Wrekin Housing Group

Wrekin Housing Group in Telford is offering an exciting opportunity for an Insight Officer. The successful candidate will play a key role in our Business Insight Team, providing expert advice on data and supporting the development of business intelligence while working in a hybrid environment. The role requires strong analytical skills, advanced Excel proficiency, and a commitment to data governance. Benefits include 25 days holiday, pension, and an inclusive culture.

Job IntroductionJob Title: Qualified Surveyor - Gas, Heating and Heat NetworksSalary: £43,050 per annum plus essential car user allowanceLocation: Stafford/Telford - HybridHours: 36 hours per weekContract: PermanentAbout the role:We have a fantastic opportunity for a Qualified Surveyor - Gas, Heating and Heat Networks to join our team.We're looking for a dedicated and knowledgeable professional to bring our values to life and help ensure our customers receive safe, high-quality services. If you enjoy being part of a supportive and growing team, this could be the perfect opportunity for you.Day in the life of a Qualified SurveyorAs a technical specialist, you will play a key role in the operational delivery and compliance assurance of gas, heating, and communal heat network systems across our property portfolio.Reporting to the Building Compliance Manager - Gas and Heating, you will:Ensure gas, heating, and heat network systems are safe, efficient, and compliant with all statutory and regulatory requirementsPlan, conduct, and quality assure statutory inspections, surveys, and remedial worksOversee gas, central heating, and associated plant, including communal heat networksProvide expert technical advice and guidance to internal teams and contractorsMaintain accurate, audit-ready compliance recordsIdentify, manage, and escalate safety or compliance risks appropriatelyYou will be instrumental in maintaining high compliance standards and supporting safe, reliable services for our customers.What we are looking forSubstantial hands-on experience conducting and overseeing gas and heating inspections across a variety of property types, including high-risk residential buildings and heat network systemsIn-depth knowledge of:Gas Safety (Installation and Use) Regulations 1998Pressure Systems Safety Regulations 2000Heat Network (Metering and Billing) RegulationsRelevant building and landlord legislationFamiliarity with non-gas and low-carbon heating systems, communal heating, and heat networks within a social housing environmentEssential requirementsRecognised technical qualifications in gas engineering, mechanical engineering, building services or surveying (e.g. HNC/HND, BEng/BSc, Gas Safe registration)Experience working within regulated or high-compliance environmentsExperience supporting internal and external audits and regulatory inspectionsEvidence of ongoing Continuous Professional Development in gas and heating compliancePlease see the job description for the full list of essential and desirable criteria.What we can offer youWe can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.About UsWe're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.The way we work is shaped by three simple behaviours:Own it - make it happenImprove it - move things forward.Live it - show understanding and compassionWe're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.Our Inclusive Culture:The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn't only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies' network.How to applyIf you need any supporting submitting your application, please email date: 23rd June 2026Interview dates: Week commencing 29th June or 6th JulyInterviews may take place throughout the advertWe are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.We may close this vacancy early if we receive a high volume of applications.If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.Qualified Surveyor - Gas, Heating and Heat NetworksSalary £43050Frequency AnnualJob Reference RED/TP/751/562Contract Type Full Time / PermanentClosing Date 24 June, 2026Job Category HPG - Central ServicesBusiness Unit Investment and GrowthLocation Telford, United KingdomPosted on 10 June, 2026

Wrekin Housing Group is seeking a Qualified Surveyor - Gas, Heating and Heat Networks to ensure compliance of heating systems across properties. The role requires substantial experience in gas inspections and technical qualifications in engineering. You'll be part of a dedicated team and play a key role in delivering safety and efficiency for customers. A hybrid work model is available with excellent benefits including 25 days holiday and an employee healthcare portal.

Job Title: Insight Officer Salary: £33,760 per annum Location: Stafford/Telford - Hybrid Hours: 36 hours per week Contract Type: Permanent About the role We have an exciting opportunity for an Insight Officer to join our team. We're looking for a passionate and dedicated professional who will bring our values to life and help ensure our customers receive outstanding services. If you enjoy working as part of a supportive and growing team, this could be the perfect role for you. Day in the life of an Insight Officer As an Insight Officer, you'll work within a specialist area of the business: Homes (property, investment and repairs), Care and Central Services, Customer Insight (understanding our customers and the services they use). You'll be part of our Business Insight Team, playing a key role in delivering our refreshed approach to data and business intelligence. Working closely with operational teams, you will: Provide expert advice on data and insight Signpost colleagues to existing reports and identify opportunities for new analysis Support the development of robust, high quality business intelligence Help shape a systematic framework for customer, property and service insight You'll also focus on improving how we use data by: Identifying gaps in existing data through analysis Working collaboratively to collect new data or improve accessibility Supporting service design through clear, evidence based insight In addition, you'll contribute to strengthening our data governance by: Developing process maps to track data flows Supporting the assignment of data ownership Helping deliver data improvement plans You'll play an active role in modelling our values and helping to create a positive, inclusive and engaging culture across the organisation. What we are looking for Experience in an analytical or data focused role, including interpreting data and statistical information Advanced Excel skills, with knowledge of tools such as Power BI Strong organisational skills, with the ability to manage a varied workload Experience in process mapping Understanding of data governance and regulatory requirements Excellent communication skills, with the ability to adapt for technical and non technical audiences Experience in research, including use of external data sources (e.g. census data) Proven ability to improve data quality and accessibility Strong problem solving and analytical skills A collaborative team player who can engage and inspire others Excellent attention to detail Experience of delivering projects to improve data or processes Understanding of challenges within the housing sector and relevant regulatory frameworks Commitment to Equality, Diversity and Inclusion Ability to work at pace and manage multiple priorities Strong track record of delivering outcomes in data, research and process improvement What we can offer you We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join a contributory pension scheme, access to an Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. About Us We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. The way we work is shaped by three simple behaviours: Own it - make it happen; Improve it - move things forward; Live it - show understanding and compassion. Our Inclusive Culture The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn't only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as LGBTQ+, disability positive, heritage and culture and our allies' network. Closing Date 23rd June 2026

Job Title Head of Customer and Business Intelligence Salary: £74,358 per annum plus 10% car allowance Location: Stafford/Telford - Hybrid Hours: 36 hours per week Contract Type: Permanent About the role We have an exciting opportunity for a Head of Customer and Business Intelligence to join our leadership team. What you'll do Collaborate with the wider leadership team to deliver and implement organisational strategy Enable high performance by supporting leaders with insight, challenge, and services that drive positive outcomes Build strong partnerships with senior colleagues to achieve shared strategic goals Provide data-driven insight to influence decision making, operational planning, and service delivery Identify opportunities for improvement and recommend changes that support organisational integration and realisation of merger benefits Contribute to governance frameworks, policies, and systems across a complex organisation with diverse stakeholders Play an active role in wider organisational discussions, contributing beyond your specific area of expertise About you At least two years' experience operating at Head of Service level or above Strong knowledge of the housing sector, including regulatory and legal frameworks Extensive experience managing customer focused services such as engagement or complaints A solid understanding of key regulatory returns, including Statistical Data Return, Tenant Satisfaction Measures, and Complaints Annual Returns Experience leading and managing services within a regulated environment What we can offer you 31 days holiday, bank holidays and three concessionary days over the Christmas period Option to join a contributory pension scheme Dedicated Employee Healthcare Portal Eye care vouchers Cycle to work scheme Inclusive culture The Housing Plus Group is an inclusive employer committed to supporting all employees.