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TelefonicaTech United Kingdom, Cambridge Job Description Contract Duration: Initial 6 months (very likely to extend) Location: Cambridge About the Role: We are seeking a highly motivated and skilled EUC Refresh Engineer to join our team supporting a busy client in Cambridge. This role is crucial in ensuring a smooth and efficient refresh of desktop and laptop devices for hospital staff within a complex and demanding hospital environment. You will be working on-site within a busy and dynamic hospital environment, directly with end-users, requiring excellent communication and interpersonal skills alongside technical expertise. This is a fantastic opportunity to make a real difference in supporting the essential work of healthcare professionals. Key Responsibilities: Deployment and Configuration: Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures. This includes imaging, software installation and peripheral setup. Hardware and Software Troubleshooting: Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed. End-User Support: Providing friendly and professional on-site support to hospital staff during the refresh process. Asset Management: Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment. Collaboration: Working closely with other IT teams and hospital staff to coordinate refresh activities and minimize disruption to clinical operations. Documentation: Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions. Adherence to Policies: Following all relevant company policies and procedures, including data security and confidentiality guidelines. Essential Skills and Experience: Ability to work independently and as part of a team. Please let me know if you need any further detail, and I'd be happy to discuss.

TelefonicaTech United Kingdom, Bristol Job Description Technical Support Engineer - Fully Onsite - Bristol This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central Bristol. Job Duties: To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation. Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage . On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required. Daily checks and management, monitoring of on-site equipment. Triage and log tickets with 3rd party vendors. Assist with the installation and support of network equipment at customer's premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation. In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post. Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Fortinet: Elite VIP Program - one of only 2 in the UK Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

TelefonicaTech in the United Kingdom (Cambridge) is seeking an EUC Refresh Engineer to support hospital staff, performing on-site desktop refresh for both desktops and laptops, ensuring smooth deployment in a busy hospital environment. The role involves imaging, software install, asset tracking, and close collaboration with hospital IT teams, with emphasis on data security and user-friendly support. Initial 6-month contract with potential extension, dedicated to healthcare staff and internal

Fasthosts GL1 1AU, No.2 Cathedral Walk, The Forum, Gloucester Hybrid Full-time Not specified Customer Support Job Description Come join our awesome team in a fun, fast-paced office! At Fasthosts, we provide 24/7 support to our customers through Phone, Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service. Offering both office and hybrid work options, we will provide the training and support you need to thrive. and let's not forget our fantastic perks (scroll down to see more)! This is the perfect opportunity if you're a recent graduate, or are doing something else and are looking for a career change, or want to gain more experience in a tech company! We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we'd love to see your application. SHIFTS The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends, as such availability (and willingness) to work shifts Mon - Sun between 7am-midnight on a rotating shift pattern is essential. SO WHAT'S THE JOB? As a Customer/Technical Support Specialist, you'll help our customers with any account or technical issues they might have with our range of products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you'll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you'll earn some commission too! WHAT EXPERIENCE DO YOU NEED? We're big fans of learning and growing, so we'll provide plenty of training for our new team members. You'll kick things off with a three-month development program, and we'll keep supporting you as you grow your skills. If you're excited to learn and want to sharpen your technical and customer service chops, we'd love to see your application! Here's what we're looking for: Previous experience in a call centre, or comparable customer service environment demonstrating a confidence supporting customers on the phone (and ideally other platforms). Passion for IT and the curiosity to learn Excellent written and verbal communication skills Comfortable with upselling to help solve our customers needs Strong problem-solving and analytical skills Ability to learn under pressure in a fast-paced environment Self-motivated with the desire to succeed Experience and confidence in handling difficult customers is advantageous THE PERKS Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement Current benefits include: Earn a £27,250 basic salary plus UNLIMITED sales commission potential 27 days annual leave + bank holidays Contributory pension scheme Private healthcare and Life assurance Employee assistance programmes Free Parking Refreshments in break rooms and discounts at selected local restaurants Social events With our diverse product portfolio and the benefits of being part of the IONOS Group, we can help you identify your career goals and help your personal and professional development! WHAT NEXT? So, like the sound of working at Fasthosts? We don't blame you, we think it's pretty great too! Fasthosts and IONOS are a equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.

Fasthosts is hiring a Customer/Technical Support Specialist to assist customers with account and technical issues across phone, email, chat and social media. The role offers hybrid working options, a three-month development program, and commission on upsells; training provided to develop technical and customer service skills. You should be comfortable with weekend shifts and a rotating pattern; prior call centre experience and strong communication are valued.

