OneAdvanced Limited

OneAdvanced Limited is seeking a Microsoft 365 Specialist (Modern Workplace) to join our IT Managed Services team in the UK. You will provide second-line support across Microsoft 365 services, manage Intune and endpoint configurations, and ensure secure, compliant identity and access governance for multiple customer environments. Working within a 24x7 operations model, you will collaborate with infrastructure, network, and security engineers to resolve incidents, implement changes, and drive

Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintainingthe stability, security, and continuous improvement of customer environments acrosscloud, infrastructure, and modern workplace services. What You Will Do As a Microsoft 365 Specialist (Modern Workplace), you willspecialisein Microsoft 365 and endpoint managementservices. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed.You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. What You Will Have Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software is our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

OneAdvanced Limited is seeking an experienced Anaplan Developer to lead ongoing development and maintenance of our Anaplan models across financial, ARR and workforce planning. You will collaborate with our offshore Centre of Excellence, train stakeholders, and provide day-to-day support to maximise value from Anaplan. With 6+ years in Anaplan development, you will design complex models, ensure data integrity, and deliver high-quality code while partnering with cross-functional teams to align

Role Introduction Role Profile: We're seeking an experienced and skilled Anaplan Developer to drive the continued growth and development of our Anaplan solution. As we're still in the early stages of our Anaplan journey, with key modules such as financial reporting, ARR, and workforce planning went live in H1 2025, we're looking for a candidate that can help us unlock the full potential of Anaplan as our chosen Business Intelligence and planning tool. As the successful candidate, you'll be responsible for overseeing the ongoing development and maintenance of the tool, working closely with our offshore Centre of Excellence team. Your customer centric approach will involve collaborating with stakeholders to understand their needs, delivering training, and providing day to day support to ensure seamless adoption and maximise the benefits of Anaplan. What You Will Do Be a part of the development and maintenance of OneAdvanced's Anaplan models, including financial, ARR, workforce planning and KPI modules Design and implement new Anaplan models and workflows to meet business requirements Collaborate with stakeholders to gather requirements and ensure alignment with business objectives Develop and maintain high quality Anaplan code, ensuring data integrity and accuracy Ensure high standards of user experience, including interface optimisation, training, and support materials Work closely with cross functional teams to integrate data from various different sources Troubleshoot and resolve data and other Anaplan related issues and errors Stay up to date with Anaplan product updates and advancements, and implement new features and functionality as needed Develop and maintain documentation of Anaplan models, workflows, and processes Collaborate with the business to identify areas for process improvement and implement changes to Anaplan models and workflows Ensure data quality and integrity, and implement data validation and governance processes What You Will Have 6+ years of experience in Anaplan development, with a strong understanding of Anaplan's platform and functionality should be a Anaplan Solution Architect Proven experience in designing and implementing complex Anaplan models and workflows, together with strong technical skills in Anaplan, including data modelling, workflow design, and scripting Excellent problem solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues Strong communication and interpersonal skills, with the ability to work effectively with cross functional teams Experience with data governance and data quality processes, as well as execution of strict user access controls Strong understanding of business operations and financial planning processes Experience with Power BI / similar data visualization tools an advantage Experience working in a Finance function and in the software industry an advantage, including knowledge of ARR and other SaaS metrics What We Do For You Wellbeingfocused-Ourpeopleareourgreatestassets,andensuringeveryonefeelstheirbestself tocometoworkisintegral. AnnualLeave-20daysofannualleave,pluspublicholidays EmployeeAssistanceProgramme-Freeadvice,support,andconfidentialcounsellingavailable24/7. Personal Growth- Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes- From Future Managers to Leadership Training, our development programmes help you get where you need to go Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. Life Insurance - 3x annual salary Personal Accident Insurance - providing cover in the event of serious injury/illness. Performance Bonus- Our Group wide bonus scheme enables you to reap the rewards of your success Who We Are At OneAdvanced, we are at the forefront of delivering sector focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise grade, 24x7x365 technical support to mid market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. What You Will Do As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide third line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross platform issues. What You Will Have Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical history exclusions Financial benefits that have your back Performance based rewards tailored to your role, from company wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

OneAdvanced Limited is seeking a Systems Engineer (Modern Workplace) to specialise in Microsoft 365 and endpoint management. You will support live service operations across multiple customer environments, ensuring collaboration platforms and identity services stay secure, stable, and well governed, while contributing to incident resolution and continuous improvement. In this role, you will deepen technical capabilities across the Microsoft ecosystem, automate using PowerShell, and work to

What You Will Do As a Technical Support Engineer you will provide technical support to one of our customers and their end-users. When appropriate, you will act as a technical escalation route to our 1st line Service Desk. Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary. Troubleshooting and resolving tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket. Creating / updating training materials, runbooks and knowledge base articles. Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction. What You Will Have Ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach. Good understanding and knowledge of ITSM practices and procedures. Good knowledge of enterprise level IT systems and services. Experience in coordination of issue resolution to agreed service levels and targets. The ability to self organise and prioritise workload. Excellent communication and inter personal skills. A proactive approach to self development. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year. Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave. Robust sick pay of up to 13 weeks full pay + 13 weeks half pay. 24/7 Employee Assistance Programme for confidential support. Private medical insurance for everyone, no medical history exclusions. Financial benefits that have your back Performance based rewards tailored to your role, from company wide bonuses to OTE and commission structures. Income protection: up to 75% salary for 5 years if you ever need it. Grow your career with us SkillsHub learning platform with leadership pathways, future manager training, and a huge online library. Access to external training and apprenticeships. Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding. Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger. Plus other flexible benefits ULEV car scheme with 1,000+ models. Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.

