CVL

IT Project Coordinator York £25,000 - £30,000 To manage existing projects and identify, develop, manage and support service opportunities initiated through projects. Role: * To coordinate existing projects; including plans, meeting notes, project activities and risk registers. * To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects. * To organise and lead service reviews with new and existing customers. * As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects. * Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities. * To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval. * To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model. * To manage projects from inception through to completion and review. * Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced. * Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers. * Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated. Ideal Candidate: * Must have experience of working directly with customers in face to face situations * Excellent attention to detail, and excellent document writing and reporting skills. * Excellent organisation skills with experience of prioritising a complicated workload. * Vast team working experience and the ability to communicate effectively at all levels * IT industry experience * Software and IT Security experience * Commercial knowledge and proposal writing skills and experience * Highly IT literate * Ability to travel within the UK and work flexibly If you are interested in this position please contact Ali on (Apply online only) or email Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

Adecco are recruiting for IT Helpdesk Support Analysts for our client who is based at Monks Cross. **This is a temporary to permanent position for the right candidate.** This is an exciting role that comes with full training and progression for the right person. The role: You will be supporting internal colleagues with a wide range of IT related issues and requests Dealing with simple password resets through to taking full control of a colleagues PC remotely You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system. You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner. This working environment is busy and fast paced. You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential. Skills & Knowledge: You must have excellent customer service skills with a good telephone manner You must have exceptional written English and grammar You will be used to working in a fast paced environment Have a genuine interest in working in the IT sector Have great attention to detail and accuracy Working hours: Monday - Friday 35 hours per week Working between 7am - 6.30pm (on a rota basis) If you feel you are suitable for this role, please contact Jade Smith-Squires @ Adecco on (Apply online only) Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer