Nerdio
At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. We support organizations of all sizes looking to deploy, manage, and cost optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. Created in 2016, Nerdio has always taken a market leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We're committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. We are a fast moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you. About the role We are looking for a Sr. Product Manager (Individual Contributor) to help shape and build Nerdio's internal AI Enablement Platform within R&D. This team will create software, systems, and experiences that enable employees across the company to adopt AI more deeply and use it to improve productivity in meaningful, measurable ways. This is an IC role on the R&D team that will work directly with the CEO daily to define and build this platform. A key part of this role involves spending significant time with internal teams - both deeply understanding their workflows and helping them adopt and use agentic AI capabilities. As the initiative evolves, the role may continue to expand within this area or transition to other strategic R&D priorities based on business needs. What you'll do Product Strategy, Research & Innovation Lead research driven discovery across internal systems and product areas Identify and validate new product concepts and automation opportunities Balance near term delivery with long term vision Translate ambiguous problems into clear product hypotheses Drive experimentation through prototypes and pilots AI Driven Product Development Champion AI assisted development across discovery, design, and delivery Partner with engineering to deliver AI powered capabilities such as: Recommendations and insights Workflow automation Copilots and guided experiences Ensure meaningful customer value and adoption Enforce responsible AI practices (security, privacy, compliance) Cross Functional Leadership Influence Engineering, Design, Architecture, GTM, and Support Collaborate with internal and external innovation partners Represent product strategy in executive discussions Internal Enablement & Training Spend significant time with internal teams to deeply understand their day to day workflows Act as both learner and teacher - absorb how teams work today and enable them to adopt AI capabilities Design, deliver, and continuously improve training sessions and enablement programs for internal users Develop clear, practical guides, reference materials, and documentation to support adoption across the organization Communicate clearly and compellingly across diverse audiences and organizational levels Execution & Outcomes Author PRDs, problem statements, and success metrics Create UI mockups and iterate on ideas with customers Define outcomes using OKRs, adoption, and customer impact Maintain alignment across teams Continuously refine backlog based on data and feedback Qualifications 4+ years of product management experience in SaaS, cloud, or enterprise software Extensive, hands on experience using AI tools in your own day to day workflows is required and is the most critical qualification - you should be deeply familiar with agentic AI tools and frameworks, intensely curious about AI, and consistently keeping up with the latest developments in the field Experience with Claude Code, Claude Design and Figma Make Deep familiarity with the Microsoft 365 ecosystem of productivity tools (e.g., Outlook, Teams, SharePoint, OneDrive) Excellent communication skills with demonstrated ability to conduct training and develop instructional materials for diverse audiences Proven success leading R&D and innovation initiatives Strong technical fluency and stakeholder influence skills Excellent problem solving skills Comfortable in high ambiguity environments Preferred Qualifications Experience with EUC, DaaS, or VDI technologies Familiarity with copilots, automation, and agent based workflows Experience with platform or developer oriented products Experience contributing to long term product strategy Benefits and Incentives Competitive Base and Incentive Plan Stock Options Health and Welfare Plans Life and Disability Plans Retirement Plan Unlimited Flexible Paid Time Off, including your birthday off! Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this role is: 150,000 - 200,000 USD per year (Remote (United States Product Management & Engineering Research & Development
At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. We support organizations of all sizes looking to deploy, manage, and cost optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. Created in 2016, Nerdio has always taken a market leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We're committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. We are a fast moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you. About the role We are looking for a Sr. Product Manager (Individual Contributor) to help shape and build Nerdio's internal AI Enablement Platform within R&D. This team will create software, systems, and experiences that enable employees across the company to adopt AI more deeply and use it to improve productivity in meaningful, measurable ways. This is an IC role on the R&D team that will work directly with the CEO daily to define and build this platform. A key part of this role involves spending significant time with internal teams - both deeply understanding their workflows and helping them adopt and use agentic AI capabilities. As the initiative evolves, the role may continue to expand within this area or transition to other strategic R&D priorities based on business needs. What