Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: Up to £48,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity technologies and security best practices Assisting with project delivery and infrastructure upgrades Working with backup, disaster recovery and business continuity solutions Supporting endpoint, server and network environments Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: Microsoft 365 Azure Cloud Services Windows Server Active Directory Endpoint Security & Antivirus Solutions Network Infrastructure Backup & Disaster Recovery Microsoft Defender Cyber Security & Vulnerability Management Cloud Technologies and Managed Services What we're looking for: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role Strong Microsoft 365 administration experience Experience supporting Azure environments Knowledge of Windows Server and Active Directory Strong networking fundamentals Experience with backup and disaster recovery solutions Excellent troubleshooting and customer-facing skills Ability to manage and prioritise multiple technical issues Why join? Hybrid working model with only 3 days per week onsite Join an established and growing IT services organisation Work across cloud, infrastructure and cybersecurity projects Exposure to modern Microsoft technologies and security solutions Opportunity to develop technically within a highly experienced team Collaborative culture focused on service excellence and technical expertise If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.
07/08/2026
Full time
Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: Up to £48,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity technologies and security best practices Assisting with project delivery and infrastructure upgrades Working with backup, disaster recovery and business continuity solutions Supporting endpoint, server and network environments Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: Microsoft 365 Azure Cloud Services Windows Server Active Directory Endpoint Security & Antivirus Solutions Network Infrastructure Backup & Disaster Recovery Microsoft Defender Cyber Security & Vulnerability Management Cloud Technologies and Managed Services What we're looking for: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role Strong Microsoft 365 administration experience Experience supporting Azure environments Knowledge of Windows Server and Active Directory Strong networking fundamentals Experience with backup and disaster recovery solutions Excellent troubleshooting and customer-facing skills Ability to manage and prioritise multiple technical issues Why join? Hybrid working model with only 3 days per week onsite Join an established and growing IT services organisation Work across cloud, infrastructure and cybersecurity projects Exposure to modern Microsoft technologies and security solutions Opportunity to develop technically within a highly experienced team Collaborative culture focused on service excellence and technical expertise If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.
3rd Line Team Leader Location: London (Hybrid Working) Salary: £50,000 - £55,000 Benefits: Hybrid working, career development, technical training, leadership opportunities, growing business Our client, a leading managed IT services provider, is looking to appoint a hands-on 3rd Line Team Leader to lead a small team of experienced 3rd Line Engineers while remaining actively involved in resolving complex technical escalations. This is a true technical leadership role. You'll continue to manage your own queue of 3rd Line support tickets, acting as the senior escalation point for complex customer issues, while coaching and supporting your team to deliver an exceptional customer experience. If you enjoy staying close to the technology while developing people, this role offers the best of both worlds. What you'll do Lead and mentor a small team of 3rd Line Escalation Engineers. Manage your own queue of complex 3rd Line support tickets and customer escalations. Act as the senior technical escalation point for high-priority incidents. Ensure tickets are managed within agreed SLAs and service standards. Carry out ticket quality audits and identify coaching and development opportunities. Keep customers informed throughout the lifecycle of their support requests. Create and maintain technical documentation and knowledge base articles. Drive service improvements through automation, scripting and process optimisation. Work closely with Service Desk, Procurement and Account Management teams to ensure a seamless customer experience. Conduct regular one-to-one meetings, performance reviews and onboarding for new team members. Monitor KPIs, workload and team performance while supporting resource planning. You'll spend your time balancing hands-on technical work with team leadership, ensuring both your own ticket queue and your team's workload are delivered to the highest standards. What we're looking for Proven experience as a hands-on 3rd Line Team Leader or Senior Engineer within an MSP environment. Strong experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies. Excellent networking, cloud and cybersecurity knowledge. Experience managing complex technical escalations within SLA-driven environments. Previous experience mentoring or leading a small team of technical engineers. Strong troubleshooting, communication and customer management skills. A proactive approach to continuous improvement, automation and knowledge sharing. An interest in emerging technologies, including AI, with a commitment to continual learning. The ideal candidate is someone who enjoys remaining technically hands-on while leading by example, supporting a small team of engineers and driving exceptional service delivery within a fast-paced MSP environment. Why join? Lead a skilled team while remaining technically hands-on. Work with modern Microsoft, cloud and cybersecurity technologies. Join a growing managed services business with genuine career progression opportunities. Hybrid working following successful probation. Ongoing technical training and professional development. Apply now to lead a talented 3rd Line team while continuing to solve complex technical challenges.
