We are looking for a highly technical, analytical, and delivery-focused PMO Systems & Reporting Manager to own and lead the strategy, design, and continuous improvement of our PMO systems, data flows, and reporting platforms. You will act as the technical authority for PMO tooling, defining workflows, integrations, and configuration changes that strengthen delivery governance and portfolio insight. You will also ensure data quality and reporting excellence through robust standards, enterprise-grade models, and automated insight products, while leading system upgrades, integrations, and technical change initiatives in partnership with IT and external vendors. This role sits within the PMO team and plays a key role in strengthening portfolio governance, reporting capability, and data-driven decision-making across the organisation. What you'll do as a PMO Systems & Reporting Manager PMO Systems & Reporting Strategy Own and lead the strategy, design, and continuous improvement of PMO systems and reporting platforms. Act as the organisation's subject matter expert for PMO tooling, defining configuration, workflows, integrations, and system changes. Ensure PMO systems support effective portfolio governance, delivery oversight, and management insight. Provide expert-level guidance to PMO teams and project professionals on systems, reporting standards, and best practice. Data Governance & Quality Assurance Oversee end-to-end data governance and quality assurance across all PMO datasets. Establish and enforce data standards, validation rules, metadata structures, and assurance processes. Ensure PMO data is accurate, consistent, reliable, and fit for decision-making. Maintain robust data structures, controlled vocabularies, data lineage, and appropriate access controls. Enterprise Reporting & Insight Develop, maintain, and optimise enterprise reporting models and automated insight products. Design robust Power BI datasets, semantic models, dashboards, and reporting solutions for senior stakeholders. Develop automated reporting pipelines that provide timely, trusted, and actionable performance intelligence. Identify opportunities to improve reporting efficiency, data quality, automation, and portfolio insight. System Upgrades, Integrations & Technical Change Lead system upgrades, integrations, and technical change initiatives in partnership with IT and external vendors. Assess impacts, define technical requirements, lead testing, and make informed decisions on solution design and configuration. Ensure PMO systems remain stable, scalable, secure, and aligned with governance standards. Support integrations between PMO platforms, enterprise systems, and reporting environments. Stakeholder Engagement & Technical Support Work closely with the Head of PMO, PMO Manager, PMO team, project teams, and Commercial teams. Influence, advise, and train PMO teams and project professionals on PMO systems, reporting standards, and data best practice. Provide expert troubleshooting and technical support for PMO tooling, reporting solutions, and data processes. Collaborate with IT teams and external vendors to deliver effective technical solutions and continuous improvement. Base location - Hybrid - Clearwater Court, Reading Working pattern - Full-time, Monday to Friday What you should bring to the role Essential Experience Significant experience administering, configuring, and enhancing enterprise PMO or PPM systems, including responsibility for system design, workflows, integrations, and technical decision-making. Demonstrable experience designing and governing high-quality portfolio data environments, including data standards, assurance frameworks, validation processes, and reporting structures across complex project or portfolio ecosystems. Advanced experience developing enterprise-grade Power BI solutions, including semantic models, automated datasets, high-impact dashboards, and insight products used by senior stakeholders. Proven ability to influence, advise, and train PMO teams and project professionals, providing expert-level support, troubleshooting, education, and guidance on PMO systems, reporting standards, and data best practice. Essential Technical Skills & Qualifications Advanced technical proficiency in Power BI and enterprise reporting, including data modelling, DAX, semantic models, reusable datasets, composite models, and automated reporting pipelines. Strong SQL or equivalent query language capability, including designing, optimising, and troubleshooting complex queries, stored procedures, and transformations across relational and analytical data environments. Hands-on expertise administering and configuring PPM / PMO systems such as Project Online, Project for the Web, Planview, or equivalent enterprise platforms, including workflow configuration, integrations, permissions, and customisation. Deep understanding of data architecture and governance, including metadata management, controlled vocabularies, data lineage, validation rules, role-based access controls, and regulatory or compliance considerations. Practical knowledge of Extract, Transform and Load (ETL), data integration, and automation tools, including Power Query, Power Automate, APIs, connectors, integration hubs, or equivalent platforms. Strong working knowledge of database structures and modelling principles, with the ability to design, optimise, and troubleshoot data schemas, relationships, and performance issues across operational and reporting environments. Expert-level proficiency in Excel for analysis and automation, including Power Query, advanced modelling, data transformation, automation techniques, and integration with wider reporting solutions. Desirable Experience Experience supporting or administering enterprise project management tools such as Microsoft Project Online, Planner Premium, Planview, Azure DevOps, or similar platforms. Background in developing automated data pipelines or integrations between PPM tools and SAP systems. Exposure to portfolio management, project controls, or governance frameworks within a PMO environment. Experience working with APIs, scripting, or low-code automation tools to streamline reporting and data processes. Desirable Technical Skills & Qualifications P3O Foundation & Practitioner. Relevant certifications in data analytics, BI, or project management tooling. Project Management - Foundation level competence or intermediate level if working in a project context. Programme Management - Foundation level competence, or intermediate level if working in a programme context. Portfolio Management - Foundation level competence or intermediate level if working in a portfolio context. Change Management - Foundation level competence. Business Analysis - Intermediate level competence if working in a COE context. What's in it for you? Competitive up to £64,000 per annum depending on experience. Annual Leave: 26 days holiday per year, increasing to 30 with length of service. (plus bank holidays). Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames . click apply for full job details
11/09/2026
Full time
We are looking for a highly technical, analytical, and delivery-focused PMO Systems & Reporting Manager to own and lead the strategy, design, and continuous improvement of our PMO systems, data flows, and reporting platforms. You will act as the technical authority for PMO tooling, defining workflows, integrations, and configuration changes that strengthen delivery governance and portfolio insight. You will also ensure data quality and reporting excellence through robust standards, enterprise-grade models, and automated insight products, while leading system upgrades, integrations, and technical change initiatives in partnership with IT and external vendors. This role sits within the PMO team and plays a key role in strengthening portfolio governance, reporting capability, and data-driven decision-making across the organisation. What you'll do as a PMO Systems & Reporting Manager PMO Systems & Reporting Strategy Own and lead the strategy, design, and continuous improvement of PMO systems and reporting platforms. Act as the organisation's subject matter expert for PMO tooling, defining configuration, workflows, integrations, and system changes. Ensure PMO systems support effective portfolio governance, delivery oversight, and management insight. Provide expert-level guidance to PMO teams and project professionals on systems, reporting standards, and best practice. Data Governance & Quality Assurance Oversee end-to-end data governance and quality assurance across all PMO datasets. Establish and enforce data standards, validation rules, metadata structures, and assurance processes. Ensure PMO data is accurate, consistent, reliable, and fit for decision-making. Maintain robust data structures, controlled vocabularies, data lineage, and appropriate access controls. Enterprise Reporting & Insight Develop, maintain, and optimise enterprise reporting models and automated insight products. Design robust Power BI datasets, semantic models, dashboards, and reporting solutions for senior stakeholders. Develop automated reporting pipelines that provide timely, trusted, and actionable performance intelligence. Identify opportunities to improve reporting efficiency, data quality, automation, and portfolio insight. System Upgrades, Integrations & Technical Change Lead system upgrades, integrations, and technical change initiatives in partnership with IT and external vendors. Assess impacts, define technical requirements, lead testing, and make informed decisions on solution design and configuration. Ensure PMO systems remain stable, scalable, secure, and aligned with governance standards. Support integrations between PMO platforms, enterprise systems, and reporting environments. Stakeholder Engagement & Technical Support Work closely with the Head of PMO, PMO Manager, PMO team, project teams, and Commercial teams. Influence, advise, and train PMO teams and project professionals on PMO systems, reporting standards, and data best practice. Provide expert troubleshooting and technical support for PMO tooling, reporting solutions, and data processes. Collaborate with IT teams and external vendors to deliver effective technical solutions and continuous improvement. Base location - Hybrid - Clearwater Court, Reading Working pattern - Full-time, Monday to Friday What you should bring to the role Essential Experience Significant experience administering, configuring, and enhancing enterprise PMO or PPM systems, including responsibility for system design, workflows, integrations, and technical decision-making. Demonstrable experience designing and governing high-quality portfolio data environments, including data standards, assurance frameworks, validation processes, and reporting structures across complex project or portfolio ecosystems. Advanced experience developing enterprise-grade Power BI solutions, including semantic models, automated datasets, high-impact dashboards, and insight products used by senior stakeholders. Proven ability to influence, advise, and train PMO teams and project professionals, providing expert-level support, troubleshooting, education, and guidance on PMO systems, reporting standards, and data best practice. Essential Technical Skills & Qualifications Advanced technical proficiency in Power BI and enterprise reporting, including data modelling, DAX, semantic models, reusable datasets, composite models, and automated reporting pipelines. Strong SQL or equivalent query language capability, including designing, optimising, and troubleshooting complex queries, stored procedures, and transformations across relational and analytical data environments. Hands-on expertise administering and configuring PPM / PMO systems such as Project Online, Project for the Web, Planview, or equivalent enterprise platforms, including workflow configuration, integrations, permissions, and customisation. Deep understanding of data architecture and governance, including metadata management, controlled vocabularies, data lineage, validation rules, role-based access controls, and regulatory or compliance considerations. Practical knowledge of Extract, Transform and Load (ETL), data integration, and automation tools, including Power Query, Power Automate, APIs, connectors, integration hubs, or equivalent platforms. Strong working knowledge of database structures and modelling principles, with the ability to design, optimise, and troubleshoot data schemas, relationships, and performance issues across operational and reporting environments. Expert-level proficiency in Excel for analysis and automation, including Power Query, advanced modelling, data transformation, automation techniques, and integration with wider reporting solutions. Desirable Experience Experience supporting or administering enterprise project management tools such as Microsoft Project Online, Planner Premium, Planview, Azure DevOps, or similar platforms. Background in developing automated data pipelines or integrations between PPM tools and SAP systems. Exposure to portfolio management, project controls, or governance frameworks within a PMO environment. Experience working with APIs, scripting, or low-code automation tools to streamline reporting and data processes. Desirable Technical Skills & Qualifications P3O Foundation & Practitioner. Relevant certifications in data analytics, BI, or project management tooling. Project Management - Foundation level competence or intermediate level if working in a project context. Programme Management - Foundation level competence, or intermediate level if working in a programme context. Portfolio Management - Foundation level competence or intermediate level if working in a portfolio context. Change Management - Foundation level competence. Business Analysis - Intermediate level competence if working in a COE context. What's in it for you? Competitive up to £64,000 per annum depending on experience. Annual Leave: 26 days holiday per year, increasing to 30 with length of service. (plus bank holidays). Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames . click apply for full job details
