Pertemps Thames Water
As a Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. You'll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. You'll also help us improve how we work by supporting smarter, more automated and self-service solutions. What you'll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker. Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walkaround checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle of their request. Contribute ideas to improve service, increase first-time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE1 7TP This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop-in Clinics, and roadshows. What you should bring to the role Experience supporting users in an IT service desk or technical support environment. Strong customer service skills with a focus on delivering a positive user experience. Confidence working with Microsoft 365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool. (such as ServiceNow or similar) Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with the ability to manage multiple priorities. A proactive mindset, taking ownership and seeing issues through to resolution. A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is: Experience in an IT support or service desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft 365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool. (e.g. ServiceNow or similar) Ability to prioritise workload and work effectively in a fast-paced environment. Extra qualities that would be a great fit for our team: ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi-factor authentication, and self-service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio-visual technology. Experience working in a large, complex organisation. What's in it for you? Competitive salary up to £38,000 per annum depending on experience. Annual Leave: 24 days holiday per year increasing to 28 with length of service. (plus bank holidays) Performance-related pay plan linked to company performance. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As a Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. You'll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. You'll also help us improve how we work by supporting smarter, more automated and self-service solutions. What you'll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker. Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walkaround checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle of their request. Contribute ideas to improve service, increase first-time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE1 7TP This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop-in Clinics, and roadshows. What you should bring to the role Experience supporting users in an IT service desk or technical support environment. Strong customer service skills with a focus on delivering a positive user experience. Confidence working with Microsoft 365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool. (such as ServiceNow or similar) Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with the ability to manage multiple priorities. A proactive mindset, taking ownership and seeing issues through to resolution. A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is: Experience in an IT support or service desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft 365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool. (e.g. ServiceNow or similar) Ability to prioritise workload and work effectively in a fast-paced environment. Extra qualities that would be a great fit for our team: ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi-factor authentication, and self-service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio-visual technology. Experience working in a large, complex organisation. What's in it for you? Competitive salary up to £38,000 per annum depending on experience. Annual Leave: 24 days holiday per year increasing to 28 with length of service. (plus bank holidays) Performance-related pay plan linked to company performance. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Pertemps Thames Water
Reading, Berkshire
As the Head of Portfolio Demand and Mobilisation, you will play a key role within the Digital Transformation function at Thames Water, leading the end-to-end demand management, business engagement, and mobilisation of strategic digital and technology initiatives. Working closely with the Chief Information Officer (CIO), Chief Technology Officer (CTO), Chief Information Security Officer (CISO), Digital Leadership Team, senior business stakeholders, and external partners, you will ensure business demand is effectively shaped, prioritised, and mobilised into delivery. This role contributes to Thames Water's Digital Transformation by providing strategic leadership across portfolio demand, governance, stakeholder engagement, and mobilisation activities. You will lead the Portfolio Demand and Mobilisation team, acting as the front door into Digital, ensuring initiatives align with organisational objectives, investment priorities, and business outcomes while driving collaboration, standardisation, and continuous improvement across the portfolio. What you'll be doing as the Head of Portfolio Demand and Mobilisation Lead, mentor, and develop the Portfolio Demand and Mobilisation team, fostering a culture of collaboration, continuous improvement, and strategic business partnership. Act as a trusted advisor to senior business stakeholders, influencing strategic decisions and articulating the long-term value of digital and technology initiatives. Lead the end-to-end demand management process, ensuring business demand is effectively shaped, scoped, prioritised, estimated, and mobilised into delivery. Own the Digital front door, providing a clear engagement model for business stakeholders, customers, and vendors. Develop and maintain integrated business and Digital roadmaps that align strategic objectives, investment priorities, and delivery plans. Oversee the mobilisation of complex business and technology programmes from initial concept through to delivery handover, supporting benefits definition and early impact assessments. Build strong strategic relationships with business leaders, project sponsors, and external vendors to maximise value and delivery outcomes. Support governance frameworks and demand management processes to enable effective prioritisation, investment decisions, and resource allocation across the portfolio. Work closely with Enterprise Architecture and Digital stakeholders to develop solution options and secure business alignment. Drive standardisation and reusability across business capabilities and Digital services. Support AMP planning and annual budgeting processes, ensuring investment decisions align with strategic priorities. Influence alignment between Business and Digital roadmaps to maximise value delivery across the organisation. Promote continuous improvement across portfolio demand, mobilisation, and business engagement processes. