Adria Solutions Ltd

Senior Azure Engineer Travel Requirement: Regular travel to the Channel Islands will be required, typically one to two days per week during the first six months (and potentially beyond), as part of supporting a key customer engagement. Applicants should be willing and able to travel regularly. Shape the Future of Cloud Transformation Are you an experienced Azure professional who enjoys solving complex technical challenges while building trusted relationships with customers? We're looking for a Senior Azure Engineer to join our growing Technical Services team. This is an exciting opportunity for someone who combines deep Microsoft Azure expertise with a consultative mindset, helping customers design, deliver and optimise secure, scalable cloud solutions that make a real business impact. You'll work with a wide variety of customers, leading cloud transformation projects from discovery through to delivery, while collaborating with talented engineers, security specialists and pre-sales teams. If you enjoy working with cutting-edge Microsoft technologies, influencing technical strategy and delivering outstanding customer outcomes, we'd love to hear from you. What You'll Be Doing As a Senior Azure Engineer, you'll be responsible for: Designing and delivering enterprise-scale Microsoft Azure and hybrid cloud solutions. Leading customer workshops, technical discovery sessions and architecture discussions. Creating secure, resilient and cost-effective cloud platforms aligned to customer needs. Implementing Infrastructure as Code using Terraform or Azure Bicep. Driving automation, governance and DevOps best practices. Leading cloud migration and modernisation projects. Optimising Azure environments for performance, security and cost efficiency. Implementing Azure security best practices including Azure Policy, Azure Key Vault, Defender for Cloud and RBAC. Supporting pre-sales activities including technical scoping, effort estimation and proposal development. Collaborating closely with engineering, security and service teams to deliver exceptional customer outcomes. Mentoring junior engineers and promoting Azure and DevOps best practices across the team. Regular travel to customer sites will form part of this role, including frequent travel to the Channel Islands during the initial phase of a key customer engagement. What We're Looking For You'll be an experienced Azure Consultant or Cloud Engineer who enjoys both the technical and customer-facing aspects of the role. You'll have experience in: Designing, implementing and supporting enterprise Microsoft Azure environments. Building secure hybrid cloud solutions. Azure Virtual Machines, App Services, Azure Kubernetes Service (AKS), Virtual Networks, ExpressRoute and Load Balancers. Microsoft Entra ID, Conditional Access and Identity Governance. Infrastructure as Code using Terraform, Azure Bicep or ARM Templates. Azure DevOps and/or GitHub Actions. PowerShell, Bash or Python scripting. Windows Server administration including Active Directory, DNS, DHCP and Group Policy. Azure Monitor, Log Analytics and monitoring solutions. Cloud migration, optimisation and governance. You'll also be someone who can confidently engage with customers, challenge requirements where appropriate and build trusted relationships with both technical and non-technical stakeholders. About You We're looking for someone who is: Passionate about cloud technologies and continuous learning. Customer-focused with excellent communication skills. Comfortable presenting technical solutions to stakeholders at all levels. A proactive problem solver who enjoys tackling complex challenges. Collaborative and enjoys working alongside engineers, architects and security specialists. Happy mentoring and supporting junior colleagues. Organised, adaptable and able to manage multiple customer engagements. Desirable Skills It would be advantageous if you also have experience with: Docker and Kubernetes. Azure File Sync and hybrid storage. IIS administration. Enterprise Linux (Ubuntu or RHEL). Configuration management tools such as Ansible. Advanced PowerShell automation. Azure cost management and governance. Preferred Certifications Whilst certifications are not essential, the following would be highly desirable: Microsoft Certified: Azure Solutions Architect Expert (AZ-305) Microsoft Certified: Azure DevOps Engineer Expert (AZ-400) Windows Server certifications (or equivalent practical experience) Why Join Us? This is an opportunity to join a collaborative, forward-thinking technical team where you'll have the autonomy to influence cloud strategy, work with the latest Microsoft technologies and help customers transform their environments. We invest in our people through continuous learning and professional development, offering exposure to varied and exciting customer projects across cloud, hybrid infrastructure and modern DevOps practices. If you're looking for a role where you can combine deep technical expertise with customer consultancy, while making a real impact on cloud transformation projects, we'd love to hear from you. Ready to take the next step in your Azure career? Apply today and help us build the next generation of cloud solutions. Senior Azure Engineer