This is a rare opportunity to take on a senior technical leadership role at Thames Water, the UK's largest water company, where operational technology directly supports the delivery of essential water and wastewater services to 16 million customers. We are looking for a highly technical, operationally focused and delivery driven OT Technical Manager to lead the performance, security, resilience and support of our Operational Technology estate and associated digital services. You will act as a senior operational technical authority across OT infrastructure, IT and OT connectivity, enterprise network security, cyber compliance, compute platforms, active directory and identity services. Leading specialist internal teams and strategic service partners, you will ensure that the critical technologies supporting our water and wastewater operations remain available, secure, resilient and fit for purpose. This is a broad and influential leadership role, combining deep technical oversight with operational delivery, supplier management, cyber resilience, business continuity and continual service improvement. You will also turn approved OT and Digital network roadmaps into deliverable operational plans, balancing day to day service performance with technical risk, lifecycle requirements, regulatory obligations and future operational needs. The role sits within the Thames Digital OT function and provides the opportunity to shape how one of the UK's most significant critical infrastructure organisations operates, protects and continually improves its technology estate. What you'll do as an OT Technical Manager OT Technical Leadership & Operational Performance Act as a senior operational technical authority for Thames Water's OT technology estate and associated digital services. Lead the teams responsible for IT network operations, enterprise network security, cyber compliance, OT compute, active directory and identity services. Ensure the integrity, security, availability, resilience and supportability of OT systems across Thames Water's operational sites. Provide expert technical leadership, escalation and decision making across OT infrastructure, connectivity, compute, security and identity services. Maintain effective oversight of the live OT estate, ensuring that critical services remain reliable, secure and fit for purpose. Digital Network Roadmaps Own the implementation of the approved Digital (IT/OT) network roadmaps. Translate agreed technical roadmaps into prioritised and deliverable operational plans. Coordinate resources, suppliers, dependencies, and change activity to deliver roadmap commitments effectively. Identify and escalate conflicts, risks, dependencies, and required deviations through the appropriate engineering governance routes. Ensure operational delivery remains aligned with approved architectures, standards, regulatory requirements, and business priorities. Networks, Connectivity & Security Operations Lead the operation and continual improvement of IT and OT connectivity services supporting connected people and operational assets. Oversee network operations delivered through a combination of internal resources and third party managed services. Monitor and improve network service health, capacity, performance, resilience and lifecycle. Lead the enterprise network security services within the role's remit, including firewalls, VPN and remote access services, WAN and SD-WAN security controls, and network security monitoring. Ensure cyber compliance activities are operated effectively, supported by appropriate evidence and subject to continual improvement. Identify and manage network security risks, vulnerabilities, control gaps and technical dependencies. OT Compute, Directory & Identity Services Lead the reliable and secure operation of OT hosting and compute platforms. Oversee OT Active Directory, the OT tenant and Entra ID services. Ensure effective identity lifecycle management, privileged access controls, platform health, backup, recovery and technical support. Manage technical risks and improvement opportunities across OT compute, directory and identity services. Ensure platforms remain resilient, supportable and capable of meeting current and future operational requirements. Service Management & Continual Improvement Manage the routine operation, maintenance and continual improvement of OT systems and associated processes. Ensure operational issues, recurring faults, performance constraints and capacity risks are identified, prioritised and addressed. Apply effective incident, problem, change, capacity and service improvement practices across the live estate. Establish meaningful operational KPIs and service measures covering performance, resilience, supportability and improvement. Ensure lessons learned from incidents, operational events and service reviews are translated into practical improvements. Operational Resilience, Compliance & Business Continuity Own operational resilience, business continuity and disaster recovery arrangements for the services within the role's remit. Ensure critical services are appropriately backed up, recoverable and supported by effective recovery capabilities. Maintain, test and continually improve recovery documentation and disaster recovery arrangements. Coordinate technical response and service restoration during major incidents, operational events and service disruptions. Ensure operational compliance with approved company policies, engineering standards, cyber security requirements and relevant regulatory obligations. Maintain remediation plans and provide timely assurance and evidence to internal stakeholders and relevant regulatory bodies. Leadership, Stakeholder & Commercial Management Lead a high performing and improvement focused technical organisation, setting clear priorities, objectives and performance expectations across internal teams and strategic partners. Balance operational support with risk reduction, resilience, compliance, lifecycle activity and roadmap delivery, allocating resources to the areas of greatest business and operational need. Act as the senior operational technical authority and escalation point, providing clear, practical and commercially balanced advice to senior stakeholders. Build effective relationships across Technology, Engineering, Operations, Cybersecurity, Finance, Procurement and Health and Safety, as well as with regulators and external partners. Manage key contracts, suppliers and service relationships, holding partners accountable for service performance, security, resilience, commercial outcomes and agreed improvements. Support Capex and Opex planning while managing supplier risks, dependencies and commercial constraints. Develop team capability, succession and professional growth while promoting health, safety, wellbeing, accountability and operational excellence. Base location - Hybrid - Clearwater Court, Reading Working pattern - Full-time, Monday to Friday What you should bring to the role Essential Experience Experience working within water industry Operational Technology (OT), with extensive understanding of the technology and operational environments that support critical water and wastewater services. Strong knowledge and practical experience of OT methodologies, principles, frameworks, systems, and architectures within a complex operational environment. Demonstrable experience leading operational technology services across infrastructure, networks, security, compute, identity, and associated digital services. Proven experience managing internal technical teams and significant third-party delivery, managed service, offshore, and outsourced partners within a matrix organisation. Demonstrable understanding of the use of OT within the utility industry, including the operational, resilience, security, safety, and regulatory considerations associated with critical infrastructure. Proven experience managing technical risks, incidents, problems, service performance, business continuity, disaster recovery, and continual service improvement across a live operational estate. Strong experience working with senior stakeholders across technology, engineering, operations, cybersecurity, compliance, commercial, and business functions. Proven ability to translate complex technical problems into simple, practical, and deliverable solutions. Demonstrable experience making balanced decisions that consider commercial, operational, customer, security, resilience, and regulatory requirements. Experience managing technical suppliers, service providers, communications partners, and system integrators, with accountability for service performance and contractual outcomes. Strong understanding and practical experience of LAN and WAN network technologies within complex operational environments. Essential Technical Skills & Qualifications Higher education qualification, or equivalent demonstrable experience, within an engineering discipline. Strong technical knowledge of OT systems and architecture, including the infrastructure and supporting services required to operate critical operational environments. Strong understanding of OT networks, LAN, WAN, connectivity, and associated operational technologies. . click apply for full job details
11/09/2026
Full time
This is a rare opportunity to take on a senior technical leadership role at Thames Water, the UK's largest water company, where operational technology directly supports the delivery of essential water and wastewater services to 16 million customers. We are looking for a highly technical, operationally focused and delivery driven OT Technical Manager to lead the performance, security, resilience and support of our Operational Technology estate and associated digital services. You will act as a senior operational technical authority across OT infrastructure, IT and OT connectivity, enterprise network security, cyber compliance, compute platforms, active directory and identity services. Leading specialist internal teams and strategic service partners, you will ensure that the critical technologies supporting our water and wastewater operations remain available, secure, resilient and fit for purpose. This is a broad and influential leadership role, combining deep technical oversight with operational delivery, supplier management, cyber resilience, business continuity and continual service improvement. You will also turn approved OT and Digital network roadmaps into deliverable operational plans, balancing day to day service performance with technical risk, lifecycle requirements, regulatory obligations and future operational needs. The role sits within the Thames Digital OT function and provides the opportunity to shape how one of the UK's most significant critical infrastructure organisations operates, protects and continually improves its technology estate. What you'll do as an OT Technical Manager OT Technical Leadership & Operational Performance Act as a senior operational technical authority for Thames Water's OT technology estate and associated digital services. Lead the teams responsible for IT network operations, enterprise network security, cyber compliance, OT compute, active directory and identity services. Ensure the integrity, security, availability, resilience and supportability of OT systems across Thames Water's operational sites. Provide expert technical leadership, escalation and decision making across OT infrastructure, connectivity, compute, security and identity services. Maintain effective oversight of the live OT estate, ensuring that critical services remain reliable, secure and fit for purpose. Digital Network Roadmaps Own the implementation of the approved Digital (IT/OT) network roadmaps. Translate agreed technical roadmaps into prioritised and deliverable operational plans. Coordinate resources, suppliers, dependencies, and change activity to deliver roadmap commitments effectively. Identify and escalate conflicts, risks, dependencies, and required deviations through the appropriate engineering governance routes. Ensure operational delivery remains aligned with approved architectures, standards, regulatory requirements, and business priorities. Networks, Connectivity & Security Operations Lead the operation and continual improvement of IT and OT connectivity services supporting connected people and operational assets. Oversee network operations delivered through a combination of internal resources and third party managed services. Monitor and improve network service health, capacity, performance, resilience and lifecycle. Lead the enterprise network security services within the role's remit, including firewalls, VPN and remote access services, WAN and SD-WAN security controls, and network security monitoring. Ensure cyber compliance activities are operated effectively, supported by appropriate evidence and subject to continual improvement. Identify and manage network security risks, vulnerabilities, control gaps and technical dependencies. OT Compute, Directory & Identity Services Lead the reliable and secure operation of OT hosting and compute platforms. Oversee OT Active Directory, the OT tenant and Entra ID services. Ensure effective identity lifecycle management, privileged access controls, platform health, backup, recovery and technical support. Manage technical risks and improvement opportunities across OT compute, directory and identity services. Ensure platforms remain resilient, supportable and capable of meeting current and future operational requirements. Service Management & Continual Improvement Manage the routine operation, maintenance and continual improvement of OT systems and associated processes. Ensure operational issues, recurring faults, performance constraints and capacity risks are identified, prioritised and addressed. Apply effective incident, problem, change, capacity and service improvement practices across the live estate. Establish meaningful operational KPIs and service measures covering performance, resilience, supportability and improvement. Ensure lessons learned from incidents, operational events and service reviews are translated into practical improvements. Operational Resilience, Compliance & Business Continuity Own operational resilience, business continuity and disaster recovery arrangements for the services within the role's remit. Ensure critical services are appropriately backed up, recoverable