PIB Group Services Ltd.

PIB Group Services Ltd. is seeking a UX Researcher to work closely with product managers, designers, and developers to identify research opportunities. You will manage and analyze usability sessions and create a UX research roadmap. The ideal candidate has proven experience in UX research, strong commercial acumen, and the ability to influence product decisions. Join a diverse and inclusive workforce committed to equal opportunities.

PIB Group Services Ltd. is seeking a UX Researcher in the City of London to lead UX research initiatives. The role involves planning and analysing user insights, managing usability studies, and advising on research methodologies while influencing design decisions. The ideal candidate will have strong experience in UX research, data analytics, and a passion for collaborative problem-solving within a fast-paced environment. We promote a culture of inclusion and value creativity and ambition.

Digital Marketing is a team, sitting across the UWC Division of PIB Group. There are 5 brands within the division, covering a variety of insurance products from Pet and Motor to Childcare and Healthcare. The group is proud of the heritage of its businesses, with hundreds of years of collective experience in serving customers and leading the way for the industries they serve.As a UX Researcher, you will be working closely with product managers, designers, and developers to identify and prioritise research opportunities to satisfy both business and user goals.What you'll be doing:Plan, gather, and analyse, insights about users through new studies and reviews of existing data.Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal consumption.Manage, execute, and analyse usability sessions, with support from other team members.Take full ownership of all UX research and run multiple streams of work at one time.Create a UX research roadmap for continuous improvement across the product.Advise on the most appropriate research methods based on your experience.Conduct competitor and exemplar analysis.Conduct workshops with internal stakeholders to align business needs.Be the voice of the user on your team, alongside the Product Managers, ensuring that the products we deliver solve the customers' problems while meeting commercial goals.Be able to influence product and design decisions with excellent interpersonal skills in a fast-paced environment.What we're looking for:Comfortable working in a fast-paced environment that thrives on delivering value to our customers frequently.Be able to influence product and design decisions with excellent interpersonal skills.Proven experience within UX research and remote testing tools.Ability to quickly and effectively share research results and formulate specific, answerable, and practical questions.Ability to perform all research-related tasks including research, planning, evaluating, and iteration along with the ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.Experience with user groups and feedback sessions.A strong desire for creative problem-solving with a positive attitudeProven competency in data analytics and qualitative aspects of UX research.Strong commercial acumen with a positive, pragmatic attitude.Proven ability to implement appropriate qualitative research methods effectively.Qualitative and quantitative researchWhy PIB Group?PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!Inclusion & AccessibilityWe are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to

About the Role As a UX Researcher, you will work closely with product managers, designers, and developers to identify and prioritise research opportunities that satisfy both business and user goals. Responsibilities Plan, gather, and analyse insights about users through new studies and reviews of existing data. Compile well documented research findings to deliver meaningful and actionable insights for internal consumption. Manage, execute, and analyse usability sessions, with support from other team members. Take full ownership of all UX research and run multiple streams of work simultaneously. Create a UX research roadmap for continuous improvement across the product. Advise on the most appropriate research methods based on your experience. Conduct competitor and exemplar analysis. Conduct workshops with internal stakeholders to align business needs. Serve as the voice of the user on your team, ensuring that products solve customers' problems while meeting commercial goals. Influence product and design decisions with excellent interpersonal skills in a fast paced environment. Qualifications & Experience Comfortable working in a fast paced environment that thrives on delivering value frequently. Proven experience within UX research and remote testing tools. Ability to quickly and effectively share research results and formulate specific, answerable, and practical questions. Capacity to perform all research related tasks including research, planning, evaluation, and iteration. Proficiency in collaborating effectively with stakeholders and acting as a strategic partner in product decisions. Experience with user groups and feedback sessions. Strong desire for creative problem solving with a positive attitude. Proven competency in data analytics and qualitative aspects of UX research. Strong commercial acumen with a pragmatic attitude. Proven ability to implement appropriate qualitative research methods effectively. Proficiency in both qualitative and quantitative research methods. Equal Opportunity Statement We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.