07/08/2026
Full time
3rd Line Team Leader Location: London (Hybrid Working) Salary: £50,000 - £55,000 Benefits: Hybrid working, career development, technical training, leadership opportunities, growing business Our client, a leading managed IT services provider, is looking to appoint a hands-on 3rd Line Team Leader to lead a small team of experienced 3rd Line Engineers while remaining actively involved in resolving complex technical escalations. This is a true technical leadership role. You'll continue to manage your own queue of 3rd Line support tickets, acting as the senior escalation point for complex customer issues, while coaching and supporting your team to deliver an exceptional customer experience. If you enjoy staying close to the technology while developing people, this role offers the best of both worlds. What you'll do Lead and mentor a small team of 3rd Line Escalation Engineers. Manage your own queue of complex 3rd Line support tickets and customer escalations. Act as the senior technical escalation point for high-priority incidents. Ensure tickets are managed within agreed SLAs and service standards. Carry out ticket quality audits and identify coaching and development opportunities. Keep customers informed throughout the lifecycle of their support requests. Create and maintain technical documentation and knowledge base articles. Drive service improvements through automation, scripting and process optimisation. Work closely with Service Desk, Procurement and Account Management teams to ensure a seamless customer experience. Conduct regular one-to-one meetings, performance reviews and onboarding for new team members. Monitor KPIs, workload and team performance while supporting resource planning. You'll spend your time balancing hands-on technical work with team leadership, ensuring both your own ticket queue and your team's workload are delivered to the highest standards. What we're looking for Proven experience as a hands-on 3rd Line Team Leader or Senior Engineer within an MSP environment. Strong experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies. Excellent networking, cloud and cybersecurity knowledge. Experience managing complex technical escalations within SLA-driven environments. Previous experience mentoring or leading a small team of technical engineers. Strong troubleshooting, communication and customer management skills. A proactive approach to continuous improvement, automation and knowledge sharing. An interest in emerging technologies, including AI, with a commitment to continual learning. The ideal candidate is someone who enjoys remaining technically hands-on while leading by example, supporting a small team of engineers and driving exceptional service delivery within a fast-paced MSP environment. Why join? Lead a skilled team while remaining technically hands-on. Work with modern Microsoft, cloud and cybersecurity technologies. Join a growing managed services business with genuine career progression opportunities. Hybrid working following successful probation. Ongoing technical training and professional development. Apply now to lead a talented 3rd Line team while continuing to solve complex technical challenges.
Project Manager Location: Remote (Some travel to customers / Hereford HQ) Salary: Up to £45,000 + Benefits Our client, a leading software consultancy, is looking for a Project Manager to join their growing delivery team. This is an opportunity to become the first dedicated Project Manager within the business, taking ownership of project delivery while establishing the governance, processes and frameworks that will support future growth. Working with an experienced offshore development team, you'll be the key link between customers and delivery, ensuring projects are delivered on time, within scope and to the highest standard. Alongside managing multiple software projects, you'll play a pivotal role in shaping how delivery operates across the organisation. What you'll do Lead the end-to-end delivery of bespoke software development projects. Act as Scrum Master, facilitating Agile ceremonies and removing delivery blockers. Manage priorities, timelines, budgets and stakeholder expectations across multiple client projects. Build and implement project governance, reporting frameworks and delivery processes from the ground up. Work closely with an established offshore development team to ensure effective planning, communication and collaboration. Engage directly with customers, providing regular project updates and managing risks proactively. Drive continuous improvement across Agile delivery practices and project management standards. Support the business as it scales by creating repeatable delivery methodologies and best practices. You'll work closely with developers, technical leaders, customers and senior stakeholders to deliver high-quality software solutions while helping shape the future of project delivery within the business. What we're looking for Proven experience delivering bespoke software development projects. Strong Project Management and Scrum Master experience within an Agile environment. Experience leading or coordinating offshore development teams. Excellent stakeholder management and customer-facing communication skills. Experience establishing governance, delivery frameworks or PMO processes. Strong understanding of Agile methodologies and software development lifecycles. Confident managing multiple projects simultaneously in a consultancy or client-facing environment. The ideal candidate will be organised, proactive and commercially aware, with the confidence to introduce structure whilst remaining adaptable in a fast-paced consultancy environment. Why join? Be the first Project Manager and help shape the future of delivery. Work on a variety of bespoke software projects across multiple industries. Build governance and delivery processes that will have a lasting business impact. Join a collaborative consultancy where you'll have genuine influence over how projects are delivered. Enjoy a hybrid working environment with opportunities for career progression as the business continues to grow.
