Hozah Ltd
Appeals and Compliance Support Specialist £26,500 London, uk Full time - 2 days in the office About Hozah Hozahis a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition asPayTechCompany of the Year and a place among Deloitte's Top 50 Fastest Growing Tech Companies in the UK,we'rescaling rapidly and need a skilled Appeals and Compliance Support Specialist. About the role Administer the full enforcement process end to end using specialist software, ensuring cases are processed accurately, consistently, and in line with internal policies and industry requirements. Manage written customer contact and appeals, reviewing evidence, drafting clear and well reasoned responses, and ensuring all correspondence is handled professionally and within required timescales. Work collaboratively within a fast paced operations team, prioritising workloads, supporting colleagues, and ensuring cases progress efficiently to meet deadlines. Undertake essential administrative duties, including scanning, filing, managing incoming and outgoing post, banking cheques, and supporting wider operational needs . About You Ability to work at a fast pace,operatingwith strong attention to detail across a variety of software platforms. Experience in an administrative role with a passion for beating targets. An ability to learn quickly and work to a high standard across many parts of a process. Why Hozah? At Hozah , you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey! What's In It for You Competitive salary and benefits tailored to your experience. Hybrid working (2 days in office,3 dayWFH). Career development opportunities including training, mentorship, and exposure to technical operations. Impactful work contributing to a missionthat'sreshaping urban mobility. Collaborative culture with a friendly team (and two office dogs!). Free breakfast, lunch, drinks, and snacks in the office. Excellent transport links.
Appeals and Compliance Support Specialist £26,500 London, uk Full time - 2 days in the office About Hozah Hozahis a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition asPayTechCompany of the Year and a place among Deloitte's Top 50 Fastest Growing Tech Companies in the UK,we'rescaling rapidly and need a skilled Appeals and Compliance Support Specialist. About the role Administer the full enforcement process end to end using specialist software, ensuring cases are processed accurately, consistently, and in line with internal policies and industry requirements. Manage written customer contact and appeals, reviewing evidence, drafting clear and well reasoned responses, and ensuring all correspondence is handled professionally and within required timescales. Work collaboratively within a fast paced operations team, prioritising workloads, supporting colleagues, and ensuring cases progress efficiently to meet deadlines. Undertake essential administrative duties, including scanning, filing, managing incoming and outgoing post, banking cheques, and supporting wider operational needs . About You Ability to work at a fast pace,operatingwith strong attention to detail across a variety of software platforms. Experience in an administrative role with a passion for beating targets. An ability to learn quickly and work to a high standard across many parts of a process. Why Hozah? At Hozah , you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey! What's In It for You Competitive salary and benefits tailored to your experience. Hybrid working (2 days in office,3 dayWFH). Career development opportunities including training, mentorship, and exposure to technical operations. Impactful work contributing to a missionthat'sreshaping urban mobility. Collaborative culture with a friendly team (and two office dogs!). Free breakfast, lunch, drinks, and snacks in the office. Excellent transport links.
Hozah Ltd
Junior Technical Support Engineer Competitive London, uk Full time Job Description As a Junior Technical Support Engineer, you'll play a vital role in supporting our IoT device estate and ensuring smooth operations across multiple sites. You'll assist with device configuration, troubleshooting, logistics, and documentation - working closely with the Tech Ops team to maintain uptime and streamline workflows. This is an ideal opportunity for someone early in their IT career who's eager to learn, grow, and make a real impact in a fast-paced tech environment. Key Responsibilities IoT & Device Management Configure, test, and deploy IoT devices (e.g. tablets, phones, staff devices). Monitor device health and connectivity across the estate. Troubleshoot hardware/software issues and elevate when needed. Maintain device management platforms and ensure data accuracy. Operational Support Collaborate with the Tech Ops team to ensure smooth daily operations. Identify and report operational inefficiencies. Support rollout and maintenance projects across multiple sites. Help meet uptime and performance targets for connected devices. Logistics & Preparation Pick, pack, and prepare devices and accessories for deployment. Maintain inventory of devices, spares, and tools. Assist with deliveries and ensure accurate tracking and documentation. Coordinate logistics between internal teams, suppliers, and clients. Administration & Documentation Maintain records of devices, configurations, and shipments. Contribute to setup guides, checklists, and troubleshooting documentation. Support IT administration including ticket management and asset tracking (e.g. raising OSM and ISME JIRAs). Profile of the Ideal Candidate Skills & Knowledge Must-Have (Core Technical): Basic understanding of networking concepts (IP addressing, troubleshooting). Familiarity with routers and switches. Logical troubleshooting mindset. Windows OS familiarity (logs, commands, IT setups). Experience with stock handling (ordering, picking, packing IoT devices). Strong organisation and documentation skills. Desirable (Nice-to-Have): Interest in ANPR/CCTV systems or tinkering with Raspberry Pi/IP cameras. Experience with service management tools (JIRA, Zendesk, Service Desk). Basic understanding of Microsoft 365 and VPNs. Ability to configure routers and switches. Soft Skills Proactive and eager to learn, interest in IT is essential. Strong communicator, able to elevate issues clearly and concisely. Calm under pressure, able to troubleshoot in real-time. Team player, works well with DevOps, support, and customer-facing teams. Professional, client-facing appearance. Background Recent graduate, self-taught engineer, or 1-2 years' experience in IT support/infrastructure. Certifications or desire to pursue qualifications. Able to demonstrate personal IT projects or hands-on experience. Local to Croydon. What We Offer Competitive salary and benefits tailored to your experience. Hybrid working (4 days in office, 1 day WFH). Career development opportunities including training, mentorship, and exposure to technical operations. Impactful work contributing to a mission that's reshaping urban mobility. Collaborative culture with a friendly team (and two office dogs!). Free breakfast, lunch, drinks, and snacks in the office. Excellent transport links and discounted/free food options. Why Hozah At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey!