Telefónica Tech UK&I hub is hiring a Technical Support Engineer for an onsite role in Central Manchester. The engineer will be the first point of contact, providing on-site technical support and triage for various network and equipment issues. Daily checks, escalation to offsite teams, and support for installation of network gear are key aspects of the role. The position requires being onsite at the client's premises, with the ability to coordinate with third-party vendors and internal teams to

Telefónica Tech in the United Kingdom, Bristol, is seeking a Technical Support Engineer for a fully onsite role. You will provide hands-on technical support to a prestigious client, focusing on on-site diagnostics, issue resolution, and proactive maintenance. This position demands strong hardware and network triage skills, excellent customer communication, and the ability to escalate to the offsite team when needed. Training and guidance will be provided to ensure service excellence.

TelefonicaTech United Kingdom, Manchester Job Description Technical Support Engineer - Fully Onsite - Central Manchester This is a full-time onsite Technical Support Engineer to provide technical support to a prestigious client. Job Duties: To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation. Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage. On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required. Daily checks and management, monitoring of on-site equipment. Triage and log tickets with 3rd party vendors. Assist with the installation and support of network equipment at customer's premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation. In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post. Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Fortinet: Elite VIP Program - one of only 2 in the UK Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

Telefónica Tech UK&I in Cambridge is seeking a hands-on Technical Services Engineer to support enterprise hosting platforms underpinning NHS services. You will maintain stability, resolve incidents, and implement changes across VMware, Windows Server and AD environments. You'll work mostly on-site, with interaction across the hosting team and wider IT operations, contributing to a resilient NHS hosting environment and ongoing platform evolution.

TelefonicaTech United Kingdom, Belfast Job Description This role covers the implementation, management, maintenance and support of all network infrastructure, perimeter security systems and network management platforms and offers the chance to become the authority on these subjects Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our health customer base and will have advanced general troubleshooting skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arises and will be fully aware of operating procedures and policies. Employees will work as part of a mature managed service team delivering project and managed services work into our UK&I Enterprise Health managed service customers. Key Responsibilities: Ownership and accountability of the detailed engineering, scheduling, documentation and rollout for implementation projects Design and implementation of the network infrastructure. Liaison with customer, design authority and project manager to capture all user and system requirements in order to define the design requirements specification. Ensure that all projects are completed within deadlines and to the highest standards. Development and ownership of documentation Low-level design of network and security infrastructure (LAN / WAN / WLAN / Firewalls / Application Delivery Controllers etc.) Integration and handover of implemented systems to operational teams. Continual improvement of the systems based on changing demands. Liaising with various departments within the Enterprise Health business unit. Coordinating with 3rd party suppliers and partners to support, maintain and implement these systems. Integrity and control of business data Control and support of Internet access Ensuring business data is backed up and securely held off-site Datacentre and customer premises visits for hardware and software maintenance and installation 24/7 support cover Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking. HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program

TelefonicaTech United Kingdom, Belfast Not specified Full-time Not specified Operations Job Description Due to expansion, we're now recruiting for a Cyber Security Analyst - L1. The Security Operation Centre (SOC) Information Security Analyst is the first level of monitoring in the SOC. The position monitors and responds to security events from managed customer security systems as part of a team on a rotating 24 x 7 x 365 basis. Your background should include exposure to security technologies including SIEM/EDR, firewalls, logging, monitoring and vulnerability management. You should understand network security practices. Excellent customer service while solving problems should be a top priority for you. Telefonica Tech is a fast-paced, entrepreneurial environment so to be successful you'll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively. Key Responsibilities Ability to clearly explain technical concepts to non-technical stakeholders. Recommend enhancements to SOC security process, procedures and policies. Communicate effectively with customers, teammates, and management. Provide further detail on incidents should they arise, this can include, basic level sandboxing, IP reputation or further detailing of IOC's. Can provide base level remediation (blocking user accounts, isolating servers) to then triage for Level 2 for further investigation. Analyse and report on anomalous behaviour. Determines and directs Advanced remediation and recovery efforts (with assistance from tooling and/or Level 2) Investigate alerts using SIEM, data visualisation, pattern analysis and automation. Solid cyber security skills including SIEM Have the drive to dive deep into issues Ability to identify security threats, trends and anomalies Logical thinker and creative problem solver Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values:Open, Trusted and Bold HPE:Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio Fortinet:Elite VIP Program - one of only 2 in the UK AWS:Advanced Solution & Managed Service Provider Program