and supported by effective recovery capabilities. Maintain, test and continually improve recovery documentation and disaster recovery arrangements. Coordinate technical response and service restoration during major incidents, operational events and service disruptions. Ensure operational compliance with approved company policies, engineering standards, cyber security requirements and relevant regulatory obligations. Maintain remediation plans and provide timely assurance and evidence to internal stakeholders and relevant regulatory bodies. Leadership, Stakeholder & Commercial Management Lead a high performing and improvement focused technical organisation, setting clear priorities, objectives and performance expectations across internal teams and strategic partners. Balance operational support with risk reduction, resilience, compliance, lifecycle activity and roadmap delivery, allocating resources to the areas of greatest business and operational need. Act as the senior operational technical authority and escalation point, providing clear, practical and commercially balanced advice to senior stakeholders. Build effective relationships across Technology, Engineering, Operations, Cybersecurity, Finance, Procurement and Health and Safety, as well as with regulators and external partners. Manage key contracts, suppliers and service relationships, holding partners accountable for service performance, security, resilience, commercial outcomes and agreed improvements. Support Capex and Opex planning while managing supplier risks, dependencies and commercial constraints. Develop team capability, succession and professional growth while promoting health, safety, wellbeing, accountability and operational excellence. Base location - Hybrid - Clearwater Court, Reading Working pattern - Full-time, Monday to Friday What you should bring to the role Essential Experience Experience working within water industry Operational Technology (OT), with extensive understanding of the technology and operational environments that support critical water and wastewater services. Strong knowledge and practical experience of OT methodologies, principles, frameworks, systems, and architectures within a complex operational environment. Demonstrable experience leading operational technology services across infrastructure, networks, security, compute, identity, and associated digital services. Proven experience managing internal technical teams and significant third-party delivery, managed service, offshore, and outsourced partners within a matrix organisation. Demonstrable understanding of the use of OT within the utility industry, including the operational, resilience, security, safety, and regulatory considerations associated with critical infrastructure. Proven experience managing technical risks, incidents, problems, service performance, business continuity, disaster recovery, and continual service improvement across a live operational estate. Strong experience working with senior stakeholders across technology, engineering, operations, cybersecurity, compliance, commercial, and business functions. Proven ability to translate complex technical problems into simple, practical, and deliverable solutions. Demonstrable experience making balanced decisions that consider commercial, operational, customer, security, resilience, and regulatory requirements. Experience managing technical suppliers, service providers, communications partners, and system integrators, with accountability for service performance and contractual outcomes. Strong understanding and practical experience of LAN and WAN network technologies within complex operational environments. Essential Technical Skills & Qualifications Higher education qualification, or equivalent demonstrable experience, within an engineering discipline. Strong technical knowledge of OT systems and architecture, including the infrastructure and supporting services required to operate critical operational environments. Strong understanding of OT networks, LAN, WAN, connectivity, and associated operational technologies. . click apply for full job details
We are looking for an experienced SAP Analytics Cloud (SAC) Developer to join our Data Team within the BI division. Your work will be central to creating and improving SAC reporting templates and dashboards, helping drive strategic decision-making across the organisation. What you'll do as an SAP Analytics Cloud (SAC) Developer Collaborate & Create Work closely with business stakeholders to design engaging SAC stories that bring the product owner's vision to life. Translate business requirements into effective, user-focused SAC reporting solutions. Work collaboratively with SAC developers, Power BI developers, Data Engineering teams, and other technical colleagues to deliver high-quality reporting products. Contribute to the continuous improvement of SAC reporting capabilities, templates, and dashboards. Maintain Excellence Oversee and maintain a portfolio of SAC artefacts, including models and stories, ensuring they remain accurate, relevant, and fit for purpose. Ensure SAC reporting solutions are developed and maintained to a high standard, with appropriate data structures, calculations, and visualisations. Proactively identify opportunities to improve existing SAC solutions, reporting processes, and user experience. Support the ongoing development and optimisation of SAC reporting capabilities across the organisation. Resolve & Support Swiftly address incidents and provide technical support to users experiencing issues with productionised SAC stories. Investigate and troubleshoot issues across SAC models, stories, data sources, calculations, and reporting processes. Work closely with Data Engineering and other technical teams to resolve data and integration issues. Provide expert guidance and support to end users and stakeholders. Meet & Exceed Ensure that all requirements are clearly understood and delivered according to the product backlog. Work within continuous delivery and Agile methodologies to deliver high-quality reporting solutions. Contribute to testing, quality assurance, and successful implementation of SAC developments. Ensure solutions meet business needs while maintaining appropriate technical and reporting standards. Communicate Effectively Clearly articulate delivery expectations and maintain open lines of communication with stakeholders at all levels. Work with stakeholders across the business to define requirements, demonstrate solutions, and gather feedback. Prepare and deliver clear, concise, and compelling presentations and demonstrations. Develop training documentation and lead training sessions with end users of SAC reports. Advocate for SAC Promote the benefits and capabilities of SAP Analytics Cloud across the organisation. Proactively identify opportunities to showcase SAC and demonstrate how it can support business decision-making. Lead demonstrations of SAC capabilities to stakeholders at all levels, including C-suite. Drive maximum value from SAC by encouraging effective adoption and best practice across the organisation. Key relationships and interactions Working in the Data Team, within the BI division and reporting to the Head of Business Intelligence. Working as part of a team of SAC and Power BI developers. Daily interaction with the Data Engineering team, who provide the underlying data. Working with stakeholders at all levels across the business to define requirements and build and test solutions. Proactively creating opportunities to showcase the capabilities of SAC through demonstrations to all levels of the business, up to and including C-suite. Preparing training documents and leading training sessions with end users of the reports. Working closely with digital workplace peers and other IT teams, including product management, project delivery, applications, infrastructure, security operations, enterprise/network operations, and IT operations management. What you should bring to the role Essential Experience Continuous Delivery: Experience working in continuous delivery environments and cross-functional teams using Agile methodology. Presentation Skills: Proven experience presenting to senior stakeholders, with the ability to deliver clear, concise, and compelling presentations. Business Acumen: A knack for quickly understanding business needs, future trends, opportunities, and constraints across various domains. Essential Technical Skills & Qualifications SAC Expertise: Extensive hands-on experience with SAP Analytics Cloud, including modelling, data blending, complex calculations, predictive analytics, and planning. Data Integration Skills: Proficiency in working with both live and acquired data sources. BW/4HANA Proficiency: Deep experience with writing queries on BW/4HANA. ETL & Data Warehousing: Strong understanding of ETL processes and data warehouse concepts, with the ability to work effectively with data engineering teams and underlying data structures. Reporting & Dashboard Development: Demonstrable experience designing, developing, testing, and maintaining enterprise reporting solutions and dashboards. Data Modelling & Analysis: Strong analytical and data modelling skills, with the ability to develop effective models, calculations, and visualisations within SAC. Agile Delivery: Practical experience delivering analytics and reporting solutions within Agile and continuous delivery environments. Desirable Experience Experience working within a large, complex organisation with multiple stakeholder groups and business domains. Experience delivering enterprise-scale reporting and analytics solutions using SAP Analytics Cloud. Experience working closely with Data Engineering teams to develop and consume data products. Experience delivering user training, documentation, demonstrations, and adoption activities for analytics solutions. Experience working with senior stakeholders and C-suite audiences to communicate technical capabilities and business insight. Desirable Technical Skills & Qualifications ETL & Data Warehousing: A background in ETL processes and data warehouse management is desirable but not essential. SAP Datasphere: Demonstrable experience with SAP Datasphere would be a plus. Power BI: Experience with Power BI or other enterprise business intelligence platforms would be advantageous. SAP BW/4HANA: Further experience with SAP BW/4HANA data modelling, queries, and reporting environments would be beneficial. Relevant SAP Analytics Cloud, data analytics, business intelligence, or related technical certifications would be advantageous. What's in it for you? Competitive up to £60,000 per annum depending on experience. Annual Leave: 26 days holiday per year, increasing to 30 with length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive . click apply for full job details
11/09/2026
Full time
We are looking for an experienced SAP Analytics Cloud (SAC) Developer to join our Data Team within the BI division. Your work will be central to creating and improving SAC reporting templates and dashboards, helping drive strategic decision-making across the organisation. What you'll do as an SAP Analytics Cloud (SAC) Developer Collaborate & Create Work closely with business stakeholders to design engaging SAC stories that bring the product owner's vision to life. Translate business requirements into effective, user-focused SAC reporting solutions. Work collaboratively with SAC developers, Power BI developers, Data Engineering teams, and other technical colleagues to deliver high-quality reporting products. Contribute to the continuous improvement of SAC reporting capabilities, templates, and dashboards. Maintain Excellence Oversee and maintain a portfolio of SAC artefacts, including models and stories, ensuring they remain accurate, relevant, and fit for purpose. Ensure SAC reporting solutions are developed and maintained to a high standard, with appropriate data structures, calculations, and visualisations. Proactively identify opportunities to improve existing SAC solutions, reporting processes, and user experience. Support the ongoing development and optimisation of SAC reporting capabilities across the organisation. Resolve & Support Swiftly address incidents and provide technical support to users experiencing issues with productionised SAC stories. Investigate and troubleshoot issues across SAC models, stories, data sources, calculations, and reporting processes. Work closely with Data Engineering and other technical teams to resolve data and integration issues. Provide expert guidance and support to end users and stakeholders. Meet & Exceed Ensure that all requirements are clearly understood and delivered according to the product backlog. Work within continuous delivery and Agile methodologies to deliver high-quality reporting solutions. Contribute to testing, quality assurance, and successful implementation of SAC developments. Ensure solutions meet business needs while maintaining appropriate technical and reporting standards. Communicate Effectively Clearly articulate delivery expectations and maintain open lines of communication with stakeholders at all levels. Work with stakeholders across the business to define requirements, demonstrate solutions, and gather feedback. Prepare and deliver clear, concise, and compelling presentations and demonstrations. Develop training documentation and lead training sessions with end users of SAC reports. Advocate for SAC Promote the benefits and capabilities of SAP Analytics Cloud across the organisation. Proactively identify opportunities to showcase SAC and demonstrate how it can support business decision-making. Lead demonstrations of SAC capabilities to stakeholders at all levels, including C-suite. Drive maximum value from SAC by encouraging effective adoption and best practice across the organisation. Key relationships and interactions Working in the Data Team, within the BI division and reporting to the Head of Business Intelligence. Working as part of a team of SAC and Power BI developers. Daily interaction with the Data Engineering team, who provide the underlying data. Working with stakeholders at all levels across the business to define requirements and build and test solutions. Proactively creating opportunities