Semperian Group
Semperian Group are looking to recruit a Platforms Technical Lead based in Bristol on a full time, permanent contract basis. The Platforms Technical Lead plays a key role in ensuring our business critical technology platforms remain secure, resilient and fit for the future. The Platforms Technical Lead provides technical leadership across a range of enterprise technologies, including Microsoft 365, Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams and Defender. This role acts as a senior technical escalation point, coordinates third party managed service providers, and supports the delivery of projects, operational improvements and technology initiatives across the Group. Platforms Technical Lead Responsibilities Act as the technical lead and key point of contact for third party vendors and service providers, ensuring solutions align with business and technical requirements. Manage escalated technical issues, coordinating internal teams and external partners to deliver timely resolutions in line with service standards. Support and enhance the organisation's security, governance, and compliance frameworks, including vulnerability management and system patching. Maintain and develop identity and access management solutions, including SSO, MFA, automated provisioning, and security baselines. Lead the creation, review, and continuous improvement of technical processes, documentation, test plans, and operational playbooks. Monitor platform performance, security, and resilience, managing alerts and driving proactive service improvements. Provide technical leadership during major incidents, conducting root cause analysis and implementing preventative measures. Support the design, implementation, testing, and transition of new systems, platforms, and technology projects. Act as a technical escalation point for the Digital Services team, providing expert guidance across the organisation's platforms, systems, and websites. Platforms Technical Lead Requirements Strong experience working with and managing third party vendors, service providers, and stakeholders to deliver effective IT services. Excellent knowledge of Microsoft technologies, including Microsoft 365, Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams, Defender, Active Directory, Windows Server, and Power Platform. Proven experience developing and implementing IT governance, security, and operational best practices, including vulnerability management and compliance processes. Solid understanding of infrastructure technologies, including networking, Wi Fi, firewalls, email security, backup, disaster recovery, and identity and access management. Experience supporting IT operations and projects, including service desk environments, monitoring tools, testing, troubleshooting, and technical project delivery. Proactive, positive, and collaborative, with a strong "can-do" attitude and commitment to delivering excellent outcomes. A confident problem solver, able to work through complex challenges, ambiguity, and evolving business requirements. Self motivated and capable of independently investigating, troubleshooting, and implementing technical solutions. Strong communicator with excellent stakeholder management skills, able to build relationships, work effectively as part of a team, and meet deadlines. Adaptable and inquisitive, with a passion for continuous learning, emerging technologies, and driving service improvements. About Semperian Group Semperian Group is a dedicated team of infrastructure experts sharing a core understanding: that effective day to day management delivers value, stability and returns over the long term. As one of the largest SPV and Asset Management service providers to the PPP / PFI infrastructure market, we seek to protect and enhance the value of our investor's assets, which currently stand at £3bn. Semperian Group welcomes applications from ex service and other former military personnel. We are committed to honouring the Armed Forces Covenant and supporting the Armed Forces community. Location Bristol Job Type Permanent, Full Time Salary Up to £57,000 Benefits We are proud to offer a range of excellent benefits including family friendly policies such as enhanced maternity and paternity pay, menopause support, private medical insurance and healthcare cash plan, access to online GP services, generous pension plan, 25 days annual leave increasing with service, hybrid and flexible working opportunities, life assurance, and a commitment to ongoing learning and development opportunities including support with professional study and memberships. Diversity We're incredibly proud to be an equal opportunity employer and are working to create a more diverse and inclusive workplace that celebrates diversity and creates equity amongst our employees. We are proud of the work we have done so far, but know that we still have a way to go both as an employer and in supporting the industry to represent the communities and society we operate in. We encourage applications from candidates of all backgrounds. If you require reasonable adjustments at any part of your application, please get in touch.
