Pay UK
AI & Transformation Manager - London, Permanent Join Pay.UK as our AI & Transformation Manager and help shape how AI is used in a national payments environment that supports services people and businesses rely on every day. This is a leadership role with practical scope: you will turn AI opportunities into clear plans, guide delivery, and help colleagues adopt new ways of working with confidence. You will work in a context that is both meaningful and specific. Pay.UK maintains and develops the UK retail payment systems and standards, including services that processes 11 billion transactions worth over £10 trillion annually. If you are looking for a role where you can combine transformation leadership with responsible use of AI in a complex, regulated setting, we would like to hear from you. Accountabilities Identify practical AI use cases across Pay.UK s work and translate them into clear transformation priorities, plans and delivery milestones. Manage AI and transformation initiatives from discovery through implementation, ensuring objectives, timelines, risks and dependencies are well managed. Work with teams across the organisation to review current processes and redesign them using AI, automation or improved operating approaches where appropriate. Prepare business cases, status updates and decision papers that explain options, benefits, risks and delivery requirements in clear language. Establish governance for AI initiatives, including oversight of controls, responsible use, data considerations and alignment with organisational standards. Track the progress and outcomes of transformation activity, using measures that show adoption, operational improvement and delivery against agreed objectives. Support leaders and teams through change by creating implementation plans, guidance and communication that help colleagues understand new tools and processes. Coordinate with internal stakeholders and external partners to define requirements, resolve dependencies and align AI and transformation initiatives with Pay.UK s priorities, systems and operating environment. Qualifications, Skills and Experience Hands-on Technical capabilities with Co-Pilot, Foundary and other AI tools Experience managing AI, digital, or business transformation initiatives from planning through delivery within a complex organisational environment. Experience translating business needs into structured change plans, delivery roadmaps and clear metrics. Knowledge of AI implementation requirements, including governance, risk management, controls and responsible use within an organisational setting. Experience partnering with senior stakeholders to develop business cases, inform decision-making and coordinate delivery across multiple teams. Clear written and verbal communication skills, including experience producing clear decision papers, updates and guidance for different audiences. Pay.UK Behaviours At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours: Listen to Find Win-Wins - Empathy, Listening and Understanding Influence with Courage - Influence, Courage Go Horizontal First - Cross Boundary Collaboration Take Ownership - Self Development Opportunity Mindset - Initiative Simplify - Achievement Orientation In addition, all leadership roles are expected to lead by example through the following behaviours: Set Direction - Strategic Planning, Team leadership Hold Colleagues to Account - Accountability Coach & Grow Your Colleagues - Develop Others Inclusivity At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. Who we are Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide. Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos . Benefits & additional information 12% Non-contributory pension Discretionary annual bonus 30 days annual leave (excluding bank holidays) Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc Employee assistance programme Cycle to Work Scheme Season ticket loan Annual fitness subsidy of up to £500 per annum Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.
AI & Transformation Manager - London, Permanent Join Pay.UK as our AI & Transformation Manager and help shape how AI is used in a national payments environment that supports services people and businesses rely on every day. This is a leadership role with practical scope: you will turn AI opportunities into clear plans, guide delivery, and help colleagues adopt new ways of working with confidence. You will work in a context that is both meaningful and specific. Pay.UK maintains and develops the UK retail payment systems and standards, including services that processes 11 billion transactions worth over £10 trillion annually. If you are looking for a role where you can combine transformation leadership with responsible use of AI in a complex, regulated setting, we would like to hear from you. Accountabilities Identify practical AI use cases across Pay.UK s work and translate them into clear transformation priorities, plans and delivery milestones. Manage AI and transformation initiatives from discovery through implementation, ensuring objectives, timelines, risks and dependencies are well managed. Work with teams across the organisation to review current processes and redesign them using AI, automation or improved operating approaches where appropriate. Prepare business cases, status updates and decision papers that explain options, benefits, risks and delivery requirements in clear language. Establish governance for AI initiatives, including oversight of controls, responsible use, data considerations and alignment with organisational standards. Track the progress and outcomes of transformation activity, using measures that show adoption, operational improvement and delivery against agreed objectives. Support leaders and teams through change by creating implementation plans, guidance and communication that help colleagues understand new tools and processes. Coordinate with internal stakeholders and external partners to define requirements, resolve dependencies and align AI and transformation initiatives with Pay.UK s priorities, systems and operating environment. Qualifications, Skills and Experience Hands-on Technical capabilities with Co-Pilot, Foundary and other AI tools Experience managing AI, digital, or business transformation initiatives from planning through delivery within a complex organisational environment. Experience translating business needs into structured change plans, delivery roadmaps and clear metrics. Knowledge of AI implementation requirements, including governance, risk management, controls and responsible use within an organisational setting. Experience partnering with senior stakeholders to develop business cases, inform decision-making and coordinate delivery across multiple teams. Clear written and verbal communication skills, including experience producing clear decision papers, updates and guidance for different audiences. Pay.UK Behaviours At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours: Listen to Find Win-Wins - Empathy, Listening and Understanding Influence with Courage - Influence, Courage Go Horizontal First - Cross Boundary Collaboration Take Ownership - Self Development Opportunity Mindset - Initiative Simplify - Achievement Orientation In addition, all leadership roles are expected to lead by example through the following behaviours: Set Direction - Strategic Planning, Team leadership Hold Colleagues to Account - Accountability Coach & Grow Your Colleagues - Develop Others Inclusivity At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. Who we are Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide. Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos . Benefits & additional information 12% Non-contributory pension Discretionary annual bonus 30 days annual leave (excluding bank holidays) Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc Employee assistance programme Cycle to Work Scheme Season ticket loan Annual fitness subsidy of up to £500 per annum Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.