to showcase the capabilities of SAC through demonstrations to all levels of the business, up to and including C-suite. Preparing training documents and leading training sessions with end users of the reports. Working closely with digital workplace peers and other IT teams, including product management, project delivery, applications, infrastructure, security operations, enterprise/network operations, and IT operations management. What you should bring to the role Essential Experience Continuous Delivery: Experience working in continuous delivery environments and cross-functional teams using Agile methodology. Presentation Skills: Proven experience presenting to senior stakeholders, with the ability to deliver clear, concise, and compelling presentations. Business Acumen: A knack for quickly understanding business needs, future trends, opportunities, and constraints across various domains. Essential Technical Skills & Qualifications SAC Expertise: Extensive hands-on experience with SAP Analytics Cloud, including modelling, data blending, complex calculations, predictive analytics, and planning. Data Integration Skills: Proficiency in working with both live and acquired data sources. BW/4HANA Proficiency: Deep experience with writing queries on BW/4HANA. ETL & Data Warehousing: Strong understanding of ETL processes and data warehouse concepts, with the ability to work effectively with data engineering teams and underlying data structures. Reporting & Dashboard Development: Demonstrable experience designing, developing, testing, and maintaining enterprise reporting solutions and dashboards. Data Modelling & Analysis: Strong analytical and data modelling skills, with the ability to develop effective models, calculations, and visualisations within SAC. Agile Delivery: Practical experience delivering analytics and reporting solutions within Agile and continuous delivery environments. Desirable Experience Experience working within a large, complex organisation with multiple stakeholder groups and business domains. Experience delivering enterprise-scale reporting and analytics solutions using SAP Analytics Cloud. Experience working closely with Data Engineering teams to develop and consume data products. Experience delivering user training, documentation, demonstrations, and adoption activities for analytics solutions. Experience working with senior stakeholders and C-suite audiences to communicate technical capabilities and business insight. Desirable Technical Skills & Qualifications ETL & Data Warehousing: A background in ETL processes and data warehouse management is desirable but not essential. SAP Datasphere: Demonstrable experience with SAP Datasphere would be a plus. Power BI: Experience with Power BI or other enterprise business intelligence platforms would be advantageous. SAP BW/4HANA: Further experience with SAP BW/4HANA data modelling, queries, and reporting environments would be beneficial. Relevant SAP Analytics Cloud, data analytics, business intelligence, or related technical certifications would be advantageous. What's in it for you? Competitive up to £60,000 per annum depending on experience. Annual Leave: 26 days holiday per year, increasing to 30 with length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive . click apply for full job details
We're looking for a Cyber Threat & Vulnerability Analyst to join our Cyber Security team, helping protect the systems that deliver essential water services to millions of customers every day. You'll play a key role in identifying, assessing, and reducing cyber risk across a large and complex technology estate, making sure vulnerabilities are understood, prioritised, and fixed before they can be exploited. It's a hands-on role where you'll work closely with technical teams and business stakeholders to keep our services safe, resilient, and running smoothly. What you'll be doing as a Cyber Threat & Vulnerability Analyst: As a Cyber Threat & Vulnerability Analyst, you'll be responsible for supporting and improving how we identify, assess, and manage cyber vulnerabilities across the organisation. You'll help shape how we reduce cyber risk and strengthen our overall security posture. Support end-to-end vulnerability management across IT and operational technology environments Help shape and improve threat and vulnerability management processes, frameworks, and ways of working Work with technical and business teams to prioritise and remediate vulnerabilities based on risk Investigate new vulnerabilities and recommend clear, practical mitigation actions Support integration of vulnerability scanning tools into existing systems and processes Build and maintain dashboards that show cyber risk, trends, and remediation progress in a clear way Contribute to threat assessments and support proactive threat hunting activities Help ensure alignment with standards such as General Data Protection Regulation, Payment Card Industry Data Security Standard, Network and Information Systems Regulations, and International Organisation for Standardisation 27001 Monitor vulnerability management tools and processes, identifying ways to improve effectiveness and reduce risk Base location: Reading - Clearwater Court Working pattern or hours: 36 hours Monday to Friday, hybrid working Necessary requirements for the role: Must be eligible to obtain Counter Terrorist Check security clearance What you should bring to the role The must-haves (essential criteria) for this opportunity include: Experience supporting vulnerability management, patching, or cyber risk reduction in a complex environment Understanding of cyber security concepts, including vulnerability management and threat assessment approaches Ability to work with technical teams to support remediation of security issues Experience or understanding of security tooling such as vulnerability scanners or similar technologies Ability to communicate technical issues clearly to both technical and non-technical audiences Awareness of how security risks are managed across different technology environments (for example cloud, servers, end-user devices, or operational systems) A relevant cyber security qualification or industry certification such as Certified Information Systems Security Professional, Certified Information Security Manager, or Certified Cloud Security Professional Extra qualities that would be a great fit for our team: Experience working with large enterprise or critical infrastructure environments Familiarity with threat intelligence or threat modelling approaches Experience supporting or improving security processes and governance Exposure to operational technology or legacy infrastructure environments Additional cyber security certifications such as Certified Threat Intelligence Analyst, Certified Vulnerability Assessor, Offensive Security Certified Professional, or similar What's in it for you? Competitive salary up to £65,000 per annum depending on experience Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
09/09/2026
Full time
We're looking for a Cyber Threat & Vulnerability Analyst to join our Cyber Security team, helping protect the systems that deliver essential water services to millions of customers every day. You'll play a key role in identifying, assessing, and reducing cyber risk across a large and complex technology estate, making sure vulnerabilities are understood, prioritised, and fixed before they can be exploited. It's a hands-on role where you'll work closely with technical teams and business stakeholders to keep our services safe, resilient, and running smoothly. What you'll be doing as a Cyber Threat & Vulnerability Analyst: As a Cyber Threat & Vulnerability Analyst, you'll be responsible for supporting and improving how we identify, assess, and manage cyber vulnerabilities across the organisation. You'll help shape how we reduce cyber risk and strengthen our overall security posture. Support end-to-end vulnerability management across IT and operational technology environments Help shape and improve threat and vulnerability management processes, frameworks, and ways of working Work with technical and business teams to prioritise and remediate vulnerabilities based on risk Investigate new vulnerabilities and recommend clear, practical mitigation actions Support integration of vulnerability scanning tools into existing systems and processes Build and maintain dashboards that show cyber risk, trends, and remediation progress in a clear way Contribute to threat assessments and support proactive threat hunting activities Help ensure alignment with standards such as General Data Protection Regulation, Payment Card Industry Data Security Standard, Network and Information Systems Regulations, and International Organisation for Standardisation 27001 Monitor vulnerability management tools and processes, identifying ways to improve effectiveness and reduce risk Base location: Reading - Clearwater Court Working pattern or hours: 36 hours Monday to Friday, hybrid working Necessary requirements for the role: Must be eligible to obtain Counter Terrorist Check security clearance What you should bring to the role The must-haves (essential criteria) for this opportunity include: Experience supporting vulnerability management, patching, or cyber risk reduction in a complex environment Understanding of cyber security concepts, including vulnerability management and threat assessment approaches Ability to work with technical teams to support remediation of security issues Experience or understanding of security tooling such as vulnerability scanners or similar technologies Ability to communicate technical issues clearly to both technical and non-technical audiences Awareness of how security risks are managed across different technology environments (for example cloud, servers, end-user devices, or operational systems) A relevant cyber security qualification or industry certification such as Certified Information Systems Security Professional, Certified Information Security Manager, or Certified Cloud Security Professional Extra qualities that would be a great fit for our team: Experience working with large enterprise or critical infrastructure environments Familiarity with threat intelligence or threat modelling approaches Experience supporting or improving security processes and governance Exposure to operational technology or legacy infrastructure environments Additional cyber security certifications such as Certified Threat Intelligence Analyst, Certified Vulnerability Assessor, Offensive Security Certified Professional, or similar What's in it for you? Competitive salary up to £65,000 per annum depending on experience Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As a Senior Cyber Security Engineer , you will play a critical role in delivering Thames Water's cyber strategy, with responsibility for the design, implementation, and ongoing effectiveness of security capabilities across IT and OT environments. You will engineer and maintain the technical capabilities that enable early threat detection, rapid and consistent response, and sustained cyber risk reduction , while translating cyber risk, regulatory, and business demands into practical, measurable, and operationally sustainable security controls . This is a hands on engineering role for individuals who enjoy building resilient security capabilities, integrating platforms and telemetry, and turning strategy, risk, and incident learnings into practical engineering outcomes. The role requires a strong understanding of security engineering concepts, infrastructure technologies, and best practices, along with the ability to collaborate effectively across IT, OT, and security operations to drive continuous improvement. You must be able to obtain Counter Terrorist Check (CTC) Clearance to be eligible for this position. What you'll be doing as a Senior Cyber Security Engineer Collaborate with stakeholders to design, implement and maintain security controls to meet business, compliance, and risk mitigation requirements, ensuring controls are effective, measurable, and operationally sustainable. Implement and maintain detection and response capabilities through SIEM integration with security controls and IT systems, with a focus on reducing time to detect and time to remediate through improved pre incident engineering. Participation in a 24x7 on call support rota, responding to SIEM health alerts and restoring log ingestion where required. Manage use cases, perform data enrichment, and define standardised and automated containment workflows. Develop and manage operational procedures and reporting methodology. Manage and oversee security technology platforms (e.g. SIEM, SOAR, EDR, and email security). Monitor ongoing control performance and coordinate remediation where gaps are found. Automate operational procedures and reporting processes and integrate outputs into risk reporting frameworks. Liaise with IT and OT teams to ensure controls are implemented according to agreed baselines. Align control design with industry standards, regulations, and best practices. (e.g. NIS, ISO27001, GDPR). Support audits, reviews, and assessments of security controls. Identify and implement improvements to control coverage and resilience. Proactively advise on technology, best practices, and delivery models. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Experience in Security Engineering, with a focus on detection & response engineering in an enterprise environment. Strong understanding of both IT and OT systems and infrastructure. Experience in identifying and remediating cyber risks in evolving digital environments. Familiarity with SIEM, EDR, email security and identity and access management technologies (e.g. Entra ID, CyberArk). Familiarity with a range of operating systems and security considerations across SaaS, IaaS, end-user computing, and server estate. Sound knowledge of cloud and network security technologies. Strong analytical, planning, and organisational skills. Ability to communicate technical issues clearly to non-technical stakeholders. Degree in Cyber Security, Computer Science, Information Technology, Engineering, or a related field. Industry certification(s) such as CISSP, CCSP, CompTIA Security+, or SC-200. It would be great if you also had Previous experience working in a large, complex infrastructure-based or water utility organisation. Experience in systems or network administration in IT and/or OT environments. Experience leading or mentoring others in delivering cybersecurity outcomes. Security engineering vendor or product certifications such as Microsoft Certified: Azure Security Engineer Associate, Tenable, or CyberArk. What's in it for you? Competitive salary up to £78,000 per annum depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
