SERVICE MANAGER Financial Services Client | London (Hybrid, 3 days in office) | Permanent THE ROLE Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems. KEY RESPONSIBILITIES Act as senior escalation point for incidents and major incident management Lead root cause analysis, trend analysis, and process improvements Design service measures, SLAs, and monthly reporting Manage third-party vendors and service providers Oversee change, release, and capacity management On-call support including out-of-hours critical periods WHO YOU ARE Essential: ITIL qualified with 5+ years managing support functions in Financial Services Strong incident, problem, change, and release management experience Experience supporting critical, high-volume trading systems Proven ability defining SLAs and service procedures Service Management qualifications Key Attributes: Excellent communicator (executive and technical audiences) Strong critical thinker with accountability Solution-focused and collaborative Results-oriented, able to multi-task Drives operational excellence and continuous improvement
22/10/2026
Full time
SERVICE MANAGER Financial Services Client | London (Hybrid, 3 days in office) | Permanent THE ROLE Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems. KEY RESPONSIBILITIES Act as senior escalation point for incidents and major incident management Lead root cause analysis, trend analysis, and process improvements Design service measures, SLAs, and monthly reporting Manage third-party vendors and service providers Oversee change, release, and capacity management On-call support including out-of-hours critical periods WHO YOU ARE Essential: ITIL qualified with 5+ years managing support functions in Financial Services Strong incident, problem, change, and release management experience Experience supporting critical, high-volume trading systems Proven ability defining SLAs and service procedures Service Management qualifications Key Attributes: Excellent communicator (executive and technical audiences) Strong critical thinker with accountability Solution-focused and collaborative Results-oriented, able to multi-task Drives operational excellence and continuous improvement
Graduate ITSM Analyst | London (Hybrid) We're looking for a Graduate ITSM Analyst to support and enhance our IT Service Management tooling landscape. The Role: You'll provide hands-on support for ServiceNow, PagerDuty and reporting solutions, maintaining platform administration, workflows, dashboards, and system integrations. You'll work with Service Management, Operations, Infrastructure, Security and Development teams to drive continuous improvement. What You'll Do: Administer and configure ServiceNow (Incident, Change, Problem, Request, CMDB modules) Support PagerDuty services, schedules, and escalation policies Build operational dashboards and KPI reporting (Power BI, ServiceNow, Excel) Assist with workflow automation and system integrations Perform data analysis and identify service improvement opportunities Who You Are: Degree in IT/Computer Science/Data Analytics or equivalent experience 1 year experience minimum working within ITSM tooling and ServiceNow Strong analytical and problem-solving skills ITIL Foundation certification desirable Experience with enterprise applications and reporting tools Collaborative team player with excellent communication skills What We Offer: A strong progression Pathway into ITSM Platform Engineer or Service Management Analyst roles, with exposure to enterprise platforms including ServiceNow, PagerDuty and Power BI.
20/10/2026
Full time
Graduate ITSM Analyst | London (Hybrid) We're looking for a Graduate ITSM Analyst to support and enhance our IT Service Management tooling landscape. The Role: You'll provide hands-on support for ServiceNow, PagerDuty and reporting solutions, maintaining platform administration, workflows, dashboards, and system integrations. You'll work with Service Management, Operations, Infrastructure, Security and Development teams to drive continuous improvement. What You'll Do: Administer and configure ServiceNow (Incident, Change, Problem, Request, CMDB modules) Support PagerDuty services, schedules, and escalation policies Build operational dashboards and KPI reporting (Power BI, ServiceNow, Excel) Assist with workflow automation and system integrations Perform data analysis and identify service improvement opportunities Who You Are: Degree in IT/Computer Science/Data Analytics or equivalent experience 1 year experience minimum working within ITSM tooling and ServiceNow Strong analytical and problem-solving skills ITIL Foundation certification desirable Experience with enterprise applications and reporting tools Collaborative team player with excellent communication skills What We Offer: A strong progression Pathway into ITSM Platform Engineer or Service Management Analyst roles, with exposure to enterprise platforms including ServiceNow, PagerDuty and Power BI.