suppliers and work colleagues. - Excellent communication skills - presentation, written and verbal. - Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status. - Ensure that the skills required to perform the role are kept up to date and are relevant. - Mentor, develop and deliver training for colleagues and other technical teams in your subject matter Our ideal D&I Engineer (Security) - Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto) - Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire) - Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc. - Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP - Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable - Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial - Experience of design, delivery & consultancy across these technologies is essential - Experience of working in a customer facing capacity for end user customers or within a Partner model is essential - Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable. - Knowledge of network tools such as Solarwinds desirable - Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial - Previous experience of SIP, VOIP and voice technologies would be beneficial - Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial - Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial - The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC) If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you

Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary. The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies. Accountabilities as our D&I Engineer (Security): - Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group - Be the subject matter expert within the D&I team for Security services and solutions - Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei - Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions - Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits - Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required - Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay - Implement customer solutions based on best practice experience & technical knowledge - Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions - Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices - Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services - Maintain professional working relationships with customers, vendors, suppliers and work colleagues. - Excellent communication skills - presentation, written and verbal. - Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status. - Ensure that the skills required to perform the role are kept up to date and are relevant. - Mentor, develop and deliver training for colleagues and other technical teams in your subject matter Our ideal D&I Engineer (Security) - Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto) - Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire) - Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc. - Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP - Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable - Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial - Experience of design, delivery & consultancy across these technologies is essential - Experience of working in a customer facing capacity for end user customers or within a Partner model is essential - Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable. - Knowledge of network tools such as Solarwinds desirable - Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial - Previous experience of SIP, VOIP and voice technologies would be beneficial - Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial - Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial - The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC) If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you

Convergence Group has an exciting opportunity for a Incident Manager to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary of £25,000 - £30,000. Job Role as our Incident Manager Coordinate and drive resolution of Network Incidents / Requests within Convergence Group based on ITIL Incident Management framework. Focuses on restoring normal service operation as quickly as possible minimising the disruption to businesses and ensuring SLA adherence. Prepares Incident reports and drive improvement actions across the SD / NOC in order to achieve the best possible levels of service quality and availability whilst developing best practice in terms of Incident & Problem Management Accountabilities as our Incident Manager: - Manages the Service Desk staff and acts as deputy in the absence of the NOC Manager - Responsible for the complete process adherence and handling of incidents according to SLAs - Acts as an escalation point to expedite customer incident resolution - Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements - Responsible for handling Major incidents and escalating to NOC Manager (Acting: Major Incident Manager) - Responsible for driving the efficiency and effectiveness of the incident management process within the NOC / Service Desk - Produces management information, including KPIs and customer Incident reports - Monitors the effectiveness of incident management and making recommendations for improvement - Develops and maintains the incident process and associated procedures including reviewing and auditing the process - Ensuring that all Service Desk/ NOC staff follow the incident management process for every incident - Ensuring that all received incidents are recorded, classified based on impact and ensure correct root cause classification is applied on service restoration - Assign unresolved Incidents from 1st line to 2nd line teams in a timely manner to ensure SLA adherent - Keep customers informed about their Incidents’ status at agreed intervals and act as Single Point of Contact for all customer escalations - Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) - Escalate Incidents at risk of breaching Service Level Agreement to the NOC Manager - Create and submit knowledge article to increase 1st time fix rates - Escalate unresolved incidents to external support, e.g. suppliers - Owns all Incidents and Service Requests throughout the lifecycle - Be a subject matter expert in terms of Incident Management within the NOC / Service Desk Our ideal Incident Manager - Incident Management experience - Service Desk or NOC background would be beneficial - Technical knowledge in Networking would be advantageous - Experience in managing staff and effective work stream management - Working knowledge of Incident/Problem Management frameworks such as ITIL v3 - Proven communication skills with multiple levels of an organisation, including interaction with customers and suppliers - Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities - Good working knowledge of ITIL Incident / Problem Management - High level of IT literacy – MS Office (Word, Excel, PowerPoint) - Eagerness to work within 24/7 would be a great advantage - Previous experience in a Telecoms company would be advantageous Qualifications: - Telecommunication, Networking & IT Infrastructure understanding - Good working knowledge of ITIL Incident / Problem Management - ITIL V3 certification would be beneficial - Any Cisco / Huawei/ HP-Aruba certifications or knowledge is desirable If you feel you are the right candidate for the role as our Incident Manager then please click ‘apply’ now! We’d love to hear from you

Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary. The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies. Accountabilities as our D&I Engineer (Security): - Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group - Be the subject matter expert within the D&I team for Security services and solutions - Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei - Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions - Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits - Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required - Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay - Implement customer solutions based on best practice experience & technical knowledge - Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions - Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices - Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services - Maintain professional working relationships with customers, vendors, suppliers and work colleagues. - Excellent communication skills - presentation, written and verbal. - Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status. - Ensure that the skills required to perform the role are kept up to date and are relevant. - Mentor, develop and deliver training for colleagues and other technical teams in your subject matter Our ideal D&I Engineer (Security) - Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto) - Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire) - Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc. - Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP - Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable - Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial - Experience of design, delivery & consultancy across these technologies is essential - Experience of working in a customer facing capacity for end user customers or within a Partner model is essential - Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable. - Knowledge of network tools such as Solarwinds desirable - Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial - Previous experience of SIP, VOIP and voice technologies would be beneficial - Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial - Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial - The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC) If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you