Title: Account Manager Department: Account Management Salary: £35,000 - £50,000 + commission Benefits & Culture: See here Equity: A very generous EMI share offering Holiday: 26 days + bank holidays Mission: Elevate later life for everybody and build the care sector of the future Office Policy: Hybrid with a minimum of 2 core office days per week Office Location: London Bridge, London, UK The Opportunity Lottie is building the AI operating system for social care, changing how the UK finds, manages, and pays for care. Thousands of care providers work with Lottie today, either listed on our marketplace, running on Found by Lottie, or both - and every one of them is a partner our Account Management team looks after. You'll own a high-volume book of these partner accounts, spanning both the marketplace and Found. Rather than a small number of strategic relationships, this role is about managing scale: keeping a large portfolio healthy, engaged, and growing, while spotting the commercial opportunities within it. This is an individual contributor role, reporting into your Team Lead. You won't manage anyone, but you will be expected to bring real commercial instinct and rigour to how you run your book. What does this role involve? Own and manage a high-volume portfolio of partner accounts across Lottie's marketplace and Found by Lottie, acting as the day-to-day point of contact for account health, performance, and queries. Build genuine working relationships with partners at pace, understanding what they need from Lottie and making sure they're getting value. Spot expansion opportunities across your book and act on them: promoting the right products, tiers, or Found modules for each partner and converting conversations into revenue. Monitor account health and performance data across your portfolio, proactively flagging risk and stepping in before issues escalates. Help define what great Account Management looks like at Lottie - building scalable and repeatable processes to deliver fantastic service across your portfolio. Feed insights and partner themes back to your Team Lead and the product team to help shape what Lottie builds next. What problems will you be solving? Lottie's partner base is large and growing fast across both marketplace and Found. You'll make sure that growth in volume doesn't come at the cost of quality or commercial performance. Many partners have real, untapped potential - higher tiers, more products, greater engagement - and it's your job to find that potential and convert it. At this volume, structure and process matter more than bespoke handling. You'll bring consistency and efficiency to how a large book gets managed, not just relationship-building. We think you'll be a great fit if You have experience in account management, customer success, or another commercial relationship-facing role, ideally managing a high volume of accounts rather than a handful of strategic ones. You're commercially minded: comfortable having expansion and upsell conversations and motivated by hitting revenue targets. You're highly organised and process-driven, able to juggle a large portfolio without dropping the detail. You communicate confidently and build rapport quickly, whether by phone, email, or video call. You're comfortable working with data, using it to prioritise your time and flag risk across your book. You thrive in a fast-paced, high-volume environment and enjoy the challenge of scale over depth. This role isn't for you if You're not passionate about elevating later life for everybody - our mission is at the heart of everything we do. You're not prepared to use AI and process to work faster and smarter. You prefer a small, high-touch portfolio of accounts over managing at volume. You see account management as purely relationship farming rather than a commercial discipline. You want a pre-defined playbook for every situation rather than adapting one on the fly. You're uncomfortable with the ambiguity and pace of a fast-growing startup. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at
20/07/2026
Full time
Title: Account Manager Department: Account Management Salary: £35,000 - £50,000 + commission Benefits & Culture: See here Equity: A very generous EMI share offering Holiday: 26 days + bank holidays Mission: Elevate later life for everybody and build the care sector of the future Office Policy: Hybrid with a minimum of 2 core office days per week Office Location: London Bridge, London, UK The Opportunity Lottie is building the AI operating system for social care, changing how the UK finds, manages, and pays for care. Thousands of care providers work with Lottie today, either listed on our marketplace, running on Found by Lottie, or both - and every one of them is a partner our Account Management team looks after. You'll own a high-volume book of these partner accounts, spanning both the marketplace and Found. Rather than a small number of strategic relationships, this role is about managing scale: keeping a large portfolio