Virginia Tire & Auto

Broadlands 43180 Southern Walk Plaza Ashburn, VA 20148, USA Description The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service. Responsibilities Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance. Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs. Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency. Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss. Evaluate and implement new hardware and software to meet operational needs and improve system performance. Track and document IT inventory and assets, ensuring up to date records of all in store communication technologies. Collaborate with internal teams and external vendors on cross functional IT initiatives. Provide technical support to staff members, troubleshooting and resolving issues as they arise. Actively learn organizational systems and become an expert through self teaching, reviewing documentation, and guided learning processes. Perform other related duties as assigned. Education & Skills Required Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. 3 5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security. Excellent problem solving and analytical skills with attention to detail. Strong organizational and time management skills, with the ability to manage multiple tasks effectively. Self motivated and capable of working independently as well as part of a team. Excellent written and verbal communication skills in English. Ability to learn and adapt quickly to evolving technologies and organizational needs. Experience with technical writing and documentation, with proficiency in IT tools and systems. What We'll Do for You Free Health Insurance Industry best paid vacation and holidays Tire and auto repair discounts Affordable dental and vision insurance Life & short term disability insurance 401(k) with company match Energy filled, busy shops A clean, professional work environment with a team that wants to see you succeed A company culture designed to support your career growth Who We Are Virginia Tire & Auto is making car care as stress free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees. Virginia Tire & Auto promotes a smoke free, drug free environment. Equal Opportunity Employer Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking. Leader: Inspires teammates to follow them. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Virginia Tire & Auto is seeking an IT Support Specialist to enhance our IT infrastructure. This role involves providing top-notch technical support, maintaining system security, and managing help desk tickets to ensure operational efficiency. The ideal candidate will have a Bachelor's degree in IT, 3-5 years of relevant experience, and strong problem-solving skills. We offer an engaging work environment, health insurance, and a supportive company culture focused on team success.