IMS Integrated Media Solutions LLC

Job Title: IT Support Technician Department: Technology Reports To: CTO/IT & Cyber Security Lead Location: London, UK (Hybrid: 3 Days in Office) Employment Type: Permanent About i-media i-media is an intelligent motoring media network, powered by data, insights, and pioneering technology. We offer advertisers access to an attractive media-starved audience via full-motion DOOH, experiential, and in-app advertising solutions. A multi-layered communication platform delivering both broadcast and targeted audiences through the intelligent use of data and analytics, i-media is on a mission to digitise and redefine how brands connect with on-the-go motorists. Role Overview We're looking for an IT Support Technician to ensure our team remains fully connected and our office technology operates seamlessly. As the first point of contact for technical support, you'll troubleshoot day-to-day IT issues, maintain hardware and software systems, and create clear user guides to empower our teams. Beyond reactive support, this role will take ownership of IT operations - from managing device lifecycle and implementing upgrades to partnering on governance and security practices that keep our business protected. You'll work closely with our IT & Cyber Security Lead and CTO to deliver a smooth, reliable, and secure technology environment, enabling i-media's fast-paced, growth-driven culture. This is a great opportunity if you're a hands-on technical problem solver with a knack for communication and a proactive mindset around IT best practice. Key Responsibilities Service & Support Provide first-line support across hardware, software, and connectivity issues Manage configuration and deployment of laptops, mobile devices, and shared office equipment System Maintenance & Upgrades Oversee updates, patches and system health for endpoints and shared platforms Manage IT asset lifecycle and inventory control Documentation & Training Create clear internal user guides and FAQs to promote self-service and reduce repeat queries Support onboarding and offboarding processes to set up team members for success Governance & Security Alignment Collaborate with the IT & Cyber Security Lead on compliance frameworks, access controls and policy adherence Monitor recurring issues and recommend improvements to strengthen our security posture Skills & Experience Essential Proven experience in IT support, helpdesk or systems administration Proficiency in Microsoft 365 suite and managing end-user hardware/software environments Strong troubleshooting skills and ability to communicate technical solutions clearly Desirable Awareness of cyber security principles (ISO 27001, GDPR compliance) Experience drafting internal guides or knowledge base content Prior experience in a creative, media or scale-up environment Attributes & Ways of Working Proactive and structured, with excellent time management Clear communicator who can simplify technical concepts Collaborative and solutions-oriented mindset What We Offer: Competitive salary with benefits package Workplace pension Monthly socials and collaborative team culture Healthcare Cash Plan & free monthly 1-to-1 therapy sessions Cycle2Work Scheme Enhanced holiday allowance Gym contribution Hybrid working (3 days in the office) Opportunities for growth, training, and career progression Equal Opportunities: We're committed to building an inclusive workplace and welcome applications from all backgrounds. Diversity drives innovation, and we do not discriminate based on race, gender, age, disability, religion, or sexual orientation. Data Privacy: By applying, you consent to i-media processing your personal data for recruitment purposes in line with UK GDPR regulations.