Job Description Job Title: Store Cluster Manager Reports To: Area Operations Manager Purpose: To deliver a profitable, first class store operation. Accountable for delivering the targets set by the Area Operations Manager across 3 stores including their home store and encouraging the team to be successful through close support and development. Principal Accountabilities Recruiting, retaining, and developing the store team Leadership and management - inspire, instil disciplines and achieve through others Maintain store hygiene and safety systems in line with legal requirements Deliver store profitability to agreed targets Manage and motivate team members so they are well appreciated and valued Deliver first class customer service and quality control through effective shift planning and management Demonstrate a commercial aptitude; show desire to deliver given targets, be able to demonstrate full understanding of stock management and margin delivery Total responsibility for all legislative paperwork including training records, food safety, health & safety and COSHH To undertake other duties as appropriate, as required by your operations manager To be a positive role model to the team Completing all relevant training courses set and ensuring 100% compliance in team completion Knowledge, Experience and Skills required Flexible - can cope with retail disciplines and structured product ranges and put flair into customer service and selling Practical - able to carry out practical training and have a hands on approach Lead by example - must be able to undertake every task within the store operation Excellent front of house skills Communication - able to communicate well both orally and in writing Commercial - must be able to demonstrate a commercial aptitude - be able to read a budget; demonstrate experience in target delivery; demonstrate a Store Manager level of understanding of the term gross profit and what factors affect the achievement of gross profit Good IT skills. Able to utilise Microsoft Outlook, Excel, and Word Relevant Management experience in a high volume food/retail business; proven experience of leading, managing and developing people Food safety qualification - minimum Level 2, preferred Level 3 Compensation: To be discussed.
21/06/2026
Full time
Job Description Job Title: Store Cluster Manager Reports To: Area Operations Manager Purpose: To deliver a profitable, first class store operation. Accountable for delivering the targets set by the Area Operations Manager across 3 stores including their home store and encouraging the team to be successful through close support and development. Principal Accountabilities Recruiting, retaining, and developing the store team Leadership and management - inspire, instil disciplines and achieve through others Maintain store hygiene and safety systems in line with legal requirements Deliver store profitability to agreed targets Manage and motivate team members so they are well appreciated and valued Deliver first class customer service and quality control through effective shift planning and management Demonstrate a commercial aptitude; show desire to deliver given targets, be able to demonstrate full understanding of stock management and margin delivery Total responsibility for all legislative paperwork including training records, food safety, health & safety and COSHH To undertake other duties as appropriate, as required by your operations manager To be a positive role model to the team Completing all relevant training courses set and ensuring 100% compliance in team completion Knowledge, Experience and Skills required Flexible - can cope with retail disciplines and structured product ranges and put flair into customer service and selling Practical - able to carry out practical training and have a hands on approach Lead by example - must be able to undertake every task within the store operation Excellent front of house skills Communication - able to communicate well both orally and in writing Commercial - must be able to demonstrate a commercial aptitude - be able to read a budget; demonstrate experience in target delivery; demonstrate a Store Manager level of understanding of the term gross profit and what factors affect the achievement of gross profit Good IT skills. Able to utilise Microsoft Outlook, Excel, and Word Relevant Management experience in a high volume food/retail business; proven experience of leading, managing and developing people Food safety qualification - minimum Level 2, preferred Level 3 Compensation: To be discussed.
SOHO Coffee Co. in Cheltenham is seeking a Store Cluster Manager to oversee operations across three stores. The ideal candidate will ensure successful team development and deliver on profitability targets while providing exceptional customer service. The position requires relevant management skills in a high-volume retail environment and a commitment to food safety compliance. Strong communication and IT skills are essential, along with a hands-on approach to training and leading by example.
21/06/2026
Full time
SOHO Coffee Co. in Cheltenham is seeking a Store Cluster Manager to oversee operations across three stores. The ideal candidate will ensure successful team development and deliver on profitability targets while providing exceptional customer service. The position requires relevant management skills in a high-volume retail environment and a commitment to food safety compliance. Strong communication and IT skills are essential, along with a hands-on approach to training and leading by example.