06/08/2026
Full time
Project Manager Location: Remote (Some travel to customers / Hereford HQ) Salary: Up to £45,000 + Benefits Our client, a leading software consultancy, is looking for a Project Manager to join their growing delivery team. This is an opportunity to become the first dedicated Project Manager within the business, taking ownership of project delivery while establishing the governance, processes and frameworks that will support future growth. Working with an experienced offshore development team, you'll be the key link between customers and delivery, ensuring projects are delivered on time, within scope and to the highest standard. Alongside managing multiple software projects, you'll play a pivotal role in shaping how delivery operates across the organisation. What you'll do Lead the end-to-end delivery of bespoke software development projects. Act as Scrum Master, facilitating Agile ceremonies and removing delivery blockers. Manage priorities, timelines, budgets and stakeholder expectations across multiple client projects. Build and implement project governance, reporting frameworks and delivery processes from the ground up. Work closely with an established offshore development team to ensure effective planning, communication and collaboration. Engage directly with customers, providing regular project updates and managing risks proactively. Drive continuous improvement across Agile delivery practices and project management standards. Support the business as it scales by creating repeatable delivery methodologies and best practices. You'll work closely with developers, technical leaders, customers and senior stakeholders to deliver high-quality software solutions while helping shape the future of project delivery within the business. What we're looking for Proven experience delivering bespoke software development projects. Strong Project Management and Scrum Master experience within an Agile environment. Experience leading or coordinating offshore development teams. Excellent stakeholder management and customer-facing communication skills. Experience establishing governance, delivery frameworks or PMO processes. Strong understanding of Agile methodologies and software development lifecycles. Confident managing multiple projects simultaneously in a consultancy or client-facing environment. The ideal candidate will be organised, proactive and commercially aware, with the confidence to introduce structure whilst remaining adaptable in a fast-paced consultancy environment. Why join? Be the first Project Manager and help shape the future of delivery. Work on a variety of bespoke software projects across multiple industries. Build governance and delivery processes that will have a lasting business impact. Join a collaborative consultancy where you'll have genuine influence over how projects are delivered. Enjoy a hybrid working environment with opportunities for career progression as the business continues to grow.