healthy, engaged, and growing, while spotting the commercial opportunities within it. This is an individual contributor role, reporting into your Team Lead. You won't manage anyone, but you will be expected to bring real commercial instinct and rigour to how you run your book. What does this role involve? Own and manage a high-volume portfolio of partner accounts across Lottie's marketplace and Found by Lottie, acting as the day-to-day point of contact for account health, performance, and queries. Build genuine working relationships with partners at pace, understanding what they need from Lottie and making sure they're getting value. Spot expansion opportunities across your book and act on them: promoting the right products, tiers, or Found modules for each partner and converting conversations into revenue. Monitor account health and performance data across your portfolio, proactively flagging risk and stepping in before issues escalates. Help define what great Account Management looks like at Lottie - building scalable and repeatable processes to deliver fantastic service across your portfolio. Feed insights and partner themes back to your Team Lead and the product team to help shape what Lottie builds next. What problems will you be solving? Lottie's partner base is large and growing fast across both marketplace and Found. You'll make sure that growth in volume doesn't come at the cost of quality or commercial performance. Many partners have real, untapped potential - higher tiers, more products, greater engagement - and it's your job to find that potential and convert it. At this volume, structure and process matter more than bespoke handling. You'll bring consistency and efficiency to how a large book gets managed, not just relationship-building. We think you'll be a great fit if You have experience in account management, customer success, or another commercial relationship-facing role, ideally managing a high volume of accounts rather than a handful of strategic ones. You're commercially minded: comfortable having expansion and upsell conversations and motivated by hitting revenue targets. You're highly organised and process-driven, able to juggle a large portfolio without dropping the detail. You communicate confidently and build rapport quickly, whether by phone, email, or video call. You're comfortable working with data, using it to prioritise your time and flag risk across your book. You thrive in a fast-paced, high-volume environment and enjoy the challenge of scale over depth. This role isn't for you if You're not passionate about elevating later life for everybody - our mission is at the heart of everything we do. You're not prepared to use AI and process to work faster and smarter. You prefer a small, high-touch portfolio of accounts over managing at volume. You see account management as purely relationship farming rather than a commercial discipline. You want a pre-defined playbook for every situation rather than adapting one on the fly. You're uncomfortable with the ambiguity and pace of a fast-growing startup. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at
Lottie is building the AI operating system for social care and is looking for an Account Manager in London. The role is hybrid with a minimum of 2 core office days per week, working from London Bridge. You'll own a large portfolio of partner accounts across our marketplace and Found by Lottie, ensuring health, performance and value for every relationship. You'll establish fast relationships, spot expansion opportunities, and use data to prioritise work and drive revenue.
19/07/2026
Full time
Lottie is building the AI operating system for social care and is looking for an Account Manager in London. The role is hybrid with a minimum of 2 core office days per week, working from London Bridge. You'll own a large portfolio of partner accounts across our marketplace and Found by Lottie, ensuring health, performance and value for every relationship. You'll establish fast relationships, spot expansion opportunities, and use data to prioritise work and drive revenue.
Lottie is hiring a Lead Platform Engineer to own the infrastructure and security foundation that our engineering teams rely on. You'll manage cloud infrastructure end to end, build a strong observability posture, and guide secure, scalable platforms in a fast growing startup environment. You'll lead the direction of our platform, work across teams to improve developer experience, and own security practices while enabling rapid AI driven innovation.
17/07/2026
Full time
Lottie is hiring a Lead Platform Engineer to own the infrastructure and security foundation that our engineering teams rely on. You'll manage cloud infrastructure end to end, build a strong observability posture, and guide secure, scalable platforms in a fast growing startup environment. You'll lead the direction of our platform, work across teams to improve developer experience, and own security practices while enabling rapid AI driven innovation.
