Brook Street

Patient Administration Officer - Immediate start Are you an experienced administrator who enjoys providing exceptional customer service and keeping everything running smoothly behind the scenes? If you're highly organised, thrive in a fast paced environment and take pride in delivering a first class experience, this could be the perfect opportunity for you. We're looking for a Patient Administration Officer to join a busy and welcoming team based in Windsor. This is an excellent opportunity to use your administration and customer service skills in a varied role where you'll play a vital part in ensuring every patient receives a seamless, professional experience from their initial enquiry through to the completion of their journey. No two days are the same, making this an ideal role for someone who enjoys variety, building relationships and working as part of a supportive team. The Role As a Patient Administration Officer, you'll be responsible for coordinating appointments, managing referrals and maintaining accurate patient records while providing an outstanding level of customer service throughout every interaction. You'll be the first point of contact for many patients, ensuring they feel informed, supported, and welcomed. Key Responsibilities Welcome patients and visitors, delivering a professional and friendly reception service. Act as the first point of contact via telephone, email and face to face, responding to enquiries efficiently and professionally. Contact newly referred patients promptly to arrange appointments and provide all necessary information. Manage patient referrals from receipt through to completion, ensuring all documentation is processed accurately and within agreed timescales. Book, amend and coordinate appointments across multiple diaries, ensuring schedules are managed efficiently. Maintain accurate electronic patient records, ensuring all information is updated promptly and handled confidentially. Liaise with clinicians and internal departments to ensure appointments and patient pathways run smoothly. Provide clear guidance to patients regarding appointments, services and next steps in their care. Resolve queries professionally, escalating where appropriate to ensure a positive patient experience. Coordinate additional support services where required to enhance the patient journey. Ensure all administrative tasks are completed in line with company procedures, GDPR and data protection requirements. Support the wider administration team and assist with the induction and training of new team members when required. About You We're looking for someone who enjoys helping people, has excellent organisational skills and can confidently manage a busy workload without compromising on quality. Previous experience within an administration, patient administration, medical reception or customer service environment. Excellent organisational skills with the ability to prioritise multiple tasks and meet deadlines. A confident and professional telephone manner with excellent communication skills. A friendly, approachable, and empathetic attitude when dealing with patients, visitors, and colleagues. Experience booking appointments, coordinating diaries, or managing schedules. Strong attention to detail and the ability to maintain accurate records. The ability to build positive working relationships across multiple teams. Confidence using Microsoft Office, including Outlook, Word and Excel. Experience using electronic scheduling systems or patient databases would be advantageous. A proactive and flexible approach with the ability to work independently and collaboratively. Strong problem-solving skills and the ability to remain calm and professional in a busy environment. Location: Windsor Contract: On going Temporary role (Possibility of extension) Hours: Monday to Friday 8:30am - 5:00pm Pay Rate: £13.35 per hour (Weekly Pay)

Brook Street in Windsor is seeking a Patient Administration Officer on an on-going temporary basis. You will coordinate appointments, manage referrals and maintain patient records while delivering excellent customer service. You will be first point of contact for patients, ensuring they are informed, supported and welcomed throughout their care journey. This role requires strong organisation, communication and teamwork in a busy healthcare setting.