you'll do Product Strategy, Research & Innovation Lead research driven discovery across internal systems and product areas Identify and validate new product concepts and automation opportunities Balance near term delivery with long term vision Translate ambiguous problems into clear product hypotheses Drive experimentation through prototypes and pilots AI Driven Product Development Champion AI assisted development across discovery, design, and delivery Partner with engineering to deliver AI powered capabilities such as: Recommendations and insights Workflow automation Copilots and guided experiences Ensure meaningful customer value and adoption Enforce responsible AI practices (security, privacy, compliance) Cross Functional Leadership Influence Engineering, Design, Architecture, GTM, and Support Collaborate with internal and external innovation partners Represent product strategy in executive discussions Internal Enablement & Training Spend significant time with internal teams to deeply understand their day to day workflows Act as both learner and teacher - absorb how teams work today and enable them to adopt AI capabilities Design, deliver, and continuously improve training sessions and enablement programs for internal users Develop clear, practical guides, reference materials, and documentation to support adoption across the organization Communicate clearly and compellingly across diverse audiences and organizational levels Execution & Outcomes Author PRDs, problem statements, and success metrics Create UI mockups and iterate on ideas with customers Define outcomes using OKRs, adoption, and customer impact Maintain alignment across teams Continuously refine backlog based on data and feedback Qualifications 4+ years of product management experience in SaaS, cloud, or enterprise software Extensive, hands on experience using AI tools in your own day to day workflows is required and is the most critical qualification - you should be deeply familiar with agentic AI tools and frameworks, intensely curious about AI, and consistently keeping up with the latest developments in the field Experience with Claude Code, Claude Design and Figma Make Deep familiarity with the Microsoft 365 ecosystem of productivity tools (e.g., Outlook, Teams, SharePoint, OneDrive) Excellent communication skills with demonstrated ability to conduct training and develop instructional materials for diverse audiences Proven success leading R&D and innovation initiatives Strong technical fluency and stakeholder influence skills Excellent problem solving skills Comfortable in high ambiguity environments Preferred Qualifications Experience with EUC, DaaS, or VDI technologies Familiarity with copilots, automation, and agent based workflows Experience with platform or developer oriented products Experience contributing to long term product strategy Benefits and Incentives Competitive Base and Incentive Plan Stock Options Health and Welfare Plans Life and Disability Plans Retirement Plan Unlimited Flexible Paid Time Off, including your birthday off! Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this role is: 150,000 - 200,000 USD per year (Remote (United States Product Management & Engineering Research & Development
Nerdio
At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We're committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you. About the role You willbe responsible forleading a team of motivated and skilled Support Engineers for our EMEA-based Support Team. This role balances hands-on technical support with team leadership, queue oversight, and quality control. You will be part of a highly functioning team of individuals comprised of Level 1 and 2 engineers. This is a working team lead role. You will carry cases, coach engineers, and drive operational discipline across the team to achieve world class support. What you'll do Provide daily guidance and direction to Nerdio Support Engineers Review cases for troubleshooting depth, documentation quality, and communication clarity Set expectations for case ownership, follow-through, and customer updates Support onboarding and ramping of new engineers Deliver direct coaching and performance feedback aligned with Technical Support expectations Reinforce consistent ways of working across regions Operational Ownership Own day-to-day performance of the Nerdio Support queue Identify trends and recurring issues and partner with leadership on process improvements Ensure escalated cases meet readiness standards and include proper documentation and diagnostics Monitor ticket flow, backlog, aging, and response times Ensure SLA adherence and proactive communication in priority cases Partner with the Escalation team to ensure clean, well-documented handoffs Step in on high-impact cases when needed to stabilize customer situations Provide advanced troubleshooting support for complex Nerdio Product Issues: AVD, Intune, and Modern Work centric. Support deployments and customer onboarding activities Engage directly with customers via screen share and live troubleshooting sessions Serve as a senior technical resource for high-impact customer cases Technical Expertise: Demonstrate strong working knowledge of: FSLogix Promote structured troubleshooting and consistent ways of working Complete Microsoft AZ104 Certification within 90 days of employment Cross-Functional Collaboration: Partner with Escalation teams to ensure clean handoffs and efficient resolution Collaborate with the Engineering and Product teams on reproducible issues and feedback Support Sales Engineering and Customer Success during customer engagements Drive alignment across regions to maintain global standards Qualifications 