TelefonicaTech United Kingdom, Cambridge Job Description The Technical Services Engineer is responsible for the day-to-day operational support of the enterprise hosting platforms that underpin critical clinical and business services within a major healthcare environment. Working as part of the Telefónica TechHosting Team, the engineer will support a large-scale infrastructure estate includingVMware virtualisation,Windows Server platforms,Active Directoryservices and core infrastructure components such asDNS,DHCP, andCertificate Services. This is a hands-on operational role focused on maintaining service stability, resolving incidents, implementing changes and performing routine maintenance across the hosting environment. Engineers work across a broad set of infrastructure technologies rather than specialising in a single platform, gaining exposure to virtualisation platforms, Citrix environments, enterprise storage, backup platforms and application hosting services. The role provides an excellent opportunity for a Technical Services Engineer to develop broad enterprise platform experience while contributing to the evolution of a critical NHS hosting environment. The role is primarily based on-site at the customer location, with an expectation of at least4 days per week on-site. Occasional travel to Telefónica Tech office locations may also be required for team meetings or business activities. Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values:Open, Trusted and Bold Trusted Partners: HPE:Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio Fortinet:Elite VIP Program - one of only 2 in the UK AWS:Advanced Solution & Managed Service Provider Program

DC Ops Technician III - UK - LON3-Slough Datacenter Rackspace United States, LON3-Slough Datacenter Hybrid Full-time Not specified Operations Job Description Rackspace Technology is a leading end-to-end, hybrid cloud and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Named a best place to work by Newsweek and Forbes, we attract and develop world-class talent to deliver a Fanatical Experience - so our customers can achieve better outcomes and stay ahead of what's next. The Data Centre Operations Technician (L3) owns the responsibility of all IT Infrastructure, including customer configurations, within the data centre environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. You must be able to work a flexible schedule, supporting a team doing 24x7x365 coverage, including holidays and weekends. This role is 2nd shift (1pm-10pm) 5 days p/week, rotating between Sun-Thurs and Tues-Sat. Key Accountabilities Utilize custom monitoring software and internal ticketing system to provide customer support Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server Simple operating systems administration to include troubleshooting of login, password and connectivity issues Troubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required Troubleshoot copper and fibre cabling including initial installation testing as well as connectivity issues with previously deployed copper or fibre cabling Provide technical communication relating to customer configurations in a concise, professional manner Adhere to company security policies and procedures, including health and safety and local governing requirements as directed Execute and maintain meticulous 5S and housekeeping practices Demonstrate no less than full performance in a continuous, consistent, measurable manner Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Telefónica Tech UK&I in Belfast is seeking a skilled Network Engineer to lead the implementation, management, maintenance, and support of our network infrastructure and security platforms. You will work as part of a mature managed service team delivering projects and managed services to health sector customers, with opportunities to own design, documentation, and continuous improvement across on-premises and cloud-connected environments.

Telefónica Tech UK&I is seeking an experienced Level 3 Linux Engineer to support, maintain, and enhance critical Linux environments. You will troubleshoot complex issues and lead the delivery of high-impact projects to ensure reliability and performance. You will collaborate with cross-functional teams to optimize security, scalability, and efficiency of Linux-based systems, while guiding and mentoring junior engineers and aligning with industry best practices.

TelefonicaTech United Kingdom, Belfast Job Description We are seeking an experienced Level 3 Linux Engineer to support, maintain, and enhance critical Linux environments. This role involves troubleshooting complex issues, ensuring system reliability, and leading the delivery of high-impact projects. The successful candidate will work closely with cross-functional teams to optimize performance, security, and scalability of Linux-based systems. You will have deep expertise and experience in Linux operating systems and environments. You will also have good foundational knowledge in multiple capabilities ranging from VMware, Windows Active Directory Services, DHCP, DNS, PKI, File Services, SQL, Backups, Citrix, Storage, and Data Center. Collaboration will be a key aspect of this role as you will work closely with Technical Services colleagues and Project Teams to deliver new services, upgrades, and BAU support. Drawing upon your technical expertise and experience, you will ensure that services are built in alignment with industry and contractual best practices. You will expected to offer technical insights and challenging solutions to ensure the adoption of best practices. Additionally, you will play a vital role in continuously providing security assurance for all services and actively seek opportunities for service and process improvements. In this role, we expect you to be confident and proactive, unafraid to challenge existing solutions and recommend best practices. As a Level 3 Linux Engineer, you will be relied upon for your technical prowess and will provide guidance and assistance to the wider team whilst also being able to service as a coach and mentor to junior members. You will also assist with any escalations within the team to aid incident and problem resolution, while maintaining a strong focus on delivering continuous service improvements. We expect you to possess exceptional troubleshooting skills and the ability to work independently. Your proactive approach to addressing technical challenges will contribute to the continuous improvement of our infrastructure. Adherence to company policies and procedures will be of utmost importance as you uphold our standards of excellence. Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program

Vercel is seeking a Software Engineer to join the Observability team in London. You will design, implement, and maintain observability features that help users monitor and understand their applications' health and performance. The role offers in-office anchor days on Monday, Tuesday, and Friday for those within commuting distance; otherwise, the role is fully remote. You will collaborate with cross-functional teams and contribute to open-source initiatives.

