Desktop Migration Support Engineer 12 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Desktop Migration Support Engineer to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: We are seeking a customer-focused Desktop Migration Support Engineer with strong communication skills and solid hands-on desktop support experience. This role is ideal for someone with a desktop support background who enjoys working directly with users, resolving issues, and delivering excellent customer service. The successful candidate will support end-user computing services across both business-as-usual activities and desktop migration initiatives, helping users through change while gaining exposure to virtual desktop and application technologies. We are looking for someone with a positive attitude, a willingness to learn, and a passion for providing a high-quality user experience. Key Responsibilities Provide day-to-day desktop and end-user support, ensuring a positive customer experience. Troubleshoot and resolve desktop, application, hardware, and access-related issues. Support users through desktop migration activities, including device setup, user onboarding, and post-migration assistance. Act as a key point of contact for users, providing clear communication and guidance. Support remote working users and assist with remote access technologies. Work closely with engineering and support teams to escalate and resolve technical issues. Maintain accurate updates on support activities, incidents, and assigned tasks. Contribute to user documentation, FAQs, and knowledge-sharing activities. Demonstrate ownership of customer issues through to resolution. Continuously develop technical skills and knowledge across desktop, virtual desktop, and application support technologies. Essential Skills & Experience Experience working in a Desktop Support, IT Support, Service Desk, or End User Computing support role. Strong troubleshooting and problem-solving skills across desktop operating systems and applications. Excellent customer service and communication skills. Comfortable working directly with end users in a support-focused environment. Ability to manage multiple priorities while maintaining high levels of customer satisfaction. Positive, proactive attitude with a willingness to learn new technologies and processes. Beneficial Experience Exposure to virtual desktop technologies such as Citrix, Horizon, or similar platforms. Experience supporting remote access solutions and geographically dispersed users. Experience participating in desktop refresh, migration, or deployment activities. Familiarity with IT support processes and service management practices. Location: This is a hybrid working role with a requirement to work from the clients Chester office 3 days a week. Working hours : Standard Monday - Friday with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company
08/08/2026
Contractor
Desktop Migration Support Engineer 12 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Desktop Migration Support Engineer to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: We are seeking a customer-focused Desktop Migration Support Engineer with strong communication skills and solid hands-on desktop support experience. This role is ideal for someone with a desktop support background who enjoys working directly with users, resolving issues, and delivering excellent customer service. The successful candidate will support end-user computing services across both business-as-usual activities and desktop migration initiatives, helping users through change while gaining exposure to virtual desktop and application technologies. We are looking for someone with a positive attitude, a willingness to learn, and a passion for providing a high-quality user experience. Key Responsibilities Provide day-to-day desktop and end-user support, ensuring a positive customer experience. Troubleshoot and resolve desktop, application, hardware, and access-related issues. Support users through desktop migration activities, including device setup, user onboarding, and post-migration assistance. Act as a key point of contact for users, providing clear communication and guidance. Support remote working users and assist with remote access technologies. Work closely with engineering and support teams to escalate and resolve technical issues. Maintain accurate updates on support activities, incidents, and assigned tasks. Contribute to user documentation, FAQs, and knowledge-sharing activities. Demonstrate ownership of customer issues through to resolution. Continuously develop technical skills and knowledge across desktop, virtual desktop, and application support technologies. Essential Skills & Experience Experience working in a Desktop Support, IT Support, Service Desk, or End User Computing support role. Strong troubleshooting and problem-solving skills across desktop operating systems and applications. Excellent customer service and communication skills. Comfortable working directly with end users in a support-focused environment. Ability to manage multiple priorities while maintaining high levels of customer satisfaction. Positive, proactive attitude with a willingness to learn new technologies and processes. Beneficial Experience Exposure to virtual desktop technologies such as Citrix, Horizon, or similar platforms. Experience supporting remote access solutions and geographically dispersed users. Experience participating in desktop refresh, migration, or deployment activities. Familiarity with IT support processes and service management practices. Location: This is a hybrid working role with a requirement to work from the clients Chester office 3 days a week. Working hours : Standard Monday - Friday with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company