5+ years of technical support, cloud infrastructure, or enterprise systems experience Strong experience with Azure Virtual Desktop and Intune environments Comfortable leading peers and setting technical standards Clear communication with both customers and internal stakeholders Strong diagnostic and troubleshooting mindset Preferred Qualifications Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products Knowledge of Active Directory, Group Policy, and identity management concepts Experience with ticketing systems, such as Zendesk Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications What We Offer A collaborative, technically strong Internal IT team where your work directly matters Exposure to a modern, cloud-first Microsoft stack in a company that builds on top of it Opportunities to grow into senior technical roles as the team expands Remote-first flexibility with a supportive, global team culture Competitive compensation commensurate with experience and local market; benefits package in line with local employment law requirements Nerdio complies with all applicable employment regulations in the countries where we hire. Specific employment terms, benefits, and statutory entitlements will be discussed during the offer stage based on your country of residence. Benefits and Incentives Competitive Base and Incentive Plan Stock Options Health and Welfare Plans Life and Disability Plans Retirement Plan Unlimited Flexible Paid Time Off, including your birthday off! Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Implementation Services Technical Product Support Technical Account Management
At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We're committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you. About the role You willbe responsible forleading a team of motivated and skilled Support Engineers for our EMEA-based Support Team. This role balances hands-on technical support with team leadership, queue oversight, and quality control. You will be part of a highly functioning team of individuals comprised of Level 1 and 2 engineers. This is a working team lead role. You will carry cases, coach engineers, and drive operational discipline across the team to achieve world class support. What you'll do Provide daily guidance and direction to Nerdio Support Engineers Review cases for troubleshooting depth, documentation quality, and communication clarity Set expectations for case ownership, follow-through, and customer updates Support onboarding and ramping of new engineers Deliver direct coaching and performance feedback aligned with Technical Support expectations Reinforce consistent ways of working across regions Operational Ownership Own day-to-day performance of the Nerdio Support queue Identify trends and recurring issues and partner with leadership on process improvements Ensure escalated cases meet readiness standards and include proper documentation and diagnostics Monitor ticket flow, backlog, aging, and response times Ensure SLA adherence and proactive communication in priority cases Partner with the Escalation team to ensure clean, well-documented handoffs Step in on high-impact cases when needed to stabilize customer situations Provide advanced troubleshooting support for complex Nerdio Product Issues: AVD, Intune, and Modern Work centric. Support deployments and customer onboarding activities Engage directly with customers via screen share and live troubleshooting sessions Serve as a senior technical resource for high-impact customer cases Technical Expertise: Demonstrate strong working knowledge of: FSLogix Promote structured troubleshooting and consistent ways of working Complete Microsoft AZ104 Certification within 90 days of employment Cross-Functional Collaboration: Partner with Escalation teams to ensure clean handoffs and efficient resolution Collaborate with the Engineering and Product teams on reproducible issues and feedback Support Sales Engineering and Customer Success during customer engagements Drive alignment across regions to maintain global standards Qualifications 5+ years of technical support, cloud infrastructure, or enterprise systems experience Strong experience with Azure Virtual Desktop and Intune environments Comfortable leading peers and setting technical standards Clear communication with both customers and internal stakeholders Strong diagnostic and troubleshooting mindset Preferred Qualifications Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products Knowledge of Active Directory, Group Policy, and identity management concepts Experience with ticketing systems, such as Zendesk Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications What We Offer A collaborative, technically strong Internal IT team where your work directly matters Exposure to a modern, cloud-first Microsoft stack in a company that builds on top of it Opportunities to grow into senior technical roles as the team expands Remote-first flexibility with a supportive, global team culture Competitive compensation commensurate with experience and local market; benefits package in line with local employment law requirements Nerdio complies with all applicable employment regulations in the countries where we hire. Specific employment terms, benefits, and statutory entitlements will be discussed during the offer stage based on your country of residence. Benefits and Incentives Competitive Base and Incentive Plan Stock Options Health and Welfare Plans Life and Disability Plans Retirement Plan Unlimited Flexible Paid Time Off, including your birthday off! Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Implementation Services Technical Product Support Technical Account Management