Synergy Flavors

Company OverviewSynergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry-we're a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods.We believe great flavor starts with great people. That's why we're committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences.Your Role in Synergy's SuccessYou will be the first point of contact for users across our global customer and product platforms - troubleshooting issues, managing user access, and making sure things run smoothly day to day. You will also get hands-on with data quality, system administration, and process improvement, using AI-enabled tools to work smarter. This is a role that gives you real exposure early - to enterprise systems, global teams, and the kind of problems that matter to a business.How You Will ContributeSupport users across our global applications, resolving issues and responding to queriesHandle system admin tasks including configuration, user access, and account setupMaintain and govern master data to keep our platforms accurate and reliableTroubleshoot and escalate incidents, tracking them through to resolutionContribute to process improvements that make systems work better for everyoneMaintain documentation and support knowledge sharing across the teamEssential RequirementsA degree in IT, Computer Science, or a related field1+ years IT support/service desk experienceA foundational understanding of IT systems and enterprise applicationsStrong attention to detail and problem-solving skillsGood communication skills and a customer-focused approachAbility to prioritise and manage multiple tasksDesirable RequirementsITIL Foundation certification is a bonus, not a mustExposure to CRM, ERP or similar systemsFamiliarity with tools like ServiceNow or JiraInterest in building a career in IT support or enterprise systemsOur Commitment to our PeopleWe are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams.We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets.Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.

Synergy Flavors in High Wycombe is seeking an IT Support professional to be the first point of contact for users across global applications. You will troubleshoot issues, manage user access, and ensure smooth daily operations while engaging with enterprise systems. The ideal candidate will have a degree in IT or Computer Science and at least one year of support experience. Join us to develop your career in IT support and contribute to process improvements within a diverse and inclusive team.