IT Support Engineer - Manchester Our client is looking for an experienced IT Support Engineer to join an established IT team supporting around 500 employees across a national branch network. This is a hands-on role where you'll become the main escalation point for 1st Line, while also working alongside an existing 2nd Line Technician on infrastructure support, technical issues and improvement projects. We're looking for someone who combines strong technical ability with excellent customer service and takes ownership of problems through to resolution. The Role You'll be responsible for: Acting as the primary technical escalation point for 1st Line. Diagnosing and resolving complex 2nd Line infrastructure and user issues. Supporting Microsoft 365, Exchange Online, Entra ID and Windows environments. Administering Intune, Autopilot and NinjaOne. Supporting VMware VDI across a branch environment of approximately 240 users. Supporting networks, firewalls and switches. Working with Palo Alto and Juniper technologies. Supporting Veeam backup and wider infrastructure technologies. Investigating root causes and preventing recurring issues. Contributing to infrastructure projects and the wider IT transformation programme. Working within formal change-control and security processes. Maintaining accurate technical documentation. Technical Environment Microsoft 365 Exchange Online Entra ID Intune Autopilot NinjaOne VMware VDI Palo Alto Juniper Veeam Keeper You don't need to be an expert in every technology, but you'll need genuine hands-on 2nd Line experience and the ability to troubleshoot across a broad infrastructure environment. About You We're looking for someone with experience across areas such as: Microsoft 365 and Exchange Online Entra ID / Active Directory Intune and device management Windows support VMware / VDI Networking and troubleshooting Firewalls and switches Backup technologies Infrastructure troubleshooting and problem management Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be advantageous. Desirable ITIL knowledge or certification. ISO 27001 experience. Experience within a regulated environment. Understanding of incident, problem and change management. Experience working on infrastructure transformation projects. The Recruitment Process The process includes a practical technical assessment, giving you the opportunity to demonstrate how you approach real-world technical problems. We're interested in how you actually work, not simply how well you interview. Click Apply Now to find out more. IT Support Engineer - Manchester

Cyber Security & Infrastructure Engineer On-site Permanent Competitive Salary + Benefits Our client is a well-established organisation with a strong focus on technology, operational resilience and customer service. As part of a growing IT function, they are looking for an experienced Cyber Security & Infrastructure Engineer to join their team and play a key role in protecting their systems, networks and data. This is a hands-on position offering the opportunity to work across cyber security, infrastructure, cloud, threat detection and incident response within a small, technically capable IT team. The Role As Cyber Security & Infrastructure Engineer, you will be responsible for maintaining and improving the organisation's security posture, identifying and responding to threats, and ensuring infrastructure and applications meet appropriate security standards. You will work across both on-premises and cloud environments, collaborating with internal teams and third-party suppliers to improve security, resilience and operational performance. Key Responsibilities Monitor security alerts, investigate potential incidents and lead incident response activities Conduct forensic investigations and contribute to threat detection and intelligence activities Develop and refine security monitoring, detection rules and use cases Carry out vulnerability scanning and support remediation and patch management Contribute to penetration testing and application security testing Secure and maintain Microsoft Azure cloud environments Implement and maintain Identity and Access Management (IAM) solutions Support the security of Microsoft 365, Exchange Online and Intune environments Ensure infrastructure and applications align with appropriate security standards and best practice Work with frameworks and standards including Cyber Essentials, ISO 27001, SOC 2, GDPR and NCSC guidance Apply security principles across network infrastructure, applications and systems Monitor and improve system resilience, performance and operational integrity Support log management, archiving and retention processes Develop and maintain security documentation, procedures and operating standards Provide technical guidance and security awareness support to colleagues Work closely with third-party suppliers to maintain and improve security standards Participate in an IT technical on-call rota Take a lead role during major or high-pressure incidents, providing both technical direction and clear stakeholder communication About You We're looking for a technically strong Cyber Security & Infrastructure Engineer who enjoys solving complex problems and working across a broad technology environment. You'll ideally have: A qualification in Cyber Security, Information Technology, Computer Science or a related discipline Commercial experience working in a cyber security or infrastructure security role Strong knowledge of Microsoft-based environments, including Microsoft 365, Exchange Online and Intune Practical experience with Microsoft Azure and Azure virtual infrastructure Strong understanding of network security, including TCP/IP, DNS, VPNs and network segmentation Experience