Fortescue Metals Group in Westgate is seeking a Technical Customer Support Specialist to combine IT expertise with customer service in our Computers department. This full-time role provides software and hardware support, installs software and hardware for customers, and supports growth of the Tech2Home business. The role includes troubleshooting, providing solutions for desktops, laptops, tablets, and peripherals, driving Tech2Home services, and handling returns and liaising with suppliers for
23/07/2026
Full time
Fortescue Metals Group in Westgate is seeking a Technical Customer Support Specialist to combine IT expertise with customer service in our Computers department. This full-time role provides software and hardware support, installs software and hardware for customers, and supports growth of the Tech2Home business. The role includes troubleshooting, providing solutions for desktops, laptops, tablets, and peripherals, driving Tech2Home services, and handling returns and liaising with suppliers for
Job no: 575930 Work type: Full Time Location: Westgate Categories: Sales About the Role Combine your IT expertise and customer service skills in this Technical Customer Support Specialist position in our Westgate store, Computers department! This full time role provides software and hardware support to customers and aims to grow the Tech2Home business. This role installs software and hardware for customers both in the Techbay and customer homes providing a positive experience for all customers. Training will be provided on our systems and machinery to ensure you are fully supported when you start with us. Key Tasks Troubleshoot, diagnose and provide solutions to customers on desktop, laptops, tablets, smart phones and other computer peripherals. Drive sales of Tech2Home services within the sales team, tech bay and with customers. Process all returns and faulty products correctly and despatch for repair, replacement or credit. Liaise with suppliers and repair agents to ensure that customers get their products repaired or replaced promptly. Undertake cashiering and sales duties as required. About You We are looking for a technical expert who is able to provide great customer service. Qualifications & Attributes Technical understanding of computers and computer products. Current, full NZ Drivers Licence. Able to work weekends and public holidays essential. Benefits Discounted gym membership, eye care, dental care and banking products. Exclusive staff discounts on our products. Access to Employee Assistant Programme Services (Raise). Long service recognition at each of your 5-year milestones.
23/07/2026
Full time
Job no: 575930 Work type: Full Time Location: Westgate Categories: Sales About the Role Combine your IT expertise and customer service skills in this Technical Customer Support Specialist position in our Westgate store, Computers department! This full time role provides software and hardware support to customers and aims to grow the Tech2Home business. This role installs software and hardware for customers both in the Techbay and customer homes providing a positive experience for all customers. Training will be provided on our systems and machinery to ensure you are fully supported when you start with us. Key Tasks Troubleshoot, diagnose and provide solutions to customers on desktop, laptops, tablets, smart phones and other computer peripherals. Drive sales of Tech2Home services within the sales team, tech bay and with customers. Process all returns and faulty products correctly and despatch for repair, replacement or credit. Liaise with suppliers and repair agents to ensure that customers get their products repaired or replaced promptly. Undertake cashiering and sales duties as required. About You We are looking for a technical expert who is able to provide great customer service. Qualifications & Attributes Technical understanding of computers and computer products. Current, full NZ Drivers Licence. Able to work weekends and public holidays essential. Benefits Discounted gym membership, eye care, dental care and banking products. Exclusive staff discounts on our products. Access to Employee Assistant Programme Services (Raise). Long service recognition at each of your 5-year milestones.