Semperian Group are looking to recruit a Platforms Technical Lead based in Bristol on a full time, permanent contract basis. The Platforms Technical Lead plays a key role in ensuring our business critical technology platforms remain secure, resilient and fit for the future. The Platforms Technical Lead provides technical leadership across a range of enterprise technologies, including Microsoft 365, Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams and Defender. This role acts as a senior technical escalation point, coordinates third party managed service providers, and supports the delivery of projects, operational improvements and technology initiatives across the Group. Platforms Technical Lead Responsibilities Act as the technical lead and key point of contact for third party vendors and service providers, ensuring solutions align with business and technical requirements. Manage escalated technical issues, coordinating internal teams and external partners to deliver timely resolutions in line with service standards. Support and enhance the organisation's security, governance, and compliance frameworks, including vulnerability management and system patching. Maintain and develop identity and access management solutions, including SSO, MFA, automated provisioning, and security baselines. Lead the creation, review, and continuous improvement of technical processes, documentation, test plans, and operational playbooks. Monitor platform performance, security, and resilience, managing alerts and driving proactive service improvements. Provide technical leadership during major incidents, conducting root cause analysis and implementing preventative measures. Support the design, implementation, testing, and transition of new systems, platforms, and technology projects. Act as a technical escalation point for the Digital Services team, providing expert guidance across the organisation's platforms, systems, and websites. Platforms Technical Lead Requirements Strong experience working with and managing third party vendors, service providers, and stakeholders to deliver effective IT services. Excellent knowledge of Microsoft technologies, including Microsoft 365, Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams, Defender, Active Directory, Windows Server, and Power Platform. Proven experience developing and implementing IT governance, security, and operational best practices, including vulnerability management and compliance processes. Solid understanding of infrastructure technologies, including networking, Wi Fi, firewalls, email security, backup, disaster recovery, and identity and access management. Experience supporting IT operations and projects, including service desk environments, monitoring tools, testing, troubleshooting, and technical project delivery. Proactive, positive, and collaborative, with a strong "can-do" attitude and commitment to delivering excellent outcomes. A confident problem solver, able to work through complex challenges, ambiguity, and evolving business requirements. Self motivated and capable of independently investigating, troubleshooting, and implementing technical solutions. Strong communicator with excellent stakeholder management skills, able to build relationships, work effectively as part of a team, and meet deadlines. Adaptable and inquisitive, with a passion for continuous learning, emerging technologies, and driving service improvements. About Semperian Group Semperian Group is a dedicated team of infrastructure experts sharing a core understanding: that effective day to day management delivers value, stability and returns over the long term. As one of the largest SPV and Asset Management service providers to the PPP / PFI infrastructure market, we seek to protect and enhance the value of our investor's assets, which currently stand at £3bn. Semperian Group welcomes applications from ex service and other former military personnel. We are committed to honouring the Armed Forces Covenant and supporting the Armed Forces community. Location Bristol Job Type Permanent, Full Time Salary Up to £57,000 Benefits We are proud to offer a range of excellent benefits including family friendly policies such as enhanced maternity and paternity pay, menopause support, private medical insurance and healthcare cash plan, access to online GP services, generous pension plan, 25 days annual leave increasing with service, hybrid and flexible working opportunities, life assurance, and a commitment to ongoing learning and development opportunities including support with professional study and memberships. Diversity We're incredibly proud to be an equal opportunity employer and are working to create a more diverse and inclusive workplace that celebrates diversity and creates equity amongst our employees. We are proud of the work we have done so far, but know that we still have a way to go both as an employer and in supporting the industry to represent the communities and society we operate in. We encourage applications from candidates of all backgrounds. If you require reasonable adjustments at any part of your application, please get in touch.