Junior Technical Support Engineer Competitive London, uk Full time Job Description As a Junior Technical Support Engineer, you'll play a vital role in supporting our IoT device estate and ensuring smooth operations across multiple sites. You'll assist with device configuration, troubleshooting, logistics, and documentation - working closely with the Tech Ops team to maintain uptime and streamline workflows. This is an ideal opportunity for someone early in their IT career who's eager to learn, grow, and make a real impact in a fast-paced tech environment. Key Responsibilities IoT & Device Management Configure, test, and deploy IoT devices (e.g. tablets, phones, staff devices). Monitor device health and connectivity across the estate. Troubleshoot hardware/software issues and elevate when needed. Maintain device management platforms and ensure data accuracy. Operational Support Collaborate with the Tech Ops team to ensure smooth daily operations. Identify and report operational inefficiencies. Support rollout and maintenance projects across multiple sites. Help meet uptime and performance targets for connected devices. Logistics & Preparation Pick, pack, and prepare devices and accessories for deployment. Maintain inventory of devices, spares, and tools. Assist with deliveries and ensure accurate tracking and documentation. Coordinate logistics between internal teams, suppliers, and clients. Administration & Documentation Maintain records of devices, configurations, and shipments. Contribute to setup guides, checklists, and troubleshooting documentation. Support IT administration including ticket management and asset tracking (e.g. raising OSM and ISME JIRAs). Profile of the Ideal Candidate Skills & Knowledge Must-Have (Core Technical): Basic understanding of networking concepts (IP addressing, troubleshooting). Familiarity with routers and switches. Logical troubleshooting mindset. Windows OS familiarity (logs, commands, IT setups). Experience with stock handling (ordering, picking, packing IoT devices). Strong organisation and documentation skills. Desirable (Nice-to-Have): Interest in ANPR/CCTV systems or tinkering with Raspberry Pi/IP cameras. Experience with service management tools (JIRA, Zendesk, Service Desk). Basic understanding of Microsoft 365 and VPNs. Ability to configure routers and switches. Soft Skills Proactive and eager to learn, interest in IT is essential. Strong communicator, able to elevate issues clearly and concisely. Calm under pressure, able to troubleshoot in real-time. Team player, works well with DevOps, support, and customer-facing teams. Professional, client-facing appearance. Background Recent graduate, self-taught engineer, or 1-2 years' experience in IT support/infrastructure. Certifications or desire to pursue qualifications. Able to demonstrate personal IT projects or hands-on experience. Local to Croydon. What We Offer Competitive salary and benefits tailored to your experience. Hybrid working (4 days in office, 1 day WFH). Career development opportunities including training, mentorship, and exposure to technical operations. Impactful work contributing to a mission that's reshaping urban mobility. Collaborative culture with a friendly team (and two office dogs!). Free breakfast, lunch, drinks, and snacks in the office. Excellent transport links and discounted/free food options. Why Hozah At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey!
