Veranova L P

IT Functional Support Lead-Dynamics 365 (Operations) Edinburgh, Scotland, GB At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented and diverse workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference. Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients. Role Overview: The Functional Support Lead - Dynamics 365 ERP (Operations) is a critical, site based IT leadership role responsible for the day to day functional support, stabilization, and continuous improvement of the Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform supporting Operations. This role serves as the primary on site IT representative, partnering closely with Operations leadership and end users to ensure reliable system performance, high user adoption, and alignment between business processes and ERP functionality. The role operates within a regulated GxP environment and supports systems and processes aligned with CDMO industry requirements. While site based, this role works as part of a global D365 ERP team and provides cross site support when business priorities require. D365 F&O Functional Support (Operations) Serve as the primary functional support lead for Operations related D365 F&O modules, including Supply Chain, Manufacturing, Inventory, Procurement, and Warehouse Management. Provide hands on, on site support to business users, including issue triage, root cause analysis, and functional resolution. Perform hands on configuration updates and introduce new system configurations in D365 F&O in alignment with approved change and validation processes. Act as the first point of escalation for site level ERP incidents and service requests, coordinating with centralized IT, AMS partners, and the global D365 team. Provide functional support to other manufacturing or operational sites when global priorities, system incidents, or project needs require. Translate operational issues into clear functional requirements, defect descriptions, or enhancement requests. GxP Compliance & CSV Ensure all system support, configuration changes, and enhancements comply with GxP regulations and internal quality standards. Fulfill Computer System Validation (CSV) responsibilities, including impact assessments, test execution support, documentation, and alignment with CDMO regulatory expectations. Partner with Quality, Validation, and Compliance teams to ensure ERP and integrated systems remain in a validated state. Business Partnership & Process Enablement Build strong relationships with site Operations leadership and frontline users, demonstrating strong business acumen and understanding of end to end operational processes. Identify process gaps, system inefficiencies, and user pain points; recommend and drive functional improvements aligned with business objectives. Support user acceptance testing (UAT), regression testing, and validation of fixes or enhancements. Serve as the site IT lead, representing IT in site leadership meetings, daily operational reviews, and cross functional forums. Communicate system status, risks, and improvement initiatives to site leadership in clear business terms. Ensure alignment between site priorities and enterprise IT standards, governance, and global D365 operating models. Provide functional support and coordination for labels, barcode scanners, and shop floor technologies integrated with D365 F&O. Demonstrate working knowledge of BarTender labeling software and Zebra handheld scanning devices. Coordinate with infrastructure teams and vendors to ensure end to end operational continuity. Change, Training & Knowledge Transfer Deliver on site user coaching and support, reinforcing best practices and proper system usage. Support change management activities, including communication, training coordination, and go live readiness. Maintain functional documentation, validation artifacts, and knowledge base articles. Qualifications/Knowledge/Experience: Required Qualifications Bachelor's degree in Information Systems, Business, Operations, or related field (or equivalent experience). Mandatory hands on experience supporting and configuring Microsoft Dynamics 365 Finance & Operations. Mandatory GxP experience supporting regulated systems within a CDMO, pharmaceutical, or life sciences environment. Experience fulfilling Computer System Validation (CSV) requirements. Working knowledge of BarTender application and Zebra handheld devices. Ability to work effectively within a global D365 ERP team and support multiple sites as priorities require. Strong communication and stakeholder management skills. Preferred Qualifications Experience supporting Supply Chain, Manufacturing, or Warehouse Management modules in D365 F&O. Experience operating in post-go live, hypercare, or steady state ERP support models. Prior experience acting as a site IT lead or IT business partner. Our Commitment: Inclusive Culture: At Veranova an inclusive culture is integral to our values. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Financial Wellness: The company provides an industry leading compensation package, and this position is eligible for an annual performance bonus in accordance with the terms of the applicable bonus plan. You will also receive excellent pension contributions with the option of making contributions via salary sacrifice and access to discounts from major online and high street stores. Health & Wellbeing: As well as being entitled to 25 days' annual leave plus recognised Scottish public holidays, our colleagues are also eligible to participate in benefits such as our Health Shield Cash Plan, Cycle2Work Scheme, life insurance, income protection, and GP Anytime. Professional Development: Opportunities for continuous growth and development through resources such as LinkedIn Learning, functional career pathways, and individual Personal Development Plans to map out your future with us. Additional Information: Under UK legislation, we are required to ensure that all employees have the legal right to work in the UK, both at the time of offer and throughout their employment. Please note that we are not able to provide sponsorship for this role, so applicants must have the necessary right to work in place independently. Veranova is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

Veranova L P in Edinburgh is seeking a dedicated IT Functional Support Lead-Dynamics 365 (Operations) to manage the day-to-day functional support of the Microsoft Dynamics 365 ERP platform. This role plays a vital part in enhancing system efficacy and ensuring GxP compliance across operations. The successful candidate will have strong communication skills, expertise in Microsoft Dynamics 365, and experience in a pharmaceutical context. Veranova promotes diversity and provides a comprehensive compensation package, including health benefits and professional development opportunities.