Job Title: Security Engineer Location: Warwick (1 day per month/quarter) Remuneration: 700 per day via Umbrella Contract Details: Fixed Term Contract, 6 Months (strong extension potential) Responsibilities: Join our client's team as a proactive Security Engineer! This hands-on role is perfect for someone who thrives in evolving environments and is ready to boost the cyber security posture within a new Strategic Infrastructure Microsoft environment. Your key responsibilities will include: Implementing, configuring, and maintaining security controls across various Microsoft security technologies such as Microsoft Intune, Entra ID, Microsoft 365, Azure, and Microsoft Purview. Managing and enhancing identity and access management, along with data protection controls. Configuring Conditional Access, RBAC, Privileged Identity Management, and compliance controls. Identifying security gaps and executing remediation activities in line with security standards. Leading preparation activities for upcoming penetration testing engagements. Reviewing penetration testing findings and translating them into actionable remediation plans. Supporting security assurance, risk assessments, and control validation activities. Collaborating with Security Architecture and Cyber Security Incident Response teams to elevate the overall security posture. Assisting with audit, compliance, and evidence-gathering activities when required. Essential Experience: We're looking for a candidate with: A strong security engineering background, with hands-on technical experience. Proven experience in Microsoft Intune, Entra ID (Azure AD), Microsoft 365 Security, Azure Security, and Microsoft Purview. A solid understanding of CIS-based security controls and experience remediating penetration testing findings. Knowledge in Identity & Access Management, least privilege principles, and RBAC. The ability to work independently with minimal supervision in greenfield or early-stage environments. Strong stakeholder management and communication skills. Ideal Background: You'll excel in this role if you have: Experience preparing environments for external penetration testing engagements. The ability to recognise common vulnerabilities and security gaps. Familiarity with regulated or Critical National Infrastructure (CNI) environments. Exposure to incident response and CSIRT functions. Relevant Microsoft or security certifications (e.g., SC-200, SC-300, SC-400, AZ-500, CCSP). What We're Looking For: This role is designed for a proactive Security Engineer who enjoys a hands-on approach rather than purely advisory tasks. If you thrive in maturing environments and can autonomously drive remediation activities, we want to hear from you! Your experience in preparing organisations for penetration testing and enhancing security posture will be invaluable to our client. Join us in building a robust security framework while making a significant impact! Apply today to become a key player in our client's dynamic team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities , and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
07/08/2026
Contractor
Job Title: Security Engineer Location: Warwick (1 day per month/quarter) Remuneration: 700 per day via Umbrella Contract Details: Fixed Term Contract, 6 Months (strong extension potential) Responsibilities: Join our client's team as a proactive Security Engineer! This hands-on role is perfect for someone who thrives in evolving environments and is ready to boost the cyber security posture within a new Strategic Infrastructure Microsoft environment. Your key responsibilities will include: Implementing, configuring, and maintaining security controls across various Microsoft security technologies such as Microsoft Intune, Entra ID, Microsoft 365, Azure, and Microsoft Purview. Managing and enhancing identity and access management, along with data protection controls. Configuring Conditional Access, RBAC, Privileged Identity Management, and compliance controls. Identifying security gaps and executing remediation activities in line with security standards. Leading preparation activities for upcoming penetration testing engagements. Reviewing penetration testing findings and translating them into actionable remediation plans. Supporting security assurance, risk assessments, and control validation activities. Collaborating with Security Architecture and Cyber Security Incident Response teams to elevate the overall security posture. Assisting with audit, compliance, and evidence-gathering activities when required. Essential Experience: We're looking for a candidate with: A strong security engineering background, with hands-on technical experience. Proven experience in Microsoft Intune, Entra ID (Azure AD), Microsoft 365 Security, Azure Security, and Microsoft Purview. A solid understanding of CIS-based security controls and experience remediating penetration testing findings. Knowledge in Identity & Access Management, least privilege principles, and RBAC. The ability to work independently with minimal supervision in greenfield or early-stage environments. Strong stakeholder management and communication skills. Ideal Background: You'll excel in this role if you have: Experience preparing environments for external penetration testing engagements. The ability to recognise common vulnerabilities and security gaps. Familiarity with regulated or Critical National Infrastructure (CNI) environments. Exposure to incident response and CSIRT functions. Relevant Microsoft or security certifications (e.g., SC-200, SC-300, SC-400, AZ-500, CCSP). What We're Looking For: This role is designed for a proactive Security Engineer who enjoys a hands-on approach rather than purely advisory tasks. If you thrive in maturing environments and can autonomously drive remediation activities, we want to hear from you! Your experience in preparing organisations for penetration testing and enhancing security posture will be invaluable to our client. Join us in building a robust security framework while making a significant impact! Apply today to become a key player in our client's dynamic team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities , and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