Business Development Manager About the Role Established growing company based in Port Talbot are seeking a motivated and results-driven Business Development Manager to drive market growth, increase brand awareness, and develop new business opportunities within targeted industry sectors and regions. Reporting to the Sales Manager, you will be responsible for identifying and developing new customers, strengthening existing relationships, and delivering sustainable sales growth through a consultative and strategic approach. This role requires a proactive individual with strong commercial awareness, excellent relationship-building skills, and the ability to identify and convert opportunities into profitable business. Key Responsibilities Conduct market research to identify target customers, projects, and key decision-makers. Develop and implement market entry plans and regional sales strategies. Conduct site assessments to identify potential product opportunities and gather market intelligence. Build and maintain strong relationships with existing and prospective customers. Identify and engage key influencers and decision-makers within target organisations. Identify opportunities to increase customer engagement, sales value, and account growth. Achieve enquiry, quotation, and order targets. Forecast sales activity, market trends, and business opportunities. Support marketing initiatives to increase product awareness and generate demand. Skills and Competencies Commercial and Sales Skills Strong business development and account management capabilities Ability to generate market awareness and customer demand Proven sales closing skills Excellent negotiation and influencing abilities Strategic planning and market analysis skills Strong relationship-building and networking capabilities Commercial awareness and understanding of contract terms Professional Competencies Strong product and industry knowledge Excellent problem-solving skills Ability to identify and implement process improvementsStrong organisational and reporting skills Self-motivated with the ability to work independently Effective communication and presentation skills Experience Essential Minimum of 2 years' successful experience in an external sales or business development role Experience developing strategic customer plans and achieving sales targets Strong understanding of sales and marketing principles Experience negotiating pricing and commercial terms Proven ability to identify, develop, and convert sales opportunities Desirable Experience within the valve, engineering, industrial, manufacturing, or technical sales sectors Knowledge of distribution networks and route-to-market strategies Experience selling technical or engineered products and solutions What We're Looking For The ideal candidate will be a proactive and ambitious sales professional with a stable background who thrives on developing new business, building long-term customer relationships, and delivering measurable results. You will be commercially minded, customer-focused, and driven by achieving and exceeding targets while contributing to the continued growth of the business. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Brook Street is seeking an Office Administrator in Preston, UK for a temporary contract from Monday to Friday, 09:00-17:00, at a rate of £12 per hour. The role covers day-to-day admin tasks, records management, and travel coordination. The ideal candidate will have strong MS Office skills, excellent organisation, and clear communication. Immediate availability is preferred, and the agency acts as an employment business for this vacancy.

Overview Contract Type: Fixed Term - Monthly PAID Duration: 6 Months initially, potential to extend to permanent if the candidate proves themselves within this period Working Hours: 35 per week, 8:30 am to 4:30 pm Monday to Friday (with a 1-hour unpaid lunch break per day) Responsibilities Manage the administration of customer order schedules (Industry) Review customer order schedules to ensure customer stock levels are correct Maintain the customer master data (account & parts database) Enter and maintain sales orders Manage shipping arrangements with the transport team Monitoring and tracking of inventories according to targets Liaise with production & logistics departments to ensure that material is delivered on time and in full Provide reports / data to assist management / external sales teams Be involved in all areas of commercial administration Skills and experience Previous SAP experience in a sales role particularly desirable Experience in a Steel Service Centre / Manufacturing environment advantageous Sales administration experience Confident communicator Customer service focused Excellent IT skills, particularly in the MS Office365 applications Analytical and strategic thinking Assertive, stress resistance Qualifications Mathematics and English GCSEs Mandatory Degree (desirable) Salary Range: Upto £30,000 (DOE) Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Sales Administrator (SAP-Focused) Full-Time 35 Hours per Week Onsite Salford We are currently seeking an experienced Sales Administrator to join a fast-paced industrial environment on a fixed-term basis, with the potential for extension for the right candidate. This role is SAP-heavy and would suit someone with strong system experience who can hit the ground running. Working Hours Monday to Friday, 8:30am - 4:30pm (1 hour lunch) The Role You will play a key role in supporting the commercial function, ensuring customer orders are processed accurately and delivered on time. Responsibilities will include: Managing the administration of customer order schedules Reviewing customer schedules to ensure stock levels are accurate Maintaining customer master data (accounts and parts databases) Entering and maintaining sales orders within SAP Coordinating shipping arrangements with the transport team Monitoring and tracking inventory levels against targets Liaising with production and logistics teams to ensure on-time, in-full delivery Producing reports and data to support management and external sales teams Supporting all areas of commercial and sales administration Skills & Experience Previous SAP experience in a sales or commercial role (highly desirable) Sales administration experience Experience within a manufacturing or industrial environment (advantageous) Confident communicator with a customer-focused approach Strong organisational skills with attention to detail Excellent IT skills, particularly Microsoft Office 365 Analytical and strategic mindset Able to work under pressure with resilience and assertiveness Qualifications GCSEs in Mathematics and English - mandatory Degree or equivalent qualification (desirable) If you're an experienced sales administrator with strong SAP skills and are looking for your next challenge, we'd love to hear from you.

