Derbyshire Healthcare NHS
Swadlincote, Derbyshire
View our current vacancies by professional area below, or view all our vacancies at Main area Team Administrator Support Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Monday-Wednesday-Friday) Job ref 383-OPC-7594-26 Site Dale bank View Town Swadlincote Salary £25,272 PA Pro Rata Salary period Yearly Closing 05/08/:59 Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'. We've been rated 'good' overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust. We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our "People First Culture" which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences. Job overview We have a fantastic opportunity for a part time dynamic and enthusiastic Support Administrator for the South and Dales Older Adult Community Mental Health Team. The successful applicant will support our administration function, as well as a team of clinicians and ensure the general, smooth running of our team admin function. Our team provides assessment, treatment and care for patients in the older adult population who experience organic and/or functional illnesses, as well as support to their carers. None of this can be done effectively without the integral administration team. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visa's and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK () Main duties of the job The role of Team Administration Support is challenging and varied, providing exciting opportunity to grow and develop, whilst supporting the day to day running of the Community Mental Health Team. This includes answering telephone calls, which could be from patients, staff, social care, care homes, or community organisations, amongst others. Admin Support then triage these calls to be passed on to the appropriate person, as well as supporting the caller, who may be distressed. The Admin Support role involves using Patient Record software, the input referrals, upload paperwork, discharge patients and generally supporting the clinicians. The role is dynamic and involves the need to be responsive. Working in a busy team means there is a high number of referrals and phone calls. Admin Support staff also attend multi-disciplinary meetings, where they support the team with recording outcomes and working with the Patient Record to ensure the tasks are sent and waiting lists are amended to reflect the discussion. Our team often see patients in their own homes, to support accessibility, and for that reason, we do not have our own reception area. The front-facing aspect of the role is predominantly through answering the phone. However, there may be occasions when our Administration Team supports our Working Age Adult counterparts in the building reception. The Admin Support staff are key players within the wider team, and the role is essential to supporting service users. Working for our organisation Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'. CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust." Benefits include: Commitment to flexible working where this is possible 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service Yearly appraisal and commitment to ongoing training Good maternity, paternity and adoption benefits Health service discounts and online benefits Incremental pay progression Free confidential employee assistance programme 24/7 Access to our LGBT+ network, BAME Network and Christian Network Health and wellbeing opportunities Structured learning and development opportunities Detailed job description and main responsibilities Person specification Qualifications OCR/RSA II Typewriting or Word Processing or equivalent typing qualification or demonstrable experience Skills Good standard of spelling and grammatical accuracy Excellent written and verbal communication skills Ability to work as part of a team Ability to prioritise and work to the required standards within defined time limits Able to type to RSA II standard Knowledge and Experience Ability to accurately input data Experience of using Microsoft computer packages Previous administration experience Previous experience in front of house role/telephone enquires Personal Qualities Non-judgemental/positive attitude towards service users and carers Ability to be flexible in approach and working practices Additional Information Flexible Working As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. Disability Confident Employer The Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process please let us know. DBS Checks The cost of undertaking a DBS (Disclosure and Barring Service) disclosure will be met by the individual. The Trust will meet the initial costs of the disclosure which will be deducted from your first month's salary. This job may close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Information about joining our bank of temporary workers Information on the support and education we provide to junior doctors during their years of clinical training Information about the agreed set of commitments that employees can each expect from the Trust, and give in return
View our current vacancies by professional area below, or view all our vacancies at Main area Team Administrator Support Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Monday-Wednesday-Friday) Job ref 383-OPC-7594-26 Site Dale bank View Town Swadlincote Salary £25,272 PA Pro Rata Salary period Yearly Closing 05/08/:59 Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'. We've been rated 'good' overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust. We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our "People First Culture" which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences. Job overview We have a fantastic opportunity for a part time dynamic and enthusiastic Support Administrator for the South and Dales Older Adult Community Mental Health Team. The successful applicant will support our administration function, as well as a team of clinicians and ensure the general, smooth running of our team admin function. Our team provides assessment, treatment and care for patients in the older adult population who experience organic and/or functional illnesses, as well as support to their carers. None of this can be done effectively without the integral administration team. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visa's and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK () Main duties of the job The role of Team Administration Support is challenging and varied, providing exciting opportunity to grow and develop, whilst supporting the day to day running of the Community Mental Health Team. This includes answering telephone calls, which could be from patients, staff, social care, care homes, or community organisations, amongst others. Admin Support then triage these calls to be passed on to the appropriate person, as well as supporting the caller, who may be distressed. The Admin Support role involves using Patient Record software, the input referrals, upload paperwork, discharge patients and generally supporting the clinicians. The role is dynamic and involves the need to be responsive. Working in a busy team means there is a high number of referrals and phone calls. Admin Support staff also attend multi-disciplinary meetings, where they support the team with recording outcomes and working with the Patient Record to ensure the tasks are sent and waiting lists are amended to reflect the discussion. Our team often see patients in their own homes, to support accessibility, and for that reason, we do not have our own reception area. The front-facing aspect of the role is predominantly through answering the phone. However, there may be occasions when our Administration Team supports our Working Age Adult counterparts in the building reception. The Admin Support staff are key players within the wider team, and the role is essential to supporting service users. Working for our organisation Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'. CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust." Benefits include: Commitment to flexible working where this is possible 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service Yearly appraisal and commitment to ongoing training Good maternity, paternity and adoption benefits Health service discounts and online benefits Incremental pay progression Free confidential employee assistance programme 24/7 Access to our LGBT+ network, BAME Network and Christian Network Health and wellbeing opportunities Structured learning and development opportunities Detailed job description and main responsibilities Person specification Qualifications OCR/RSA II Typewriting or Word Processing or equivalent typing qualification or demonstrable experience Skills Good standard of spelling and grammatical accuracy Excellent written and verbal communication skills Ability to work as part of a team Ability to prioritise and work to the required standards within defined time limits Able to type to RSA II standard Knowledge and Experience Ability to accurately input data Experience of using Microsoft computer packages Previous administration experience Previous experience in front of house role/telephone enquires Personal Qualities Non-judgemental/positive attitude towards service users and carers Ability to be flexible in approach and working practices Additional Information Flexible Working As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. Disability Confident Employer The Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process please let us know. DBS Checks The cost of undertaking a DBS (Disclosure and Barring Service) disclosure will be met by the individual. The Trust will meet the initial costs of the disclosure which will be deducted from your first month's salary. This job may close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Information about joining our bank of temporary workers Information on the support and education we provide to junior doctors during their years of clinical training Information about the agreed set of commitments that employees can each expect from the Trust, and give in return