securing both on-premises and cloud environments Knowledge of Windows and Linux/Unix security Understanding of IAM, encryption, PKI and TLS Knowledge of web security principles, including OWASP Top 10, WAF and API security Experience with vulnerability management, patching and security remediation Knowledge of the MITRE ATT&CK Framework and common attack techniques Experience applying security standards such as NCSC guidance, CIS benchmarks or Microsoft Security Baselines Understanding of data classification, secure storage and access controls Experience working within an ITIL-aligned environment Strong networking and troubleshooting skills Experience with scripting, automation or infrastructure-as-code would be advantageous Knowledge or experience of Microsoft SQL Server would be beneficial What We're Looking For You'll be a proactive and analytical security professional who can work independently while also contributing to a wider IT team. You'll need excellent communication skills and the ability to explain technical security issues to both technical and non-technical stakeholders. Most importantly, you'll have a genuine interest in cybersecurity, keep up to date with emerging threats and technologies, and enjoy finding practical solutions to improve security and resilience. What's on Offer? Opportunity to join an established organisation with a strong technology focus Hands-on role covering a broad range of cyber security and infrastructure technologies Exposure to Azure, Microsoft 365, cloud security and hybrid infrastructure Professional development and ongoing learning opportunities Collaborative and supportive IT team Opportunity to influence and improve the organisation's cyber security posture Permanent, on-site position Competitive salary and benefits package Cyber Security & Infrastructure Engineer North East England On-site Permanent If you're an experienced Cyber Security & Infrastructure Engineer looking for a role where you can have genuine responsibility and make a tangible impact on an organisation's security, we'd like to hear from you. Please click Apply Now to be considered. Cyber Security & Infrastructure Engineer

Head of Digital Services Manchester Our client, a UK-based group, is seeking an experienced Head of Digital Services to lead end-to-end IT operations, technology strategy, and digital transformation across the organisation and its subsidiaries. This is a strategic and operational leadership role, responsible for delivering secure, reliable IT services while driving technology modernisation across infrastructure, business applications, cybersecurity, and ways of working. Key Responsibilities Own the group-wide IT and digital services strategy, governance, and technology roadmap Lead IT service delivery across service desk, field support, infrastructure, and business systems Drive the implementation, optimisation, and ongoing development of Microsoft Dynamics 365 Own and enhance the organisation s management system Strengthen cybersecurity, data protection, compliance, and risk management Identify and embed AI technologies, including AI agents, safely and pragmatically to improve business outcomes Manage IT budgets, suppliers, contracts, and technology investments to deliver value for money Lead, develop, and inspire a multi-disciplinary IT team Ensure technology services continue to evolve in line with business objectives and organisational growth What We re Looking For Senior leadership experience with responsibility for IT and digital services across multi-site organisations Strong service delivery expertise and ITIL-aligned operational management Proven cybersecurity leadership within regulated or sensitive environments Successful delivery of major IT systems, platforms, and transformation programmes Experience managing budgets, third-party suppliers, contracts, and technical teams Strong knowledge of Microsoft 365, Azure, cloud technologies, and modern workplace security Experience with Microsoft Dynamics 365 or similar enterprise business systems Experience within healthcare or another regulated environment is desirable A strategic, commercially minded approach combined with the ability to remain hands-on when required This is an excellent opportunity for an experienced IT Director, Head of IT, Head of Digital, or Head of Digital Services to shape and lead technology services at group level, balancing operational excellence with forward-thinking digital transformation. Competitive salary and hybrid working offered. Interested? Please click Apply Now Head of Digital Services Manchester

Senior Infrastructure Engineer X 2 Oxford Office-Based Competitive Salary + Excellent Benefits My client is looking for an enthusiastic and proactive Senior Infrastructure Engineer to join their growing IT team. This is an excellent opportunity for someone who enjoys a varied role, combining hands-on IT support with infrastructure administration in a fast-paced, technology-driven environment. Working as part of a collaborative IT function, you'll play a key role in ensuring the business's IT systems, networks and end-user services remain secure, reliable and highly available. The Role This is a broad technical position where you'll provide first and second-line support whilst taking ownership of core IT infrastructure and day-to-day operational activities. You'll be the go-to person for resolving technical issues, supporting colleagues across the business and helping improve the efficiency, reliability and security of the IT environment. You'll also have the opportunity to contribute to infrastructure improvements, documentation and automation as the organisation continues to grow. Key Responsibilities Provide first and second-line IT support to users across the business. Manage, prioritise and resolve IT support tickets, escalating where appropriate. Configure and deploy laptops, desktops and mobile devices for new starters. Manage onboarding and offboarding processes, including user accounts and permissions. Maintain and support core IT infrastructure, including servers, networking equipment and office technology. Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace. Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs. Maintain IT asset registers, hardware inventory and documentation. Support backups, security updates and system maintenance. Help improve IT processes, documentation and day-to-day operational efficiency. About You You'll be a hands-on IT professional with strong troubleshooting skills and a customer-focused approach. You'll enjoy working closely with users while also developing your infrastructure knowledge and contributing to technical improvement projects. Skills & Experience Previous experience in an IT Support or IT Infrastructure Support role. Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs. Experience supporting Windows desktop environments and business IT infrastructure. Strong problem-solving skills with excellent communication and customer service. Ability to prioritise workloads and manage multiple support requests. Experience using IT helpdesk or ticketing systems. Desirable Skills Google Workspace administration. VMware. Veeam Backup & Replication. PowerShell scripting. Linux administration (Ubuntu, Rocky Linux or similar). Dell PowerEdge server hardware. IT asset management and documentation. Security best practices and backup management. What's on Offer This is an exciting opportunity to join an innovative organisation where technology plays a critical role in business success. You'll gain exposure to modern infrastructure technologies, work alongside experienced technical professionals and have the opportunity to develop your skills in a supportive and collaborative environment. If you're an IT Infrastructure Support Engineer looking for a varied role where you can make a real impact while continuing to develop your technical expertise, we'd love to hear from you. Senior Infrastructure Engineer X 2 - Oxford

2nd Line IT Support Engineer Manchester Office-based Are you a technically strong 2nd Line IT Support Engineer looking for a role where you'll have genuine ownership of technical issues and play an active part in infrastructure change? We're looking for an experienced 2nd Line IT Support Engineer to join an established IT team supporting approximately 500 employees across a national branch network. This is a hands-on technical role and you'll become the primary escalation point for the 1st Line team, while working alongside an existing 2nd Line Technician on infrastructure support and change projects. We're looking for someone who can combine strong engineering ability with excellent customer service - someone who can investigate root causes, understand the wider impact of an issue and implement solutions properly. The Role As a 2nd Line IT Support Engineer, you'll be responsible for: Acting as the primary technical escalation point for 1st Line IT Support. Diagnosing and resolving complex 2nd Line infrastructure and end-user issues. Supporting and administering Microsoft 365 and Exchange Online. Providing VMware VDI support across a branch estate supporting approximately 240 users. Supporting and managing network infrastructure, including firewalls and switches. Working with Palo Alto perimeter security and Juniper networking technologies. Supporting the wider Microsoft-first infrastructure environment. Working with technologies including Intune, Autopilot, Entra ID and NinjaOne. Supporting backup and infrastructure technologies, including Veeam. Investigating recurring issues and identifying root causes rather than relying on temporary fixes. Working alongside the existing 2nd Line Technician to provide effective technical support. Participating in infrastructure projects and technology improvements. Working within formal change-control processes. Maintaining accurate technical documentation. Supporting the ongoing IT transformation programme. Ensuring solutions are implemented securely and in line with organisational policies. The Technical Environment You'll be working across a modern Microsoft-first infrastructure, including: Microsoft 365 Exchange Online Entra ID Intune Autopilot NinjaOne VMware VDI Palo Alto Juniper Veeam Keeper The branch VDI environment currently supports approximately 240 users, while the wider organisation has around 500 employees. This is therefore an excellent opportunity for someone who wants exposure to a broad infrastructure environment rather than a narrow desktop-support position. About You We're looking for a technically capable 2nd Line Engineer who enjoys getting to the bottom of difficult problems. You should have demonstrable hands-on experience in areas such as: Microsoft 365 administration. Exchange Online. Entra ID / Active Directory. Intune and device management. Windows infrastructure and desktop support. VMware / VDI environments. Networking and troubleshooting. Firewall and switch administration. Backup technologies. Infrastructure troubleshooting and problem management. Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be highly advantageous. You don't need to be an expert in every technology listed, but you must be able to demonstrate genuine hands-on technical depth in the relevant areas. Customer Service Matters Technical ability is only half of the role. We're looking for someone who understands that IT support is ultimately a service function. You should be: Calm and composed under pressure. Approachable and professional. Comfortable supporting non-technical users. Able to explain complex technical issues clearly. Patient and solutions-focused. Someone who takes ownership rather than simply passing problems on. Committed to resolving issues properly and preventing them from recurring. Think Apple Genius Bar standards of customer care, combined with the technical ability of an infrastructure engineer. Desirable ITIL knowledge or certification. Familiarity with ISO 27001. Previous experience working within a regulated environment. Strong understanding of incident, problem and change management. Experience working within formal change-control processes. Experience contributing to infrastructure transformation projects. The Environment The organisation operates within a regulated environment, so security, documentation and change discipline are important parts of the role. You'll be based in Manchester, working alongside an established IT team and an existing 2nd Line Technician. The Recruitment Process We take technical competence seriously. The recruitment process includes a practical technical assessment, giving candidates the opportunity to demonstrate how they actually approach technical problems. We aren't looking for people who simply interview well. We want to see how you work. Candidates will be assessed on both technical capability and their approach to service and problem resolution. What We're Looking For Non-negotiables include: Excellent written and verbal communication. Proven 2nd Line technical competence. Strong customer service skills, supported by concrete examples or references. A stable and explainable employment history. Experience working within structured processes. A strong information-security mindset. The ability to work within controlled change processes. A genuine approach to diagnosing and resolving technical problems. If you're a strong 2nd Line IT Support Engineer who wants to work across Microsoft 365, infrastructure, networking and VDI while playing a key role in an organisation's IT transformation, we'd like to hear from you. Interested? Please Click Apply Now! 2nd Line IT Support Analyst - Manchester

1st Line IT Support Analyst Manchester Office-based Are you an IT Support professional who enjoys solving problems rather than simply logging tickets? We re looking for a 1st Line IT Support Analyst to join an established IT team in Manchester and become the front door of IT support for approximately 500 employees across a national branch network. This is not a call-logging role . We re looking for someone with genuine technical ability who can diagnose issues, resolve them properly and provide a high standard of customer service. You ll support head office colleagues through walk-up support as well as providing remote assistance to users across a national branch network, many of whom are non-technical. The Role As a 1st Line IT Support Analyst, you ll be responsible for: Acting as the first point of contact for IT support across the organisation. Managing and triaging tickets through NinjaOne . Diagnosing and resolving hardware, software, account and connectivity issues. Providing hands-on and remote support to users. Supporting head office staff through walk-up IT support. Providing remote support to users across a national branch network. Administering user accounts and devices through Microsoft Entra ID, Intune and Active Directory . Supporting Microsoft 365 users and resolving common M365 issues. Carrying out first-time fixes wherever possible and ensuring solutions are properly implemented. Escalating complex incidents to the 2nd Line team where appropriate. Maintaining accurate documentation and following structured IT service management processes. Working within agreed change, security and compliance procedures. Contributing to the ongoing IT transformation programme. The expectation is simple: don't just restart it and hope. Understand the problem, find the cause and fix it properly. About You We're looking for someone who combines technical ability with excellent customer service . You'll ideally have experience in an IT support environment where you have been responsible for diagnosing and resolving issues rather than simply passing tickets to someone else. You should have hands-on experience with some or all of: Microsoft 365 Microsoft Entra ID Microsoft Intune Active Directory Windows desktop support Hardware and software troubleshooting Remote support Ticketing / RMM platforms, ideally NinjaOne Basic networking and connectivity troubleshooting Experience with Autopilot, Keeper or similar technologies would be advantageous. The Customer Service Side Matters Too We're looking for someone who is: Calm and approachable, even under pressure. Patient when supporting non-technical users. Able to explain technical problems clearly without using unnecessary jargon. Naturally service-focused. Comfortable dealing with people at all levels. Someone who takes ownership of issues and