CHC Group Ltd.

CHC Group Ltd. in Aberdeen, UK is seeking an IT Infrastructure Manager to lead global infrastructure operations, ensuring reliability, security and performance of technology platforms supporting CHC's worldwide aviation operations. You will oversee Azure services, hybrid infrastructure, networking, vendor performance and operational resilience across a global business. Reporting to the Global IT Operations Manager, you will lead a team of infrastructure engineers, manage key outsourced

Reach Beyond! CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board!At CHC, we pride ourselves on our values and culture:Accountability: Take pride and ownership of our actions and results.Collaboration: Working together with transparency and trust to drive continuous improvement.Care: Creating a safe and sustainable environment for all.Integrity: Doing what's right and fostering a culture of respect.Excellence: Prioritizing quality services and setting industry standards. Role Summary We're Hiring: IT Infrastructure Manager Aberdeen, UK Hybrid Working We're looking for an experienced IT Infrastructure Manager to lead our global infrastructure operations, ensuring the reliability, security and performance of the technology platforms that support CHC's worldwide aviation operations. This is an exciting opportunity to lead a team of infrastructure engineers whilst overseeing enterprise Azure services, hybrid infrastructure, networking, vendor performance and operational resilience across a global business. About the Role Reporting to the Global IT Operations Manager, you will be responsible for the operational health of CHC's infrastructure and platform services, ensuring critical systems remain secure, available and resilient. You will lead a team of infrastructure engineers, manage key outsourced technology partners, and work closely with colleagues across Cloud, Security and Service Delivery to continuously improve our global technology estate. Key Responsibilities Lead and develop a global Infrastructure Engineering team. Oversee Azure cloud and hybrid infrastructure operations. Ensure high availability of business-critical platforms. Manage outsourced NOC and infrastructure service providers. Drive infrastructure performance, capacity planning and continual improvement. Lead disaster recovery testing and operational resilience. Maintain infrastructure security and regulatory compliance. Support ongoing cloud migration and infrastructure modernisation. Qualifications, Skills & Attributes What You'll Bring Significant experience managing enterprise infrastructure environments. Strong Microsoft Azure and hybrid infrastructure knowledge. Experience leading technical teams. Vendor and SLA management experience. Excellent troubleshooting, stakeholder management and communication skills. Experience within aviation or another highly regulated industry would be advantageous. Personal Attributes Calm under pressure. Strong technical leadership. Collaborative approach. Continuous improvement mindset. Commercial awareness. Eligibility Applicants must have the legal right to work in the UK and meet any clearance requirements relevant to the role. Why Join Us? This is an opportunity to shape the future of infrastructure across a global aviation organisation, leading modern cloud technologies while supporting safe, reliable operations around the world. Recruitment Agencies We manage this vacancy directly and do not engage recruitment agencies for this role. We kindly request that agencies do not contact us in relation to this position or submit unsolicited candidate CVs. Any CVs submitted without prior written agreement will be treated as direct applications, and no agency fees will be payable. Thank you for your understanding.

CHC Group Ltd. in Aberdeen, UK, is seeking a senior IT Operations leader to head global IT operations, drive service performance, and continually improve the end-user experience across our global business. Reporting to the CIO, you will own service delivery, infrastructure operations and managed outsourced technology partners, ensuring resilient operations and excellent customer satisfaction across regions.

Reach Beyond! CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board! At CHC, we pride ourselves on our values and culture: Accountability: Take pride and ownership of our actions and results. Collaboration: Working together with transparency and trust to drive continuous improvement. Care: Creating a safe and sustainable environment for all. Integrity: Doing what's right and fostering a culture of respect. Excellence: Prioritizing quality services and setting industry standards. Role Summary We're Hiring: Global IT Operations Manager Aberdeen, UK Hybrid Working We're seeking an experienced IT operations leader who is passionate about delivering exceptional customer service and continually improving the end-user experience across our global business. This is a senior leadership role responsible for service delivery, infrastructure operations, outsourced technology partners, business continuity and operational excellence across multiple global regions. About the Role Reporting to the CIO, you will lead CHC's global IT operations function, driving service performance, operational resilience and continual improvement across Service Desk, Infrastructure and outsourced technology services. Working closely with senior stakeholders across the business, you will ensure our global IT services continue to support safe, efficient aviation operations. You will champion service excellence, driving high levels of customer satisfaction, service performance and continual improvement while leading our global Service Desk, Infrastructure and outsourced technology partners. Key Responsibilities Lead global IT operations and service delivery. Drive excellent customer service and end-user satisfaction across global IT services. Measure, monitor and continually improve customer satisfaction and service experience. Own operational KPIs, SLAs and performance reporting. Manage strategic outsourced technology partners. Drive continual service improvement initiatives. Lead Business Continuity and Disaster Recovery. Oversee operational governance across infrastructure and support services. Build strong relationships with business stakeholders to understand operational needs and continuously improve IT services. Lead high-performing technical teams. Qualifications, Skills & Attributes What You'll Bring Significant leadership experience within enterprise IT Operations. A passion for delivering outstanding customer service and continually improving the end-user experience. Proven success managing outsourced IT service providers. Strong service management, governance and stakeholder management capability. Experience leading global or multi-site IT operations. Broad technical understanding across cloud, infrastructure and enterprise technologies. Proven experience using customer feedback and service metrics to drive operational improvements. Experience in a regulated or safety-critical industry would be advantageous. Personal Attributes Strategic thinker. Data-driven decision maker. Strong communicator. Calm, resilient leader. Collaborative and customer focused. Eligibility Applicants must have the legal right to work in the UK and meet any clearance requirements relevant to the role. Why Join Us? Join a global aviation organisation where technology plays a critical role in supporting safe operations worldwide. This is an opportunity to influence IT strategy, lead global operational excellence and work with teams across multiple international locations.