Title: Lead Platform Engineer Department: Engineering, reporting to the CPTO Salary: £90,000 - £115,000 (depending on experience and seniority) Benefits & Culture: Lottie's careers page here. Lottie's tech careers page here Equity: A very generous EMI share offering. Holiday: 26 days + bank holidays. Mission: Elevate later life for everybody and build the care sector of the future. Office Policy: Hybrid with two core office days or remote. Office Location: London Bridge, London, UK or remote, Europe. The Opportunity We're looking for a Lead Platform Engineer to own the infrastructure and security foundation that Lottie's engineering teams build on. This is a broad, high ownership role. You'll be the person who keeps our cloud infrastructure running well, starts to own our security posture, and looks for ways to improve how our engineers experience the platform underneath them every day. It's not a narrow specialism - we want someone who is energised by the full scope, not just one slice of it. Lottie's infrastructure is modern, simple and intentional. Our services run on Kubernetes (EKS), deployed following GitOps practices with GitHub Actions and ArgoCD, and monitored with OpenTelemetry powered logs, traces and metrics. Our cloud surface is split across AWS for compute and GCP for data (BigQuery), with infrastructure managed as code through Terraform. We prioritise pragmatism, stability and solving real problems over technology for technology's sake, and this key role owns the future direction of the platform, observability, security and infrastructure as a whole. You'll join as the sole owner of this function, which means real autonomy and real accountability. The work is consequential: Lottie is scaling fast, our products carry serious responsibility for the families and care providers who rely on them, and the platform needs to be in safe hands. What you'll be doing Own Lottie's cloud infrastructure end-to-end - reliability, performance, cost, observability and developer experience Champion an observability culture where engineers own what they ship - giving teams the dashboards, alerting and tooling to genuinely run their own services, not just deploy them Set the guardrails for how we use AI safely - establishing security best practices and ways of working that let teams move fast with AI tooling without creating risk Lead our information security accreditations including ISO 27001 and Cyber Essentials - treating them as a chance to genuinely strengthen our posture, not a box ticking exercise Take genuine ownership of our security posture: auditing where we are, identifying gaps, and making pragmatic improvements over time Work closely with engineering teams to understand what they need from the platform and build things that actually help them move faster Evaluate and improve our IT and vendor setup, including potential managed service arrangements We want someone who ties every infrastructure decision back to what it unlocks for the business - not building for the sake of technical interest We think you'll be a great fit if You're breadth first: you'd rather own a wide area well than be the deepest possible expert in one narrow slice You have solid experience in cloud infrastructure, DevOps, or platform engineering - hands on with GCP, AWS, or both You know Kubernetes deeply - not just deploying to it, but running it in production: scaling, debugging, upgrades, and the operational realities that only come from owning clusters yourself You have real observability expertise - you've built monitoring, alerting and tracing that engineers actually use, and you know the difference between collecting metrics and creating insight You're comfortable owning security even if it's not your deepest expertise today - you're curious about it, you know what good looks like, and you're willing to learn You come from a startup or cloud native environment and you understand the difference between building for scale and over engineering You have good judgment about what problems are worth solving - you're not chasing technical perfection for its own sake You can work well with engineers across teams; you build a platform that helps people, not just infrastructure that's technically correct Sound like you but not quite 100%? Apply anyway - we're looking for judgment and potential, not a perfect spec match. This role isn't for you if Our mission to elevate later life care doesn't resonate with you. You want to go deep in one specialism and leave the rest to someone else. Security feels like a different team's problem. You're most comfortable in a large, structured engineering org rather than a fast moving startup. You'd rather build technically impressive things than pragmatically useful ones. Lottie's Interview Process Talent Screen with Alice Rooke, Talent Lead (20 minutes, remote) Interview with Julien Lavigne du Cadet, CPTO (45 minutes, remote) Two one hour technical interviews with members of Lottie engineering team (2 hours, remote) Behavioural Interview with one of Lottie's Engineering Leaders (45 minutes, remote) Final interview with Will Donnelly, Co Founder & CEO (30 minutes, in person) Candidate Experience The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible. Application Review: You will be informed of the outcome but will not receive specific feedback. Talent Screen: You will be informed of the outcome but will not receive specific feedback. Interview with Julien: If you are unsuccessful, you will receive constructive feedback via email. Technical & Behavioural Interviews: If you are unsuccessful, you will receive constructive feedback via email and will be offered a debrief call with our Talent Lead. Final Interview: For final stage candidates who are not offered the role, we will provide feedback live via a phone call and offer written feedback. Meet Lottie Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to fix care search for families and unlock profitability for care providers. Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups and Startups 100. As of today, Lottie offers three core products and services, including: Lottie (B2B2C Marketplace) - Free service that helps families find the UK's best care homes and home care services. Think Rightmove for care. Found by Lottie (B2B Vertical SaaS) - AI native CRM software supporting care providers to effectively manage their enquiries, occupancy and finances. Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees. Eliza by Lottie (B2B Vertical SaaS) - AI agents that handle care home enquiries - so no family goes unanswered. Launch video here. Why Lottie? Career Opportunity - A chance to own platform engineering at one of the UK's fastest growing startups, with real scope to shape the function as the company scales. Mission - Tech for good that aims to build the care industry of the future and positively impact millions of people's lives. Care is one of the final remaining large consumer industries yet to be disrupted by technology. Investors - Series A backed having raised £25m+ from tier 1 VCs including Accel and General Catalyst. Global Opportunity & Scalability - Be part of a company solving a real problem that every family around the world faces at some point in their life. People - Join a kind, talented and mission driven team that loves coming to work every day. Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 Glassdoor score. Award Winning - Acclaimed winner of LinkedIn's 2024 Top Startups, named the UK's number one startup for 2025, and voted one of the Best Places to Work by The Sunday Times 2026. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at
17/07/2026
Full time
Title: Lead Platform Engineer Department: Engineering, reporting to the CPTO Salary: £90,000 - £115,000 (depending on experience and seniority) Benefits & Culture: Lottie's careers page here. Lottie's tech careers page here Equity: A very generous EMI share offering. Holiday: 26 days + bank holidays. Mission: Elevate later life for everybody and build the care sector of the future. Office Policy: Hybrid with two core office days or remote. Office Location: London Bridge, London, UK or remote, Europe. The Opportunity We're looking for a Lead Platform Engineer to own the infrastructure and security foundation that Lottie's engineering teams build on. This is a broad, high ownership role. You'll be the person who keeps our cloud infrastructure running well, starts to own our security posture, and looks for ways to improve how our engineers experience the platform underneath them every day. It's not a narrow specialism - we want someone who is energised by the full scope, not just one slice of it. Lottie's infrastructure is modern, simple and intentional. Our services run on Kubernetes (EKS), deployed following GitOps practices with GitHub Actions and ArgoCD, and monitored with OpenTelemetry powered logs, traces and metrics. Our cloud surface is split across AWS for compute and GCP for data (BigQuery), with infrastructure managed as code through Terraform. We prioritise pragmatism, stability and solving real problems over technology for technology's sake, and this key role owns the future direction of the platform, observability, security and infrastructure as a whole. You'll join as the sole owner of this function, which means real autonomy and real accountability. The work is consequential: Lottie is scaling fast, our products carry serious responsibility for the families and care providers who rely on them, and the platform needs to be in safe hands. What you'll be doing Own Lottie's cloud infrastructure end-to-end - reliability, performance, cost, observability and developer experience Champion an observability culture where engineers own what they ship - giving teams the dashboards, alerting and tooling to genuinely run their own services, not just deploy them Set the guardrails for how we use AI safely - establishing security best practices and ways of working that let teams move fast with AI tooling without creating risk Lead our information security accreditations including ISO 27001 and Cyber Essentials - treating them as a chance to genuinely strengthen our posture, not a box ticking exercise Take genuine ownership of our security posture: auditing where we are, identifying gaps, and making pragmatic improvements over time Work closely with engineering teams to understand what they need from the platform and build things that actually help them move faster Evaluate and improve our IT and vendor setup, including potential managed