09/09/2026
Full time
As a Senior Cyber Security Engineer , you will play a critical role in delivering Thames Water's cyber strategy, with responsibility for the design, implementation, and ongoing effectiveness of security capabilities across IT and OT environments. You will engineer and maintain the technical capabilities that enable early threat detection, rapid and consistent response, and sustained cyber risk reduction , while translating cyber risk, regulatory, and business demands into practical, measurable, and operationally sustainable security controls . This is a hands on engineering role for individuals who enjoy building resilient security capabilities, integrating platforms and telemetry, and turning strategy, risk, and incident learnings into practical engineering outcomes. The role requires a strong understanding of security engineering concepts, infrastructure technologies, and best practices, along with the ability to collaborate effectively across IT, OT, and security operations to drive continuous improvement. You must be able to obtain Counter Terrorist Check (CTC) Clearance to be eligible for this position. What you'll be doing as a Senior Cyber Security Engineer Collaborate with stakeholders to design, implement and maintain security controls to meet business, compliance, and risk mitigation requirements, ensuring controls are effective, measurable, and operationally sustainable. Implement and maintain detection and response capabilities through SIEM integration with security controls and IT systems, with a focus on reducing time to detect and time to remediate through improved pre incident engineering. Participation in a 24x7 on call support rota, responding to SIEM health alerts and restoring log ingestion where required. Manage use cases, perform data enrichment, and define standardised and automated containment workflows. Develop and manage operational procedures and reporting methodology. Manage and oversee security technology platforms (e.g. SIEM, SOAR, EDR, and email security). Monitor ongoing control performance and coordinate remediation where gaps are found. Automate operational procedures and reporting processes and integrate outputs into risk reporting frameworks. Liaise with IT and OT teams to ensure controls are implemented according to agreed baselines. Align control design with industry standards, regulations, and best practices. (e.g. NIS, ISO27001, GDPR). Support audits, reviews, and assessments of security controls. Identify and implement improvements to control coverage and resilience. Proactively advise on technology, best practices, and delivery models. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Experience in Security Engineering, with a focus on detection & response engineering in an enterprise environment. Strong understanding of both IT and OT systems and infrastructure. Experience in identifying and remediating cyber risks in evolving digital environments. Familiarity with SIEM, EDR, email security and identity and access management technologies (e.g. Entra ID, CyberArk). Familiarity with a range of operating systems and security considerations across SaaS, IaaS, end-user computing, and server estate. Sound knowledge of cloud and network security technologies. Strong analytical, planning, and organisational skills. Ability to communicate technical issues clearly to non-technical stakeholders. Degree in Cyber Security, Computer Science, Information Technology, Engineering, or a related field. Industry certification(s) such as CISSP, CCSP, CompTIA Security+, or SC-200. It would be great if you also had Previous experience working in a large, complex infrastructure-based or water utility organisation. Experience in systems or network administration in IT and/or OT environments. Experience leading or mentoring others in delivering cybersecurity outcomes. Security engineering vendor or product certifications such as Microsoft Certified: Azure Security Engineer Associate, Tenable, or CyberArk. What's in it for you? Competitive salary up to £78,000 per annum depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As a Control Tester , you will play a key role within the Information Security team at Thames Water, supporting the Control Testing & Assurance Manager in delivering cybersecurity control testing activities across multiple security domains. Working closely with cybersecurity leadership, service owners, and control owners, you will help ensure security controls are effectively designed, implemented, and operating as intended across the organisation. This role contributes to the Cybersecurity Control Testing & Assurance programme by assessing control effectiveness, gathering evidence, and supporting the organisation's wider security and compliance objectives. You will collaborate with stakeholders across the business to ensure testing activities are executed efficiently while maintaining high standards of documentation and reporting. To be considered for this position, candidates must be eligible to obtain security clearance to a minimum of Counter Terrorist Check (CTC) level. What you'll be doing as a Control Tester Assist in the execution of cybersecurity control testing activities in accordance with defined procedures, templates, and standards. Support the development and localisation of test scripts tailored to specific control environments. Gather and document evidence to assess the design and operational effectiveness of cybersecurity controls. Collaborate with control owners and service owners to clarify control objectives and facilitate smooth testing execution. Maintain accurate documentation for each control assessment, including test plans, results, and supporting evidence. Produce clear and consistent reports detailing testing outcomes and observations. Escalate issues, control deficiencies, or delays to the Control Testing & Assurance Manager. Contribute to the continuous improvement of the control testing framework, methodologies, and documentation. Work with key business stakeholders to support the organisation's cybersecurity and compliance objectives. Support the wider cybersecurity assurance programme through structured testing and evidence-based analysis. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Experience in IT audit, IT risk, or cybersecurity control testing within an enterprise environment. Understanding of cybersecurity control frameworks and assurance methodologies. Strong analytical and problem-solving skills with the ability to assess control effectiveness. Experience working collaboratively with technical teams and business stakeholders. Ability to manage tasks independently while contributing to team objectives. Strong written and verbal communication skills, including clear documentation and reporting. Good planning and organisational skills with attention to detail. Technical experience and skills Understanding of cybersecurity domains, including Threat Intelligence, Vulnerability Management, Security Testing, Security Architecture, Infrastructure Protection, Application Security, Identity and Access Management, Incident Investigation & Response, and Cryptography. Familiarity with information security control frameworks such as COBIT or COSO. Ability to gather, analyse, and document evidence related to the design and operational effectiveness of security controls. Experience in maintaining structured documentation, including test plans, assessment results, and reports. Desirable qualifications and experience Experience working in a regulated environment. Experience within the water utility industry or other large, complex critical national infrastructure organisations. Desirable technical skills and qualifications Professional certifications such as CISA, CISSP, CRISC, or ISO 27001 Lead Auditor. What's in it for you? Competitive salary between £40,000 and £55,000 per annum, depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
09/09/2026
Full time
As a Control Tester , you will play a key role within the Information Security team at Thames Water, supporting the Control Testing & Assurance Manager in delivering cybersecurity control testing activities across multiple security domains. Working closely with cybersecurity leadership, service owners, and control owners, you will help ensure security controls are effectively designed, implemented, and operating as intended across the organisation. This role contributes to the Cybersecurity Control Testing & Assurance programme by assessing control effectiveness, gathering evidence, and supporting the organisation's wider security and compliance objectives. You will collaborate with stakeholders across the business to ensure testing activities are executed efficiently while maintaining high standards of documentation and reporting. To be considered for this position, candidates must be eligible to obtain security clearance to a minimum of Counter Terrorist Check (CTC) level. What you'll be doing as a Control Tester Assist in the execution of cybersecurity control testing activities in accordance with defined procedures, templates, and standards. Support the development and localisation of test scripts tailored to specific control environments. Gather and document evidence to assess the design and operational effectiveness of cybersecurity controls. Collaborate with control owners and service owners to clarify control objectives and facilitate smooth testing execution. Maintain accurate documentation for each control assessment, including test plans, results, and supporting evidence. Produce clear and consistent reports detailing testing outcomes and observations. Escalate issues, control deficiencies, or delays to the Control Testing & Assurance Manager. Contribute to the continuous improvement of the control testing framework, methodologies, and documentation. Work with key business stakeholders to support the organisation's cybersecurity and compliance objectives. Support the wider cybersecurity assurance programme through structured testing and evidence-based analysis. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Experience in IT audit, IT risk, or cybersecurity control testing within an enterprise environment. Understanding of cybersecurity control frameworks and assurance methodologies. Strong analytical and problem-solving skills with the ability to assess control effectiveness. Experience working collaboratively with technical teams and business stakeholders. Ability to manage tasks independently while contributing to team objectives. Strong written and verbal communication skills, including clear documentation and reporting. Good planning and organisational skills with attention to detail. Technical experience and skills Understanding of cybersecurity domains, including Threat Intelligence, Vulnerability Management, Security Testing, Security Architecture, Infrastructure Protection, Application Security, Identity and Access Management, Incident Investigation & Response, and Cryptography. Familiarity with information security control frameworks such as COBIT or COSO. Ability to gather, analyse, and document evidence related to the design and operational effectiveness of security controls. Experience in maintaining structured documentation, including test plans, assessment results, and reports. Desirable qualifications and experience Experience working in a regulated environment. Experience within the water utility industry or other large, complex critical national infrastructure organisations. Desirable technical skills and qualifications Professional certifications such as CISA, CISSP, CRISC, or ISO 27001 Lead Auditor. What's in it for you? Competitive salary between £40,000 and £55,000 per annum, depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As a Security Penetration Tester , you will be responsible for supporting the design, implementation, and maintenance of TVM (Threat & Vulnerability Management) solutions, controls and processes across the organisation. You will be liaising with Digital teams to ensure appropriate mitigation and remediation of vulnerabilities detected across our IT estate. This role requires an understanding of TVM concepts, technologies, and best practices, as well as the ability to collaborate effectively with cross-functional teams. The ideal candidate will possess strong communication and will be committed to ensuring the highest level of security, compliance, and user experience. Security Clearance: CTC (Counter Terrorist Check) clearance is essential. You must currently hold or be able to attain CTC clearance for this role. What you'll be doing as a Security Penetration Tester Help support and develop an internal penetration testing function. Conduct network, application penetration testing, code and security reviews. Identify and exploit vulnerabilities through proof-of-concept testing. Support vulnerability management across the enterprise, ensuring that a framework for identification, categorisation and mitigation exists and is implemented and maintained. Responsible for supporting the creation of the operating model for vulnerability management, that it is shared, agreed and operates effectively across the business. Develop and maintain penetration testing documentation, policies, and procedures. Integrate cyber security solutions (e.g. vulnerability scanning tools) with existing systems, applications, and infrastructure. Evaluate and recommend technologies, tools, and vendors to meet business needs. Investigate newly identified cyber security vulnerabilities and provide appropriate mitigation actions. Liaise and coordinate with technology and business stakeholders in relation to cyber security patching and vulnerability management issues/actions. Maintain a cyber threat assessment methodology, align to evolving industry standards and integrate into BAU and project-based business processes. Support with proactive threat hunting for new and emerging cyber threats. Develop and maintain dashboards with cyber security threat and vulnerability metrics. Support compliance with relevant industry standards, regulations, and best practices, such as GDPR, NIS and ISO 27001. Base location - Hybrid - Clearwater Court Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Strong knowledge of manual penetration testing techniques and confident with operating systems and tools such as Tenable, Burp Suite, Kalli Linux. Exposure to remediating vulnerabilities and patch management in a complex business environment. Experience in remediating cyber risks in the ever-changing digital estate. Experience in a penetration testing enterprise environment. Prepare detailed reports and the ability to present findings to key stakeholders. Cyber security industry certification(s) such as CSTM/ CRT/ OSCP/CTL. Understanding of different patching management techniques and approaches for different technology stacks (e.g. SaaS, IaaS, End-User Computing, Server Estate, etc.). Knowledge of TVM concepts, technologies, and best practices, including OSINT tools, vulnerability assessment, threat modelling, etc. What's in it for you? Competitive salary of up to £72,000 per annum depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
