CVL

Role: Pre-Sales Manager Location: Midlands/home based Type: Permanent Salary: £65k to £70k My client is a blue chip solution provider operating throughout the UK. The is a new opportunity available for Pre Sales Manager to join the business. The role has responsibilities to include: • Managing the activities, performance and behaviours for a team of pre-sales consultants and engineers across a range of technologies to develop solutions that are technically and commercially compelling with a high opportunity conversation rate. • Responsible for the overall management and leadership of the Pre-sales team in producing technical responses and providing solutions for our customers. • Ensuring that IT solutions are specified to clients to demonstrate the business value to the client across the breadth of IT Services propositions. • Managing a high performing team in liaison with the Head of Solutions. • Support the Head of Solutions operationally and with development activities aligned to the business strategy. KEY ACCOUNTABILITIES include: - Responsible for ensuring the team provide technical support to the sales teams by providing timely and quality responses to pre-sales requests from sales in the most efficient and cost effective manner. - Ownership and responsibility and the governance for the design and specification of solutions including systems architecture, hardware systems and software when responding to pre-sales requests including bids. - Enhancing sales opportunities and proposals by specifying a range of technologies, both new and current, to maximise our potential and value to the customer. - Ensure the Pre-sales team are leading, influencing and shaping customers thinking on approaches to solutions ensuring the required specification and quality standards are met for our clients - Responsible for managing a high performing team in liaison with the head of/manager, in line with business policies and frameworks and supporting CARE initiatives. Helping drive constant improvement and development ensuring that performance is managed effectively and within guidelines, also ensuring that the appropriate cross architecture capability is developed within the team - Manage escalations related to team’s opportunity deliverables and prioritise accordingly, acts as the main interface to the team from other areas of the business - Proactively identify improvements to the way we do business and input to supporting business case. - Provide input and support to the Head of Solutions in support of strategic initiatives. - Responsible for ensuring that opportunities are managed as appropriate against KPI’s and contributes to the Sector business planning regarding pre-sales activity. - Ensuring the appropriate level of Red Review is completed on designs and bid opportunities ensuring the responses are both technically and commercially viable   Nature of the work • Under direction of the Head of Solutions maintain a technically proficient team of resource ensuring effective utilisation • Act as the primary point of contact for requests into the team and escalations • To input into the shaping and delivery of CARE plans, and the strategic plan for the business • Ensuring efficiency and robustness in service and operational procedures as we scale capability Nature of the problems • Supporting the development of the longer-term strategic direction of our business capability. • Determining appropriate skills mix & training to maximise team potential • Evaluating & balancing priorities and allocating resources • Identify strategic opportunities for growing existing and developing new business, ensuring that the opportunity conversion is maximised • Ensure Effective combination of combined IT Services capability The Pre Sales Manager will action the following: • Manage own time and deliverables over a 3 to12 month timeframe • Manage team of WL1’s to deliver opportunities • TLR of c17 spread geographically across the UK Change • Make proposals and recommendations for change • Develop cross architecture capability • Challenge opportunity qualification as appropriate • Reduce barriers to change and truly help bring the business closer together as a single team • Approach problem solving with an open mind and explore all possibilities in any given scenario Applicants must be able to evidence the Key Skills on their CV as follows: • Strong leadership skills, including people & performance management & coaching • Extensive/strong Knowledge of Cisco Portfolio, Unified Communications, Routing and Switching, Security & Wireless • Stakeholder management skills, including external & to senior level including Relationship management & negotiation including escalation management • Strategy and Portfolio knowledge for growth and vendor influences • Matrix team management & influencing

Role: Project Manager (eCommerce) Type: Contract Location: High Wycombe Rate: to be discussed The Programme Delivery Team is responsible for end-to-end programme and project management and governance of the company project portfolio that supports the P&L and realisation of the company strategy. Providing a consistent approach, improved control and clear accountability for delivery. The purpose of this role will be to deliver programmes (individually or part of a small portfolio) that enable clients to achieve their business goals. The Project Manager role is a delivery role, focusing on the delivery of specific project / work-stream within the project portfolio and to provide the governance that supports the P&L Project Management Responsibilities  Support the client in scoping and mobilizing projects. Includes thorough understanding of company governance processes and coaching of clients in adherence to them.  Prepare and regularly maintain project plans based on work packages which are agreed with suppliers (internal and external). Hold regular calls and meetings to enable Issue resolution, project change control and status monitoring in terms of delivery to agreed timescales and budgets. Ensure requisite attendance at meetings and log headline minutes and actions and progress as appropriate.  Report progress in agreed format and identify and escalate key risks and issues.  Develop co-operative working relationships across all company functions to maximize programme delivery efficiency through effective use of all available resources. Key Attributes:  Proficient in project planning, organizing, team motivation, and delegation  Excellent written, verbal, and interpersonal communication skills  Excellent organizational skills and attention to detail  Team player and able to manage others through teamwork  Understanding and experience with related business and development processes  Excellent time management skills  Goal-oriented - ability to work with tight deadlines in an ever changing environment  Fast learner with ability to operate effectively in new environments  Able to collaborate as a strong team member in a fast-paced environment  Able to integrate information from multiple sources in order to anticipate issues, come up with solutions, and resolve the problems  Able to influence individuals at all levels in different departments, including senior executives  High degree of commitment, flexibility, self-motivation, self-confidence, assertiveness, and high tolerance of ambiguity Professional / technical competences Project management skills:  Risk management with risks identified, options agreed & plan in place. Contingency planning – in depth knowledge of both contingency planning and mitigation  Expertise in E-commerce  Retail sector experience  Budget control  Supplier management  Contract management and negotiation  Able to manage a portfolio of loosely related projects and programmes Other Experience Essential for the job:  Relevant industry experience within a ecommerce /retail product environment  Specific experience of delivering technology and organisational change projects  Broad knowledge of technology / media / telecoms sector and strong competitor awareness  Understanding of product development life cycle, product design and implementation.  Knowledge and understanding of process design and implementation  Change management (organization and cultural skills)  Experience of development of processes and roles within associated functional departments  Negotiation skills Qualifications:  Prince Practitioner, Membership of APM, IPM or 6 Sigma is advantageous but not essential. Degree qualification is advantageous but not essential