sees them through to resolution. Think Apple Genius Bar standards of customer care, backed by genuine technical troubleshooting ability. Desirable ITIL knowledge or certification. Familiarity with ISO 27001 . Experience working within a regulated or highly structured environment. An understanding of incident, problem and change management. Experience supporting users across multiple locations. The Environment The technology environment is modern and predominantly Microsoft-based, including: Microsoft 365 Exchange Online Entra ID Intune Autopilot Active Directory NinjaOne Keeper You'll be based at Manchester , working alongside an established IT team. The Recruitment Process Technical competence is important to us, so the recruitment process includes a practical assessment . We don't expect candidates to simply talk about what they can do we want to see how you approach real technical problems. You'll therefore need to demonstrate both your technical ability and your approach to customer service. What We're Looking For Non-negotiables include: Excellent written and verbal communication. Proven technical competence appropriate to a 1st Line environment. Strong customer service skills, supported by concrete examples or references. A stable and explainable employment history. The ability to work within structured processes. A professional approach to security, access and change management. If you're a technically capable 1st Line IT Support professional who takes pride in delivering a genuinely excellent service, we'd like to hear from you. Interested? Please Click Apply Now! 1st Line IT Support Analyst

Junior SQL Data Analyst Are you looking to develop your career in data analysis? We're seeking a motivated Junior SQL Data Analyst to join our growing Management Information team. This is an excellent opportunity for someone with SQL and Microsoft BI experience who enjoys working with data, creating insightful reports and helping support business decision-making. You'll work within a friendly, supportive team where you'll continue to develop your technical skills and gain valuable commercial experience. The Role As a Junior SQL Data Analyst, you'll extract, analyse and present data from SQL databases, producing management information and business insights using Microsoft BI tools. Your responsibilities will include: Extracting and manipulating data using SQL. Producing reports, dashboards and data visualisations. Creating daily, weekly and monthly management information reports. Analysing large datasets to identify trends and support business decisions. Supporting forecasting and data mining activities. Producing ad hoc reports and performance analysis. Working collaboratively with colleagues across the business to deliver meaningful insights. About You We're looking for someone with a keen eye for detail and a genuine interest in data and reporting. You'll ideally have: Good SQL skills. Experience with Microsoft Excel. Knowledge of Microsoft BI tools such as SSIS, SSRS or SSAS would be advantageous. Experience working with large datasets. Strong analytical and problem-solving skills. Excellent attention to detail. Good communication skills and the ability to work well as part of a team. Strong organisational skills and the ability to manage multiple tasks. What's on Offer Friendly, supportive office-based working environment Employee discounts at over 850 leading retailers Bupa Employee Assistance Programme Long service awards Additional annual leave linked to service Excellent opportunities for training, development and career progression If you're looking to build your career in data analysis and want to join a supportive team where you can continue to develop your skills, we'd love to hear from you. Junior SQL Data Analyst

IT Support Engineer - Preston We are looking for an experienced and proactive IT Support Engineer to join our IT team. This is a hands-on role supporting users, infrastructure, cybersecurity, and day-to-day IT operations across a diverse technology environment. Key Responsibilities Provide end-user support via phone, email, portal, and ITSM ticketing systems. Manage Joiners, Movers, and Leavers processes. Support and administer Microsoft 365, Entra ID, Exchange Online, and Intune. Manage Active Directory, Group Policy, DNS, and DHCP. Troubleshoot networking issues including VPNs, VLANs, and Wi-Fi. Monitor and support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory, GPO, DNS, and DHCP. Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi). Endpoint security, antivirus management, and EDR concepts. Excellent troubleshooting and customer service skills. Experience working within a structured IT support environment. Technologies Windows Server 2016/2022/2025, VMware ESXi, Windows 11, Ubuntu LTS, Dell PowerEdge, HP ProLiant, NetApp, Palo Alto, SonicWall, Check Point, UniFi, Aruba, Veeam, Bitdefender, PRTG, SQL Server, MySQL, IIS, Apache, WSUS, and related technologies. Desirable ITIL Foundation. Microsoft certifications. VMware experience. Exposure to cybersecurity, SIEM, and MDR solutions. This is an excellent opportunity for a motivated IT professional looking to broaden their experience across infrastructure, cloud services, networking, and security in a dynamic environment. IT Support Engineer - Preston

1st/2nd Line IT Support - Manchester Location: Manchester We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company s helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester X 2