Steven-Eagell-Limited
Milton Keynes, Buckinghamshire
About Steven EagellAs an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.This apprenticeship provides an excellent opportunity to gain hands-on experience supporting a business-critical HR and payroll system while working towards a Digital Support Technician Level 3 qualification.Working closely with the Workday Specialist and wider HR and Payroll teams, the apprentice will provide technical and user support across the organisation, assist with system optimisation, analyse data, troubleshoot issues, and support continuous improvement initiatives.The successful candidate will develop practical technical support skills while gaining valuable experience in digital systems, stakeholder collaboration, problem-solving, and business operations.Main DutiesDeliver first-line support to Workday users across the businessAssist employees with system access, navigation, and user queriesSupport troubleshooting activities for Workday and related systemsHelp maintain support documentation and user guidance materialsConfigure and maintain digital devices and user system settings where requiredPrioritise workload effectively to meet deadlines and service expectationsTrack progress of support requests and assigned tasksSupport project activities and system updates within agreed timelinesDemonstrate effective organisation and time management skillsCompliance & Data ManagementFollow company policies relating to data protection, confidentiality, and GDPREnsure sensitive employee and payroll information is handled securelyUnderstand the importance of cyber security and secure system usageSupport compliance with internal processes and relevant legislationUse Microsoft Excel and reporting tools to analyse system dataSupport data validation and identify inconsistencies or trendsAssist with reporting and data cleansing activitiesMaintain accurate records of support requests and resolutionsSystems & Continuous ImprovementIdentify opportunities to improve system processes and user experienceSupport testing of new functionality, updates, and enhancements within WorkdayAssist in streamlining processes to improve efficiency across HR and Payroll operationsContribute ideas for continuous improvement initiativesInvestigate and support the resolution of system-related issuesAssist with diagnosing user and technical problemsSupport root cause analysis activities where appropriateWork with internal teams and external support providers when requiredTeamwork & CommunicationWork closely with the Workday Specialist, Payroll team, and wider business usersBuild positive working relationships with colleagues across departmentsCommunicate technical information clearly to non-technical usersDeliver a professional and customer-focused support serviceLog and monitor support issues accuratelyEscalate complex technical problems appropriatelyProvide updates to users on progress and resolutionsEnsure issues are resolved within agreed service expectationsSystem ConfigurationSupport setup and configuration of user accounts, permissions, and system accessAssist with device and software configuration activitiesMaintain accurate records of configurations and updatesSupport users with hardware and software-related queries where requiredIf you're ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
About Steven EagellAs an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.This apprenticeship provides an excellent opportunity to gain hands-on experience supporting a business-critical HR and payroll system while working towards a Digital Support Technician Level 3 qualification.Working closely with the Workday Specialist and wider HR and Payroll teams, the apprentice will provide technical and user support across the organisation, assist with system optimisation, analyse data, troubleshoot issues, and support continuous improvement initiatives.The successful candidate will develop practical technical support skills while gaining valuable experience in digital systems, stakeholder collaboration, problem-solving, and business operations.Main DutiesDeliver first-line support to Workday users across the businessAssist employees with system access, navigation, and user queriesSupport troubleshooting activities for Workday and related systemsHelp maintain support documentation and user guidance materialsConfigure and maintain digital devices and user system settings where requiredPrioritise workload effectively to meet deadlines and service expectationsTrack progress of support requests and assigned tasksSupport project activities and system updates within agreed timelinesDemonstrate effective organisation and time management skillsCompliance & Data ManagementFollow company policies relating to data protection, confidentiality, and GDPREnsure sensitive employee and payroll information is handled securelyUnderstand the importance of cyber security and secure system usageSupport compliance with internal processes and relevant legislationUse Microsoft Excel and reporting tools to analyse system dataSupport data validation and identify inconsistencies or trendsAssist with reporting and data cleansing activitiesMaintain accurate records of support requests and resolutionsSystems & Continuous ImprovementIdentify opportunities to improve system processes and user experienceSupport testing of new functionality, updates, and enhancements within WorkdayAssist in streamlining processes to improve efficiency across HR and Payroll operationsContribute ideas for continuous improvement initiativesInvestigate and support the resolution of system-related issuesAssist with diagnosing user and technical problemsSupport root cause analysis activities where appropriateWork with internal teams and external support providers when requiredTeamwork & CommunicationWork closely with the Workday Specialist, Payroll team, and wider business usersBuild positive working relationships with colleagues across departmentsCommunicate technical information clearly to non-technical usersDeliver a professional and customer-focused support serviceLog and monitor support issues accuratelyEscalate complex technical problems appropriatelyProvide updates to users on progress and resolutionsEnsure issues are resolved within agreed service expectationsSystem ConfigurationSupport setup and configuration of user accounts, permissions, and system accessAssist with device and software configuration activitiesMaintain accurate records of configurations and updatesSupport users with hardware and software-related queries where requiredIf you're ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.