The One Group

IT Operations Manager Norwich (Minimum 2 days onsite) 55k- 60k This is an opportunity for an experienced IT Operations professional to take a lead role across service desk, infrastructure and day-to-day technology operations. You'll be responsible for making sure services are well run, resilient and delivering what the organisation needs, while also having the influence to improve how IT operates. Team management is a large part of this role, but it is much more than managing a service desk. You'll have responsibility for people, suppliers, service performance, budgets, major incidents and operational strategy, with plenty of scope to make meaningful improvements. Key Responsibilities Lead, develop and push forward the IT Service Desk and Infrastructure teams Own service performance, availability, capacity and continual improvement Take the lead during major incidents and coordinate technical teams, suppliers and senior stakeholders Manage operational budgets and identify investment requirements and risks Develop and improve IT service management processes, standards and performance measures Oversee business continuity, disaster recovery and operational resilience Identify opportunities to improve service quality, efficiency, security and customer experience Requirements: Strong IT Service Management background, with significant management experience Proven experience leading technical/service operations teams Strong understanding of ITIL and modern service management practices Experience managing complex infrastructure environments and operational risk (a hands on technical infrastructure background is essential) Confident handling major incidents and high-pressure service issues Strong understanding of business continuity, disaster recovery and service resilience A track record of introducing measurable service improvements Full right to work in the UK without any restrictions Already within a reasonable commutable distance of Norwich Role Style & Setup You'll sit within the senior IT leadership structure, working closely with other the Head of IT and other Tech leaders. The role combines people leadership, IT service management, operational governance and strategic improvement. For more information and a full job description, please contact Andy Clarke at The One Group. We are working on this role exclusively.

Software Test Engineer Cambridge Hybrid Working 40,000 - 50,000 + Benefits Are you a passionate Software Tester who thrives in regulated environments where quality, traceability and documentation are just as important as finding defects? We're working with an innovative healthcare technology company developing software used within critical healthcare and diagnostic environments. Due to continued growth, they are looking to appoint a Software Test Engineer to play a key role in ensuring the quality, reliability and compliance of their software products. The Role As a Software Test Engineer, you'll be responsible for planning, executing and documenting software testing activities across the development lifecycle. You'll work closely with developers and stakeholders to ensure new features, enhancements and releases meet both functional requirements and quality standards. A key aspect of the role is maintaining audit-ready documentation and supporting software development within a highly regulated environment. Responsibilities Execute manual, functional, regression and integration testing. Create and maintain test plans, test cases and test scripts. Identify, document and manage software defects through to resolution. Support software validation and verification activities. Produce clear and detailed test documentation. Work closely with development teams on troubleshooting and defect investigation. Participate in requirements reviews and release activities. Ensure testing processes maintain full traceability and compliance requirements. Support continuous improvement of QA and testing processes. About You We're interested in speaking with candidates who have experience in: Software Testing, QA Engineering or Test Analysis. Manual testing and regression testing. Creating and maintaining test documentation. Defect management and root cause investigation. Agile software development environments. Jira, Azure DevOps, TestRail, Zephyr or similar tools. Working within regulated, compliance-driven environments. Highly Desirable Healthcare software experience. Medical device software experience. Software as a Medical Device (SaMD). ISO 13485 exposure. IEC 62304 exposure. Validation and verification (V&V) activities. Audit-ready documentation and traceability management.