The Childrens Trust

The role of the Junior IT Support Technician is to assist the IT Team on the Helpdesk and with small operational IT projects, working under the guidance of the IT Support Lead and Senior IT Support Technician. This is an entry-level role for someone who is enthusiastic, eager to learn and keen to build a career in IT within a values-driven organisation. Staff benefits include shuttle bus, and more Read more below. Role Requirements Provide technical support to staff and volunteers across the organisation. Work within the IT helpdesk environment, ensuring all support activities are logged, updated, and escalated appropriately. Create, manage, and maintain Microsoft Teams, Microsoft Exchange mailboxes, distribution lists, and Microsoft 365 groups. Create and decommission user accounts in line with the organisation's Joiners, Movers, Leavers (JML) process. Deploy, configure, and decommission IT equipment, including Windows, Android, macOS, and iOS devices. Assist with the setup, troubleshooting, and maintenance of projectors, audio-visual systems, and interactive whiteboards. Answer telephone calls professionally, triaging requests and either resolving issues or logging tickets in the helpdesk platform. Monitor and respond to email and Microsoft Teams queries, ensuring all requests are recorded and actioned. Carry out frequent reviews of the unassigned ticket queue, taking ownership of tickets, escalating urgent issues, and applying appropriate SLA categories. Handle all documentation and sensitive information confidentially and in line with data protection requirements. Create, update, and maintain knowledgebase articles to support end users and assist fellow IT team members. Provide IT-based training to staff and volunteers. Interview date: Wednesday 12th August 2026 About Us The Children's Trust is the UK's leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher's pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children's Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children's Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK's diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networksacross the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark - our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate's name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.