Senior Data Engineer Location : Gloucester - 2 days / 3 days WFH per week Salary : Up to £85,000 Benefits : Excellent benefits package, career development and the opportunity to shape a growing data platform. Our client, a leading engineering and manufacturing organisation, is looking to appoint a Senior Data Engineer to play a key role in the evolution of its enterprise data platform. This is an opportunity to influence data strategy, own critical data engineering initiatives, and work with modern cloud technologies to deliver trusted, high-quality data that supports business decision-making across a global organisation. Working within a collaborative data team, you'll combine technical expertise with strong stakeholder engagement to design scalable data solutions, improve governance, and enable data-driven decisions throughout the business. What you'll do Design, build and maintain enterprise data architecture and scalable data pipelines. Administer and optimise a Snowflake data warehouse environment. Develop robust ELT pipelines using modern data engineering best practices. Build dimensional data models and reporting datasets to support business intelligence. Create insightful dashboards and reports using Power BI. Define and promote data governance standards and data quality initiatives. Analyse complex datasets and translate business requirements into technical solutions. Contribute to the organisation's data strategy by evaluating emerging technologies and AI capabilities. Support and educate business users on data best practice. Collaborate with technical and business stakeholders across multiple locations to deliver strategic data initiatives. You'll work closely with business leaders, technology teams and global stakeholders to ensure data is accessible, reliable and delivers measurable business value. What we're looking for We're looking for an experienced Senior Data Engineer with a passion for building modern cloud-based data platforms. Essential experience includes: Strong commercial SQL development experience. Proven experience administering enterprise data warehouses. Experience with Snowflake. Experience developing data pipelines and ELT processes. Strong knowledge of data warehousing principles and dimensional modelling (Kimball). Experience using dbt. Power BI report and dashboard development. Strong stakeholder management and communication skills. Excellent analytical and problem-solving ability. Experience documenting data solutions and technical specifications. Understanding of data governance, GDPR and data security principles. Desirable experience: Fivetran or similar integration tools. Microsoft Fabric. GitHub and modern SDLC practices. ERP integrations such as Dynamics 365 or Infor. Exposure to AI technologies including Snowflake Cortex or OpenAI tooling. Experience within engineering, manufacturing or aerospace environments. The ideal candidate will be a proactive self-starter who enjoys solving complex problems, influencing stakeholders and driving continuous improvement in a collaborative environment. Why join? Play a key role in shaping a growing enterprise data platform. Work with modern cloud technologies including Snowflake, dbt and Power BI. Influence data strategy and architecture across a global business. Join a collaborative team focused on innovation, data quality and continuous improvement. Opportunity to work on high-impact projects with genuine business visibility.
06/08/2026
Full time
Senior Data Engineer Location : Gloucester - 2 days / 3 days WFH per week Salary : Up to £85,000 Benefits : Excellent benefits package, career development and the opportunity to shape a growing data platform. Our client, a leading engineering and manufacturing organisation, is looking to appoint a Senior Data Engineer to play a key role in the evolution of its enterprise data platform. This is an opportunity to influence data strategy, own critical data engineering initiatives, and work with modern cloud technologies to deliver trusted, high-quality data that supports business decision-making across a global organisation. Working within a collaborative data team, you'll combine technical expertise with strong stakeholder engagement to design scalable data solutions, improve governance, and enable data-driven decisions throughout the business. What you'll do Design, build and maintain enterprise data architecture and scalable data pipelines. Administer and optimise a Snowflake data warehouse environment. Develop robust ELT pipelines using modern data engineering best practices. Build dimensional data models and reporting datasets to support business intelligence. Create insightful dashboards and reports using Power BI. Define and promote data governance standards and data quality initiatives. Analyse complex datasets and translate business requirements into technical solutions. Contribute to the organisation's data strategy by evaluating emerging technologies and AI capabilities. Support and educate business users on data best practice. Collaborate with technical and business stakeholders across multiple locations to deliver strategic data initiatives. You'll work closely with business leaders, technology teams and global stakeholders to ensure data is accessible, reliable and delivers measurable business value. What we're looking for We're looking for an experienced Senior Data Engineer with a passion for building modern cloud-based data platforms. Essential experience includes: Strong commercial SQL development experience. Proven experience administering enterprise data warehouses. Experience with Snowflake. Experience developing data pipelines and ELT processes. Strong knowledge of data warehousing principles and dimensional modelling (Kimball). Experience using dbt. Power BI report and dashboard development. Strong stakeholder management and communication skills. Excellent analytical and problem-solving ability. Experience documenting data solutions and technical specifications. Understanding of data governance, GDPR and data security principles. Desirable experience: Fivetran or similar integration tools. Microsoft Fabric. GitHub and modern SDLC practices. ERP integrations such as Dynamics 365 or Infor. Exposure to AI technologies including Snowflake Cortex or OpenAI tooling. Experience within engineering, manufacturing or aerospace environments. The ideal candidate will be a proactive self-starter who enjoys solving complex problems, influencing stakeholders and driving continuous improvement in a collaborative environment. Why join? Play a key role in shaping a growing enterprise data platform. Work with modern cloud technologies including Snowflake, dbt and Power BI. Influence data strategy and architecture across a global business. Join a collaborative team focused on innovation, data quality and continuous improvement. Opportunity to work on high-impact projects with genuine business visibility.
