Product and Technology

Dynamics Mid-Office Systems Analyst - Support Job no: 531572 Brand: Product and Technology Work type: Full time Location: London Categories: Finance ABOUT THE OPPORTUNITY Step into a dynamic, problem-solving role where you'll elevate mid-office systems and drive meaningful operational improvements. As part of a collaborative Mid-Office Support team, you'll work closely with Technology and Finance to enhance system performance, streamline processes, and support end users. This is your opportunity to influence business outcomes through system enhancements, testing, and user enablement. If you enjoy analysing data, improving systems, and making an impact, this role is for you. KEY RESPONSIBILITIES Lead and manage system testing processes, environments, and plans Identify and implement continuous process and system enhancements Maintain and configure mid-office systems including transactions, product groups, and user access Coordinate and execute system upgrades, enhancements, and maintenance activities Perform system, application, and data analysis to drive improvements Collaborate with developers and business stakeholders to implement solutions Support user acceptance testing and regression testing activities Provide helpdesk support for front-end system queries and invoicing issues Deliver training to system users across Finance and the wider business Monitor and resolve system queries within agreed SLAs Maintain user documentation and procedures Identify efficiencies and improvements within mid-office operations Support team deliverables and contribute to broader Finance initiatives Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive EXPERIENCE & QUALIFICATIONS Strong problem-solving and time management skills Proven success in previous roles Excellent organisational skills and attention to detail Strong analytical and communication skills Ability to influence, challenge, and improve business processes Proactive, self motivated, and adaptable to change Minimum 2 years mid office experience Knowledge and experience of Protas Comprehensive knowledge and experience of GDS Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at Applications close: 26 Jul 2026 GMT Daylight Time