Brewers Decorator Centre
Eastbourne, Sussex
We have an excellent opportunity for an experienced Senior IT Infrastructure Engineer to join our IT team at our Head Office, Albany House in Eastbourne. You will play a key part in maintaining, securing and developing the technology infrastructure that keeps Brewers running smoothly and our colleagues connected. As a key member of the team, you will combine hand on technical expertise with process leadership. You will help maintain and improve our core infrastructure while setting standards, guiding good practice and coaching the IT Operations Engineers who support services across Brewers. This is a hands on technical role that brings together infrastructure expertise, service improvement and operational resilience. Working closely with colleagues across the business, suppliers and technology partners, you will help ensure our systems remain secure, reliable and fit for the future. This role is suited to an experienced infrastructure professional who enjoys solving complex technical challenges, improving ways of working and supporting others to develop. If you are looking to combine technical leadership, process improvement and hand on engineering, we would love to hear from you. The role may involve occasional travel so overnight stays may be required. Responsibilities Lead the maintenance and continuous improvement of our core IT infrastructure and operational services Act as the senior escalation point for complex technical issues, major incidents and service disruptions Provide technical guidance, day to day coaching and mentoring to IT Operations Engineers Drive infrastructure improvements that enhance security, resilience, performance and operational efficiency Lead or support high risk technical changes, ensuring robust planning, testing, implementation and post change review Support disaster recovery, business continuity and operational governance activities Work closely with suppliers and technology partners to maintain service quality and deliver successful outcomes Contribute to infrastructure projects from design and implementation through to support transition and ongoing optimisation Create and maintain clear technical documentation, standards, processes and knowledge resources Qualifications Significant infrastructure engineering experience across Microsoft 365, Windows Server, networking, endpoint management and identity and access technologies Strong knowledge of Microsoft technologies including Entra ID, Active Directory, Intune, Exchange Online, Teams, SharePoint, OneDrive and Defender for Endpoint Proven experience managing technical escalations and restoring critical services in a live operational environment Experience providing technical guidance, coaching and support within an infrastructure or technical support team Strong understanding of infrastructure security, disaster recovery, business continuity and operational best practice Experience planning and delivering infrastructure changes, process improvements and service improvement activity Excellent communication, troubleshooting and problem solving skills Experience using PowerShell or similar automation tools A full UK driving licence and willingness to travel to our sites when required Benefits Generous holiday allowance, increasing with service Life assurance 5% of your salary employer contribution to the pension plan (subject to employee contributions) Stream - a money management app that gives access to a percentage of your pay as you earn it Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments Brewers Colleague discounts giving you huge savings on home improvements Discounts & rewards with selected partners, major high street brands, supermarkets etc Additional financial assistance such as Season Ticket Loans and Helping Hand Loan Scheme for times of crisis Comprehensive induction programme and ongoing development Eligibility, after a qualifying period, for additional benefits such as profit related pay, enhanced maternity, paternity, adoption pay and the chance to use our holiday homes We want every candidate to feel supported and able to succeed. If you are neurodivergent or have a disability and need reasonable adjustments during the application or interview process, let us know and we will do everything we can to make it work for you.
We have an excellent opportunity for an experienced Senior IT Infrastructure Engineer to join our IT team at our Head Office, Albany House in Eastbourne. You will play a key part in maintaining, securing and developing the technology infrastructure that keeps Brewers running smoothly and our colleagues connected. As a key member of the team, you will combine hand on technical expertise with process leadership. You will help maintain and improve our core infrastructure while setting standards, guiding good practice and coaching the IT Operations Engineers who support services across Brewers. This is a hands on technical role that brings together infrastructure expertise, service improvement and operational resilience. Working closely with colleagues across the business, suppliers and technology partners, you will help ensure our systems remain secure, reliable and fit for the future. This role is suited to an experienced infrastructure professional who enjoys solving complex technical challenges, improving ways of working and supporting others to develop. If you are looking to combine technical leadership, process improvement and hand on engineering, we would love to hear from you. The role may involve occasional travel so overnight stays may be required. Responsibilities Lead the maintenance and continuous improvement of our core IT infrastructure and operational services Act as the senior escalation point for complex technical issues, major incidents and service disruptions Provide technical guidance, day to day coaching and mentoring to IT Operations Engineers Drive infrastructure improvements that enhance security, resilience, performance and operational efficiency Lead or support high risk technical changes, ensuring robust planning, testing, implementation and post change review Support disaster recovery, business continuity and operational governance activities Work closely with suppliers and technology partners to maintain service quality and deliver successful outcomes Contribute to infrastructure projects from design and implementation through to support transition and ongoing optimisation Create and maintain clear technical documentation, standards, processes and knowledge resources Qualifications Significant infrastructure engineering experience across Microsoft 365, Windows Server, networking, endpoint management and identity and access technologies Strong knowledge of Microsoft technologies including Entra ID, Active Directory, Intune, Exchange Online, Teams, SharePoint, OneDrive and Defender for Endpoint Proven experience managing technical escalations and restoring critical services in a live operational environment Experience providing technical guidance, coaching and support within an infrastructure or technical support team Strong understanding of infrastructure security, disaster recovery, business continuity and operational best practice Experience planning and delivering infrastructure changes, process improvements and service improvement activity Excellent communication, troubleshooting and problem solving skills Experience using PowerShell or similar automation tools A full UK driving licence and willingness to travel to our sites when required Benefits Generous holiday allowance, increasing with service Life assurance 5% of your salary employer contribution to the pension plan (subject to employee contributions) Stream - a money management app that gives access to a percentage of your pay as you earn it Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments Brewers Colleague discounts giving you huge savings on home improvements Discounts & rewards with selected partners, major high street brands, supermarkets etc Additional financial assistance such as Season Ticket Loans and Helping Hand Loan Scheme for times of crisis Comprehensive induction programme and ongoing development Eligibility, after a qualifying period, for additional benefits such as profit related pay, enhanced maternity, paternity, adoption pay and the chance to use our holiday homes We want every candidate to feel supported and able to succeed. If you are neurodivergent or have a disability and need reasonable adjustments during the application or interview process, let us know and we will do everything we can to make it work for you.