Encore Technologies

Encore Technologies in the United Kingdom is seeking a front line IT support specialist to document and resolve technical issues across hardware, software, network and general compute. You will provide best in class customer experience, log contacts into ITSM tools, troubleshoot using knowledge bases, and collaborate with service desk colleagues to route unresolved tickets to the right teams. Onsite shifts Tue-Fri 1 pm to 6 pm and a hourly rate with benefits are offered.

Description Onsite Shift: Tuesday - Friday 1 pm to 6 pm Hourly rate + benefits Description:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute. Responsibilities:Provide best in class customer experience to our customersDocument all customer contacts into various ITSM toolsTroubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support toolsIll provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge managementAs technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groupsCollaborate with service desk co-workers through inclusionBe present and participate in ongoing training for service operationsWork on projects and/task assigned by leadership Skills/Experience:Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferredPrior experience in a customer service roleStrong Verbal and written communication skillsStrong interpersonal skills and telephone etiquetteProblem solving skillsExperienced and capable of dealing with fast pace and high stress work environmentExperienced and capable of adjusting to changing processes, procedures, and workdayMust be able to handle up to 45 customer calls a day on various configuration items, and complexityExperience and proficient in all Microsoft's currently supported O/SExperienced and proficient in messaging systems, Microsoft Outlook and GmailWillingness to work flexible and changing hours including evening, weekend, and holiday hours Physical DemandsWhile performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental DemandsWhile performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environmentWork is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Encore Technologies is seeking an onsite IT Help Desk professional to provide frontline support for hardware, software, and network issues. The candidate will document contacts in ITSM tools, troubleshoot general compute problems, and participate in incident and knowledge management processes. The role requires handling up to 45 calls per day, strong communication, and the ability to work in a fast-paced environment with changing procedures.

Description Onsite Shift: Tuesday-Saturday 9:00 am-6:00 pm Hourly rate + benefits Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute. Responsibilities Provide best in class customer experience to our customers Document all customer contacts into various ITSM tools Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups Collaborate with service desk co-workers through inclusion Be present and participate in ongoing training for service operations Work on projects and/task assigned by leadership Skills / Experience Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferred Prior experience in a customer service role Strong Verbal and written communication skills Strong interpersonal skills and telephone etiquette Problem solving skills Experienced and capable of dealing with fast pace and high stress work environment Experienced and capable of adjusting to changing processes, procedures, and workday Must be able to handle up to 45 customer calls a day on various configuration items, and complexity Experience and proficient in all Microsoft's currently supported O/S Experienced and proficient in messaging systems, Microsoft Outlook and Gmail Willingness to work flexible and changing hours including evening, weekend, and holiday hours Physical Demands Physical DemandsWhile performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands Mental DemandsWhile performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment General office environmentWork is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Encore Technologies is seeking an experienced Wells Technical Assistant for a 12-month contract in Aberdeen. This role involves administrative support for the Wells Delivery team, alongside responsibilities in QA/QC of operations and data management. Ideal candidates will have offshore engineering experience, relevant software proficiency, and a desire to learn and grow in a dynamic environment. Applicants must have the Right to Work in the UK without sponsorship.

Job Description Our E&P Operator client are currently seeking an experienced Wells Technical Assistant to work with them on a 12-month contract position in Aberdeen. The role and its responsibilities shall include but are not limited to: Responsibilities All required administrative work for Wells Delivery team, including filing, helping prepare reports and presentations, compile HSE data, maintain distribution lists and contact details, and publicise events. Organise external and internal meetings, and conferences, taking minutes if required. QA/QC of OpenWells daily operations and other reports, as well as COMPASS survey data input, and the generation of both routine and ad-hoc EDM output reports via OpenWells and DataAnalyser. Assist with the generation and maintenance of well status, wellhead and Well Barrier diagrams. Maintenance of the OpenWells NPT and Lessons Learned databases. Assist with the submission of Company well data to Rushmore and CDA. Provision of technical support as required, including sourcing data for the creation of posters, drawings, charts, spreadsheets and presentation material. Maintenance of wells processes, procedures and schedules, including standard documents and templates. Actively participate in the promotion and development of company Safety and Environment policies. Experience Applicants will have experience working in the UK North Sea directly for Oil & Gas Operators. Relevant understanding of offshore well engineering operations. Relevant previous experience supporting engineers in a business environment. Previous experience with Well Engineering software / engineering applications packages. Qualifications HNC / HND in an Engineering or Business subject would be desirable. Current offshore survival, medical and MIST certification is desirable. Can articulate learning and training experiences. Proficient in Microsoft Windows, Outlook, Word, Excel, PowerPoint essential - Visio, Project, Prism and Adobe Acrobat would be beneficial. Interpersonal Skills Good verbal and written communication and presentation skills. Produces work of accurate and presentable quality in the appropriate formats. Good organisational skills, SMART working methods and can demonstrate personal effectiveness in previous roles. Self motivated team player with ability and desire to take responsibility and drive tasks to effective resolution. Ability to contribute to the team however equally works on own initiative. Able to work independently. Willingness and strong desire to learn new skills. Must have the Right to Work in the UK unassisted, as no sponsorship is provided. Please submit your CV quoting reference JOB-6346, clearly stating your availability and day rate expectations. Job Information Sector Wells & Drilling Category Not Specified Skills / Experience Operator experience Well engineering software