Role: Project Manager – Retail Type: Permanent Location: West Midlands/home based Salary: £40k to £46k My client is a blue chip company with an emphasis on providing solutions and services to the RETAIL sector. There is a new opportunity for a Project Manager which is focussed on the delivery of Retail software, Solutions and Services. The Project Manager will have project lifecycle experience and be used to being client centric. The Project Manager will have responsibilities to include:  Supporting the client in scoping and mobilizing projects, which includes thorough understanding of company governance processes and coaching of clients in adherence to them.  To prepare and regularly maintain project plans based on work packages which are agreed with suppliers (internal and external).  Hold regular calls and meetings to enable Issue resolution, project change control and status monitoring in terms of delivery to agreed timescales and budgets.  Ensure requisite attendance at meetings and log headline minutes and actions and progress as appropriate.  Report progress in agreed format and identify and escalate key risks and issues.  Develop co-operative working relationships across all company functions to maximize programme delivery efficiency through effective use of all available resources The Project Manager – Retail will offer the following attributes:  Proficient in project planning, organizing, team motivation, and delegation  Excellent written, verbal, and interpersonal communication skills  Excellent organizational skills and attention to detail  Team player and able to manage others through teamwork  Understanding and experience with related business and development processes  Excellent time management skills  Goal-oriented - ability to work with tight deadlines in an ever changing environment  Fast learner with ability to operate effectively in new environments  Able to collaborate as a strong team member in a fast-paced environment  Able to integrate information from multiple sources in order to anticipate issues, come up with solutions, and resolve the problems  Able to influence individuals at all levels in different departments, including senior executives  High degree of commitment, flexibility, self-motivation, self-confidence, assertiveness, and high tolerance of ambiguity Professional / technical competences required for the role include: Project Management skills:  Risk management with risks identified, options agreed & plan in place.  Contingency planning – in depth knowledge of both contingency planning and mitigation  Budget control  Supplier management  Contract management and negotiation  Able to manage a portfolio of loosely related projects and programmes Experience required for the job:  Relevant industry experience within an ecommerce /retail product environment  Specific experience of delivering technology and organisational change projects  Broad knowledge of technology / media / telecoms sector and strong competitor awareness  Understanding of product development life cycle, product design and implementation.  Knowledge and understanding of process design and implementation  Change management (organization and cultural skills)  Experience of development of processes and roles within associated functional departments  Negotiation skills Qualifications:  Prince Practitioner, Membership of APM, IPM or 6 Sigma (advantageous but not essential)  Degree qualification (advantageous but not essential)

An excellent opportunity has arisen for a Data Analyst to join a global IT and Telecoms provider as part of the IT Asset management team. Responsibilities of the role will be: To work as part of a team to manage and support all Asset requests To act as first point of contact for escalated Asset requests on assigned accounts/customers To ensure all Asset requests are updated to the highest standards in order to provide accurate Asset Management reporting To regularly review account performance with Service Delivery Managers in response to requests of all types and to provide recommendations for service improvement Track all IT assets, their locations and owners throughout the Asset Lifecycle Administer the Asset Management Database and the Asset Inventory Production of scheduled and ad-hoc reporting as necessary Perform periodic asset discovery and audit tasks Prepare data for upload/updates Identify and track exceptions, reporting to respective resolver team for resolution Ensure asset processes are being adhered to The successful applicant will have strong data analysis and Excel skills to analyse data effectively, a methodical approach to work and the ability to work well under pressure. Experience of working in an ITIL environment would be a advantageous as would experience of SQL and MS Access