.Net Developer (Contract) Duration: 12 Months (Possibility for extension) Location: Bromley/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a skilled Software Developer to join our dynamic development team. In this role, you will be responsible for developing, enhancing, and supporting a range of critical applications built on the .NET framework (4.6+), alongside some Python work. You will collaborate with technical and business colleagues across various locations, including North Carolina, Jersey City, Singapore, India, and London. Key Responsibilities: Develop and maintain high-quality software applications using .NET (4.5+ / .NET Core) and Python. Collaborate with cross-functional teams to gather requirements and design effective solutions. Provide support to team members and stakeholders to ensure smooth project execution. Liaise with technical and business colleagues to understand functional requirements and deliver solutions that align with business objectives. Utilise your understanding of Web Services (REST, SOAP) to design and document APIs effectively. Work with MS SQL Server, including TSQL, SSIS, SSRS for database management and reporting. Utilise version control tools such as Git/Bitbucket and job scheduling tools like Autosys. Contribute to the continuous improvement of development processes and practises. Demonstrate a keen eye for detail and an aptitude for problem analysis and resolution. Skills & Experience: Proven experience in software development with .NET (C#, .NET Core) and Python. Deep functional knowledge or hands-on design experience with Web Services (REST, SOAP). Understanding of API design and documentation best practises. Proficient in MS SQL Server, TSQL, SSIS, SSRS. Familiarity with Git/Bitbucket and job scheduling tools like Autosys. Experience with front-end technologies such as Angular, JavaScript, and ASP.NET MVC is a plus. Strong analytical and problem-solving skills with meticulous attention to detail. Excellent communication and interpersonal skills; able to effectively collaborate with diverse teams. Ability to work independently as well as within a team-oriented environment. A proactive approach to innovation, with a willingness to share new ideas and technologies. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
07/08/2026
Contractor
.Net Developer (Contract) Duration: 12 Months (Possibility for extension) Location: Bromley/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a skilled Software Developer to join our dynamic development team. In this role, you will be responsible for developing, enhancing, and supporting a range of critical applications built on the .NET framework (4.6+), alongside some Python work. You will collaborate with technical and business colleagues across various locations, including North Carolina, Jersey City, Singapore, India, and London. Key Responsibilities: Develop and maintain high-quality software applications using .NET (4.5+ / .NET Core) and Python. Collaborate with cross-functional teams to gather requirements and design effective solutions. Provide support to team members and stakeholders to ensure smooth project execution. Liaise with technical and business colleagues to understand functional requirements and deliver solutions that align with business objectives. Utilise your understanding of Web Services (REST, SOAP) to design and document APIs effectively. Work with MS SQL Server, including TSQL, SSIS, SSRS for database management and reporting. Utilise version control tools such as Git/Bitbucket and job scheduling tools like Autosys. Contribute to the continuous improvement of development processes and practises. Demonstrate a keen eye for detail and an aptitude for problem analysis and resolution. Skills & Experience: Proven experience in software development with .NET (C#, .NET Core) and Python. Deep functional knowledge or hands-on design experience with Web Services (REST, SOAP). Understanding of API design and documentation best practises. Proficient in MS SQL Server, TSQL, SSIS, SSRS. Familiarity with Git/Bitbucket and job scheduling tools like Autosys. Experience with front-end technologies such as Angular, JavaScript, and ASP.NET MVC is a plus. Strong analytical and problem-solving skills with meticulous attention to detail. Excellent communication and interpersonal skills; able to effectively collaborate with diverse teams. Ability to work independently as well as within a team-oriented environment. A proactive approach to innovation, with a willingness to share new ideas and technologies. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Advance Operations Coordinator based in Harwich Essex for a leading energy giant! Location : Harwich, Essex, CO12 4GD, onsite position. Contract Length : 6 Months initially Working hours: 7 days on / 7 days off shift pattern working 12-hour shifts from 06:00-18:00 when on shift. Pay Rate: 17.00 PAYE or available via Umbrella 21.81 About Our Client: Join our leading energy giant, a leading player in the energy industry dedicated to innovation and sustainability. They are committed to powering the future with clean energy solutions and seek an organised and proactive individual and need an Advance Operations Coordinator for a minimum 6 month contract. Role Overview: As the Advance Operations Coordinator, you will play a pivotal role in ensuring the smooth operation of our projects. You will coordinate various aspects of our energy initiatives, working closely with cross-functional teams to drive efficiency and effectiveness in our operations. This is an exciting opportunity for a detail-oriented professional who thrives in a fast-paced environment and is eager to contribute to meaningful projects. Key Responsibilities: Coordinate daily operations of energy projects, ensuring timelines and objectives are met. Collaborate with project managers, engineers, and other stakeholders to facilitate project execution. Monitor project progress and prepare regular status reports for management. Assist in the development and implementation of operational policies and procedures. Support budget management by tracking expenses and helping to manage project budgets. Identify areas for improvement in operational processes and recommend solutions. Handle project documentation and maintain accurate records for compliance and reporting. Foster strong relationships with internal teams and external partners to enhance collaboration. Experience Required: Proven experience in operations coordination/ Maintenance scheduling or coordination type position, preferably within the energy sector. Excellent organisational skills with the ability to manage multiple priorities simultaneously. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite and any experience in SAP would be a bonus Excellent written and verbal communication skills. Ability to work independently and as part of a team in a fast-paced environment. How to Apply: If you are ready to take on this exciting challenge and contribute to a greener tomorrow, we want to hear from you! Please submit your CV outlining your relevant experience to for swift consideration. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
07/08/2026
Contractor
Advance Operations Coordinator based in Harwich Essex for a leading energy giant! Location : Harwich, Essex, CO12 4GD, onsite position. Contract Length : 6 Months initially Working hours: 7 days on / 7 days off shift pattern working 12-hour shifts from 06:00-18:00 when on shift. Pay Rate: 17.00 PAYE or available via Umbrella 21.81 About Our Client: Join our leading energy giant, a leading player in the energy industry dedicated to innovation and sustainability. They are committed to powering the future with clean energy solutions and seek an organised and proactive individual and need an Advance Operations Coordinator for a minimum 6 month contract. Role Overview: As the Advance Operations Coordinator, you will play a pivotal role in ensuring the smooth operation of our projects. You will coordinate various aspects of our energy initiatives, working closely with cross-functional teams to drive efficiency and effectiveness in our operations. This is an exciting opportunity for a detail-oriented professional who thrives in a fast-paced environment and is eager to contribute to meaningful projects. Key Responsibilities: Coordinate daily operations of energy projects, ensuring timelines and objectives are met. Collaborate with project managers, engineers, and other stakeholders to facilitate project execution. Monitor project progress and prepare regular status reports for management. Assist in the development and implementation of operational policies and procedures. Support budget management by tracking expenses and helping to manage project budgets. Identify areas for improvement in operational processes and recommend solutions. Handle project documentation and maintain accurate records for compliance and reporting. Foster strong relationships with internal teams and external partners to enhance collaboration. Experience Required: Proven experience in operations coordination/ Maintenance scheduling or coordination type position, preferably within the energy sector. Excellent organisational skills with the ability to manage multiple priorities simultaneously. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite and any experience in SAP would be a bonus Excellent written and verbal communication skills. Ability to work independently and as part of a team in a fast-paced environment. How to Apply: If you are ready to take on this exciting challenge and contribute to a greener tomorrow, we want to hear from you! Please submit your CV outlining your relevant experience to for swift consideration. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Client as a Business Analyst! Are you ready to make a significant impact in the Utilities sector? Our client is on the lookout for a passionate and skilled Business Analyst to join their dynamic team on a temporary basis for a period of 6 months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office. Role: Business Analyst (Service Design) Duration: 6 Months (ext. options) Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month) Rate: 550 pd (umbrella) Key Accountabilities: As a Business Analyst, you will: Translate Complex Needs: Own the process of turning intricate customer insights into clear, actionable business requirements that guide product development. Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements, user needs, and acceptance criteria to support seamless product and service development. Assess Customer Journeys: Collaborate with the Service Design team to evaluate the impact of customer needs across journeys, identifying improvement opportunities. Engage Externally: Support the translation of complex needs into simple solutions, engaging with external partners when necessary. Drive Continuous Improvement: Contribute to enhancing service design and customer-centric delivery practises within the organisation. About You: We're seeking a visionary mind that brings: Experience: Proven background as a Business Analyst, Service Designer, or in a similar role, with a history of translating complex issues into clear, actionable outcomes. Analytical Skills: Expertise in analysing intricate information, identifying root causes, and crafting concise recommendations. Facilitation Skills: Strong capability in conducting workshops and fostering collaboration among diverse teams. Relationship Building: Ability to work effectively across multiple teams, influencing others without direct authority. Documentation Skills: Experience in defining and managing business requirements and user needs. Customer Focus: A knack for connecting customer insights to practical outcomes, ensuring priorities are reflected in decision-making. Adaptability: Comfort in a fast-paced environment with the ability to manage multiple priorities. Communication Skills: Excellent ability to present complex information in an engaging and straightforward manner. Curiosity & Passion: A desire to improve services and deliver better customer outcomes. Desirable: Experience in service design, user-centred design, or customer journey mapping. Familiarity with the energy sector, or complex stakeholder environments. Background in utilising customer insights for prioritisation and decision-making. At our client, we celebrate diversity and encourage applicants from all backgrounds to apply. We believe that potential comes in many forms and are committed to a fair and inclusive recruitment process. Qualifications: Essential: Advocacy for customer voice. Desirable: Experience in relevant fields as outlined. Main Interfaces: Internal: Part of the Service Design team with interactions across product and workstream teams. External: Potential engagement with local authorities for specific needs. Key Capabilities: Effective Engagement Critical Problem Solving Holistic Thinking Apply Now! Don't miss your chance to be part of this exciting opportunity. Submit your application please answer screening questions and take the next step in your career! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
07/08/2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Client as a Business Analyst! Are you ready to make a significant impact in the Utilities sector? Our client is on the lookout for a passionate and skilled Business Analyst to join their dynamic team on a temporary basis for a period of 6 months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office. Role: Business Analyst (Service Design) Duration: 6 Months (ext. options) Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month) Rate: 550 pd (umbrella) Key Accountabilities: As a Business Analyst, you will: Translate Complex Needs: Own the process of turning intricate customer insights into clear, actionable business requirements that guide product development. Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements, user needs, and acceptance criteria to support seamless product and service development. Assess Customer Journeys: Collaborate with the Service Design team to evaluate the impact of customer needs across journeys, identifying improvement opportunities. Engage Externally: Support the translation of complex needs into simple solutions, engaging with external partners when necessary. Drive Continuous Improvement: Contribute to enhancing service design and customer-centric delivery practises within the organisation. About You: We're seeking a visionary mind that brings: Experience: Proven background as a Business Analyst, Service Designer, or in a similar role, with a history of translating complex issues into clear, actionable outcomes. Analytical Skills: Expertise in analysing intricate information, identifying root causes, and crafting concise recommendations. Facilitation Skills: Strong capability in conducting workshops and fostering collaboration among diverse teams. Relationship Building: Ability to work effectively across multiple teams, influencing others without direct authority. Documentation Skills: Experience in defining and managing business requirements and user needs. Customer Focus: A knack for connecting customer insights to practical outcomes, ensuring priorities are reflected in decision-making. Adaptability: Comfort in a fast-paced environment with the ability to manage multiple priorities. Communication Skills: Excellent ability to present complex information in an engaging and straightforward manner. Curiosity & Passion: A desire to improve services and deliver better customer outcomes. Desirable: Experience in service design, user-centred design, or customer journey mapping. Familiarity with the energy sector, or complex stakeholder environments. Background in utilising customer insights for prioritisation and decision-making. At our client, we celebrate diversity and encourage applicants from all backgrounds to apply. We believe that potential comes in many forms and are committed to a fair and inclusive recruitment process. Qualifications: Essential: Advocacy for customer voice. Desirable: Experience in relevant fields as outlined. Main Interfaces: Internal: Part of the Service Design team with interactions across product and workstream teams. External: Potential engagement with local authorities for specific needs. Key Capabilities: Effective Engagement Critical Problem Solving Holistic Thinking Apply Now! Don't miss your chance to be part of this exciting opportunity. Submit your application please answer screening questions and take the next step in your career! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