service arrangements We want someone who ties every infrastructure decision back to what it unlocks for the business - not building for the sake of technical interest We think you'll be a great fit if You're breadth first: you'd rather own a wide area well than be the deepest possible expert in one narrow slice You have solid experience in cloud infrastructure, DevOps, or platform engineering - hands on with GCP, AWS, or both You know Kubernetes deeply - not just deploying to it, but running it in production: scaling, debugging, upgrades, and the operational realities that only come from owning clusters yourself You have real observability expertise - you've built monitoring, alerting and tracing that engineers actually use, and you know the difference between collecting metrics and creating insight You're comfortable owning security even if it's not your deepest expertise today - you're curious about it, you know what good looks like, and you're willing to learn You come from a startup or cloud native environment and you understand the difference between building for scale and over engineering You have good judgment about what problems are worth solving - you're not chasing technical perfection for its own sake You can work well with engineers across teams; you build a platform that helps people, not just infrastructure that's technically correct Sound like you but not quite 100%? Apply anyway - we're looking for judgment and potential, not a perfect spec match. This role isn't for you if Our mission to elevate later life care doesn't resonate with you. You want to go deep in one specialism and leave the rest to someone else. Security feels like a different team's problem. You're most comfortable in a large, structured engineering org rather than a fast moving startup. You'd rather build technically impressive things than pragmatically useful ones. Lottie's Interview Process Talent Screen with Alice Rooke, Talent Lead (20 minutes, remote) Interview with Julien Lavigne du Cadet, CPTO (45 minutes, remote) Two one hour technical interviews with members of Lottie engineering team (2 hours, remote) Behavioural Interview with one of Lottie's Engineering Leaders (45 minutes, remote) Final interview with Will Donnelly, Co Founder & CEO (30 minutes, in person) Candidate Experience The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible. Application Review: You will be informed of the outcome but will not receive specific feedback. Talent Screen: You will be informed of the outcome but will not receive specific feedback. Interview with Julien: If you are unsuccessful, you will receive constructive feedback via email. Technical & Behavioural Interviews: If you are unsuccessful, you will receive constructive feedback via email and will be offered a debrief call with our Talent Lead. Final Interview: For final stage candidates who are not offered the role, we will provide feedback live via a phone call and offer written feedback. Meet Lottie Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to fix care search for families and unlock profitability for care providers. Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups and Startups 100. As of today, Lottie offers three core products and services, including: Lottie (B2B2C Marketplace) - Free service that helps families find the UK's best care homes and home care services. Think Rightmove for care. Found by Lottie (B2B Vertical SaaS) - AI native CRM software supporting care providers to effectively manage their enquiries, occupancy and finances. Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees. Eliza by Lottie (B2B Vertical SaaS) - AI agents that handle care home enquiries - so no family goes unanswered. Launch video here. Why Lottie? Career Opportunity - A chance to own platform engineering at one of the UK's fastest growing startups, with real scope to shape the function as the company scales. Mission - Tech for good that aims to build the care industry of the future and positively impact millions of people's lives. Care is one of the final remaining large consumer industries yet to be disrupted by technology. Investors - Series A backed having raised £25m+ from tier 1 VCs including Accel and General Catalyst. Global Opportunity & Scalability - Be part of a company solving a real problem that every family around the world faces at some point in their life. People - Join a kind, talented and mission driven team that loves coming to work every day. Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 Glassdoor score. Award Winning - Acclaimed winner of LinkedIn's 2024 Top Startups, named the UK's number one startup for 2025, and voted one of the Best Places to Work by The Sunday Times 2026. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at
Title: Lead Platform Engineer Department: Engineering, reporting to the CPTO Salary: £90,000 - £115,000 (depending on experience and seniority) Benefits & Culture: Lottie's careers page here. Lottie's tech careers page here Equity: A very generous EMI share offering. Holiday: 26 days + bank holidays. Mission: Elevate later life for everybody and build the care sector of the future. Office Policy: Hybrid with two core office days or remote. Office Location: London Bridge, London, UK or remote, Europe. The Opportunity We're looking for a Lead Platform Engineer to own the infrastructure and security foundation that Lottie's engineering teams build on. This is a broad, high ownership role. You'll be the person who keeps our cloud infrastructure running well, starts to own our security posture, and looks for ways to improve how our engineers experience the platform underneath them every day. It's not a narrow specialism - we want someone who is energised by the full scope, not just one slice of it. Lottie's infrastructure is modern, simple and intentional. Our services run on Kubernetes (EKS), deployed following GitOps practices with GitHub Actions and ArgoCD, and monitored with OpenTelemetry powered logs, traces and metrics. Our cloud surface is split across AWS for compute and GCP for data (BigQuery), with infrastructure managed as code through Terraform. We prioritise pragmatism, stability and solving real problems over technology for technology's sake, and this key role owns the future direction of the platform, observability, security and infrastructure as a whole. You'll join as the sole owner of this function, which means real autonomy and real accountability. The work is consequential: Lottie is scaling fast, our products carry serious responsibility for the families and care providers who rely on them, and the platform needs to be in safe hands. What you'll be doing Own Lottie's cloud infrastructure end-to-end - reliability, performance, cost, observability and developer experience Champion an observability culture where engineers own what they ship - giving teams the dashboards, alerting and tooling to genuinely run their own services, not just deploy them Set the guardrails for how we use AI safely - establishing security best practices and ways of working that let teams move fast with AI tooling without creating risk Lead our information security accreditations including ISO 27001 and Cyber Essentials - treating them as a chance to genuinely strengthen our posture, not a box ticking exercise Take genuine ownership of our security posture: auditing where we are, identifying gaps, and making pragmatic improvements over time Work closely with engineering teams to understand what they need from the platform and build things that actually help them move faster Evaluate and improve our IT and vendor setup, including potential managed service arrangements We want someone who ties every infrastructure decision back to what it unlocks for the business - not building for the sake of technical interest We think you'll be a great fit if You're breadth first: you'd rather own a wide area well than be the deepest possible expert in one narrow slice You have solid experience in cloud infrastructure, DevOps, or platform engineering - hands on with GCP, AWS, or both You know Kubernetes deeply - not just deploying to it, but running it in production: scaling, debugging, upgrades, and the operational realities that only come from owning clusters yourself You have real observability expertise - you've built monitoring, alerting and tracing that engineers actually use, and you know the difference between collecting metrics and creating insight You're comfortable owning security even if it's not your deepest expertise today - you're curious about it, you know what good looks like, and you're willing to learn You come from a startup or cloud native environment and you understand the difference between building for scale and over engineering You have good judgment about what problems are worth solving - you're not chasing technical perfection for its own sake You can work well with engineers across teams; you build a platform that helps people, not just infrastructure that's technically correct Sound like you but not quite 100%? Apply anyway - we're looking for judgment and potential, not a perfect spec match. This role isn't for you if Our mission to elevate later life care doesn't resonate with you. You want to go deep in one specialism and leave the rest to someone else. Security feels like a different team's problem. You're most comfortable in a large, structured engineering org rather than a fast moving startup. You'd rather build technically impressive things than pragmatically useful ones. Lottie's Interview Process Talent Screen with Alice Rooke, Talent Lead (20 minutes, remote) Interview with Julien Lavigne du Cadet, CPTO (45 minutes, remote) Two one hour technical interviews with members of Lottie engineering team (2 hours, remote) Behavioural Interview with one of Lottie's Engineering Leaders (45 minutes, remote) Final interview with Will Donnelly, Co Founder & CEO (30 minutes, in person) Candidate Experience The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible. Application Review: You will be informed of the outcome but will not receive specific feedback. Talent Screen: You will be informed of the outcome but will not receive specific feedback. Interview with Julien: If you are unsuccessful, you will receive constructive feedback via email. Technical & Behavioural Interviews: If you are unsuccessful, you will receive constructive feedback via email and will be offered a debrief call with our Talent Lead. Final Interview: For final stage candidates who are not offered the role, we will provide feedback live via a phone call and offer written feedback. Meet Lottie Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to fix care search for families and unlock profitability for care providers. Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups and Startups 100. As of today, Lottie offers three core products and services, including: Lottie (B2B2C Marketplace) - Free service that helps families find the UK's best care homes and home care services. Think Rightmove for care. Found by Lottie (B2B Vertical SaaS) - AI native CRM software supporting care providers to effectively manage their enquiries, occupancy and finances. Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees. Eliza by Lottie (B2B Vertical SaaS) - AI agents that handle care home enquiries - so no family goes unanswered. Launch video here. Why Lottie? Career Opportunity - A chance to own platform engineering at one of the UK's fastest growing startups, with real scope to shape the function as the company scales. Mission - Tech for good that aims to build the care industry of the future and positively impact millions of people's lives. Care is one of the final remaining large consumer industries yet to be disrupted by technology. Investors - Series A backed having raised £25m+ from tier 1 VCs including Accel and General Catalyst. Global Opportunity & Scalability - Be part of a company solving a real problem that every family around the world faces at some point in their life. People - Join a kind, talented and mission driven team that loves coming to work every day. Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 Glassdoor score. Award Winning - Acclaimed winner of LinkedIn's 2024 Top Startups, named the UK's number one startup for 2025, and voted one of the Best Places to Work by The Sunday Times 2026. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at
16/07/2026
Full time
Title: Lead Platform Engineer Department: Engineering, reporting to the CPTO Salary: £90,000 - £115,000 (depending on experience and seniority) Benefits & Culture: Lottie's careers page here. Lottie's tech careers page here Equity: A very generous EMI share offering. Holiday: 26 days + bank holidays. Mission: Elevate later life for everybody and build the care sector of the future. Office Policy: Hybrid with two core office days or remote. Office Location: London Bridge, London, UK or remote, Europe. The Opportunity We're looking for a Lead Platform Engineer to own the infrastructure and security foundation that Lottie's engineering teams build on. This is a broad, high ownership role. You'll be the person who keeps our cloud infrastructure running well, starts to own our security posture, and looks for ways to improve how our engineers experience the platform underneath them every day. It's not a narrow specialism - we want someone who is energised by the full scope, not just one slice of it. Lottie's infrastructure is modern, simple and intentional. Our services run on Kubernetes (EKS), deployed following GitOps practices with GitHub Actions and ArgoCD, and monitored with OpenTelemetry powered logs, traces and metrics. Our cloud surface is split across AWS for compute and GCP for data (BigQuery), with infrastructure managed as code through Terraform. We prioritise pragmatism, stability and solving real problems over technology for technology's sake, and this key role owns the future direction of the platform, observability, security and infrastructure as a whole. You'll join as the sole owner of this function, which means real autonomy and real accountability. The work is consequential: Lottie is scaling fast, our products carry serious responsibility for the families and care providers who rely on them, and the platform needs to be in safe hands. What you'll be doing Own Lottie's cloud infrastructure end-to-end - reliability, performance, cost, observability and developer experience Champion an observability culture where engineers own what they ship - giving teams the dashboards, alerting and tooling to genuinely run their own services, not just deploy them Set the guardrails for how we use AI safely - establishing security best practices and ways of working that let teams move fast with AI tooling without creating risk Lead our information security accreditations including ISO 27001 and Cyber Essentials - treating them as a chance to genuinely strengthen our posture, not a box ticking exercise Take genuine ownership of our security posture: auditing where we are, identifying gaps, and making pragmatic improvements over time Work closely with engineering teams to understand what they need from the platform and build things that actually help them move faster Evaluate and improve our IT and vendor setup, including potential managed service arrangements We want someone who ties every infrastructure decision back to what it unlocks for the business - not building for the sake of technical interest We think you'll be a great fit if You're breadth first: you'd rather own a wide area well than be the deepest possible expert in one narrow slice You have solid experience in cloud infrastructure, DevOps, or platform engineering - hands on with GCP, AWS, or both You know Kubernetes deeply - not just deploying to it, but running it in production: scaling, debugging, upgrades, and the operational realities that only come from owning clusters yourself You have real observability expertise - you've built monitoring, alerting and tracing that engineers actually use, and you know the difference between collecting metrics and creating insight You're comfortable owning security even if it's not your deepest expertise today - you're curious about it, you know what good looks like, and you're willing to learn You come from a startup or cloud native environment and you understand the difference between building for scale and over engineering You have good judgment about what problems are worth solving - you're not chasing technical perfection for its own sake You can work well with engineers across teams; you build a platform that helps people, not just infrastructure that's technically correct Sound like you but not quite 100%? Apply anyway - we're looking for judgment and potential, not a perfect spec match. This role isn't for you if Our mission to elevate later life care doesn't resonate with you. You want to go deep in one specialism and leave the rest to someone else. Security feels like a different team's problem. You're most comfortable in a large, structured engineering org rather than a fast moving startup. You'd rather build technically impressive things than pragmatically useful ones. Lottie's Interview Process Talent Screen with Alice Rooke, Talent Lead (20 minutes, remote) Interview with Julien Lavigne du Cadet, CPTO (45 minutes, remote) Two one hour technical interviews with members of Lottie engineering team (2 hours, remote) Behavioural Interview with one of Lottie's Engineering Leaders (45 minutes, remote) Final interview with Will Donnelly, Co Founder & CEO (30 minutes, in person) Candidate Experience The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible. Application Review: You will be informed of the outcome but will not receive specific feedback. Talent Screen: You will be informed of the outcome but will not receive specific feedback. Interview with Julien: If you are unsuccessful, you will receive constructive feedback via email. Technical & Behavioural Interviews: If you are unsuccessful, you will receive constructive feedback via email and will be offered a debrief call with our Talent Lead. Final Interview: For final stage candidates who are not offered the role, we will provide feedback live via a phone call and offer written feedback. Meet Lottie Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to fix care search for families and unlock profitability for care providers. Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups and Startups 100. As of today, Lottie offers three core products and services, including: Lottie (B2B2C Marketplace) - Free service that helps families find the UK's best care homes and home care services. Think Rightmove for care. Found by Lottie (B2B Vertical SaaS) - AI native CRM software supporting care providers to effectively manage their enquiries, occupancy and finances. Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees. Eliza by Lottie (B2B Vertical SaaS) - AI agents that handle care home enquiries - so no family goes unanswered. Launch video here. Why Lottie? Career Opportunity - A chance to own platform engineering at one of the UK's fastest growing startups, with real scope to shape the function as the company scales. Mission - Tech for good that aims to build the care industry of the future and positively impact millions of people's lives. Care is one of the final remaining large consumer industries yet to be disrupted by technology. Investors - Series A backed having raised £25m+ from tier 1 VCs including Accel and General Catalyst. Global Opportunity & Scalability - Be part of a company solving a real problem that every family around the world faces at some point in their life. People - Join a kind, talented and mission driven team that loves coming to work every day. Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 Glassdoor score. Award Winning - Acclaimed winner of LinkedIn's 2024 Top Startups, named the UK's number one startup for 2025, and voted one of the Best Places to Work by The Sunday Times 2026. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at
Lottie is seeking a Lead Platform Engineer to own the infrastructure and security foundation that our engineering teams rely on. You'll manage cloud infrastructure end-to-end, establish observability practices, and drive security posture across the platform in a hybrid environment with remote options. Based in London or remote in Europe, you'll play a pivotal role as the sole owner of this function, ensuring scalable, secure and developer-friendly platforms for our rapid-growth product suite.
16/07/2026
Full time
Lottie is seeking a Lead Platform Engineer to own the infrastructure and security foundation that our engineering teams rely on. You'll manage cloud infrastructure end-to-end, establish observability practices, and drive security posture across the platform in a hybrid environment with remote options. Based in London or remote in Europe, you'll play a pivotal role as the sole owner of this function, ensuring scalable, secure and developer-friendly platforms for our rapid-growth product suite.