Gedu

Key Responsibilities Reporting & Business Analysis Produce and maintain regular reports for senior management and regional heads, ensuring accurate and timely tracking of key performance metrics. Monitor daily sales activity, including applications, payments, and visa submissions, and provide clear daily performance reports. Analyse sales pipeline data to support forecasting for future intakes, including segmentation by nationality, conversion stage, and visa risk factors. Develop and maintain dashboards and reporting tools using Microsoft Excel and Power BI . Identify trends, performance gaps, risks, and opportunities and translate findings into actionable recommendations. Evaluate team and regional performance against agreed KPIs and provide insights to support continuous improvement. Conduct ad hoc analysis and reporting to support strategic and operational decision-making. CRM & Data Management Provide support to sales teams on CRM-related queries, troubleshooting issues and ensuring effective and consistent system usage. Contribute to the development, enhancement, and implementation of CRM systems and projects to improve operational efficiency, data quality, and reporting capabilities. Maintain and update the agent database, ensuring data is accurate, complete, up to date, and compliant with relevant requirements. Identify opportunities to automate manual reporting and data processes using Python and other appropriate tools. Establish and maintain robust data validation and quality-control processes. Commission & Agent Operations Manage, in collaboration with relevant team members, the end-to-end commission process for agents, including tracking, validation, reconciliation, and coordination with Finance to ensure timely payments. Ensure commission data is accurate and aligned with agreed commercial terms and performance records. Oversee the issuance and management of agent contracts, maintaining accurate records and ensuring appropriate documentation. Work closely with Finance and other departments to resolve discrepancies and ensure smooth operational processes. Stakeholder Management Partner with senior leadership, regional heads, sales teams, Finance, and other departments to understand business requirements and provide data-driven solutions. Present analytical findings and recommendations clearly to both technical and non-technical stakeholders. Build strong working relationships across teams and act as a trusted point of contact for reporting, data, and CRM-related matters. Support a culture of data-driven decision-making and continuous improvement across the organisation. Key Skills & Competencies Strong analytical and data interpretation skills, with the ability to translate complex data into clear, actionable insights. Advanced reporting, dashboard development, and forecasting capabilities using Microsoft Excel and Power BI . Proficiency in Python for data analysis, automation, and process optimisation. Strong experience working with CRM systems , databases, and data management processes. Excellent attention to detail and a high level of accuracy in data handling, reporting, and analysis. Strong understanding of sales performance metrics, pipelines, conversion rates, forecasting, and KPI management. Strong stakeholder management and communication skills, including experience supporting senior leadership. Excellent problem-solving skills and a proactive approach to identifying and resolving issues. Ability to work collaboratively across multiple teams and departments. Strong organisational skills with the ability to manage multiple priorities and meet tight reporting deadlines. A continuous-improvement mindset, with a focus on increasing efficiency, automation, and data quality. Experience & Qualifications Bachelor's degree in Data Analytics, Business Analytics, Statistics, Mathematics, Computer Science, Economics, or a related field. Good experience in data analysis, business intelligence, sales operations, commercial analytics, or a similar role. Demonstrable experience producing management-level reporting and actionable business insights. Advanced experience with Excel and Power BI . Practical experience using Python for data analysis and automation. Experience working with CRM systems and managing large or complex datasets. Experience working with senior stakeholders and cross-functional teams. Experience in sales, education, international recruitment, or a similarly data-driven commercial environment would be advantageous.

