Pontoon

Scrum Master - NGED Connections Reform Programme Client: National Grid Programme: Ofgem-funded Connections Reform Function: IT & Digital - Electricity Distribution (NGED) Positions: 6 Band: D Contract: Initial 6 months Location: Predominantly remote, UK-based, with travel as required Reports to: NGED Lead Scrum Master / Programme Delivery Leadership Role Overview National Grid is undertaking an Ofgem-funded Connections Reform programme, which is currently in its discovery phase . The programme will involve technology and business delivery across front-end, back-end, DSO and integration teams. We are seeking six experienced Scrum Masters, each embedded within a dedicated delivery team. These are hands-on, delivery-focused roles combining Agile leadership with strong Product Management, Project Management and delivery coordination capabilities. The role extends beyond facilitating Scrum ceremonies. Each Scrum Master will act as the day-to-day delivery lead for their team, helping establish effective ways of working, shape delivery plans, manage priorities, track progress and resolve risks and dependencies. As the programme develops from discovery into delivery, candidates will need to demonstrate the ability to introduce new processes where needed, improve existing practices and use performance data to drive measurable improvements. Each Scrum Master will focus on their assigned team and report progress, risks, issues and dependencies to the programme-level delivery lead. Key Responsibilities Agile and Delivery Leadership Lead day-to-day delivery activities and establish effective Scrum and/or Kanban practices. Facilitate planning, stand-ups, reviews, retrospectives and backlog refinement. Maintain team focus, accountability and clear delivery commitments. Adapt ways of working as the programme moves from discovery into delivery. Product and Delivery Management Work with Product Owners and Managers to understand product objectives, requirements and priorities. Support product backlogs, roadmaps, user stories and acceptance criteria. Develop and maintain team delivery plans, sprint plans, milestones and forecasts. Coordinate activities, capacity and dependencies, tracking progress against commitments. Ensure actions and decisions are owned and followed through. Risk and Issue Management Identify and manage delivery risks, issues and dependencies. Develop and track mitigation, resolution and recovery plans. Resolve blockers with business and technical stakeholders. Escalate significant concerns to programme leadership with clear impact assessments and recommendations. Performance and Continuous Improvement Introduce new delivery processes and improve existing ways of working. Use metrics such as throughput, velocity, sprint predictability, lead time, cycle time and defect trends to assess performance. Identify bottlenecks and implement improvements to delivery speed, productivity, efficiency and predictability. Establish performance baselines and demonstrate measurable improvements. Ensure changes are adopted and sustained by the team. Stakeholder and Team Engagement Build strong relationships with Product Owners, technical leads, BAs, developers, testers and programme stakeholders. Provide clear reporting on delivery progress, forecasts, risks and performance. Encourage collaboration, ownership, constructive challenge and continuous learning. Skills, Knowledge and Experience Essential Proven experience as a Scrum Master in technology, digital or business change delivery. Strong practical knowledge of Scrum and Kanban. Experience leading day-to-day delivery, beyond facilitating Agile ceremonies. Demonstrable Product Management or Product Ownership experience, including priorities, requirements and backlogs. Strong delivery planning skills, including milestones, capacity, forecasting and progress tracking. Experience managing risks, issues, dependencies and resolution plans. Proven ability to introduce new processes and improve existing delivery practices. Experience using delivery metrics and performance data to identify problems and drive improvement. Evidence of measurable improvements in delivery speed, productivity, efficiency or predictability. Strong stakeholder management, communication and problem-solving skills. A proactive, organised and delivery-focused approach, with the confidence to take ownership and escalate concerns. Desirable Experience on large-scale technology or business transformation programmes. Utilities, energy or regulated industry experience. Experience with complex technology delivery and system integration. Familiarity with scaled Agile approaches, including SAFe and PI planning. Experience supporting teams through discovery and early-stage delivery. Qualifications Certified ScrumMaster (CSM), Professional Scrum Master (PSM) or equivalent Agile qualification. Advanced certification, such as PSM II, would be advantageous. Working Arrangements The role is predominantly remote and UK-based. Candidates must be flexible to travel to Bristol, London and the Midlands for programme planning, team meetings and stakeholder sessions, potentially monthly. Reasonable business travel expenses will be covered in line with company policy. Contract The initial contract is six months. The programme currently has approved funding until March 2028. Any extension beyond the initial term will depend on programme requirements, funding availability and satisfactory performance; an extension is not guaranteed. Role Structure Six Scrum Master positions, each embedded in one dedicated delivery team. Teams will cover front-end, back-end, DSO and integration areas, with allocations confirmed as the programme develops. Each Scrum Master is accountable for their team's delivery progress, performance, risks and dependencies. Issues requiring wider support will be escalated to the programme-level delivery lead. No direct or indirect line management or budget responsibility. What We Need to See from Candidates Candidates must provide practical examples demonstrating: Processes they introduced from scratch or improved, and why. How they planned and managed team delivery, priorities and milestones. How they identified and resolved risks, blockers and dependencies. Which performance metrics they used and how they acted on the findings. The measurable impact of their changes on delivery speed, productivity, efficiency or predictability. Their contribution to product priorities, backlogs and delivery outcomes. The priority is candidates who can take ownership of team delivery, bring structure to an evolving programme and demonstrate measurable improvements-not simply facilitate Agile ceremonies or describe Agile theory. TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Tittle: Content Designer Location: London - Hybrid (2 days onsite per week: Tuesday & Thursday) Contract: 6 months Working Pattern: Full-time Start Date: Immediate / ASAP preferred Rate: Highly competitive About the Role We're looking for an experienced Content Designer to join a fast-paced Rewards team within a leading financial services organisation. You'll work as part of a multidisciplinary product and design team alongside UX Designers, Product Owners, Researchers and other Content Designers to create clear, useful and customer-focused digital experiences. The role offers a varied mix of product development, BAU activity and customer campaigns, giving you the opportunity to influence both everyday customer experiences and high-profile initiatives. The Project A key focus of the role will be the Challenges feature within Rewards. Challenges are designed to encourage customers to adopt positive financial behaviours and reward them for doing so. You'll play an important role in understanding customer needs and translating those insights into engaging, accessible and easy-to-understand digital experiences. Alongside this product work, you'll also support BAU activity and customer campaigns, including high-profile seasonal campaigns. Essential Experience Strong, recent experience working specifically as a Content Designer. Experience collaborating closely with UX/Product Designers. Experience working within multidisciplinary product teams. Strong practical experience using Figma. Experience working with design systems. Experience developing customer journeys and digital experiences. Ability to understand customer needs and translate them into effective content solutions. Strong stakeholder management and communication skills. Comfortable working independently and at pace. Experience working in an Agile environment. Key Responsibilities Create clear, engaging and customer-centred content for digital products and experiences. Work closely with UX and Product Designers to develop end-to-end customer journeys. Understand customer problems, needs and goals and translate them into effective content solutions. Contribute throughout the product design and delivery process as part of a multidisciplinary team. Collaborate with stakeholders across the business and confidently communicate and champion content decisions. Create and iterate content directly within Figma. Work within established design systems and content frameworks. Support product development, BAU activity and customer campaigns. Manage your own workload and take ownership of deliverables from discovery through to execution. Work effectively in a fast-paced Agile environment with multiple stakeholders and competing priorities. Help ensure content is consistent, accessible and aligned with both customer and business needs. Why Apply? This is an exciting opportunity to shape customer-facing digital experiences within a high-profile Rewards product. You'll work alongside experienced product, UX and research teams while tackling meaningful customer problems and influencing how people engage with financial products. Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Tittle: Senior Technical Business Analyst - Equities / Trade Processing Location: Bromley Contract: 12 months Day Rate: Circa 750/Day Working Arrangement: 4 days per week in the office for the first 6 months, moving to 3 days per week thereafter, subject to review. Job Type: Full-time The Opportunity We are seeking an experienced Senior Technical Business Analyst to join a leading investment banking environment, supporting a range of strategic technology initiatives within the Prime Finance and Equities business. This is an exciting opportunity to work on large-scale capital markets projects, including settlement programmes, alongside ongoing enhancements to the bank's existing trade processing platforms. The successful candidate will play a key role in bridging the gap between business stakeholders and technical delivery teams, taking ownership of requirements and driving projects through the full delivery lifecycle. Essential Skills and Experience 10+ years' experience as a Business Analyst or Technical Business Analyst within investment banking or capital markets. Strong hands-on experience in equities trading or securities trade processing. Excellent understanding of the end-to-end securities trade lifecycle. Experience delivering complex technology projects within financial services. Strong SQL skills, including writing complex queries and working with multiple database joins. Proven ability to translate business requirements into detailed technical specifications. Experience working closely with developers, business stakeholders and QA teams - involve in testing (Selenium) Strong communication, analytical and stakeholder management skills. A proactive, self-motivated approach with the ability to work independently at a senior or lead level. Hands-on experience using Jira for backlog management, user stories, defect tracking and management reporting. Ability to work independently, manage competing priorities and deliver against a large project backlog. Desirable Experience Exposure to settlement programmes. Knowledge of post-trade processing, settlements, reconciliation and confirmation. Experience with automated testing tools, particularly Plenum. Familiarity with the bank's internal trade processing systems (Gloss). Understanding of GL postings, accounting entries and position management. Exposure to MQ and SFTP technologies. Experience working in Agile delivery environments. Key Responsibilities Lead business analysis activities across complex capital markets and trade processing projects. Gather, analyse and document business and technical requirements. Develop detailed functional and technical specifications for development teams. Demonstrate strong understanding of the end-to-end securities trade lifecycle, particularly equities. Work closely with developers to translate business requirements into technical solutions. Collaborate with QA teams throughout testing, implementation and deployment. Support enhancements to trade processing platforms and straight-through processing (STP). Engage with global business stakeholders and technology teams. Independently lead workstreams and drive delivery without requiring close supervision. Why Join? You will have the opportunity to contribute to major capital markets transformation initiatives, working with global business and technology teams while influencing improvements to critical equity trade processing platforms. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

SOX Control Tester Bristol, Edinburgh, Halifax, London / Hybrid 3 months contract (expected to start January 2027) Day Rate 600 via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. The Role Our client's Group Finance Risk team is seeking an experienced SOX Control Tester to support a critical period of SOX assurance and controls testing activity. Joining a team of dedicated testers you will play a key role in delivering assurance over financial reporting controls during a peak testing period. This is a hands-on delivery role for an experienced SOX professional who can quickly integrate into an established testing environment and independently manage a portfolio of controls with minimal oversight. Testing methodologies, controls, and test plans are already documented within the organisation's SOX management systems, allowing successful candidates to focus on execution, issue identification and stakeholder engagement from day one. The role offers exposure to a broad range of business areas across the organisation and provides the opportunity to work on controls supporting the financial reporting and accounts process within one of the UK's largest financial services organisations. The position is being offered on a 3-month contract, you will be based 2 days a week at one of the above office locations with the remaining 3 days working from home. You will be required to work standard office hours however due to the nature of the role there will be some out of hours requirements. Key Responsibilities Deliver high-quality SOX testing in accordance with established methodologies, standards and documentation requirements. Conduct Design Effectiveness (DE) and Operating Effectiveness (OE) testing across financial reporting controls. Execute end-to-end testing activities including planning, walkthroughs, sample selection, evidence gathering, assessment and conclusion reporting. Manage a portfolio of controls independently, maintaining delivery against demanding testing timelines and quality expectations. Review and evaluate control evidence, identifying exceptions, deficiencies, inconsistencies and potential risks. Assess whether controls are appropriately designed and operating effectively to mitigate identified financial reporting risks. Clearly document testing performed, conclusions reached and supporting rationale. Challenge stakeholders constructively where evidence is insufficient or control weaknesses are identified. Escalate issues and exceptions appropriately, supporting the investigation and resolution of findings. Collaborate with control owners, finance teams and business stakeholders across multiple divisions and functions. Contribute to testing progress reporting and provide clear updates on risks, dependencies and emerging issues. Support continuous improvement initiatives through the use of data, technology and emerging AI-enabled assurance techniques. Essential Experience Proven experience delivering hands-on SOX testing within large corporate, banking, insurance or other highly regulated environments. Strong understanding of risk and control frameworks, financial reporting risks and Internal Controls over Financial Reporting (ICFR). Demonstrable experience conducting both Design Effectiveness (DE) and Operating Effectiveness (OE) testing. Ability to independently manage a significant testing workload and deliver at pace. Experience testing multiple controls simultaneously, often managing high volumes of testing activity within tight deadlines. Strong evidence assessment skills, with the ability to identify control deficiencies and challenge stakeholders appropriately. Excellent understanding of testing methodologies, sampling approaches and assurance documentation standards. Strong written and verbal communication skills. Ability to operate with minimal supervision and become productive quickly within an established testing framework. Familiarity with SOX management platforms such as FCM, SOX Express or similar controls management systems. