Queen Victoria Hospital NHS Foundation Trust
20/07/2026
Full time
Main area Quality Grade NHS AfC: Band 7 Contract Fixed term: 9 months (contract to finish on 31st of March 2027) Hours Full time Flexible working Compressed hours 37.5 hours per week Job ref 061-AfC Site Queen Victoria Hospital Town EAST GRINSTEAD Salary £49,387 - £56,515 per annum Salary period Yearly Closing 27/07/:59 Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest. In addition to receiving tertiary referrals from across the South East of England, we have a network of 'spoke' sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients' homes as is possible. With the recent addition of video led 'virtual' consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey. Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients' lives. We also offer attractive benefits such as tailored personal development to support career aspirations, including accredited clinical and management development programmes flexible working arrangements for a work-life balance that suits you and your needs a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes _ Sustainability At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation's carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace. We have an exciting opportunity for an experienced Quality Lead to join our team and support the continued development of our Community Diagnostic Service. This role will play a key part in strengthening governance, quality assurance, and regulatory compliance across the sleep pathway, imaging, and physiological sciences. Are you an experienced quality professional with a background in healthcare governance, accreditation, or clinical quality systems? We are looking to recruit into a Quality Lead position to drive forward quality improvement and compliance across our services. For this role, you will need to work collaboratively across multidisciplinary teams, demonstrate strong leadership in quality management, and be adaptable to the evolving needs of diagnostic services. Main duties of the job The Quality Lead will be responsible for overseeing the development, implementation, and maintenance of a robust Quality Management System across the Community Diagnostic Centre, Imaging, and Physiological Sciences services, ensuring compliance with all relevant regulatory and accreditation standards to support safe and effective patient care. A key aspect of the role will involve promoting quality assurance principles and embedding these into routine clinical practice. The post holder will work closely with multidisciplinary teams to ensure quality standards are consistently understood, applied, and sustained across all services. The Quality Lead will also lead and deliver quality improvement initiatives, ensuring services evolve in line with regulatory requirements, audit outcomes, and best practice. This includes managing projects focused on compliance, service development, and patient experience. In addition, the post holder will collaborate with the Training Officer and departmental Quality Leads to ensure staff receive appropriate training and maintain competencies required for regulatory compliance. This will include supporting staff development, monitoring training uptake, ensuring alignment with accreditation standards, and promptly escalating any concerns relating to quality, accreditation, or compliance to the Lead Sleep Physiologist, CDC Service Manager, Service Quality Leads, and relevant Service Managers as soon as they come to light Working for our organisation Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning. Detailed job description and main responsibilities Key result areas: Managerial/ People Management Managerial/ People Management 1.1 Post holder could have direct line management responsibility for lower band staff whose roles are to support accreditation and maintainance of the QMS across all of the services. 1.2 Leads the departments' response to complete compliance tasks to relevant standard and regulatory requirements. This requires the ability to appraise multiple options / approaches to identify the best way forward to support service compliance. 1.3 The post presents competeing QMS and accreditation priorities which are complex in nature and the post holder must have logical approach to review to produce a priority list of the competing tasks. 1.4 Post holder will provide QMS and accreditation specialist knowledge to the services and directs services at the time of assessment to ensure they are prepared for the visiting assessors. 1.5 This post holder will continually review and adjust as necessary, processes and procedures across the services to meet compliance to regulations and standards. 1.6 The post holder will lead the service's Annual Management Review meeting and produce a QMS status report for the service for the year ended at the meeting. 1.7 Responsible for the management of progress of outstanding actions, formulate and coordinates effective Corrective Action Preventive Action (CAPA) responses. The post holder may adjust responses as required on review. 1.8 The post holder will lead on the delivery of specific projects pertaining to the development and embedding of an effective QMS and quality culture. 1.9 They will be responsible for the production and maintenance of relevant policies which governs the QMS, such as a regulatory standard compliant document control policy. 1.10 Responsible for the monitor of the effectiveness of the QMS across the services and formulating appropriate responses to excursion/breach. This will involve providing and receiving highly complex or contentious data (i.e.audit, workload, establishment review data) to service's management team or individual as appropriate. 1.11 Leads the monthly Quality Management Review Meetings (QMR). This includes responsibility for its planning and production of associated reports. 1.12 Escalates any concerns regarding quality, accreditation and compliance to the Lead Sleep Physiologist and Service Manager, CDC Service Manager, Service Quality Leads and relevant Service Managers as soon as they come to light. 1.13 The job requires standard keyboard use to record own information. Also, there is frequent requirement of prolonged periods of concentration to complete tasks such as analysing and interpreting complex data/information i.e. statistical data and audit non-conformances Leadership 1.14 Post holder will provide specialist knowledge leadership on QMS and related quality matters and accreditation for the CDC and relevant services. 1.15 Post holder will lead promotion of the QMS and implementation in the department via staff engagement and motivation. 1.16 Post holder will be skilled to lead, motivate and promote the embedding of the continuous improvement principles across the services. 1.17 Post holder will be the first point of contact for compliance matter, so they must be an approachable and supportive character. This extends to incidental contact with patients and visitors. 1.18 Post holder must possess good time management skills and focus to be able to deliver on tasks to deadline Clinical/ Clinical Governance 1.19 Work with the CDC Clinical Lead and other colleagues within the services to promote and ensure high standards of professional and clinical practice, reflecting national and professional body guidance and through the use of the audit programme. 1 . click apply for full job details