B2B Student Recruitment ROLE PURPOSE: To support the development of the GEDU business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency maximised. ROLE and RESPONSIBILITIES: Identifying and creating partnership with new potential student recruitment agencies and other educational or training providers. Actively involved in assisting the team for achieving the student recruitment target for each intake. Developing and sustaining solid relationships with company stakeholders, recruiting partners and customers. Analysing customer feedback data to determine whether customers are satisfied with company products and services. Supporting the programme management team members to maximise the enrolment. Attending business meetings and providing training to new recruiting partners regularly. Providing insight into product development and competitive positioning. Analysing financial data and developing effective strategies to reduce business costs and increase company profits. Assisting the team for achieving the student recruitment target for each intake. Supporting the team members to maximise the enrolment. Conducting market research to identify new business opportunities. Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities. Meeting with potential partners to present company offerings and negotiate business deals. Essential Skills and Experience Bachelor's degree in Business Management or Administration, Finance, Accounting, Marketing, or related field. Proven experience working as a Business Development Manager or similar role. Proficiency in all Microsoft Office applications. The ability to travel as needed. The ability to work in a fast-paced environment. Excellent analytical, problem-solving and management skills. Exceptional negotiation and decision-making skills. Effective communication skills. Strong business acumen. Detail-oriented.

ROLE PURPOSE: To support the development of the MLA College's business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency maximised. ROLE and RESPONSIBILITIES: Identifying and creating partnership with new potential student recruitment agencies and other educational or training providers. Actively involved in assisting the team for achieving the student recruitment target for each intake. Developing and sustaining solid relationships with company stakeholders, recruiting partners and customers. Analysing customer feedback data to determine whether customers are satisfied with company products and services. Supporting the programme management team members to maximise the enrolment. Attending business meetings and providing training to new recruiting partners regularly. Recruiting, training, and guiding business development staff. Providing insight into product development and competitive positioning. Analysing financial data and developing effective strategies to reduce business costs and increase company profits. Assisting the team for achieving the student recruitment target for each intake. In charge of a partnership which must meet the recruitment targets across all UK locations Supporting the team members to maximise the enrolment. Conducting market research to identify new business opportunities. Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities. Meeting with potential partners to present company offerings and negotiate business deals. Essential Skills and Experience Bachelor's degree in Business Management or Administration, Finance, Accounting, Marketing, or related field. Proven experience working as a Business Development Manager or similar role. Proficiency in all Microsoft Office applications. The ability to travel as needed The ability to work in a fast-paced environment. Excellent analytical, problem-solving and management skills. Exceptional negotiation and decision-making skills. Effective communication skills. Strong business acumen. Detail-oriented. Flexibility OTHER INFORMATION The Business Development Manager will also be expected to demonstrate their commitment: to the organisation's values and regulations, including equal opportunities policy. The Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of organisation's Environmental Policy. to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

JOB TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/ SUB-FUNCTION: MD Office / IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS's Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts, and APIs to support process automation and integration. Integrate Jira Service Management with other enterprise tools and systems through APIs. Ensure platform stability, security, and compliance with organizational policies. Operations & Process Management: Collaborate with stakeholders to gather requirements and translate them into technical solutions. Administer user accounts, roles, and permissions within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Ensure that changes are documented, tested, and implemented with minimal disruption. Maintain accurate IT asset data and track hardware and software lifecycle using Jira's asset management capabilities. Reporting & Continuous Improvement: Analyse data to identify trends and recommend process or system improvements. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. Provide user support, guidance, and training on Jira Service Management features Promote collaboration and knowledge sharing within the GBS support service. ESSENTIAL SKILLS and EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API's and related automation. Knowledge of AI Tools, Framework, governance, and ITSM best practices and industry standards. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. Excellent communication skills and the ability to explain technical concepts to non-technical users. Effective stakeholder and solution management. DESIRABLE SKILLS and EXPERIENCE: ITIL Foundation Certification, Atlassian Certified Professional, Jira Certified Developer. WHAT WE OFFER: Salary dependent on experience 25 days annual leave, plus 8 public holiday 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "I joined GBS in 2025 at a pivotal time in its journey towards excellence. Working to create the best learning environment for our students is a very exciting and rewarding exercise. Everyone in the organisation works together to make a huge difference to those who have not had access to higher education before.". -(Professor Peter Flew, Vice Provost).