OneAdvanced Limited is seeking a dedicated Technical Support Engineer to provide exceptional support to customers. You will be responsible for troubleshooting IT issues, ensuring adherence to service level agreements, and maintaining customer satisfaction. The ideal candidate should possess a methodical approach to solving problems across various IT systems. In addition to a supportive work culture, we offer comprehensive benefits including 26 days of holiday, private medical insurance, and extensive professional development opportunities.

Join OneAdvanced OneAdvanced serves customers who often have deeply embedded, on-premise or hosted systems that are integral to how they operate. This is a senior, customer-facing architecture role that goes well beyond traditional pre-sales. You will act as the bridge between customer strategy, core business processes, technology design, and service delivery - working alongside sales teams to help organisations modernise their enterprise landscapes. You will also play a meaningful role in how we approach this commercially - partnering with Revenue Enablement to shape the technical sales methodology we use across the business. What You Will Do Day to day Work closely with customers to understand their current-state systems, data flows, and key processes - and map these to the capabilities of our workflows/applications and platform services. Define integration and data flow strategies across internal and third-party systems, which may include ERP, HR, CRM, and risk and compliance platforms. Advise on master data management approaches with a platform-first mindset, reducing architectural complexity and technical debt. Assess customer data readiness for AI adoption - identifying quality, governance, and lineage gaps that need to be resolved before AI features can deliver meaningful value, and guiding customers through a pragmatic path to readiness. Help customers understand how AI and automation can be embedded within their workflows to improve decision-making and operational efficiency. Engage substantively with responsible AI and governance questions, particularly with buyers in regulated environments such as health, care, and government - covering explainability, auditability, bias, and data subject rights. Navigate sector-specific constraints - whether data residency and security requirements in health and care, procurement framework obligations in public sector, or operational integration demands in transport, logistics, and manufacturing - and design solutions that address these without compromising platform simplicity. Understand the outcome the customer is looking to achieve, and architect the solution to move them from their existing tech stack to IQ, the intelligent system of work for their given sector. Articulate how a move to OneAdvanced simplifies enterprise architecture - making the case clearly to both technical and non-technical stakeholders. Contribute to the development of our technical sales methodology in partnership with Revenue Enablement and the broader Solutions team. Subject matter expert for Bid responses around architecture, security and AI, working as part of a group of stakeholders to complete responses Partner closely with Sales, Product and Services to ensure proposed solutions are executable, scalable, and aligned to customer outcomes. Represent OneAdvanced at customer and industry events, sharing insight on data architecture, integration design, and digital transformation in enterprise software What You Will Have Please note, applicants must have the legal right to work in the UK at the time of application. Technical depth Strong grounding in ERP architecture - data models, integration patterns, and business process dependencies. Comfortable with cloud platform design, multi-tenant SaaS, and modern security models. Migration literacy Experience assessing legacy, on-premise, or hosted environments. Able to identify complexity, data integrity risk, and dependency chains - and translate these into a coherent transition approach. Consultative instinct Skilled at discovery. Able to surface what is actually blocking a customer, not just what they say is blocking them. Confident challenging assumptions. Commercial awareness Understands the deal context. Can build a compelling total cost of ownership case and recognise when technical risk is genuine versus when it is customer anxiety in disguise. Methodology thinking Desirable - has contributed to or built technical sales playbooks - including qualification criteria and discovery documentation. Able to abstract patterns from deal experience and codify what good looks like. Cross-functional influence Comfortable working laterally without authority. Influences sellers, enablement, and Solutions colleagues through credibility and clear reasoning rather than hierarchy. Applied AI translation Able to move a customer from vague curiosity - or vague fear - about AI to a concrete, credible adoption roadmap. Understands how AI capabilities embed into existing workflows, not just what they are in theory. Conversant in responsible AI, data readiness, and governance requirements, particularly in regulated environments. Sector expertise Desirable - experience working in the sectors we serve, and an understanding of some of the regulatory compliance our customer operate under. Beyond the job spec You stay current on platform evolution, competitor positioning, and sector trends. You are methodical under pressure. You do not cut corners on rigour when a deal gets complex or a timeline compresses. You are honest with customers helping them to see where something is a genuine challenge, or help them overcome perceived challenges. You know that the biggest barrier to AI adoption in most organisations is not technology - it is data quality, governance, and trust. You can have that conversation without losing the room. If you have spent your career sitting at the intersection of enterprise technology and the humans who rely on it - and you want a role where your architecture thinking directly shapes both customer outcomes and how a business sells - we would like to hear from you What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

OneAdvanced Limited is seeking a senior customer-facing architecture professional in Birmingham with strong expertise in ERP architecture and AI adoption. You will bridge customer strategies with technology designs and service delivery, ensuring successful transitions to modern workflows. The ideal candidate will possess excellent consultative skills and a deep understanding of data governance. Join OneAdvanced and contribute to impactful technology solutions across various sectors.