ATL Medical, Inc. is seeking an IT Support Technician in Wales to provide first- and second-line support for IT systems. This role is essential for maintaining smooth operations and resolving technical issues efficiently. The ideal candidate will have at least a year of experience in IT support, strong communication skills, and the ability to multitask. The position is hybrid and full-time, accommodating personal integrity and a customer-focused approach.
31/07/2026
Full time
ATL Medical, Inc. is seeking an IT Support Technician in Wales to provide first- and second-line support for IT systems. This role is essential for maintaining smooth operations and resolving technical issues efficiently. The ideal candidate will have at least a year of experience in IT support, strong communication skills, and the ability to multitask. The position is hybrid and full-time, accommodating personal integrity and a customer-focused approach.
IT Support TechnicianApplyremote type: Hybridlocations: Wales UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR100271 JOB PURPOSE The IT Support Technician is responsible for providing first- and second-line technical support to end users across the organization. This role ensures the smooth operation of IT systems, resolves technical issues efficiently, and supports infrastructure, security, and compliance standards. PRINCIPAL ACCOUNTABILITIES Provision of first- and second-line technical support for users of hardware and software systems to provide prompt resolution of technical problems Perform diagnostic tests, modifications or repairs to software and hardware; replacing or recommending alternatives as needed to restore and improve functionality Install, maintain & support a variety of desktop, laptop, network hardware & software systems within the company to maintain provision of IT facilities. Manage & Monitor Helpdesk calls and logs and take appropriate action to ensure satisfactory response to set Service Level Agreements (SLA) and Key Performance Indicators (KPI). Maintains inventory asset lists of IT equipment to ensure compliance with business processes and internal audit requirements. Ensure software compliance processes are followed and catalogued to maintain compliance Maintain IT hardware and operating systems to industry standards to ensure continued service support. Train users on internal IT systems. Creation of I.T documentation to assist in building out of current I.T knowledge base Work in accordance with Company Quality Standards, procedures and processes and comply with the requirements of Good Documentation Practice (GDP) and Good Manufacturing Practice (GMP). Adhere to the standards of behaviours, policies and procedures as laid out in the employee handbook. All other essential duties as directed. MINIMUM KNOWLEDGE, SKILLS & EXPERIENCE Education / Qualifications: Good standard of education to at least GCSE level Behaviours/Skills/Experience Minimum of a years' experience in an IT support capacity in a user orientated environment. Ability to communicate well in English, both written and orally Excellent team working skills Customer focused taking accountability and working with personal integrity. Ability to multitask and prioritise. Excellent personal integrity and ability to always ensure strict confidentiality.Our Mission to is partner with the world's leading medical device companies to accelerate the development and manufacturing of innovative medical devices. We look for employees who live our values; Honesty, Excellence, Accountability, Respect & Teamwork (HEART) as a part of their daily interactions with customers, peers and their communities.
31/07/2026
Full time
IT Support TechnicianApplyremote type: Hybridlocations: Wales UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR100271 JOB PURPOSE The IT Support Technician is responsible for providing first- and second-line technical support to end users across the organization. This role ensures the smooth operation of IT systems, resolves technical issues efficiently, and supports infrastructure, security, and compliance standards. PRINCIPAL ACCOUNTABILITIES Provision of first- and second-line technical support for users of hardware and software systems to provide prompt resolution of technical problems Perform diagnostic tests, modifications or repairs to software and hardware; replacing or recommending alternatives as needed to restore and improve functionality Install, maintain & support a variety of desktop, laptop, network hardware & software systems within the company to maintain provision of IT facilities. Manage & Monitor Helpdesk calls and logs and take appropriate action to ensure satisfactory response to set Service Level Agreements (SLA) and Key Performance Indicators (KPI). Maintains inventory asset lists of IT equipment to ensure compliance with business processes and internal audit requirements. Ensure software compliance processes are followed and catalogued to maintain compliance Maintain IT hardware and operating systems to industry standards to ensure continued service support. Train users on internal IT systems. Creation of I.T documentation to assist in building out of current I.T knowledge base Work in accordance with Company Quality Standards, procedures and processes and comply with the requirements of Good Documentation Practice (GDP) and Good Manufacturing Practice (GMP). Adhere to the standards of behaviours, policies and procedures as laid out in the employee handbook. All other essential duties as directed. MINIMUM KNOWLEDGE, SKILLS & EXPERIENCE Education / Qualifications: Good standard of education to at least GCSE level Behaviours/Skills/Experience Minimum of a years' experience in an IT support capacity in a user orientated environment. Ability to communicate well in English, both written and orally Excellent team working skills Customer focused taking accountability and working with personal integrity. Ability to multitask and prioritise. Excellent personal integrity and ability to always ensure strict confidentiality.Our Mission to is partner with the world's leading medical device companies to accelerate the development and manufacturing of innovative medical devices. We look for employees who live our values; Honesty, Excellence, Accountability, Respect & Teamwork (HEART) as a part of their daily interactions with customers, peers and their communities.