09/09/2026
Full time
As a Security Penetration Tester , you will be responsible for supporting the design, implementation, and maintenance of TVM (Threat & Vulnerability Management) solutions, controls and processes across the organisation. You will be liaising with Digital teams to ensure appropriate mitigation and remediation of vulnerabilities detected across our IT estate. This role requires an understanding of TVM concepts, technologies, and best practices, as well as the ability to collaborate effectively with cross-functional teams. The ideal candidate will possess strong communication and will be committed to ensuring the highest level of security, compliance, and user experience. Security Clearance: CTC (Counter Terrorist Check) clearance is essential. You must currently hold or be able to attain CTC clearance for this role. What you'll be doing as a Security Penetration Tester Help support and develop an internal penetration testing function. Conduct network, application penetration testing, code and security reviews. Identify and exploit vulnerabilities through proof-of-concept testing. Support vulnerability management across the enterprise, ensuring that a framework for identification, categorisation and mitigation exists and is implemented and maintained. Responsible for supporting the creation of the operating model for vulnerability management, that it is shared, agreed and operates effectively across the business. Develop and maintain penetration testing documentation, policies, and procedures. Integrate cyber security solutions (e.g. vulnerability scanning tools) with existing systems, applications, and infrastructure. Evaluate and recommend technologies, tools, and vendors to meet business needs. Investigate newly identified cyber security vulnerabilities and provide appropriate mitigation actions. Liaise and coordinate with technology and business stakeholders in relation to cyber security patching and vulnerability management issues/actions. Maintain a cyber threat assessment methodology, align to evolving industry standards and integrate into BAU and project-based business processes. Support with proactive threat hunting for new and emerging cyber threats. Develop and maintain dashboards with cyber security threat and vulnerability metrics. Support compliance with relevant industry standards, regulations, and best practices, such as GDPR, NIS and ISO 27001. Base location - Hybrid - Clearwater Court Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Strong knowledge of manual penetration testing techniques and confident with operating systems and tools such as Tenable, Burp Suite, Kalli Linux. Exposure to remediating vulnerabilities and patch management in a complex business environment. Experience in remediating cyber risks in the ever-changing digital estate. Experience in a penetration testing enterprise environment. Prepare detailed reports and the ability to present findings to key stakeholders. Cyber security industry certification(s) such as CSTM/ CRT/ OSCP/CTL. Understanding of different patching management techniques and approaches for different technology stacks (e.g. SaaS, IaaS, End-User Computing, Server Estate, etc.). Knowledge of TVM concepts, technologies, and best practices, including OSINT tools, vulnerability assessment, threat modelling, etc. What's in it for you? Competitive salary of up to £72,000 per annum depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As a Digital Telecommunications Manager, you will play a key role within Thames Water's Digital and Technology function, leading the organisation's approach to reliable, resilient, and future-ready telecommunications services across a complex operational estate. Working closely with suppliers, operational teams, programme delivery, architecture, and business stakeholders, you will ensure telecom services are secure, performant, and aligned to both operational and strategic objectives. This role contributes to Thames Water's operational resilience by ensuring critical communication systems remain available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage operational risks, and support the transformation of Thames Water's telecoms landscape. What you'll be doing as a Digital Telecommunications Manager Lead the delivery and operational management of Thames Water's digital telecommunications services across cloud and on-premises platforms. Manage supplier relationships and telecom service contracts, ensuring delivery against agreed SLAs, KPIs, and operational expectations. Act as the primary escalation point for telecom faults, incidents, problems, and operational service risks. Ensure telecom services are reliable, resilient, secure, and optimised to support business and operational requirements. Support service introduction and transition activities through effective change management and governance processes. Drive continual service improvement across telecom services, improving service quality, customer experience, and operational performance. Develop and maintain strong relationships with key business, operational, and technical stakeholders. Lead service governance activities, including weekly and monthly operational reviews, reporting, and supplier performance management. Manage telecom service requests, ensuring all requests, incidents, and faults are resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management. Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately. Support commercial and contractual governance activities to ensure quality, compliance, and value from telecom suppliers. Collaborate with digital, operational, and transformation teams to support the integration of new telecom technologies and services. Define and support the telecom technology roadmap, including Cellular, NB-IoT, CAT1, RedCap, 4G, 5G, 6G, eSIM, Satellite, and LoRaWAN technologies. Support the safe and sustainable integration of telecom services into Thames Water's core technology environments. Identify, manage, and mitigate operational and service risks across the telecoms estate. Provide regular operational, financial, and service performance reporting to senior leadership teams. Drive continuous improvement in telecom service delivery processes, governance, and supplier management practices. Ensure health, safety, and wellbeing remain the highest priority across all service and operational activities. Base location - Hybrid - Reading (STW) - RG2 0RP Working pattern - 36 hours Monday to Friday. What you should bring to the role Extensive experience managing telecom service delivery within large or complex enterprise environments. Strong experience managing telecom suppliers, operational contracts, and service governance activities. Experience managing telecom operational support, incidents, problems, and service improvements. Strong stakeholder management skills with the ability to engage technical, operational, and business teams effectively. Excellent communication and customer service skills. Proven problem-solving and decision-making capability within operational and service environments. Experience managing teams, suppliers, or project delivery activities. Experience working within ITIL, Agile, Waterfall, Lean, or similar delivery methodologies. Ability to manage conflicting priorities and operational demands in fast-paced environments. Strong organisational and planning capabilities with a focus on operational excellence and customer outcomes. Proactive and collaborative approach with strong commercial awareness and supplier management capability. Technical experience and skills Strong understanding of telecommunications technologies including WAN, VoIP, Satellite, NB-IoT, 4G, and 5G technologies. Knowledge of telecom infrastructure, unified communications, contact centre technologies, and connectivity services. Experience supporting cloud and on-premises telecom environments. Understanding of telecom service management processes including incident, change, capacity, and availability management. Experience managing telecom operational risks, service reporting, and performance metrics. Ability to support telecom transformation and technology modernisation programmes. Commercial awareness including budget management, supplier governance, and cost optimisation activities. Desirable qualifications and experience Experience working within utilities, critical infrastructure, or regulated industries. Experience supporting large-scale telecom or digital transformation programmes. Knowledge of operational technology (OT) environments and critical operational communications. Experience managing large-scale enterprise telecom estates with complex operational dependencies. Experience working within matrix organisations and multi-supplier environments. Desirable technical skills and qualifications Degree qualified in telecommunications, networks, or a related technical discipline. Chartered professional or engineering status. Technical problem-solving and issue-resolution capability within telecom environments. Knowledge of telecom architecture and future connectivity technologies. Experience supporting strategic supplier and commercial management activities. What's in it for you? Competitive salary between £62,000 and £78,000 per annum, depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know; we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
04/09/2026
Full time
As a Digital Telecommunications Manager, you will play a key role within Thames Water's Digital and Technology function, leading the organisation's approach to reliable, resilient, and future-ready telecommunications services across a complex operational estate. Working closely with suppliers, operational teams, programme delivery, architecture, and business stakeholders, you will ensure telecom services are secure, performant, and aligned to both operational and strategic objectives. This role contributes to Thames Water's operational resilience by ensuring critical communication systems remain available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage operational risks, and support the transformation of Thames Water's telecoms landscape. What you'll be doing as a Digital Telecommunications Manager Lead the delivery and operational management of Thames Water's digital telecommunications services across cloud and on-premises platforms. Manage supplier relationships and telecom service contracts, ensuring delivery against agreed SLAs, KPIs, and operational expectations. Act as the primary escalation point for telecom faults, incidents, problems, and operational service risks. Ensure telecom services are reliable, resilient, secure, and optimised to support business and operational requirements. Support service introduction and transition activities through effective change management and governance processes. Drive continual service improvement across telecom services, improving service quality, customer experience, and operational performance. Develop and maintain strong relationships with key business, operational, and technical stakeholders. Lead service governance activities, including weekly and monthly operational reviews, reporting, and supplier performance management. Manage telecom service requests, ensuring all requests, incidents, and faults are resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management. Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately. Support commercial and contractual governance activities to ensure quality, compliance, and value from telecom suppliers. Collaborate with digital, operational, and transformation teams to support the integration of new telecom technologies and services. Define and support the telecom technology roadmap, including Cellular, NB-IoT, CAT1, RedCap, 4G, 5G, 6G, eSIM, Satellite, and LoRaWAN technologies. Support the safe and sustainable integration of telecom services into Thames Water's core technology environments. Identify, manage, and mitigate operational and service risks across the telecoms estate. Provide regular operational, financial, and service performance reporting to senior leadership teams. Drive continuous improvement in telecom service delivery processes, governance, and supplier management practices. Ensure health, safety, and wellbeing remain the highest priority across all service and operational activities. Base location - Hybrid - Reading (STW) - RG2 0RP Working pattern - 36 hours Monday to Friday. What you should bring to the role Extensive experience managing telecom service delivery within large or complex enterprise environments. Strong experience managing telecom suppliers, operational contracts, and service governance activities. Experience managing telecom operational support, incidents, problems, and service improvements. Strong stakeholder management skills with the ability to engage technical, operational, and business teams effectively. Excellent communication and customer service skills. Proven problem-solving and decision-making capability within operational and service environments. Experience managing teams, suppliers, or project delivery activities. Experience working within ITIL, Agile, Waterfall, Lean, or similar delivery methodologies. Ability to manage conflicting priorities and operational demands in fast-paced environments. Strong organisational and planning capabilities with a focus on operational excellence and customer outcomes. Proactive and collaborative approach with strong commercial awareness and supplier management capability. Technical experience and skills Strong understanding of telecommunications technologies including WAN, VoIP, Satellite, NB-IoT, 4G, and 5G technologies. Knowledge of telecom infrastructure, unified communications, contact centre technologies, and connectivity services. Experience supporting cloud and on-premises telecom environments. Understanding of telecom service management processes including incident, change, capacity, and availability management. Experience managing telecom operational risks, service reporting, and performance metrics. Ability to support telecom transformation and technology modernisation programmes. Commercial awareness including budget management, supplier governance, and cost optimisation activities. Desirable qualifications and experience Experience working within utilities, critical infrastructure, or regulated industries. Experience supporting large-scale telecom or digital transformation programmes. Knowledge of operational technology (OT) environments and critical operational communications. Experience managing large-scale enterprise telecom estates with complex operational dependencies. Experience working within matrix organisations and multi-supplier environments. Desirable technical skills and qualifications Degree qualified in telecommunications, networks, or a related technical discipline. Chartered professional or engineering status. Technical problem-solving and issue-resolution capability within telecom environments. Knowledge of telecom architecture and future connectivity technologies. Experience supporting strategic supplier and commercial management activities. What's in it for you? Competitive salary between £62,000 and £78,000 per annum, depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know; we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Every day, more than 16 million customers rely on Thames Water's operational technology systems to safely collect, treat and transport wastewater. Behind those systems is a complex network of SCADA, automation, control and communications infrastructure that operates 24/7 across hundreds of operational sites. We're looking for a talented SCADA Engineer to join our Operational Technology team and help drive the reliability, resilience and evolution of one of the UK's largest industrial control system environments. You'll play a key role in supporting and improving the technology that enables our frontline teams to operate critical wastewater services while helping us reduce pollution, improve environmental outcomes and deliver better performance for our customers. This is far more than a traditional support role. You'll have the opportunity to influence technical standards, support major transformation programmes and work on technologies that sit at the heart of Thames Water's operational future. What you'll be doing As a Waste Site SCADA Systems Engineer, you'll be responsible for maintaining and enhancing site-based SCADA systems across our wastewater operations estate. These systems provide critical monitoring, control and operational insight across treatment works and pumping stations. Support and maintain critical SCADA platforms including AVEVA System Platform/Wonderware, FactoryTalk View and Iconics. Ensure high levels of system availability, resilience and security across operational sites. Troubleshoot and resolve faults involving SCADA systems, HMIs, PLCs and communications infrastructure. Deliver upgrades, patches and improvements that keep systems secure and reliable. Support disaster recovery planning and business continuity arrangements. Work closely with operations teams to understand challenges and identify opportunities for improvement. Provide technical input into capital delivery and OT improvement projects. Champion OT change management, risk management and cybersecurity best practice. Act as a subject matter expert, sharing knowledge and mentoring colleagues across the wider OT community. Why join Thames Water? This is an opportunity to work at a scale that very few organisations can offer. You'll be joining a team responsible for supporting operational technology that directly impacts millions of customers and some of the UK's most critical infrastructure. You'll help deliver the next generation of OT capability while developing your own expertise in a highly visible and influential role. You'll benefit from: Exposure to large-scale SCADA, automation and OT environments. Involvement in major infrastructure and digital transformation programmes. Opportunities to develop specialist expertise in Operational Technology and industrial cybersecurity. Hybrid working that supports work-life balance. A collaborative team environment where innovation and continuous improvement are encouraged. The chance to make a real difference to environmental performance and customer outcomes Base location: Hybrid - Guilford Working pattern: 36 hours Monday to Friday, with participation in an on-call rota What we're looking for We're interested in talented engineers who are passionate about Operational Technology and enjoy solving complex technical challenges. You'll ideally have experience in: SCADA, PLC, ICA or industrial automation environments. AVEVA System Platform/Wonderware, FactoryTalk View, Iconics or similar technologies. Allen-Bradley PLC systems. Industrial communications and OT networking. Troubleshooting critical operational systems. Working with operational stakeholders and translating technical issues into practical solutions. You'll stand out if you also have: Experience within water, utilities, manufacturing, energy or other process industries. Experience supporting industrial control system projects or major system upgrades. Understanding of network design, redundancy and resilience technologies. What's in it for you? Competitive salary: Competitive salary up to £62,000 per annum. Car Allowance: £4,500. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
04/09/2026
Full time
Every day, more than 16 million customers rely on Thames Water's operational technology systems to safely collect, treat and transport wastewater. Behind those systems is a complex network of SCADA, automation, control and communications infrastructure that operates 24/7 across hundreds of operational sites. We're looking for a talented SCADA Engineer to join our Operational Technology team and help drive the reliability, resilience and evolution of one of the UK's largest industrial control system environments. You'll play a key role in supporting and improving the technology that enables our frontline teams to operate critical wastewater services while helping us reduce pollution, improve environmental outcomes and deliver better performance for our customers. This is far more than a traditional support role. You'll have the opportunity to influence technical standards, support major transformation programmes and work on technologies that sit at the heart of Thames Water's operational future. What you'll be doing As a Waste Site SCADA Systems Engineer, you'll be responsible for maintaining and enhancing site-based SCADA systems across our wastewater operations estate. These systems provide critical monitoring, control and operational insight across treatment works and pumping stations. Support and maintain critical SCADA platforms including AVEVA System Platform/Wonderware, FactoryTalk View and Iconics. Ensure high levels of system availability, resilience and security across operational sites. Troubleshoot and resolve faults involving SCADA systems, HMIs, PLCs and communications infrastructure. Deliver upgrades, patches and improvements that keep systems secure and reliable. Support disaster recovery planning and business continuity arrangements. Work closely with operations teams to understand challenges and identify opportunities for improvement. Provide technical input into capital delivery and OT improvement projects. Champion OT change management, risk management and cybersecurity best practice. Act as a subject matter expert, sharing knowledge and mentoring colleagues across the wider OT community. Why join Thames Water? This is an opportunity to work at a scale that very few organisations can offer. You'll be joining a team responsible for supporting operational technology that directly impacts millions of customers and some of the UK's most critical infrastructure. You'll help deliver the next generation of OT capability while developing your own expertise in a highly visible and influential role. You'll benefit from: Exposure to large-scale SCADA, automation and OT environments. Involvement in major infrastructure and digital transformation programmes. Opportunities to develop specialist expertise in Operational Technology and industrial cybersecurity. Hybrid working that supports work-life balance. A collaborative team environment where innovation and continuous improvement are encouraged. The chance to make a real difference to environmental performance and customer outcomes Base location: Hybrid - Guilford Working pattern: 36 hours Monday to Friday, with participation in an on-call rota What we're looking for We're interested in talented engineers who are passionate about Operational Technology and enjoy solving complex technical challenges. You'll ideally have experience in: SCADA, PLC, ICA or industrial automation environments. AVEVA System Platform/Wonderware, FactoryTalk View, Iconics or similar technologies. Allen-Bradley PLC systems. Industrial communications and OT networking. Troubleshooting critical operational systems. Working with operational stakeholders and translating technical issues into practical solutions. You'll stand out if you also have: Experience within water, utilities, manufacturing, energy or other process industries. Experience supporting industrial control system projects or major system upgrades. Understanding of network design, redundancy and resilience technologies. What's in it for you? Competitive salary: Competitive salary up to £62,000 per annum. Car Allowance: £4,500. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As a Digital Programme Manager, you will play a key role within Thames Water's Digital and Technology function, leading the delivery of significant digital and business change programmes across a complex organisational and technology environment. Working closely with senior business stakeholders, Digital leadership, engineering teams, product teams, suppliers, and delivery partners, you will ensure programmes are effectively planned, governed, and delivered to achieve strategic business outcomes. This role contributes to Thames Water's digital transformation objectives by defining programme scope, benefits, budgets, delivery plans, and governance structures that enable impactful change for customers, communities, and the environment. You will provide strong leadership across multidisciplinary teams, manage complex dependencies and risks, and ensure programmes are delivered to agreed standards of time, quality, cost, and business value. What you'll be doing as a Digital Programme Manager Lead and manage the delivery of significant Digital and business change programmes and/or portfolios of projects across Thames Water. Define and baseline programme scope, delivery plans, budgets, milestones, resources, dependencies, and business outcomes. Work closely with senior stakeholders, including Executive Director level, to establish clear programme objectives, benefits, priorities, and delivery expectations. Establish and manage effective programme governance structures covering cost, schedule, resources, RAID, dependencies, risks, issues, and decision-making. Lead programme delivery teams and coordinate internal and external resources to ensure successful delivery of programme objectives. Identify, assess, manage, and mitigate programme risks, assumptions, issues, and dependencies, escalating matters appropriately to senior leadership. Manage programme budgets of up to £10m per annum, ensuring effective financial control, forecasting, reporting, cost management, and delivery within agreed tolerances. Manage programme change across scope, time, cost, resources, and quality, ensuring appropriate governance and escalation where required. Coordinate technology solution assessments where required, ensuring proposed solutions align with business outcomes, technology strategy, architecture, security, and operational requirements. Oversee and support commercial and procurement activities, including RFI and RFQ processes, supplier selection, contract negotiations, and commercial governance. Manage supplier relationships across the full delivery lifecycle, ensuring suppliers deliver against agreed expectations for time, cost, quality, and performance. Identify and forecast programme resource requirements, including internal Digital resources and external delivery partners. Provide clear and timely programme reporting to senior leadership, including progress, financial performance, risks, issues, dependencies, benefits, and key decisions. Build and maintain strong relationships with business and technology stakeholders, ensuring effective communication, engagement, and alignment throughout programme delivery. Base location - Hybrid - Reading (STW) - RG2 0RP Working pattern - 36 hours Monday to Friday. What you should bring to the role Experience delivering complex Cyber Security programmes or major projects within a large enterprise environment. Strong understanding of cyber risk management and the ability to translate technical cyber risks into business