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Data Analyst - Supplier Transition Contract: 6 months Location: Bristol preferred, but open to candidates based anywhere in the UK (excluding London office) - Hybrid Background: Open to all backgrounds Inside ir35 Role Overview We are seeking a highly detail-oriented Data Analyst to support a significant supplier transition programme. With a large volume of data coming through as the business moves into the new year, this individual will play a key hands-on role in supporting the transition of work to three key suppliers, the majority of which are large-scale providers. The successful candidate will work closely with suppliers to gather, review, validate and consolidate data, ensuring its accuracy and completeness before it is fed into developing automation processes. This is a very hands-on, operational data role. The immediate requirement is for someone who can take ownership of the day-to-day data gathering and validation activities, work independently and help manage the significant manual workload currently involved. A new module is being developed to support and automate these processes, but it is not expected to be ready until July 2027. In the meantime, the successful candidate will provide essential support to keep the transition moving and ensure data is accurate and fit for purpose. Key Responsibilities Liaise directly with three key suppliers to obtain and gather relevant data. Build effective working relationships with suppliers and follow up on outstanding information. Review, cleanse and validate incoming data, identifying inaccuracies, inconsistencies and missing information. Ensure supplier data is accurate, complete and suitable for use within internal systems and processes. Consolidate and structure large volumes of data from multiple suppliers. Support the transition of work and data from suppliers into the business. Work with existing and developing automation processes to ensure data is correctly prepared and usable. Undertake manual data processing and validation activities while the new module is being developed. Identify and resolve data discrepancies, working directly with suppliers where necessary. Maintain high levels of accuracy and attention to detail throughout the process. Essential Skills & Experience Strong Excel skills are essential, with the ability to work confidently with large volumes of data. Proven experience working with, analysing and validating data. Excellent attention to detail and a methodical approach to work. Confident communicating directly with external suppliers and stakeholders. Ability to identify errors, inconsistencies and gaps within datasets. Comfortable undertaking hands-on, manual data processing and administration. Able to work independently, manage their own workload and drive outstanding data requests through to completion. Strong organisational and problem-solving skills. Desirable Skills Experience with Power BI or other reporting and data visualisation tools. Experience working within supplier management, supplier transitions or data migration activities. Exposure to automation processes and working with data ahead of system integration. TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Digital Value Analyst Warwick or Wokingham Hybrid Working 2 days on site 6-Month Contract - possible extension 550 per day via umbrella inside IR35 The Role As a Digital Value Analyst, you will support the financial management and value assurance of technology investments across a complex portfolio. You'll work closely with project and delivery teams, helping to ensure investments are well governed, accurately forecast and aligned with organisational objectives. You'll provide robust analysis, challenge assumptions where appropriate and deliver insights that support better business decisions. This is a highly collaborative role requiring strong analytical capability, commercial awareness and excellent stakeholder management skills. Key Responsibilities Support financial governance across digital and technology investment portfolios. Review, analyse and challenge budgets, forecasts and financial assumptions. Monitor project and programme financial performance, identifying risks and opportunities. Produce timely and accurate financial reporting and management information. Support investment planning, portfolio reviews and business case activities. Partner with Project Managers, Delivery Managers, Finance Business Partners and senior stakeholders. Contribute to cost transparency and Technology Business Management (TBM) initiatives. Use data, reporting tools and AI-enabled technologies to improve efficiency and decision-making. Identify opportunities to improve financial processes, controls and reporting standards. Ensure data quality, consistency and effective financial governance across the portfolio. Skills & Experience Essential Strong experience in financial analysis, budgeting, forecasting and financial controls. Experience working within technology, digital, transformation or project-based environments. Strong stakeholder management and business partnering skills. Ability to influence and challenge constructively. Advanced analytical and problem-solving capability. Strong Excel and financial reporting skills. Experience interpreting complex datasets and presenting clear recommendations. Excellent written and verbal communication skills. Desirable Experience within Technology Finance, IT Financial Management or Digital Finance functions. Knowledge of Technology Business Management (TBM) principles. Experience with Apptio or similar technology cost management platforms. Exposure to portfolio management, investment assurance or benefits realisation. Professional finance qualification (or actively working towards one). Experience using Microsoft Copilot or other AI-enabled productivity tools. Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title: Senior Data Platform Engineer - Compliance Assurance Contract: 12 Months Location: Chester -3 days per week onsite Rate: Highly Competitive Status: Inside IR35 Working pattern: Fulltime About the role We are looking for a hands-on Senior Data Platform Engineer to design, build and maintain scalable data platforms that support Compliance Assurance within a regulated enterprise environment. You will take ownership of the end-to-end data engineering lifecycle, from integrating source systems and ingesting data through to streaming, processing, storage and automated compliance controls. You will develop reliable, production-grade solutions that identify missing records, data mismatches, configuration issues and other exceptions, ensuring data quality, traceability and auditability. This is a developer-led engineering role, ideal for someone who combines strong data engineering skills with software development expertise and a focus on production reliability. Essential skills and experience Strong hands-on experience developing data engineering solutions using Python and PySpark. Practical experience with Apache Kafka and Apache NiFi for streaming, ingestion and orchestration. Experience working with Hadoop, Hive or comparable enterprise data-lake technologies. Solid knowledge of SQL, data transformation, data modelling and large-scale data processing. Experience integrating REST APIs, including authentication, pagination, rate limiting and error handling. Understanding of data reconciliation, data quality validation, exception handling and audit evidence. Experience using Git, automated testing, CI/CD and controlled software release processes. Ability to troubleshoot distributed data pipelines and support production systems.Strong analytical, problem-solving and communication skills. Desirable experience Experience in financial services or another regulated enterprise environment. Exposure to voice, recording or collaboration platforms such as Microsoft Teams, Cisco, Zoom or NICE. Experience with Microsoft Azure, Microsoft Graph, Entra ID or service principals. Familiarity with monitoring and visualization tools such as Grafana, Splunk, Tableau or Power BI. Experience using GitHub Copilot or other AI-assisted software development tools. Exposure to agentic AI, workflow orchestration or retrieval-augmented generation. Key responsibilities Design and develop scalable data pipelines using Python, PySpark, Apache Kafka and Apache NiFi. Integrate vendor platforms and enterprise systems through REST APIs and secure authentication mechanisms. Build data processing and storage solutions using Spark, Hadoop and Hive. Develop automated reconciliation, data quality and compliance controls to identify missing, duplicate or inconsistent records. Implement robust data flows with retry mechanisms, error handling, replay, recovery and monitoring. Establish canonical data models, data lineage, validation rules and reliable data structures. Develop automated tests to validate data accuracy, completeness, performance and processing reliability. Use Git, code reviews and CI/CD pipelines to manage code changes and promote solutions through Development, UAT and Production. Troubleshoot production issues, improve pipeline performance and establish operational monitoring and support procedures. Collaborate with architects, platform engineers, control owners, risk teams and vendors to deliver reusable engineering solutions. Explore AI-assisted development tools such as GitHub Copilot while maintaining appropriate security, quality and governance standards. What we are looking for We are seeking an engineer who enjoys solving complex technical problems and taking ownership of solutions from design through to production. You should be comfortable writing code, working with distributed data technologies, investigating data inconsistencies and building reliable systems that meet enterprise compliance requirements. You will bring a practical engineering mindset, attention to detail and a commitment to delivering secure, scalable, testable and maintainable solutions. Why join this role? Work on strategic enterprise data platform engineering. Build reusable ingestion, streaming and processing capabilities. Develop automated controls that support compliance, data integrity and auditability. Work across modern data engineering and software delivery technologies. Contribute to a platform designed to support future integrations and evolving business requirements. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title : Business Analyst Location: Edinburgh (Hybrid - 2 days per week onsite) Contract: 6 Months (Potential for extension) Pay Rates: Up to 550 per day (Inside IR35) or PAYE Annual Salary: 68,000 (Pro Rata) The Opportunity A leading financial services organisation is seeking an experienced Business Analyst to join its Wealth & Insurance division as part of a significant Annuities Modernisation Programme. This is a fantastic opportunity to take a pivotal role in transforming customer and colleague experiences across the annuities platform estate. Our client is looking for a Business Analyst with strong hands-on experience of GBST Composer within a live operational environment and a deep understanding of annuity processes and customer journeys. This role is not a technical development position; instead, it serves as a vital bridge between operational teams, subject matter experts, and delivery teams, ensuring future-state solutions remain aligned with business processes, customer journeys, and operational requirements. Key Responsibilities Act as a subject matter expert for the day-to-day operation and utilisation of the GBST Composer platform. Support the Annuities Modernisation Programme by analysing current and future-state business processes. Facilitate workshops, discovery sessions, journey mapping activities, and impact assessments with business stakeholders. Gather, document, and analyse business requirements across customer, colleague, and operational journeys. Identify process impacts, risks, dependencies, and opportunities resulting from change initiatives. Collaborate closely with Customer Journey Managers, operational SMEs, and delivery teams to ensure solutions align with business needs. Drive end-to-end process optimisation and continuous improvement activities. Provide insights into how operational teams interact with Composer and the potential impacts of changes on business processes. Produce high-quality business analysis artefacts including process maps, requirements documentation, and impact assessments. Essential Skills & Experience Proven experience as a Business Analyst within Financial Services. Extensive hands-on experience with GBST Composer in a live business environment. Strong understanding of annuities products and customer journeys. Experience in facilitating workshops, requirements gathering sessions, and stakeholder meetings. Ability to analyse and document complex operational processes and customer journeys. Experience in identifying business impacts, risks, dependencies, and opportunities arising from change initiatives. Strong stakeholder management and communication skills. Background within: Desirable Experience User Access Management (UAM) experience. Experience supporting large-scale transformation or modernisation programmes. Previous exposure to customer journey mapping and service improvement initiatives. Knowledge of operational change, process optimisation, and continuous improvement methodologies. If you're ready to make a significant impact in the financial services industry and thrive in a dynamic environment, this opportunity could be the perfect fit! Don't miss your chance to be part of this exciting transformation journey. Apply today to contribute your expertise in shaping the future of annuity services! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the Utilities sector, is on the lookout for a talented UI Engineer to join their dynamic IT & Digital team within the Electricity Distribution unit. This is an exciting opportunity to contribute to innovative digital platforms, enhancing user experiences through cutting-edge technology. Role: UI Engineer Duration: 6 Months (Ext Options) Location: Remote (2 days every 3 months in Bristol) Rate: 550 pd (umbrella) Role Overview: The UI Engineer will play a pivotal role in shaping and delivering user-centric front-end experiences. Reporting to the Lead UI Engineer, this position is essential for collaborating with UX Designers, Product Managers, and Software Engineers to bring wireframes and prototypes to life. Key Responsibilities: Develop high-quality, responsive, and secure user interfaces that work seamlessly across various browsers and devices. Implement and maintain a comprehensive suite of automated tests to validate frontend changes. Collaborate closely with UX designers to translate designs into functional front-end components, aligning with micro-frontend and component-based strategies. Ensure a consistent look and feel across all digital products through a shared design system. Write clear, modular, and testable front-end code, adhering to best practises and accessibility standards. Optimise application performance through efficient front-end architecture and code splitting techniques. Conduct code reviews and provide constructive feedback, contributing to front-end development standards. Work with back-end engineers to define data contracts and integrate with RESTful APIs. Troubleshoot and resolve user interface issues across the digital frontend estate. Stay informed about industry trends and emerging technologies, recommending improvements. Contribute to Agile ceremonies, fostering a culture of continuous improvement and experimentation. Ideal Candidate Profile: Our client is seeking a UI Engineer who possesses the following skills and experience: Spec and AI driven development 3-5 years of experience in a front-end or UI engineering role, ideally in a cloud or hybrid environment. Strong proficiency in HTML, CSS, JavaScript (ES6+), TypeScript, and the Angular Framework. Expertise in automation testing, including unit, integration, and end-to-end tests. Proven experience in building responsive, accessible, and high-performance user interfaces. Familiarity with GIT, continuous integration, and delivery pipelines. Understanding of RESTful APIs and experience integrating with back-end services. Experience with UX design systems and tools such as Figma or Storybook. Excellent problem-solving, analytical, and communication skills. Awareness of secure coding practises and data privacy considerations in UI development. Qualifications: A relevant bachelor's or master's degree or technology certifications are essential. This is a fantastic opportunity to contribute to a forward-thinking organisation and enhance digital experiences for customers. If you are passionate about UI development and thrive in a collaborative environment, this role could be the perfect fit! How to Apply: If you're excited about this opportunity and believe you're a great fit, please answer screening questions during application and submit your CV. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job title: PMO / Business Continuity Analyst Location : London (3 days per week onsite) Contract: 12 months initially with possible extension. Rate : 650 - 700 inside IR35 Overview We are seeking a highly organised and proactive PMO / Business Continuity Analyst to support the development, governance, and continuous improvement of the firm's Operational Resilience and Business Continuity framework . This role will sit within the Operational Resilience function and play a key role in coordinating resilience initiatives, governance activities, regulatory deliverables, and stakeholder engagement across the organisation. The successful candidate will support Business Continuity Planning (BCP), Business Impact Analysis (BIA), Operational Resilience testing, DORA-related activities, service mapping, and senior management reporting. This is an excellent opportunity for an individual with experience in Operational Resilience, Business Continuity, Risk Management, or PMO functions within a regulated financial services environment. Key Responsibilities Support the delivery and ongoing management of the Operational Resilience and Business Continuity programme. Coordinate governance forums, steering committees, working groups, and management meetings. Prepare high-quality materials, presentations, and reporting for senior leadership, Board committees, and regulatory reviews. Assist with the development, maintenance, and enhancement of Business Continuity Plans (BCPs), policies, standards, and procedures. Coordinate and manage annual Business Impact Analysis (BIA) reviews across business functions. Support Operational Resilience activities, including Important Business Services (IBS), impact tolerances, service mapping, and scenario testing. Assist in the implementation and monitoring of DORA (Digital Operational Resilience Act) requirements and related resilience initiatives. Coordinate resilience testing exercises and capture lessons learned to drive continuous improvement. Maintain programme