Hozah Ltd
Technical Support Engineer Competitive London, uk Full time Job Description As an experienced Technical Support & IT Operations Engineer, you will take ownership of our IoT device estate and technical infrastructure across multiple automated parking sites. This is a hands-on role requiring strong technical expertise, operational oversight, and the ability to lead device lifecycle management from deployment through to optimisation. You will work closely with Tech Ops, DevOps, suppliers, and client stakeholders to ensure maximum uptime, system resilience, and operational efficiency. The role requires at least 5+ years' experience within a technical IT support, infrastructure, or field engineering environment, ideally within IoT, ANPR, CCTV, networking, or automated parking solutions. Experience with, or strong working knowledge of, systems commonly used within automated parking environments (e.g. ANPR platforms, parking management systems, IP CCTV, barrier control systems, payment kiosks, device management platforms) is highly desirable. Key Responsibilities IoT & Device Infrastructure Management Lead configuration, deployment, and lifecycle management of IoT devices (tablets, payment kiosks, staff devices, ANPR cameras, edge devices, networking hardware). Oversee estate-wide device health, connectivity, and performance monitoring. Act as an escalation point for hardware, software, and network issues. Maintain and optimise device/hardware management and device monitoring platforms. Implement preventative maintenance strategies to reduce downtime. Drive continuous improvement of system reliability and resilience. Automated Parking Systems Support Provide technical support for automated parking systems, including: ANPR systems, parking management software platforms, payment kiosks and integrated payment solutions, parking tablets Troubleshoot end-to-end system workflows (camera network backend platform payment reporting). Liaise with third-party parking system providers and integrators. Support upgrades, migrations, and new site onboarding Operational Site Support Collaborate with Tech Ops Team to ensure smooth daily operations across multiple sites. Identify, analyse, and resolve systemic operational inefficiencies. Lead technical aspects of rollouts and new site implementations. Ensure SLAs, uptime targets, and performance KPIs are consistently achieved. Provide mentorship and guidance to the junior team member. Support root cause analysis and produce post-incident reports where required. Logistics & Asset Management Oversight Oversee device procurement, stock control, and lifecycle planning. Supervise preparation, configuration, and deployment readiness of equipment. Maintain accurate inventory records of devices, spares, networking equipment, and tools. Coordinate logistics across internal teams, suppliers, and client sites. Ensure compliance with asset tracking and documentation standards. Documentation, Compliance & Administration Maintain accurate configuration records, network diagrams, and onboarding documentation. Develop and maintain SOPs, setup guides, and troubleshooting documentation. Manage and prioritise tickets through service management platforms (e.g. JIRA, Zendesk, ). Raise and track technical change requests (e.g. OSM and ISME JIRAs). Ensure adherence to security policies, data protection, and device compliance standards. Profile of the Ideal Candidate Skills & Knowledge Experience 5+ years' experience in IT support, infrastructure, field engineering, or technical operations. Proven experience managing IoT devices and distributed technology estates. Experience supporting automated parking, ANPR, IoT, and networking (highly desirable). Experience working in multi-site operational environments. Demonstrated ability to lead projects, support other departments and mentor a junior team member. Must-Have (Core Technical): Strong networking knowledge (IP addressing, troubleshooting, VPNs). Experience configuring and troubleshooting routers, switches, and firewalls. Solid Windows OS knowledge (event logs, command line, system configuration). Experience with remote device management tools. Ability to perform structured root cause analysis. Understanding of endpoint security and device compliance best practices. Strong documentation and asset management discipline. Desirable Technical Knowledge ANPR systems and camera configuration. IP CCTV setup and troubleshooting. Raspberry Pi / edge device configuration. Experience with parking management platforms (LastPass, ScaleFusion, SIMUi, Retool etc.) Familiarity with cloud-hosted systems and APIs. Microsoft 365 administration. VPN configuration and secure remote connectivity. Soft Skills Confident decision-maker with strong problem-solving capability. Clear communicator, able to engage both technical and non-technical stakeholders. Calm under pressure in live operational environments. Highly organised with strong ownership mindset. Proactive in identifying improvements and implementing solutions. Professional, client-facing approach. Background Minimum 5+ years relevant industry experience. Relevant certifications (e.g. Network+, Microsoft, ITIL) are desirable. Any ? Experience within the automated parking, smart mobility, or IoT sectors is advantageous. Able to commute to Croydon 4 days per week. Full UK driving licence (desirable if site visits required). What We Offer Competitive salary and benefits tailored to your experience. Hybrid working (4 days in office, 1 day WFH). Career development opportunities including training, mentorship, and exposure to technical operations. Impactful work contributing to a mission that's reshaping urban mobility. Collaborative culture with a friendly team (and two office dogs!). Free breakfast, lunch, drinks, and snacks in the office. Excellent transport links and discounted/free food options. Why Hozah? At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey!