Pay UK
Power Platform Engineer, London, Permanent Join Pay.UK as a Power Platform Engineer and help build and support practical Microsoft Power Platform solutions in an organisation at the centre of UK retail payments. This is a role for someone who enjoys turning business needs into reliable applications, automations and reporting tools that people use every day. You ll work in a setting where scale is real and clear. The UK s retail payment systems process 11 billion transactions worth over £10 trillion annually. Here, your work sits within an organisation that maintains services the country relies on, while giving you scope to deepen your technical skills in Power Platform and work closely with colleagues across the business. Accountabilities Build and maintain Power Apps, Power Automate flows and Power BI solutions that support internal processes and business reporting. Translate business requirements into clear technical designs, user stories and workable Power Platform solutions. Configure and manage Dataverse data structures, connections and environment settings to support secure and reliable delivery. Integrate Power Platform solutions with Microsoft 365, SharePoint, Teams and other business systems where required. Test applications, automations and dashboards, resolve defects and improve performance before and after release. Prepare technical documentation, release notes and user guidance so solutions are clear to support and easy to use. Monitor live solutions, investigate issues and deliver fixes that minimise disruption for colleagues and business operations. Work with stakeholders, delivery teams and technology colleagues to plan releases, prioritise updates and keep solutions aligned with business needs. Qualifications, Skills and Experience Strong understanding of access control, security and governance principles, including role-based access control, row-level security, column-level security and the use of Entra ID groups and roles. Experience building and supporting business solutions using Microsoft Power Apps, Power Automate and Power BI, including apps, workflows and reporting. Translating user requirements into technical designs, configured solutions and release documentation. Experience working with Dataverse, data models, connectors and permissions within the Power Platform. Testing, troubleshooting and supporting live Power Platform solutions, including diagnosing and resolving production issues. Experience working with technical and non-technical stakeholders to gather requirements, explain solutions and support adoption. Pay.UK Behaviours At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours: Listen to Find Win-Wins - Empathy, Listening and Understanding Influence with Courage - Influence, Courage Go Horizontal First - Cross Boundary Collaboration Take Ownership - Self Development Opportunity Mindset - Initiative Simplify - Achievement Orientation In addition, all leadership roles are expected to lead by example through the following behaviours: Set Direction - Strategic Planning, Team leadership Hold Colleagues to Account - Accountability Coach & Grow Your Colleagues - Develop Others Who we are Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the payment infrastructure and standards for the benefit of consumers and businesses nationwide. Inclusivity At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. Who we are Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide. Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos . Benefits & additional information 12% Non-contributory pension Discretionary annual bonus 30 days annual leave (excluding bank holidays) Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc Employee assistance programme Cycle to Work Scheme Season ticket loan Annual fitness subsidy of up to £500 per annum Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.
Power Platform Engineer, London, Permanent Join Pay.UK as a Power Platform Engineer and help build and support practical Microsoft Power Platform solutions in an organisation at the centre of UK retail payments. This is a role for someone who enjoys turning business needs into reliable applications, automations and reporting tools that people use every day. You ll work in a setting where scale is real and clear. The UK s retail payment systems process 11 billion transactions worth over £10 trillion annually. Here, your work sits within an organisation that maintains services the country relies on, while giving you scope to deepen your technical skills in Power Platform and work closely with colleagues across the business. Accountabilities Build and maintain Power Apps, Power Automate flows and Power BI solutions that support internal processes and business reporting. Translate business requirements into clear technical designs, user stories and workable Power Platform solutions. Configure and manage Dataverse data structures, connections and environment settings to support secure and reliable delivery. Integrate Power Platform solutions with Microsoft 365, SharePoint, Teams and other business systems where required. Test applications, automations and dashboards, resolve defects and improve performance before and after release. Prepare technical documentation, release notes and user guidance so solutions are clear to support and easy to use. Monitor live solutions, investigate issues and deliver fixes that minimise disruption for colleagues and business operations. Work with stakeholders, delivery teams and technology colleagues to plan releases, prioritise updates and keep solutions aligned with business needs. Qualifications, Skills and Experience Strong understanding of access control, security and governance principles, including role-based access control, row-level security, column-level security and the use of Entra ID groups and roles. Experience building and supporting business solutions using Microsoft Power Apps, Power Automate and Power BI, including apps, workflows and reporting. Translating user requirements into technical designs, configured solutions and release documentation. Experience working with Dataverse, data models, connectors and permissions within the Power Platform. Testing, troubleshooting and supporting live Power Platform solutions, including diagnosing and resolving production issues. Experience working with technical and non-technical stakeholders to gather requirements, explain solutions and support adoption. Pay.UK Behaviours At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours: Listen to Find Win-Wins - Empathy, Listening and Understanding Influence with Courage - Influence, Courage Go Horizontal First - Cross Boundary Collaboration Take Ownership - Self Development Opportunity Mindset - Initiative Simplify - Achievement Orientation In addition, all leadership roles are expected to lead by example through the following behaviours: Set Direction - Strategic Planning, Team leadership Hold Colleagues to Account - Accountability Coach & Grow Your Colleagues - Develop Others Who we are Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the payment infrastructure and standards for the benefit of consumers and businesses nationwide. Inclusivity At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. Who we are Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide. Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos . Benefits & additional information 12% Non-contributory pension Discretionary annual bonus 30 days annual leave (excluding bank holidays) Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc Employee assistance programme Cycle to Work Scheme Season ticket loan Annual fitness subsidy of up to £500 per annum Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.