plans, action trackers, risk logs, and management information reporting. Work closely with Risk, Technology, Operations, Compliance, and Business stakeholders to ensure resilience requirements are embedded across the organisation. Support incident reviews, post-event assessments, and remediation activities. Assist with regulatory requests, audits, and resilience-related reviews. Produce dashboards, KPI reporting, and management information to support decision-making and programme oversight. Required Skills & Experience Essential Experience working within Operational Resilience, Business Continuity, PMO, Risk Management, or a related discipline. Strong understanding of Operational Resilience and Business Continuity frameworks. Experience supporting governance processes, committee management, and senior stakeholder reporting. Knowledge of Business Impact Analysis (BIA) and Business Continuity Planning (BCP). Experience working within a regulated environment, ideally Financial Services. Strong stakeholder management and coordination skills. Excellent written and verbal communication abilities. Strong document drafting, presentation, and reporting skills. Advanced Microsoft PowerPoint, Excel, and Word skills. Ability to manage multiple priorities and deadlines simultaneously. Strong analytical, organisational, and problem-solving capabilities. Experience creating management information, dashboards, and programme reporting. Desirable Knowledge of DORA (Digital Operational Resilience Act). Experience supporting Operational Resilience regulatory programmes. Understanding of service mapping and dependency mapping. Experience with Important Business Services (IBS) and impact tolerance frameworks. Exposure to scenario testing, resilience exercises, and disaster recovery programmes. Familiarity with resilience management platforms such as Fusion Risk Management (FusionRM) or similar tools. Experience supporting risk and controls initiatives across multiple jurisdictions. Understanding of Operational Risk and Enterprise Risk Management frameworks. Exposure to AI-enabled reporting, automation, or workflow improvement tools. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to be at the forefront of innovation? Join our client's mission to empower innovators and pioneer groundbreaking ideas through their Data Connect Innovation (DCI) Lab! With a focus on rapid proof of concepts (POCs), this role offers the unique opportunity to experiment with novel technologies, accelerate value, and collaborate to create data-driven products that can reshape the organisation and enhance customer experiences. Role: Data Innovation Business Analyst Duration: 6 Months (Perm options) Location: Warwick (2 Days a week in the Office) Rate: 500 pd (umbrella) Your Role As a Data Innovation Business Analyst, you will: Identify, prioritise, and execute successful POCs that uncover valuable opportunities for our client. Guide innovative ideas from initial discussions through to delivery, working closely with business owners and partners. Engage with multidisciplinary teams, including Product Owners, Data Scientists, and Engineers, to drive meaningful outcomes. What You'll Do Build trusted relationships with stakeholders at all organisational levels. Interpret and scope innovative ideas into clear, testable hypotheses. Manage the end-to-end journey of multiple POCs, ensuring successful delivery and momentum. Lead the partner selection process and prepare request-for-proposal materials. Actively participate in POC delivery teams, aligning on initiative needs and reporting progress. Support onboarding of partners and team members for seamless delivery. Attend DCI lab meetings, presenting findings and executing elements of the DCI communication strategy. Stay updated on the latest trends in data-driven technologies and AI to identify new business opportunities. What You'll Bring An innovation and growth mindset, with experience driving outcomes in multidisciplinary teams. A knack for interpreting complex business challenges and scoping these into hypotheses for testing. Strong stakeholder management skills, with the ability to engage, excite, and inspire. Hands-on experience in delivering innovation and rapid prototypes. Exceptional storytelling skills, with a passion for creating impactful content (e.g., video editing, insight visualisation). A proactive, strategic thinker with a bias for execution. A commercial mindset, understanding value identification and business opportunities. Are you naturally curious? Do you thrive in fast-paced environments and embrace the unknown? If you have a passion for new technologies and a commitment to driving innovation, we want to hear from you! Why Join Us? Be part of a dynamic team that is leading the charge in data innovation. Engage with diverse teams and enhance your professional growth. Contribute to projects that have a real impact on the organisation and its customers. Ready to embark on this exciting journey? Apply now to join our client as a Data Innovation Business Analyst! Your next adventure awaits! How to Apply: If you're excited about this opportunity and believe you're a great fit, please answer screening questions during application and submit your CV. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Advertisement: Design Researcher Location: Leeds with flexibility to work from Manchester, Bristol, or Edinburgh. Working Pattern: Hybrid- 2 days per week onsite. Contract length: 6-months with potential extension The Opportunity Our client is seeking an experienced Design Researcher to contribute to a high-profile digital transformation programme within the financial services sector. This is an exciting chance to help teams understand customer needs and behaviours, ensuring that customer insight drives product and business decisions from discovery through to delivery. In this pivotal role, the Design Researcher will manage complex participant recruitment and research panel activities, engaging a diverse range of participants, including those from hard-to-reach or specialist customer groups. This is a fantastic opportunity to deliver high-quality research outcomes that will shape the future of the organisation's products and services. What We're Looking For: Proven experience in managing complex participant recruitment and research panels. Strong experience in Design Research, UX Research, or User Research. Excellent qualitative research skills and a solid background in usability testing. Experience sourcing participants with specific demographic, behavioural, or financial profiles. Strong stakeholder management and communication skills. Ability to translate research findings into clear actions and recommendations. Experience working within Agile product teams. Knowledge of both qualitative and quantitative research methodologies. Desirable Experience: Background in Financial Services, Banking, Government, or other regulated sectors. Familiarity with accessibility, inclusion, or vulnerable customer research. Experience in large-scale digital transformation programmes. Knowledge of ethnographic research, diary studies, or contextual inquiry. What You'll Be Doing: Planning and delivering end-to-end research activities across the product lifecycle. Leading qualitative research, including usability testing, interviews, concept testing, and contextual inquiry. Managing complex participant recruitment programmes and customer research panels. Recruiting niche and hard-to-reach customer groups using detailed screening criteria. Engaging with vulnerable or specialist customer segments as required. Synthesising insights into actionable recommendations for product enhancements. Creating research roadmaps and managing multiple concurrent workstreams. Partnering with Product, Design, and Engineering teams in Agile environments. Presenting findings to senior stakeholders and influencing decision-making processes. Utilising tools such as Jira and Confluence to manage research activities effectively. Why Join? This role offers the chance to engage with one of the UK's largest Design Research communities, collaborating with seasoned researchers and influencing the services used by millions of customers. The position not only allows for the opportunity to impact product strategy and deliver meaningful customer outcomes but also provides an environment for professional growth and development. If you are passionate about design research and want to make a significant impact in the financial services sector, this opportunity is for you! Apply now to be a key player in a transformative journey. We strive to respond to every application we receive. However, due to the volume of applications, if you have not heard from us within 10 working days, please assume that your application has not been successful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Visual Designer Location: London Working Pattern: Hybrid- 2 days per week onsite. Contract length: 6-months (Possible extensions) Our client is seeking an experienced and passionate Visual Designer to become a key player in their dynamic Experience Design team. This role presents an exciting opportunity to bring digital experiences to life, engaging customers and stakeholders through the power of storytelling. About the Role: As a Visual Designer, you will collaborate with a multidisciplinary team of interaction designers, researchers, content writers, and strategists. Your innovative thinking will be instrumental in identifying and solving real customer problems, ensuring that human needs are at the forefront of every design challenge. Key Responsibilities: Apply creative thinking to transform complex problems into simple, engaging solutions. Design production assets, infographics, logos, and other elements that captivate and inform. Create engaging digital experiences and user interfaces for web and mobile applications. Infuse excitement into even the most mundane tasks through thoughtful design. Contribute to scaling and refining the existing digital design system. Master storytelling techniques to effectively communicate the business's vision. Bring designs to life using prototyping software, primarily Figma (experience required). Collaborate within agile teams to uncover priorities, visualise outcomes, and define project scope. Engage with design teams to align objectives with customer-focused outcomes. Skillfully design and layout pages and user interfaces using components from a central design system. What Our Client Is Looking For: Demonstrable experience in Visual Design, with a strong portfolio showcasing experience-led digital journeys. A collaborative mindset ready to support a busy, multi-disciplinary team. Energy and enthusiasm to elevate visual design across various projects. A solid understanding of accessibility standards and a commitment to advocating for inclusivity in design. Ambition to work closely with a full-stack design team, including researchers, content designers, service designers, and interaction designers. Strong ability to see designs through to delivery, effectively communicating with developers to ensure specifications are met for a diverse range of users. This is an excellent opportunity to become part of an innovative organisation that values creativity and collaboration. If you are ready to apply your visual design expertise and contribute to impactful digital experiences, this role could be the perfect fit. To Apply: Interested candidates are invited to submit their resumes and portfolios showcasing their design work and storytelling capabilities. Join our client in making a difference through design! Note: The employer is committed to diversity and inclusion and encourages applications from all qualified candidates. We strive to respond to every application we receive. However, due to the volume of applications, if you have not heard from us within 10 working days, please assume that your application has not been successful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

RESP Geospatial & Digital Product Lead Contract: Initial 6 Months (Inside IR35) Location: Warwick or Wokingham (Hybrid Working) Rate: Competitive Inside IR35 Day Rate We are seeking an experienced Geospatial & Digital Product Lead to drive the development and enhancement of geospatial and digital capabilities within a major strategic infrastructure planning programme. This role will be instrumental in transforming complex geospatial, infrastructure and network data into intuitive digital products, mapping solutions and decision-support tools. Working across business, digital and technical teams, you will act as the bridge between stakeholders and delivery functions. Key Responsibilities: Lead the development and delivery of geospatial and digital product capabilities. Gather, define and translate business requirements into technical solutions and product roadmaps. Act as the key interface between business stakeholders, product teams, technology functions and third-party suppliers. Provide governance and direction for geospatial products, visualisation standards and digital capabilities. Drive the development of GIS applications, mapping products and decision-support tools. Promote consistency, adoption and best practice across digital and geospatial solutions. Work collaboratively with internal and external stakeholders to ensure successful product delivery. Required Experience and Skills: Demonstrable experience leading geospatial, digital, data or analytical products within complex organisations. Strong background in business analysis, requirements gathering and solution definition. Experience working with GIS technologies, geospatial applications and spatial datasets. Knowledge of enterprise geospatial environments, including ArcGIS Enterprise, web mapping applications and spatial data management. Experience working within Agile, product-led or iterative delivery environments. Knowledge of infrastructure, transmission or distribution networks. Experience with analytical and data tools such as Python and SQL. Experience managing external suppliers and technology partners. How to Apply : This is an exciting opportunity to play a key role in the development of innovative geospatial and digital solutions that support large-scale infrastructure planning and operational decision making. You will work with diverse stakeholders, cutting-edge technologies and complex datasets to deliver products that create meaningful business impact. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title: Enterprise AI Knowledge Architect - AI Single Front Door Contract Type: Fixed Term Contract Contract Length: 12 months Daily Rate: .00 per day Inside IR35 Working Pattern: Full Time Location: Warwick or London About Our Client: Our client is a leading organisation in the Business Services sector, committed to leveraging cutting-edge technology to enhance operational efficiency. They are on the lookout for an enthusiastic and skilled Enterprise AI Knowledge Architect to join their innovative team, focusing on enabling an AI-powered employee front door for seamless access to HR, Finance, Procurement, IT, and other vital services. Role Overview: The Enterprise AI Knowledge Architect will play a pivotal role in shaping the enterprise knowledge architecture, ensuring the delivery of trusted, relevant, permission-aware, and traceable answers. This position encompasses ownership of the architecture, standards, governance, design assurance, and roadmap for various knowledge management components, including taxonomy, metadata, and retrieval systems. Key Responsibilities: Architecture & Governance: - Own and define the enterprise knowledge architecture, principles, and roadmap aligned with AI and data strategies. - Establish and govern standards for taxonomy, metadata, content structure, and knowledge lifecycle management. Search & Retrieval: - Set architecture requirements for enterprise search and retrieval, ensuring AI responses are sourced from approved and traceable knowledge. - Use evidence-based insights to identify and prioritise improvements in architecture and content quality. Quality & Lifecycle Management: - Define controls for the content lifecycle, ensuring accountability for accuracy while establishing quality assurance mechanisms. - Ensure traceability between AI responses and source knowledge for audit and compliance purposes. Risk & Influence: - Ensure compliance with Responsible AI, security, and data protection standards. - Build capability through effective communication and by fostering communities of practise across the organisation. Ideal Candidate Profile: Experience: - Extensive background in knowledge or information architecture, enterprise search, and content management within complex organisations. - Proven track record in defining architecture and governance across multiple business domains. Technical Skills: - Strong understanding of enterprise search, retrieval-augmented generation, knowledge graphs, and permission-aware access. - Familiarity with Microsoft 365, Azure AI, and Responsible AI principles is desirable. Leadership & Communication: - Ability to lead through architecture and standards while influencing stakeholders across organisational boundaries. - Exceptional communication skills, capable of translating complex architectural decisions into understandable concepts for senior stakeholders. What's in it for You? A chance to make a significant impact within a forward-thinking organisation. Competitive daily rate and a dynamic work environment. Opportunity to engage with a variety of stakeholders and contribute to the evolution of AI and knowledge management practises. If you possess the drive and expertise to shape the future of knowledge architecture within a leading organisation, don't miss this exciting opportunity! How to Apply: To express interest in this role, please submit your CV and a cover letter detailing your relevant experience and motivation for applying. Our client is excited to welcome a talented Enterprise AI Knowledge Architect who is ready to influence and innovate in this vital area of business services! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Operations Business Analyst Location : Chester Business Park, Chester Contract Type :12 Months Our client, a leading financial institution, is seeking a dynamic and experienced Operations Business Analyst to join their Global Markets Operations (GMO) Strategic Solutions & Enablement (SSE) team. This is an exciting opportunity for a proactive individual looking to lead strategic change initiatives in a fast-paced environment. Key Responsibilities: Collaborate with business partners to gather and document requirements into Agile stories. Review and refine user stories with technology partners, ensuring clarity and completeness. Engage with key stakeholders to understand business objectives and facilitate successful project outcomes. Develop comprehensive testing plans to ensure all relevant changes are thoroughly tested before production release. Conduct in-sprint testing and support end-to-end User Acceptance Testing (UAT), ensuring alignment with operational standards. Build strong relationships across diverse stakeholder groups to foster effective communication and project governance. Document defects and track UAT status, providing insights and updates to stakeholders throughout the process. Ideal Candidate Profile: The successful candidate will possess the following: 5+ years of experience as a Product Owner, Business Analyst, and/or UAT Testing Lead within a regulated environment. Strong knowledge of Agile methodologies, with hands-on experience using Jira. Exceptional problem-solving skills, with the ability to navigate complex systems and workflows. Proven track record of managing cross-functional initiatives and influencing senior stakeholders effectively. Excellent communication skills, with the ability to engage and connect with diverse audiences. Desired Qualities: A proactive and intellectually curious mindset with a commitment to promoting positive change. Experience in Global Market Operations or financial services is strongly preferred. A passion for innovation, bringing fresh ideas to the table and striving for continuous improvement. Ability to manage multiple priorities while maintaining attention to detail and quality. Why Join Our Client? This role provides a unique opportunity to make a significant impact within a prestigious financial institution. The position initially requires full onsite presence, transitioning to a hybrid model, allowing for a blend of collaboration and flexibility. If you are a motivated individual looking to take on a challenging role that drives strategic initiatives and enhances operational efficiency, this could be the perfect opportunity for you! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Business Analyst/Customer Journey Manager - Finance Transformation Bristol / Edinburgh - hybrid 6 months contract Salary 65,500pa, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. They are seeking a Business Analyst to join the team on an initial 6 month contract with the potential to extend. You will be hybrid working being located at one of the above locations 2 days a week with the remainder of time working from home. This position is working Monday to Friday, 35 hours per week. The Opportunity My client is seeking an experienced Business Analyst to support a high-profile Finance Transformation Programme. You'll play a key role in improving finance planning, forecasting and management reporting capabilities through process improvement, modern planning technologies and AI-enabled solutions. Working within a cross-functional team, you'll help define future-state processes, customer journeys, reporting requirements and data capabilities while engaging with senior stakeholders across the business. What You'll Be Doing Lead discovery, analysis and design activities across finance transformation initiatives. Facilitate workshops with stakeholders, finance teams, product owners, architects and SMEs. Map current and future state processes to improve efficiency, controls and user experience. Translate business requirements into customer journeys, features and user stories. Define requirements for planning, reporting and management information solutions. Work with engineering and data teams to shape target operating models and data processes. Support delivery from requirements through testing and implementation. Produce high-quality business documentation and process maps. Drive alignment across transformation workstreams. Essential Experience Experience delivering finance transformation, business transformation or change programmes. Strong understanding of planning, forecasting, budgeting and management reporting processes. Experience gathering and documenting complex business requirements. Strong business analysis and customer journey mapping skills. Experience facilitating workshops with senior stakeholders. Ability to lead requirements activities independently. Experience working in agile environments with product, engineering and testing teams. Strong analytical, stakeholder management and communication skills. Preferred Knowledge & Skills Experience with one or more of: Oracle EPM, FCCS, EPBCS IBM Planning Analytics Power BI Looker / GCP Looker Other Enterprise Performance Management (EPM) platforms Financial planning and forecasting solutions Qualifications One of the following is desirable: ACA, ACCA, CIMA or equivalent Finance-related degree Relevant finance planning, reporting or management accounting experience Personal Attributes Strong stakeholder engagement and collaboration skills Attention to detail Proactive and accountable approach Confidence engaging with senior leaders Ability to work in a fast-paced transformation environment Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client is seeking an experienced Business Analyst to spearhead a strategic review of goodwill payments within their Customer Care operation. With an annual expenditure of approximately 6 million on goodwill payments, this role presents a unique opportunity to significantly enhance process control, reduce unnecessary spending, and improve consistency in payment management. As the Goodwill Payments Business Analyst, you will be at the forefront of understanding the driving factors behind goodwill payments, identifying areas for improvement, and shaping governance and operational decision-making. This high-profile position offers visibility to senior stakeholders and a clear pathway to delivering impactful financial and customer outcomes. Role: Business Analyst Duration: 6 Months (ext. options) Location: Welwyn Garden City or Slough (Hybrid 2 days in Office) Rate: 600 pd Umbrella Key Responsibilities In this dynamic role, you will collaborate across data, processes, and operational teams to uncover opportunities for improvement, including: Analysing multiple data sources to identify trends, patterns, and root causes related to goodwill payments. Identifying immediate opportunities to minimise unnecessary payment activities while enhancing adherence to established processes. Mapping end-to-end Customer Care processes to pinpoint control weaknesses and inconsistencies. Assessing repeat claims and duplicate payments to uncover potential financial leakage. Developing actionable recommendations to bolster governance, monitoring, reporting, and compliance. Collaborating with operational and leadership teams to translate analytical insights into practical improvements. Defining future requirements for enhanced payment coding and categorization. Creating improved management information and reporting frameworks. Exploring feedback mechanisms to help teams learn from payment activities and elevate customer outcomes. Identifying opportunities for training, coaching, and improved decision-making. Supporting the development of a sustainable approach to managing goodwill payments beyond the project duration. What Our Client Is Looking For The ideal candidate will possess a blend of strong business analysis skills and a practical understanding of operational environments, with the ability to turn insights into actionable strategies. Experience in Customer Care operations or a Contact Centre environment will be especially beneficial in grasping how customer interactions and operational processes converge. Essential Experience Proven experience as a Business Analyst, ideally in complex operational settings. Strong analytical skills with the ability to interrogate complex datasets and develop clear, actionable recommendations. Experience in analysing operational performance data to identify trends, root causes, and improvement opportunities. Proficiency in process mapping and root cause analysis. Excellent stakeholder management skills, with the confidence to engage across teams, subject matter experts, and senior leaders. A track record of delivering recommendations that yield measurable financial, operational, or customer benefits. Ability to work independently, structure ambiguous problems, and take ownership of strategic initiatives from analysis through to recommendations. Desirable Experience While not essential, experience in the following areas would be advantageous: Financial leakage, fraud, risk, or control environments. Goodwill payments, compensation, refunds, or discretionary payment processes. Continuous improvement or operational excellence methodologies. Designing management information, reporting, or monitoring frameworks. Implementing automated controls or data-driven decision-making solutions. This is an exciting opportunity to make a significant impact within a prominent organisation. If you are a proactive and analytical professional with a passion for operational excellence, consider applying today to help shape the future of goodwill payments! If you are a proactive and enthusiastic Systems Analyst eager to take on new challenges within a leading retail organisation, this is the opportunity for you ! Apply now Please answer screening questions. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title : Junior PMO Analyst Location : Warwick (Hybrid - 1-2 days in the office) Contract: 6 Months (potential for extension) Salary: 44,500 Annual (pro-rata) Our client is seeking a dynamic Junior PMO Analyst to join their high-profile programme environment! This role provides an exciting chance to engage with senior stakeholders and project teams while playing a pivotal role in driving processes forward and ensuring robust governance across complex projects. As a key member of the team, the selected candidate will enhance ways of working, maintain exceptional reporting and data standards, and support crucial decision-making. This position offers substantial exposure to senior leaders and serves as an excellent platform for anyone looking to expand their PMO, change management, governance, and stakeholder engagement experience. Key Responsibilities PMO & Governance Support Assist in the daily operations of PMO activities across various programmes and initiatives. Prepare governance packs, reports, and documentation for essential programme meetings. Serve as the Secretariat for governance forums, accurately capturing and tracking agendas, minutes, decisions, and actions. Ensure governance processes are upheld to a high standard and track programme milestones, risks, issues, dependencies, and actions. Stakeholder Engagement Build robust working relationships with stakeholders across project, change, finance, and operational teams. Proactively engage with stakeholders to gather updates, chase information, and ensure deliverables stay on track. Act as a primary contact for PMO-related queries and confidently challenge information when necessary. Reporting & Data Management Produce regular programme and portfolio reports for senior stakeholders. Analyse project information to provide clear and meaningful insights. Ensure data accuracy across key systems and reporting tools. Process Improvement & Change Support the identification and implementation of process improvements. Create and maintain process maps, SOPs, templates, trackers, and governance documentation. Drive consistency and best practises across the PMO function. Financial & Commercial Support Provide PMO support regarding project finances and governance controls. Assist with budget tracking, forecasting, and financial reporting, working with project teams to ensure financial information is accurate. Essential Experience Strong stakeholder engagement and communication skills. Experience in producing reports, presentations, and governance documentation. Excellent organisational skills with acute attention to detail. Confidence in managing multiple priorities in a fast-paced environment. Strong proficiency in Microsoft Excel and PowerPoint. Desirable Experience Experience supporting change, transformation, or business improvement initiatives. Exposure to project finance, budgeting, or commercial reporting. Knowledge of governance frameworks and project lifecycle management. Familiarity with portfolio or project management tools and systems like OPPM, MyFinance, or Portfolio Manager. Key Attributes The ideal candidate will be : Proactive and self-motivated. Comfortable engaging with stakeholders at all levels. Naturally organised and detail-oriented. Curious and confident in asking questions. Analytical with strong problem-solving skills. Focused on continuous improvement and delivering results. Why Apply? Join a high-visibility programme environment with exposure to senior leadership. Gain valuable experience across PMO, governance, change, process improvement, reporting, and finance. Contribute to projects that have a genuine impact on major infrastructure and business operations. If you are a motivated PMO professional with a passion for stakeholder engagement, process improvement, and ensuring smooth programme operations, this is a fantastic opportunity to advance your career! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Technical Business Analyst Location: Leeds twice a week in office Contract Type: 4 months (potential extension possible) About the Opportunity We are seeking experienced Technical Business Analysts to join a major financial services transformation programme focused on developing a new investment platform and defining the end-to-end business processes, systems and operational capabilities required to support its implementation and migration of existing assets and accounts. This is not a traditional requirements-gathering role. The successful candidates will play a key role in defining new customer, colleague and operational processes, supported by a modern investment platform and integrations across multiple internal systems and third-party providers. You will be responsible for analysing complex business and technical environments, understanding how processes operate from end to end, and translating this into clear, detailed documentation covering processes, systems, controls, data flows and operational dependencies. Key Responsibilities Take ownership of complex business and technical areas, developing a detailed understanding of end-to-end processes and the target operating model. Work collaboratively with Product, Operations, Engineering, Architecture, Risk, Controls and subject-matter experts to define business and technology requirements. Produce detailed end-to-end process maps covering system interactions, operational hand-offs, dependencies, exceptions and failure scenarios. Identify and document process controls, ensuring clear links between operational activities, associated risks and control requirements. Assess existing and proposed processes to identify opportunities for automation, simplification and operational improvement. Analyse integrations and interactions across investment platforms, internal business systems and third-party service providers. Document data flows, data mapping and data lineage, including data sources, destinations, transformations, dependencies and reconciliation points. Investigate exception handling, operational failures and non-standard scenarios to ensure processes are fully understood beyond the standard business journey. Work closely with technical teams to ensure business requirements align with system design, integration architecture and operational needs. Produce high-quality documentation and analysis artefacts to support solution design, development, testing, implementation and ongoing operational service delivery. Facilitate workshops with stakeholders and SMEs to validate current-state processes, identify gaps and define future-state solutions. Challenge existing processes and proposed designs where necessary, ensuring solutions are practical, controlled, scalable and aligned with business outcomes. Skills and Experience Proven experience as a Business Analyst, Technical Business Analyst or in a similar role delivering complex business and technology change. Strong financial services experience, ideally within investment management, wealth management, stockbroking or financial markets. Demonstrable experience defining end-to-end business processes and target operating models within large-scale transformation programmes. Strong process mapping and documentation skills, including operational hand-offs, system interactions, controls, exceptions and dependencies. Excellent analytical and problem-solving skills, with the ability to translate complex business and technical information into clear, structured outputs. Experience working across multiple interconnected systems, integrations and third-party platforms. Practical experience in data mapping, data flows, data lineage and reconciliation processes. The ability to work effectively with engineers, architects and technical delivery teams while maintaining a strong focus on business and operational outcomes. Experience facilitating workshops, engaging stakeholders and working with SMEs to establish detailed requirements and validate process designs. Confidence challenging existing approaches and identifying opportunities to improve efficiency, automation and control. Experience supporting large-scale transformation programmes involving multiple teams, technology platforms and external suppliers. Strong communication and stakeholder management skills, with the ability to operate effectively across business and technology functions. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.