Technical Support Engineer Competitive London, uk Full time Job Description As an experienced Technical Support & IT Operations Engineer, you will take ownership of our IoT device estate and technical infrastructure across multiple automated parking sites. This is a hands-on role requiring strong technical expertise, operational oversight, and the ability to lead device lifecycle management from deployment through to optimisation. You will work closely with Tech Ops, DevOps, suppliers, and client stakeholders to ensure maximum uptime, system resilience, and operational efficiency. The role requires at least 5+ years' experience within a technical IT support, infrastructure, or field engineering environment, ideally within IoT, ANPR, CCTV, networking, or automated parking solutions. Experience with, or strong working knowledge of, systems commonly used within automated parking environments (e.g. ANPR platforms, parking management systems, IP CCTV, barrier control systems, payment kiosks, device management platforms) is highly desirable. Key Responsibilities IoT & Device Infrastructure Management Lead configuration, deployment, and lifecycle management of IoT devices (tablets, payment kiosks, staff devices, ANPR cameras, edge devices, networking hardware). Oversee estate-wide device health, connectivity, and performance monitoring. Act as an escalation point for hardware, software, and network issues. Maintain and optimise device/hardware management and device monitoring platforms. Implement preventative maintenance strategies to reduce downtime. Drive continuous improvement of system reliability and resilience. Automated Parking Systems Support Provide technical support for automated parking systems, including: ANPR systems, parking management software platforms, payment kiosks and integrated payment solutions, parking tablets Troubleshoot end-to-end system workflows (camera network backend platform payment reporting). Liaise with third-party parking system providers and integrators. Support upgrades, migrations, and new site onboarding Operational Site Support Collaborate with Tech Ops Team to ensure smooth daily operations across multiple sites. Identify, analyse, and resolve systemic operational inefficiencies. Lead technical aspects of rollouts and new site implementations. Ensure SLAs, uptime targets, and performance KPIs are consistently achieved. Provide mentorship and guidance to the junior team member. Support root cause analysis and produce post-incident reports where required. Logistics & Asset Management Oversight Oversee device procurement, stock control, and lifecycle planning. Supervise preparation, configuration, and deployment readiness of equipment. Maintain accurate inventory records of devices, spares, networking equipment, and tools. Coordinate logistics across internal teams, suppliers, and client sites. Ensure compliance with asset tracking and documentation standards. Documentation, Compliance & Administration Maintain accurate configuration records, network diagrams, and onboarding documentation. Develop and maintain SOPs, setup guides, and troubleshooting documentation. Manage and prioritise tickets through service management platforms (e.g. JIRA, Zendesk, ). Raise and track technical change requests (e.g. OSM and ISME JIRAs). Ensure adherence to security policies, data protection, and device compliance standards. Profile of the Ideal Candidate Skills & Knowledge Experience 5+ years' experience in IT support, infrastructure, field engineering, or technical operations. Proven experience managing IoT devices and distributed technology estates. Experience supporting automated parking, ANPR, IoT, and networking (highly desirable). Experience working in multi-site operational environments. Demonstrated ability to lead projects, support other departments and mentor a junior team member. Must-Have (Core Technical): Strong networking knowledge (IP addressing, troubleshooting, VPNs). Experience configuring and troubleshooting routers, switches, and firewalls. Solid Windows OS knowledge (event logs, command line, system configuration). Experience with remote device management tools. Ability to perform structured root cause analysis. Understanding of endpoint security and device compliance best practices. Strong documentation and asset management discipline. Desirable Technical Knowledge ANPR systems and camera configuration. IP CCTV setup and troubleshooting. Raspberry Pi / edge device configuration. Experience with parking management platforms (LastPass, ScaleFusion, SIMUi, Retool etc.) Familiarity with cloud-hosted systems and APIs. Microsoft 365 administration. VPN configuration and secure remote connectivity. Soft Skills Confident decision-maker with strong problem-solving capability. Clear communicator, able to engage both technical and non-technical stakeholders. Calm under pressure in live operational environments. Highly organised with strong ownership mindset. Proactive in identifying improvements and implementing solutions. Professional, client-facing approach. Background Minimum 5+ years relevant industry experience. Relevant certifications (e.g. Network+, Microsoft, ITIL) are desirable. Any ? Experience within the automated parking, smart mobility, or IoT sectors is advantageous. Able to commute to Croydon 4 days per week. Full UK driving licence (desirable if site visits required). What We Offer Competitive salary and benefits tailored to your experience. Hybrid working (4 days in office, 1 day WFH). Career development opportunities including training, mentorship, and exposure to technical operations. Impactful work contributing to a mission that's reshaping urban mobility. Collaborative culture with a friendly team (and two office dogs!). Free breakfast, lunch, drinks, and snacks in the office. Excellent transport links and discounted/free food options. Why Hozah? At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey!