Telestream
Bristol, Gloucestershire
IT Analyst Department: Information Technology Reports To: IT Director Classification: Individual Contributor Location: UK, Bristol (Hybrid: 2 days per week in office) Experience: Minimum2-4 yearsin IT end-user support, IT operations/administration About Telestream Telestreamis a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content whileoptimizingoperations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support 400employees across 25 countries. Position Summary Telestreamis looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration - ideal for someone who has outgrown tier-1 support and is building toward a systems administrationcareer butisn'tyet ready for a fullSystems Administratortitle.You'llprovide end-user support, manage day-to-day IT operations, and get exposure to broadersystemsadministration work as you grow. This is a hands-on, generalist IT role.You'llwork closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions. What You'll Do Provide end-user support for hardware, software, and account issues via our ticketing system Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing) Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint) Manage and resolve tickets in our ITSM platform, ensuringaccuratedocumentation andtimelyresolution Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks Support identity and access management processes, including Okta administration Maintain basic security hygiene practices (access reviews, patching support, endpoint basics) Assistwith onboarding/offboarding processes, including account provisioning and equipment setup Escalate and collaborate with senior IT staff on more complex systems administration issues Maintainaccuraterecords and reporting related to IT assets, tickets, and system changes Work Authorization - Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future. What You Bring 2+ years of experience in a help desk, IT support, or junior systems administration role Working knowledge of Active Directory and Microsoft 365 administration Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow) Basic scripting ability (PowerShell and/or Python) for task automation Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint) Exposure to identity management platforms (Okta or similar) preferred Foundational understanding of IT security best practices Strong communicationskills and a customer-service mindset Comfortable working independently while knowing when to upscale Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office Bonus Points For Prior exposure to systems administration tasks (servers, backups, infrastructure) Experience supporting a distributed/global team across time zones Interest in growing into a full systems administrator role over time We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work. Private healthcare scheme Life Assurance/Income Protection Schemes Pension Scheme w/ company contribution Paid Vacation & Sick Days Health & Well-Being Supportvia EAP
IT Analyst Department: Information Technology Reports To: IT Director Classification: Individual Contributor Location: UK, Bristol (Hybrid: 2 days per week in office) Experience: Minimum2-4 yearsin IT end-user support, IT operations/administration About Telestream Telestreamis a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content whileoptimizingoperations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support 400employees across 25 countries. Position Summary Telestreamis looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration - ideal for someone who has outgrown tier-1 support and is building toward a systems administrationcareer butisn'tyet ready for a fullSystems Administratortitle.You'llprovide end-user support, manage day-to-day IT operations, and get exposure to broadersystemsadministration work as you grow. This is a hands-on, generalist IT role.You'llwork closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions. What You'll Do Provide end-user support for hardware, software, and account issues via our ticketing system Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing) Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint) Manage and resolve tickets in our ITSM platform, ensuringaccuratedocumentation andtimelyresolution Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks Support identity and access management processes, including Okta administration Maintain basic security hygiene practices (access reviews, patching support, endpoint basics) Assistwith onboarding/offboarding processes, including account provisioning and equipment setup Escalate and collaborate with senior IT staff on more complex systems administration issues Maintainaccuraterecords and reporting related to IT assets, tickets, and system changes Work Authorization - Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future. What You Bring 2+ years of experience in a help desk, IT support, or junior systems administration role Working knowledge of Active Directory and Microsoft 365 administration Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow) Basic scripting ability (PowerShell and/or Python) for task automation Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint) Exposure to identity management platforms (Okta or similar) preferred Foundational understanding of IT security best practices Strong communicationskills and a customer-service mindset Comfortable working independently while knowing when to upscale Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office Bonus Points For Prior exposure to systems administration tasks (servers, backups, infrastructure) Experience supporting a distributed/global team across time zones Interest in growing into a full systems administrator role over time We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work. Private healthcare scheme Life Assurance/Income Protection Schemes Pension Scheme w/ company contribution Paid Vacation & Sick Days Health & Well-Being Supportvia EAP