Technical Support Specialist - Jackson, MS Job Category: Information Technology Requisition Number: TECHN003343 Full-Time On-site Locations Showing 1 location Jackson, MS 39202, USA Description Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward: the voice of our children and families always comes first Relationships matter and our differences make us stronger We take great joy in service to others Our families and our communities deserve our very best Canopy has been recognized as a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for . At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges. We offer a comprehensive benefits package for all eligible full time employees. Benefits include, but are not limited to: Competitive Compensation 403b Retirement Plan with Match PTO/Vacation Employee Wellness Program and Counseling Services Position Overview The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non recurring problems. The position utilizes one on one consultancy to end users and Organization Network staff. The position's responsibilities require independent analyses, communication and problem solving skills. Work that is performed requires a strong work ethic, independent thinking, initiative and judgment. Job Responsibilities Provide technical support to end users via IT Support system(s). Track, prioritize and document requests using an IT support request system. Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems. Recommends and/or performs upgrades on systems to ensure longevity. Works with Regional Directors, IT management, & procurement staff to purchase hardware and software. Assists with keeping Facility Manual documentation updated with current network configuration information. Keeps location inventory lists updated and accurate. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works under Technical Support Specialist II on special projects as assigned by IT management. Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers. Required Qualifications Associate's degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required. Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e mail support; Active Directory; Microsoft Server 2008 and above; excellent communication skills both verbal and written. Phone system experience helpful. Must be willing to use personal vehicle for Organization travel when required. Mileage will be reimbursed when applicable. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
26/07/2026
Full time
Technical Support Specialist - Jackson, MS Job Category: Information Technology Requisition Number: TECHN003343 Full-Time On-site Locations Showing 1 location Jackson, MS 39202, USA Description Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward: the voice of our children and families always comes first Relationships matter and our differences make us stronger We take great joy in service to others Our families and our communities deserve our very best Canopy has been recognized as a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for . At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges. We offer a comprehensive benefits package for all eligible full time employees. Benefits include, but are not limited to: Competitive Compensation 403b Retirement Plan with Match PTO/Vacation Employee Wellness Program and Counseling Services Position Overview The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non recurring problems. The position utilizes one on one consultancy to end users and Organization Network staff. The position's responsibilities require independent analyses, communication and problem solving skills. Work that is performed requires a strong work ethic, independent thinking, initiative and judgment. Job Responsibilities Provide technical support to end users via IT Support system(s). Track, prioritize and document requests using an IT support request system. Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems. Recommends and/or performs upgrades on systems to ensure longevity. Works with Regional Directors, IT management, & procurement staff to purchase hardware and software. Assists with keeping Facility Manual documentation updated with current network configuration information. Keeps location inventory lists updated and accurate. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works under Technical Support Specialist II on special projects as assigned by IT management. Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers. Required Qualifications Associate's degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required. Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e mail support; Active Directory; Microsoft Server 2008 and above; excellent communication skills both verbal and written. Phone system experience helpful. Must be willing to use personal vehicle for Organization travel when required. Mileage will be reimbursed when applicable. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Canopy Standard is seeking a Technical Support Specialist to provide on-site technical support in London. This role includes troubleshooting a wide range of IT issues, maintaining systems, and ensuring seamless operation of desktop and network infrastructure. The ideal candidate will possess an Associate's degree in Computer Science and have at least 2 years of experience in IT support. A competitive compensation package is offered including benefits like PTO and a retirement plan.
26/07/2026
Full time
Canopy Standard is seeking a Technical Support Specialist to provide on-site technical support in London. This role includes troubleshooting a wide range of IT issues, maintaining systems, and ensuring seamless operation of desktop and network infrastructure. The ideal candidate will possess an Associate's degree in Computer Science and have at least 2 years of experience in IT support. A competitive compensation package is offered including benefits like PTO and a retirement plan.
Canopy Standard in Jackson, MS is seeking a Technical Support Specialist (Temporary) to assist staff with desktop/laptop support, software installation, and system testing. You will diagnose and resolve non-recurring issues, providing one-on-one support to end users and IT staff. Responsibilities include handling IT support requests, maintaining hardware/software, updating documentation, and ensuring desktop systems work with servers, mail, and networks.
23/07/2026
Full time
Canopy Standard in Jackson, MS is seeking a Technical Support Specialist (Temporary) to assist staff with desktop/laptop support, software installation, and system testing. You will diagnose and resolve non-recurring issues, providing one-on-one support to end users and IT staff. Responsibilities include handling IT support requests, maintaining hardware/software, updating documentation, and ensuring desktop systems work with servers, mail, and networks.
Technical Support Specialist (Temporary) - Jackson, MS Location: 402 Wesley Avenue, Jackson, MS 39202, USA Position Overview The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and Organization Network staff. The position's responsibilities require independent analyses, communication and problem solving skills. Work that is performed requires a strong work ethic, independent thinking, initiative and judgment. Job Responsibilities Provide technical support to end users via IT Support system(s). Track, prioritize and document requests using an IT support request system. Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems. Recommends and/or performs upgrades on systems to ensure longevity. Works with Regional Directors, IT management, & procurement staff to purchase hardware and software. Assists with keeping Facility Manual documentation updated with current network configuration information. Keeps location inventory lists updated and accurate. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works under Technical Support Specialist II on special projects as assigned by IT management. Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers. Required Qualifications Associate's degree in Computer Science, or equivalent trade school certification; at least 1 year of IT support experience. Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory; Microsoft Server 2008 and above; excellent communication skills both verbal and written. Phone system experience helpful. Must be willing to use personal vehicle for Organization travel when required. Mileage will be reimbursed when applicable. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
23/07/2026
Full time
Technical Support Specialist (Temporary) - Jackson, MS Location: 402 Wesley Avenue, Jackson, MS 39202, USA Position Overview The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and Organization Network staff. The position's responsibilities require independent analyses, communication and problem solving skills. Work that is performed requires a strong work ethic, independent thinking, initiative and judgment. Job Responsibilities Provide technical support to end users via IT Support system(s). Track, prioritize and document requests using an IT support request system. Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems. Recommends and/or performs upgrades on systems to ensure longevity. Works with Regional Directors, IT management, & procurement staff to purchase hardware and software. Assists with keeping Facility Manual documentation updated with current network configuration information. Keeps location inventory lists updated and accurate. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works under Technical Support Specialist II on special projects as assigned by IT management. Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers. Required Qualifications Associate's degree in Computer Science, or equivalent trade school certification; at least 1 year of IT support experience. Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory; Microsoft Server 2008 and above; excellent communication skills both verbal and written. Phone system experience helpful. Must be willing to use personal vehicle for Organization travel when required. Mileage will be reimbursed when applicable. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.