impacts, priorities and decisions. Experience working with Cyber Security teams across areas such as Identity & Access Management, Infrastructure Security, Security Operations, Vulnerability Management and Data Protection. Understanding of recognised cyber frameworks and standards such as NIS Regulations, CAF (Cyber Assessment Framework), CIS Controls, ISO 27001 and NIST Cybersecurity Framework. Experience managing cyber transformation initiatives involving multiple technology and business stakeholders. Ability to oversee programmes with significant regulatory, compliance and operational resilience requirements. Experience managing third-party suppliers and security partners to deliver cyber outcomes and remediation activities. Strong understanding of governance, audit and assurance processes, including managing actions arising from internal audits, external audits and regulatory reviews. Strong cyber stakeholder management. Technical experience and skills Strong understanding of Digital and IT programme delivery within complex enterprise environments. Experience working with Agile, Product Management, Waterfall, or hybrid delivery methodologies. Practical experience of programme governance, RAID management, dependency management, change control, and delivery assurance. Experience coordinating technology solution assessments and working with technical architecture, engineering, security, service operations, and product teams. Strong understanding of financial management across Digital and technology programmes, including budgets, forecasts, costs, and financial reporting. Experience managing third-party technology suppliers across programme delivery lifecycles. Understanding of commercial and procurement processes, including RFI, RFQ, contract negotiation, and supplier performance management. Experience working with Digital PMO and Finance functions to ensure effective programme governance and financial control. Ability to manage complex programme dependencies across business, technology, operational, and supplier environments. Experience developing delivery capability through coaching, mentoring, recruitment, insourcing, and skills development. Desirable qualifications and experience Experience working within utilities, public sector, regulated industries, or other complex operational environments. Degree qualified in Information Technology, Digital, Business, or a related discipline, or equivalent professional experience. Experience delivering large-scale Cyber transformation programmes within complex or regulated organisations. Experience working within matrix organisations involving multiple business and technology functions. Experience managing Cyber programmes involving significant organisational, technology, and business change. Desirable technical skills and qualifications PRINCE2 Practitioner or equivalent programme/project management qualification. Strong understanding of modern Digital and technology delivery practices and transformation approaches. What's in it for you? Competitive salary between £90,000 and £95,000 per annum, depending on experience. £5,800 Car Allowance. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know; we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date . click apply for full job details
02/09/2026
Full time
As a Digital Programme Manager, you will play a key role within Thames Water's Digital and Technology function, leading the delivery of significant digital and business change programmes across a complex organisational and technology environment. Working closely with senior business stakeholders, Digital leadership, engineering teams, product teams, suppliers, and delivery partners, you will ensure programmes are effectively planned, governed, and delivered to achieve strategic business outcomes. This role contributes to Thames Water's digital transformation objectives by defining programme scope, benefits, budgets, delivery plans, and governance structures that enable impactful change for customers, communities, and the environment. You will provide strong leadership across multidisciplinary teams, manage complex dependencies and risks, and ensure programmes are delivered to agreed standards of time, quality, cost, and business value. What you'll be doing as a Digital Programme Manager Lead and manage the delivery of significant Digital and business change programmes and/or portfolios of projects across Thames Water. Define and baseline programme scope, delivery plans, budgets, milestones, resources, dependencies, and business outcomes. Work closely with senior stakeholders, including Executive Director level, to establish clear programme objectives, benefits, priorities, and delivery expectations. Establish and manage effective programme governance structures covering cost, schedule, resources, RAID, dependencies, risks, issues, and decision-making. Lead programme delivery teams and coordinate internal and external resources to ensure successful delivery of programme objectives. Identify, assess, manage, and mitigate programme risks, assumptions, issues, and dependencies, escalating matters appropriately to senior leadership. Manage programme budgets of up to £10m per annum, ensuring effective financial control, forecasting, reporting, cost management, and delivery within agreed tolerances. Manage programme change across scope, time, cost, resources, and quality, ensuring appropriate governance and escalation where required. Coordinate technology solution assessments where required, ensuring proposed solutions align with business outcomes, technology strategy, architecture, security, and operational requirements. Oversee and support commercial and procurement activities, including RFI and RFQ processes, supplier selection, contract negotiations, and commercial governance. Manage supplier relationships across the full delivery lifecycle, ensuring suppliers deliver against agreed expectations for time, cost, quality, and performance. Identify and forecast programme resource requirements, including internal Digital resources and external delivery partners. Provide clear and timely programme reporting to senior leadership, including progress, financial performance, risks, issues, dependencies, benefits, and key decisions. Build and maintain strong relationships with business and technology stakeholders, ensuring effective communication, engagement, and alignment throughout programme delivery. Base location - Hybrid - Reading (STW) - RG2 0RP Working pattern - 36 hours Monday to Friday. What you should bring to the role Experience delivering complex Cyber Security programmes or major projects within a large enterprise environment. Strong understanding of cyber risk management and the ability to translate technical cyber risks into business impacts, priorities and decisions. Experience working with Cyber Security teams across areas such as Identity & Access Management, Infrastructure Security, Security Operations, Vulnerability Management and Data Protection. Understanding of recognised cyber frameworks and standards such as NIS Regulations, CAF (Cyber Assessment Framework), CIS Controls, ISO 27001 and NIST Cybersecurity Framework. Experience managing cyber transformation initiatives involving multiple technology and business stakeholders. Ability to oversee programmes with significant regulatory, compliance and operational resilience requirements. Experience managing third-party suppliers and security partners to deliver cyber outcomes and remediation activities. Strong understanding of governance, audit and assurance processes, including managing actions arising from internal audits, external audits and regulatory reviews. Strong cyber stakeholder management. Technical experience and skills Strong understanding of Digital and IT programme delivery within complex enterprise environments. Experience working with Agile, Product Management, Waterfall, or hybrid delivery methodologies. Practical experience of programme governance, RAID management, dependency management, change control, and delivery assurance. Experience coordinating technology solution assessments and working with technical architecture, engineering, security, service operations, and product teams. Strong understanding of financial management across Digital and technology programmes, including budgets, forecasts, costs, and financial reporting. Experience managing third-party technology suppliers across programme delivery lifecycles. Understanding of commercial and procurement processes, including RFI, RFQ, contract negotiation, and supplier performance management. Experience working with Digital PMO and Finance functions to ensure effective programme governance and financial control. Ability to manage complex programme dependencies across business, technology, operational, and supplier environments. Experience developing delivery capability through coaching, mentoring, recruitment, insourcing, and skills development. Desirable qualifications and experience Experience working within utilities, public sector, regulated industries, or other complex operational environments. Degree qualified in Information Technology, Digital, Business, or a related discipline, or equivalent professional experience. Experience delivering large-scale Cyber transformation programmes within complex or regulated organisations. Experience working within matrix organisations involving multiple business and technology functions. Experience managing Cyber programmes involving significant organisational, technology, and business change. Desirable technical skills and qualifications PRINCE2 Practitioner or equivalent programme/project management qualification. Strong understanding of modern Digital and technology delivery practices and transformation approaches. What's in it for you? Competitive salary between £90,000 and £95,000 per annum, depending on experience. £5,800 Car Allowance. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know; we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date . click apply for full job details
We're looking for a friendly, organised Customer Planner to join our Customer Solution Centre team in Slough. This is a busy and rewarding role where you'll help plan work for our field engineers, making sure they have the right information, skills and equipment to resolve customer issues first time. You'll be at the heart of the customer journey, supporting customers through wastewater and drainage issues and keeping them informed from start to finish. Please note that this is a 12-month fixed-term contract. What you'll be doing as a Customer Planner Planning and allocating work for field teams to keep the day running smoothly. Speaking with customers to understand their issue, offer reassurance and provide clear updates. Reviewing information to help diagnose problems and arrange the right work. Monitoring planned work throughout the day and responding to changing priorities. Working closely with engineers, scheduling teams, operations and partners. Supporting customers with more complex or sensitive journeys, including repeat internal flooding cases. Using systems such as Salesforce, SAP, Smart Agent and Microsoft Office. Working hours: Monday to Friday 7 am to 3 pm/8 am to 4 pm/ 9 am to 4 pm Location: Slough, 9 Cambridge Ave, Slough, Berkshire England, SL1 4PJ - hybrid format with Tuesday and Wednesday from the office What you should bring to the role Experience in a fast-paced customer service environment, including inbound and proactive phone calls, with planning experience. A customer-focused approach, strong organisational skills, and the ability to manage competing priorities. Confidence in handling sometimes difficult conversations calmly and professionally. Good computer skills, including Excel. SAP and Salesforce experience would be helpful. Experience planning work for field-based teams would be advantageous. What's in it for you? This role will be paid from £26,000 to £30,000 per annum depending on skills and experience. 24 days holiday per year, increasing to 28 with length of service (plus bank holidays). Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
02/09/2026
Full time
We're looking for a friendly, organised Customer Planner to join our Customer Solution Centre team in Slough. This is a busy and rewarding role where you'll help plan work for our field engineers, making sure they have the right information, skills and equipment to resolve customer issues first time. You'll be at the heart of the customer journey, supporting customers through wastewater and drainage issues and keeping them informed from start to finish. Please note that this is a 12-month fixed-term contract. What you'll be doing as a Customer Planner Planning and allocating work for field teams to keep the day running smoothly. Speaking with customers to understand their issue, offer reassurance and provide clear updates. Reviewing information to help diagnose problems and arrange the right work. Monitoring planned work throughout the day and responding to changing priorities. Working closely with engineers, scheduling teams, operations and partners. Supporting customers with more complex or sensitive journeys, including repeat internal flooding cases. Using systems such as Salesforce, SAP, Smart Agent and Microsoft Office. Working hours: Monday to Friday 7 am to 3 pm/8 am to 4 pm/ 9 am to 4 pm Location: Slough, 9 Cambridge Ave, Slough, Berkshire England, SL1 4PJ - hybrid format with Tuesday and Wednesday from the office What you should bring to the role Experience in a fast-paced customer service environment, including inbound and proactive phone calls, with planning experience. A customer-focused approach, strong organisational skills, and the ability to manage competing priorities. Confidence in handling sometimes difficult conversations calmly and professionally. Good computer skills, including Excel. SAP and Salesforce experience would be helpful. Experience planning work for field-based teams would be advantageous. What's in it for you? This role will be paid from £26,000 to £30,000 per annum depending on skills and experience. 24 days holiday per year, increasing to 28 with length of service (plus bank holidays). Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.