A leading IT solutions provider has an opportunity for a 2nd line support Engineer to deliver support to managed customers on routing, switching, security and wireless products. The role will involve: - Utilising experience and evolving technical ability to bring about resolution of technical incidents, service requests, changes or problems from customers relating to network and security - To deal with customer requests in line with Service definitions and SLA's - To escalate incidents and requests to 3rd line resolvers or vendors in a timely fashion. - Management of information relating to customer incidents or service requests, and the effective communication of progress of such events, to customers, colleagues and 3rd parties. - Managing incidents and service requests, providing technical input and management of 3rd party. - Adherence to internal processes and procedures Minimum Experience and Skills - At least 1 year's experience, working with network and security products in a technical capacity. - Professional interaction at all levels (i.e. customer-facing, inter-departmental, third parties). - Technical knowledge and exposure to at least one of - routing and switching, security, and/or wireless technologies - Self-motivated and keen to develop on a technical development path - Cisco certified to Associate level (CCNA)

Excellent opportunity for a CCNP qualified IT Engineer to join a leading IT and Telecoms provider as a 3rd Line Support Engineer. The purpose of the role is to deliver 3rd line technical services to resolve high priority / complex customer incidents and service requests. In addition to the BAU incidents and service requests, a significant part of the role involves the pro-active activities around customer estate management and CSIP. The team member will also perform a technical/product specialist role within 3rd line. Minimum Experience and Skills At least 3 year's working experience with network and security products in a technical capacity ; and Cisco certified to Professional level (CCNP) and /or other vendor equivalent qualifications ( Checkpoint / F5 / HP ) ; and Technical knowledge and exposure to at least one of - Enterprise routing, switching, security and/or wireless technologies

Role: Pre-Sales Manager Location: Midlands/home based Type: Permanent Salary: £65k to £70k My client is a blue chip solution provider operating throughout the UK. The is a new opportunity available for Pre Sales Manager to join the business. The role has responsibilities to include: • Managing the activities, performance and behaviours for a team of pre-sales consultants and engineers across a range of technologies to develop solutions that are technically and commercially compelling with a high opportunity conversation rate. • Responsible for the overall management and leadership of the Pre-sales team in producing technical responses and providing solutions for our customers. • Ensuring that IT solutions are specified to clients to demonstrate the business value to the client across the breadth of IT Services propositions. • Managing a high performing team in liaison with the Head of Solutions. • Support the Head of Solutions operationally and with development activities aligned to the business strategy. KEY ACCOUNTABILITIES include: - Responsible for ensuring the team provide technical support to the sales teams by providing timely and quality responses to pre-sales requests from sales in the most efficient and cost effective manner. - Ownership and responsibility and the governance for the design and specification of solutions including systems architecture, hardware systems and software when responding to pre-sales requests including bids. - Enhancing sales opportunities and proposals by specifying a range of technologies, both new and current, to maximise our potential and value to the customer. - Ensure the Pre-sales team are leading, influencing and shaping customers thinking on approaches to solutions ensuring the required specification and quality standards are met for our clients - Responsible for managing a high performing team in liaison with the head of/manager, in line with business policies and frameworks and supporting CARE initiatives. Helping drive constant improvement and development ensuring that performance is managed effectively and within guidelines, also ensuring that the appropriate cross architecture capability is developed within the team - Manage escalations related to team’s opportunity deliverables and prioritise accordingly, acts as the main interface to the team from other areas of the business - Proactively identify improvements to the way we do business and input to supporting business case. - Provide input and support to the Head of Solutions in support of strategic initiatives. - Responsible for ensuring that opportunities are managed as appropriate against KPI’s and contributes to the Sector business planning regarding pre-sales activity. - Ensuring the appropriate level of Red Review is completed on designs and bid opportunities ensuring the responses are both technically and commercially viable   Nature of the work • Under direction of the Head of Solutions maintain a technically proficient team of resource ensuring effective utilisation • Act as the primary point of contact for requests into the team and escalations • To input into the shaping and delivery of CARE plans, and the strategic plan for the business • Ensuring efficiency and robustness in service and operational procedures as we scale capability Nature of the problems • Supporting the development of the longer-term strategic direction of our business capability. • Determining appropriate skills mix & training to maximise team potential • Evaluating & balancing priorities and allocating resources • Identify strategic opportunities for growing existing and developing new business, ensuring that the opportunity conversion is maximised • Ensure Effective combination of combined IT Services capability The Pre Sales Manager will action the following: • Manage own time and deliverables over a 3 to12 month timeframe • Manage team of WL1’s to deliver opportunities • TLR of c17 spread geographically across the UK Change • Make proposals and recommendations for change • Develop cross architecture capability • Challenge opportunity qualification as appropriate • Reduce barriers to change and truly help bring the business closer together as a single team • Approach problem solving with an open mind and explore all possibilities in any given scenario Applicants must be able to evidence the Key Skills on their CV as follows: • Strong leadership skills, including people & performance management & coaching • Extensive/strong Knowledge of Cisco Portfolio, Unified Communications, Routing and Switching, Security & Wireless • Stakeholder management skills, including external & to senior level including Relationship management & negotiation including escalation management • Strategy and Portfolio knowledge for growth and vendor influences • Matrix team management & influencing