Not specified Full-time Not specified Operations Job Description At Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, AI Business Solutions, and Modern Workplace. Telefónica Tech, AI Business Solutions is proud to be a member of the Microsoft Inner Circle placing the organisation in the top 1% of partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind our end-to-end solutions, which are also backed by our enduring global legacy and advanced capabilities. This combination puts us in a unique position to meet the evolving needs of our customers and guide them confidently through their digital transformation, as a trusted partner. With expertise across four practices, Financial Services, Retail and Manufacturing, Public Sector, and Professional Services, Telefónica Tech, Business Applications is at the forefront of driving impactful change.

As part of the Telefonica Tech Data Office, the Senior Data Analytics Engineer is responsible for designing, building, and continuously improving analytics data products across the full platform lifecycle. This role requires both soft skills and technical capability to translate business requirements into production-grade data models and reports, and ensures the business obtains value from the work delivered. As a senior member of the team, this role also carries responsibility for leading a small group of engineers - setting direction, growing capability, and fostering a culture of quality and collaboration. Equally important is the ability to build trusted relationships with business stakeholders, communicate clearly across technical and non-technical audiences, and represent the data platform as a reliable partner to the wider organisation. Responsibilities Technical Delivery Design and build ingestion pipelines across a variety of sources using ADF and Databricks orchestration patterns. Build and optimise data transformations in Databricks, including fact/dimension modelling for data marts. Implement metadata-driven engineering practices that use platform contracts and orchestration metadata to improve consistency, reusability, and scale. Partner with data product owners and reporting teams to evolve semantic models and ensure curated data aligns with reporting requirements. Support CI/CD delivery across environments, and participate in release hardening. Contribute to platform evolution by onboarding new sources, refining deployment templates/workflows, and mentoring engineers on engineering standards. Designing and maintaining a business data ontology with canonical entities, relationships, and shared vocabulary. Stakeholder Engagement & Communication Build and maintain trusted relationships with business stakeholders, data product owners, and reporting teams - acting as a credible, approachable point of contact for data platform matters. Translate ambiguous business problems into clear technical requirements, and communicate data solutions back in terms that non-technical audiences can understand and act on. Facilitate requirements-gathering conversations and workshops, asking the right questions to uncover underlying needs rather than surface-level requests. Proactively communicate progress, blockers, and delivery risks to stakeholders before they become issues - setting realistic expectations and following through on commitments. Produce clear, audience-appropriate documentation and updates: from concise summaries to structured status reports. Represent the data engineering team in cross-functional forums, contributing constructively to planning, prioritisation, and design discussions. Team Leadership & Engineering Culture Set clear expectations around engineering standards, code quality, and delivery practices - leading by example through your own work and reviews. Run effective team rituals: sprint planning, standups, retrospectives, and technical design discussions that keep the team aligned, unblocked, and continuously improving. Identify skills gaps across the team and create opportunities for growth - through pair programming, structured review, stretch assignments, and knowledge sharing. Shield the team from unnecessary noise and context-switch, while ensuring they have the business context needed to make good engineering decisions. The following competencies describe how this role is expected to operate - both technically and as a senior individual contributing to team and organisational effectiveness. Platform ownership mindset:takes end-to-end accountability from ingestion all the way through to consumption. Analytical engineering depth:translates business requirements into maintainable data models and performant transformation logic. Data quality discipline:designs for validation, testability, lineage awareness, and predictable operational behaviour. Collaboration and influence:works effectively across engineering, analytics, and business stakeholders; drives clear technical decisions. Senior execution:balances speed and rigor, improves existing patterns, and raises team capability through mentoring and review. Skills & Technologies Core Data Engineering Data warehouse and data mart modeling: fact/dimension design, slowly changing dimensions, schema evolution. Platform Stack Databricks notebooks and workflows; Azure Data Factory pipelines. Metadata-driven orchestration patterns and platform contract design. Analytics Consumption Power BI / Fabric semantic model and report delivery workflows. Analytics-facing schema design; close collaboration with reporting and BI teams. Delivery Engineering Git-based collaboration, PR workflows, and code review standards. Automated data testing, observability, and troubleshooting of orchestration runs. Documentation of data contracts, lineage, and platform standards. People & Communication Structured stakeholder communication: requirements gathering, status reporting, escalation management. Facilitation of team ceremonies and cross-functional workshops. Written communication skills: clear documentation, proposals, and async updates for mixed technical/business audiences. Coaching and mentoring: ability to develop engineers at different levels through feedback, review, and structured support. Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values:Open, Trusted and Bold HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program

Telefónica Tech UK&I hub is seeking a Senior Data Analytics Engineer to design, build, and continuously improve analytics data products across the full platform lifecycle, translating business requirements into production-grade data models and reports. As a senior member of the team, you will lead a small group of engineers, mentor colleagues, and foster a culture of quality and collaboration while building trusted relationships with business stakeholders and communicating complex data solutions