Guru Technology Limited

Role Overview We are looking for a skilled and technically capable Telecoms Engineer to install, maintain, troubleshoot and coordinate telecoms and connectivity services across multiple product sets. This is a hands-on, field-based role: day-to-day, you will be installing structured cabling and WiFi access points, setting up hosted phone systems, coordinating orders and diagnosing/resolving faults on customer sites. This role suits someone with a solid grounding in telecoms installation and network troubleshooting who enjoys hands-on technical work, is comfortable working independently on customer sites, and takes pride in getting the detail right. Key Responsibilities Install, terminate and test structured cabling (Cat5/Cat6/Cat6a) to a high standard, including first and second fix, patching and labelling. Install and maintain WiFi access points, ensuring correct placement, cabling, power (PoE) and connectivity checks. Carry out network troubleshooting, including basic router/switch configuration and connectivity checks, to diagnose and resolve faults on site. Proactively communicate with customers regarding appointment times, delays, or changes to scope. Ensure equipment, materials and site access are in place ahead of each visit, keeping job logs and internal systems accurate and up to date Install Hosted Phone Systems to customers' specifications and satisfaction Diagnose and troubleshoot telecoms and connectivity faults, escalating where necessary. Liaise with third-party engineers and subcontractors to ensure work is delivered to specification and on schedule. Maintain accurate records of installations, faults, and resolutions, including photos and completion sign-off where required. This includes site survey documents and risk assessments. Identify and flag risks or delays to delivery timescales and support resolution to keep projects on track. Follow health & safety procedures at all times when working on customer sites. Coordinate orders with the various relevant stakeholders Update CRM with relevant information and ensure accuracy Essential Skills & Experience Proven experience in telecoms installation, including fault-finding and troubleshooting. Experienced in structured cabling, inclusive but not limited to Cat5/Cat6/Cat6a. Installing and maintaining WiFi access points. Installing hosted phone systems. Network troubleshooting. Strong organisational skills, with the ability to plan and coordinate multiple jobs and priorities at once. High attention to detail, particularly around scheduling accuracy and job documentation. A willingness to learn new products, systems and technologies as the product set evolves. Comfortable working both independently in the field and as part of a delivery team. Good communication skills, confident liaising with customers, engineers and suppliers. Full UK driving licence (required for field visits). Desirable/Not essential Experience with Salesforce Previous experience in a delivery, coordination, or project support role within telecoms or IT. Personal Attributes Organised and methodical, with the ability to manage a varied workload. Reliable and adaptable A proactive problem-solver who takes ownership of issues through to resolution. A team player who communicates clearly with colleagues, customers and suppliers.