Helpdesk Advisor - UKSV (Government Vetting Services) Location: Glasgow (Central) - Hybrid (3 days in office, 2 days remote) Type: Temporary (until September 2026) with high extension potential Start Date: July 2026 Hours: Monday to Friday, standard hours Pay: £12.86 per hour, paid weekly, increasing to £14.24 after 12 weeks Our client, a reputable organisation delivering vital vetting services, is hiring for a Helpdesk Advisor to join their team in Glasgow. This role is perfect for someone who thrives in a fast-paced environment and enjoys delivering excellent customer service. What you'll be doing: Act as the first point of contact for UKSV customers across all channels, providing professional advice and assistance. Handle a high volume of enquiries via phone, email, and digital platforms, ensuring quality and accuracy. Resolve customer issues promptly and escalating complaints when necessary. Maintain accurate records and update information within IT systems efficiently. Build and maintain positive relationships with customers through a customer-focused approach. Support the delivery of service standards and KPIs, contributing to a positive customer experience. What you'll bring: Excellent verbal and written communication skills. Strong organisational skills with the ability to prioritise tasks effectively. A positive attitude towards customer service and personal development. Proficiency in Microsoft Office and Google Suite. Ability to multitask and adapt to changing workloads in a target-driven environment. This is an exciting opportunity to join a dedicated team supporting vital government services. If you're passionate about helping others and thrive in a dynamic setting, we'd love to hear from you! Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Support Team Leader / Service Manager North Tyneside - NE28/NE29 6 Bed Supported Living Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £30,000 - £32,000 per annum We are looking for a motivated and experienced Support Team Leader / Service Manager to oversee our 6 bed supported living service in North Tyneside. The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of support staff, ensuring high standards of care and support are delivered consistently. Supervise, mentor, and develop staff to promote a culture of continuous learning. Oversee recruitment, training, and workforce development. Ensure compliance with CQC regulations, internal policies, and sector best practice. Build positive relationships with individuals, families, and external professionals. Monitor, review, and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service. Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding, and best practice in supported living. Full UK driving licence and access to a vehicle. Benefits Career progression and professional development opportunities Comprehensive training and ongoing support Pension scheme Employee Assistance Programme (EAP) If you are passionate about making a real difference in the lives of individuals with learning disabilities and want to lead a committed, values-driven team, we would love to hear from you

Brook Street is seeking a Sales Administrator (SAP-Focused) to join their team in Salford. This full-time role involves ensuring accurate processing of customer orders, maintaining essential databases, and coordinating logistics. The ideal candidate will have strong SAP skills, sales administration experience, and the ability to thrive in a fast-paced environment. Key responsibilities include managing customer order schedules, entering sales orders in SAP, and liaising with production and logistics teams. If you're ready for your next challenge, apply today!

Overview Support Team Leader / Service Manager - Supported Living - Adults Learning Disabilities, Mental Health & Complex Needs 9 Bed Supported Living over two supports Leeds, United Kingdom (LS26 and LS15) Salary: £34,000 per annum Hours: 40 hours per week We are recruiting for an experienced Support Team Leader / Service Manager to oversee a 6 bed supported living service for adults with learning disabilities, mental health needs, and some physical disabilities. This is a fully staffed, well-established service, and we are seeking a true leader - not just a manager. The Role As Support Team Leader / Service Manager, you will play a pivotal role in the day-to-day leadership and development of the service. You will lead, support and inspire a team of support staff to deliver consistently high standards of person-centred care while ensuring full regulatory compliance. Key Responsibilities Lead, manage and motivate a team of support staff Provide effective supervision, guidance and support to ensure high-quality care delivery Oversee recruitment, induction, training and ongoing staff development Ensure compliance with CQC standards, policies and procedures Build positive, professional relationships with individuals we support, their families and external professionals Monitor and review care plans, risk assessments and support strategies Work collaboratively with internal teams and external stakeholders Manage budgets, resources and administrative responsibilities efficiently Essential Experience & Qualifications Proven leadership experience within a CQC-regulated setting Experience working with adults with learning disabilities and/or mental health needs A leadership-focused approach, with the ability to inspire and develop staff Level 5 Diploma in Health & Social Care (or working towards / willing to complete within an agreed timeframe) Strong knowledge of relevant legislation, safeguarding and best practice Full UK driving licence and access to own vehicle Benefits Ongoing training and professional development Clear progression opportunities within a growing organisation Pension scheme Employee Assistance Programme If you are a passionate, values-led leader who is committed to delivering outstanding outcomes for people with learning disabilities, we would love to hear from you.