Semperian Group
Bristol, Gloucestershire
Semperian Group are looking to recruit a Technology Support Technician based in Bristol on a full time, permanent contract basis. The Technology Support Technician will act as the first point of contact for technology and user-related queries and incidents across the organisation. You will be responsible for delivering high-quality technical support, ensuring the timely resolution or escalation of issues, and maintaining excellent customer service standards for all employees. Key Responsibilities Managing and triaging Service Desk tickets, ensuring issues are categorised, prioritised and assigned appropriately. Identifying, diagnosing and resolving first line hardware and software issues. Providing support for in house developed and SaaS products. Supporting users via phone, email and remote desktop. Assisting with the configuration and setup of end user devices. Managing technology assets and equipment processes. Supporting mobile devices, including iPhones and iPads. Carrying out password resets and supporting account queries. Qualifications & Skills Proficiency in troubleshooting hardware, software and mobile devices. Knowledge of Windows OS, Microsoft 365, Teams, common SaaS platforms and laptop hardware. Experience in a customer service or customer facing role. Excellent customer service skills and the ability to provide support over the phone. You will also bring a positive, team oriented approach, strong organisational skills, attention to detail, and a willingness to learn and embrace new technologies. Appropriate level of DBS check. About Semperian Group Semperian Group is a dedicated team of infrastructure experts sharing a core understanding: that effective day to day management delivers value, stability and returns over the long term. As one of the largest SPV and Asset Management service providers to the PPP / PFI infrastructure market, we seek to protect and enhance the value of our investor's assets, which currently stand at £3bn. Semperian Group welcomes applications from ex service and other former military personnel. We are committed to honouring the Armed Forces Covenant and supporting the Armed Forces community. Location Bristol Job Type Permanent, Full Time Salary Up to £30,000 Benefits We offer a range of excellent benefits including family friendly policies such as enhanced maternity and paternity pay, menopause support, private medical insurance and healthcare cash plan, access to online GP services, generous pension plan, 25 days annual leave increasing with service, hybrid and flexible working opportunities, life assurance, and a commitment to ongoing learning and development opportunities including support with professional study and memberships. Diversity Statement We are proud to be an equal opportunity employer and are working to create a more diverse and inclusive workplace that celebrates diversity and creates equity amongst our employees. We encourage applications from candidates of all backgrounds. If you require reasonable adjustments at any part of your application, please get in touch.
Semperian Group are looking to recruit a Technology Support Technician based in Bristol on a full time, permanent contract basis. The Technology Support Technician will act as the first point of contact for technology and user-related queries and incidents across the organisation. You will be responsible for delivering high-quality technical support, ensuring the timely resolution or escalation of issues, and maintaining excellent customer service standards for all employees. Key Responsibilities Managing and triaging Service Desk tickets, ensuring issues are categorised, prioritised and assigned appropriately. Identifying, diagnosing and resolving first line hardware and software issues. Providing support for in house developed and SaaS products. Supporting users via phone, email and remote desktop. Assisting with the configuration and setup of end user devices. Managing technology assets and equipment processes. Supporting mobile devices, including iPhones and iPads. Carrying out password resets and supporting account queries. Qualifications & Skills Proficiency in troubleshooting hardware, software and mobile devices. Knowledge of Windows OS, Microsoft 365, Teams, common SaaS platforms and laptop hardware. Experience in a customer service or customer facing role. Excellent customer service skills and the ability to provide support over the phone. You will also bring a positive, team oriented approach, strong organisational skills, attention to detail, and a willingness to learn and embrace new technologies. Appropriate level of DBS check. About Semperian Group Semperian Group is a dedicated team of infrastructure experts sharing a core understanding: that effective day to day management delivers value, stability and returns over the long term. As one of the largest SPV and Asset Management service providers to the PPP / PFI infrastructure market, we seek to protect and enhance the value of our investor's assets, which currently stand at £3bn. Semperian Group welcomes applications from ex service and other former military personnel. We are committed to honouring the Armed Forces Covenant and supporting the Armed Forces community. Location Bristol Job Type Permanent, Full Time Salary Up to £30,000 Benefits We offer a range of excellent benefits including family friendly policies such as enhanced maternity and paternity pay, menopause support, private medical insurance and healthcare cash plan, access to online GP services, generous pension plan, 25 days annual leave increasing with service, hybrid and flexible working opportunities, life assurance, and a commitment to ongoing learning and development opportunities including support with professional study and memberships. Diversity Statement We are proud to be an equal opportunity employer and are working to create a more diverse and inclusive workplace that celebrates diversity and creates equity amongst our employees. We encourage applications from candidates of all backgrounds. If you require reasonable adjustments at any part of your application, please get in touch.