Office Administrator - Preston, UK. Temporary contract, Monday-Friday 09:00-17:00. £12 per hour. Job Responsibilities Manage day-to-day administrative tasks to ensure smooth office operations Answer and telephone calls, emails, and correspondence efficiently Maintain and update company records, databases, and filing systems Coordinate meetings, appointments, and travel arrangements for staff Assist with preparing reports, presentations, and other documentation Support the onboarding process for new employees and contractors Order and manage office supplies, ensuring stock levels are maintained Handle incoming and outgoing post and courier services Provide general administrative support to various departments as required Required Skills & Qualifications Proven experience in an administrative or office support role Excellent organisational and time management skills Strong communication skills, both written and verbal Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to prioritise tasks and work efficiently under pressure Attention to detail and accuracy in all work If you are available immediately, Apply Now! Brook Street NMR is acting as an Employment Business in relation to this vacancy.

A supportive living service provider in North Tyneside is seeking a Support Team Leader / Service Manager to lead their 6-bed supported living service. The role involves overseeing a team, ensuring high-quality care, and compliance with CQC regulations. The ideal candidate will have experience in a supervisory role within a CQC-regulated service and possess strong leadership skills. This position offers opportunities for career progression and professional development, alongside a competitive salary of £30,000 - £32,000 per annum.

Brook Street, on behalf of a leading healthcare provider in Birmingham, is seeking a Service Delivery Manager to oversee stock management and service delivery across clinical support areas. Based in Birmingham (B31), you will ensure consumables are ordered, stocked, rotated, and delivered efficiently to support patient care. The role emphasizes supplier relationship management, cost benchmarking, KPI delivery, and process improvement in a busy healthcare setting.

Brook Street is seeking a Helpdesk Advisor to join their team in Glasgow. This temporary role, available until September 2026, will require 3 days in the office and 2 days remote. As a Helpdesk Advisor, you will be the first point of contact for UKSV customers, providing professional advice and assistance. Successful candidates will possess excellent communication skills, strong organisational abilities, and proficiency in Microsoft Office and Google Suite. This role promises a vibrant work environment with opportunities to support vital government services.

Service Delivery Manager Location: Birmingham (B31) Salary: £32,000 per annum Hours: 35 hours per week, Monday to Friday, 8:00am - 4:00pm (1-hour lunch break) Contract Type: Permanent Brook Street is recruiting on behalf of a leading healthcare provider in Birmingham for a Service Delivery Manager. This is an excellent opportunity for an experienced professional with a background in healthcare, medical supplies, or stock management to play a key role in ensuring the smooth delivery of services that support clinical teams and patient care. The successful candidate will be responsible for managing consumable orders, maintaining appropriate stock levels, overseeing stock rotation, managing supplier relationships, and identifying cost saving opportunities through benchmarking and negotiation. You will also ensure that key performance indicators (KPIs) are achieved and that operational processes run efficiently without delays. About You We are looking for someone who has: Excellent communication and interpersonal skills The ability to work effectively under pressure and meet tight deadlines Strong organisational skills and the ability to manage competing priorities Previous experience managing or supervising a team Advanced Excel skills, including data analysis and reporting Experience within a healthcare, medical, or supply chain environment (desirable) Key Responsibilities Ensure stock is received, distributed, and replenished promptly across all managed areas Monitor stock levels and stock rotation processes to maintain availability and minimise waste Train, support, and develop team members in the use of internal systems and processes Ensure compliance with reporting procedures and effectively manage any exceptions Act as the first point of contact for operational queries, liaising with stakeholders at all levels Support and lead supplier meetings and negotiations to secure best value and service levels Analyse operational data and provide accurate reports and insights to senior stakeholders Monitor performance against KPIs and implement improvements where required Contribute to the continuous improvement of supply chain and service delivery processes Why Apply? This is a fantastic opportunity to join a busy healthcare environment where your work will have a direct impact on supporting clinical teams and delivering high-quality patient care. You'll be part of a dedicated organisation that values efficiency, collaboration, and continuous improvement. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Brook Street Recruitment is seeking a Senior Business Analyst for the Northern Ireland Assembly, located at Stormont Buildings, East Belfast. The role focuses on digital transformation within the IS Office, translating complex requirements into roadmaps, user stories and system improvements. You will collaborate with stakeholders to shape ICT solutions, support Agile delivery and contribute to testing, training, and supplier engagement.