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Significant senior leadership experience within digital, technology, or transformation environments, with responsibility for end-to-end demand management, mobilisation, and stakeholder engagement. Proven experience leading enterprise-wide demand management processes, including shaping, scoping, estimating, prioritising, and mobilising strategic initiatives. Strong experience building trusted relationships with Executive Leaders, Senior Leadership Teams, sponsors, and business stakeholders. Experience developing integrated roadmaps and strategic investment plans within large, complex organisations. Demonstrable experience mobilising complex, high-value digital and technology programmes from concept through to delivery. Experience leading, mentoring, and developing multidisciplinary teams within portfolio, demand, or transformation functions. Strong commercial awareness with experience supporting large-scale investment decisions, portfolio prioritisation, and governance. Excellent communication, influencing, and stakeholder management skills with the ability to build consensus across Business, Digital, and supplier communities. Ability to balance strategic thinking with operational delivery in a fast-paced and evolving environment. Technical experience and skills Strong knowledge of portfolio demand management, mobilisation, governance, and strategic planning within large-scale digital environments. Experience establishing and operating governance frameworks to support portfolio prioritisation, investment decisions, and resource allocation. Strong understanding of business case development, benefits realisation, impact assessment, and risk management. Experience developing integrated business and technology roadmaps aligned to strategic objectives. Ability to influence solution design and business alignment through collaboration with Enterprise Architecture and delivery teams. Strong understanding of portfolio management, resource planning, and organisational change within complex technology environments. Desirable qualifications and experience Experience working within utilities, regulated industries, or other large, complex enterprise organisations. Experience supporting AMP planning, annual budgeting, and strategic investment planning processes. Experience leading business engagement and mobilisation functions within large-scale digital transformation programmes. Experience managing strategic vendor relationships and driving collaborative delivery across internal and external partners. Desirable technical skills and qualifications Degree in Business, Technology, Programme Management, or a related discipline. Professional qualification in Portfolio, Programme, or Project Management such as MSP, PRINCE2, or APM. Knowledge of Agile delivery methodologies and enterprise portfolio management practices. Experience working with enterprise portfolio management and planning tools. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As the Head of Portfolio Demand and Mobilisation, you will play a key role within the Digital Transformation function at Thames Water, leading the end-to-end demand management, business engagement, and mobilisation of strategic digital and technology initiatives. Working closely with the Chief Information Officer (CIO), Chief Technology Officer (CTO), Chief Information Security Officer (CISO), Digital Leadership Team, senior business stakeholders, and external partners, you will ensure business demand is effectively shaped, prioritised, and mobilised into delivery. This role contributes to Thames Water's Digital Transformation by providing strategic leadership across portfolio demand, governance, stakeholder engagement, and mobilisation activities. You will lead the Portfolio Demand and Mobilisation team, acting as the front door into Digital, ensuring initiatives align with organisational objectives, investment priorities, and business outcomes while driving collaboration, standardisation, and continuous improvement across the portfolio. What you'll be doing as the Head of Portfolio Demand and Mobilisation Lead, mentor, and develop the Portfolio Demand and Mobilisation team, fostering a culture of collaboration, continuous improvement, and strategic business partnership. Act as a trusted advisor to senior business stakeholders, influencing strategic decisions and articulating the long-term value of digital and technology initiatives. Lead the end-to-end demand management process, ensuring business demand is effectively shaped, scoped, prioritised, estimated, and mobilised into delivery. Own the Digital front door, providing a clear engagement model for business stakeholders, customers, and vendors. Develop and maintain integrated business and Digital roadmaps that align strategic objectives, investment priorities, and delivery plans. Oversee the mobilisation of complex business and technology programmes from initial concept through to delivery handover, supporting benefits definition and early impact assessments. Build strong strategic relationships with business leaders, project sponsors, and external vendors to maximise value and delivery outcomes. Support governance frameworks and demand management processes to enable effective prioritisation, investment decisions, and resource allocation across the portfolio. Work closely with Enterprise Architecture and Digital stakeholders to develop solution options and secure business alignment. Drive standardisation and reusability across business capabilities and Digital services. Support AMP planning and annual budgeting processes, ensuring investment decisions align with strategic priorities. Influence alignment between Business and Digital roadmaps to maximise value delivery across the organisation. Promote continuous improvement across portfolio demand, mobilisation, and business engagement processes. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Significant senior leadership experience within digital, technology, or transformation environments, with responsibility for end-to-end demand management, mobilisation, and stakeholder engagement. Proven experience leading enterprise-wide demand management processes, including shaping, scoping, estimating, prioritising, and mobilising strategic initiatives. Strong experience building trusted relationships with Executive Leaders, Senior Leadership Teams, sponsors, and business stakeholders. Experience developing integrated roadmaps and strategic investment plans within large, complex organisations. Demonstrable experience mobilising complex, high-value digital and technology programmes from concept through to delivery. Experience leading, mentoring, and developing multidisciplinary teams within portfolio, demand, or transformation functions. Strong commercial awareness with experience supporting large-scale investment decisions, portfolio prioritisation, and governance. Excellent communication, influencing, and stakeholder management skills with the ability to build consensus across Business, Digital, and supplier communities. Ability to balance strategic thinking with operational delivery in a fast-paced and evolving environment. Technical experience and skills Strong knowledge of portfolio demand management, mobilisation, governance, and strategic planning within large-scale digital environments. Experience establishing and operating governance frameworks to support portfolio prioritisation, investment decisions, and resource allocation. Strong understanding of business case development, benefits realisation, impact assessment, and risk management. Experience developing integrated business and technology roadmaps aligned to strategic objectives. Ability to influence solution design and business alignment through collaboration with Enterprise Architecture and delivery teams. Strong understanding of portfolio management, resource planning, and organisational change within complex technology environments. Desirable qualifications and experience Experience working within utilities, regulated industries, or other large, complex enterprise organisations. Experience supporting AMP planning, annual budgeting, and strategic investment planning processes. Experience leading business engagement and mobilisation functions within large-scale digital transformation programmes. Experience managing strategic vendor relationships and driving collaborative delivery across internal and external partners. Desirable technical skills and qualifications Degree in Business, Technology, Programme Management, or a related discipline. Professional qualification in Portfolio, Programme, or Project Management such as MSP, PRINCE2, or APM. Knowledge of Agile delivery methodologies and enterprise portfolio management practices. Experience working with enterprise portfolio management and planning tools. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Pertemps Thames Water
Reading, Berkshire
We're looking for a decisive and delivery-driven Hardware Platform Owner to take full accountability for the end-to-end lifecycle of user devices. The Hardware Platform is accountable for delivering a modern device experience that supports flexible, hybrid working and enables productivity from day one. It owns the end-to-end lifecycle of user hardware, from strategic standards and supplier management through to provisioning, refresh, and retirement. The platform focuses on experience-led device design, ensuring equipment is reliable, secure, and aligned to user needs and personas. It drives efficiency and sustainability through lifecycle optimisation, asset intelligence, and streamlined fulfilment, ensuring employees are always equipped to perform at their best. What you'll be doing as a Hardware Platform Owner Own device lifecycle from procurement to retirement. Define hardware standards and strategy. Manage suppliers and vendor performance. Ensure secure and reliable device experience. Drive sustainability and lifecycle optimisation. Base location: Clearwater Court Working pattern: Mon - Fri, 9am - 5pm Contract type: Permanent - Hybrid Essential criteria ITIL Foundation qualification. (or equivalent experience) Experience managing hardware or device environments. Knowledge of lifecycle and asset management. Vendor and supplier management experience. Ability to define user-focused standards. Nice-to-haves Large-scale device refresh experience. Sustainable IT asset knowledge. What's in it for you? Competitive salary up to £85,000 per annum. 26 days annual leave, increasing with service, plus bank holidays. Generous pension scheme. Performance-related pay scheme. Access to private healthcare. Wellbeing and lifestyle benefits. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
We're looking for a decisive and delivery-driven Hardware Platform Owner to take full accountability for the end-to-end lifecycle of user devices. The Hardware Platform is accountable for delivering a modern device experience that supports flexible, hybrid working and enables productivity from day one. It owns the end-to-end lifecycle of user hardware, from strategic standards and supplier management through to provisioning, refresh, and retirement. The platform focuses on experience-led device design, ensuring equipment is reliable, secure, and aligned to user needs and personas. It drives efficiency and sustainability through lifecycle optimisation, asset intelligence, and streamlined fulfilment, ensuring employees are always equipped to perform at their best. What you'll be doing as a Hardware Platform Owner Own device lifecycle from procurement to retirement. Define hardware standards and strategy. Manage suppliers and vendor performance. Ensure secure and reliable device experience. Drive sustainability and lifecycle optimisation. Base location: Clearwater Court Working pattern: Mon - Fri, 9am - 5pm Contract type: Permanent - Hybrid Essential criteria ITIL Foundation qualification. (or equivalent experience) Experience managing hardware or device environments. Knowledge of lifecycle and asset management. Vendor and supplier management experience. Ability to define user-focused standards. Nice-to-haves Large-scale device refresh experience. Sustainable IT asset knowledge. What's in it for you? Competitive salary up to £85,000 per annum. 26 days annual leave, increasing with service, plus bank holidays. Generous pension scheme. Performance-related pay scheme. Access to private healthcare. Wellbeing and lifestyle benefits. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Pertemps Thames Water
Reading, Berkshire
We're looking for a decisive and delivery-driven Productivity Platform Owner to take full accountability for the end-to-end lifecycle of a defined technology platform and its associated services. The Productivity Platform is accountable for enabling a modern, AI-powered digital workplace that drives workforce effectiveness and organisational productivity. It owns the strategy, roadmap, and lifecycle of core productivity capabilities, including Microsoft 365 services and a Copilot Centre of Excellence (CoE) to accelerate AI adoption at scale. The platform focuses on embedding intelligent workflows, optimising collaboration patterns, and maximising value from productivity investments through adoption, governance, and continuous improvement. It ensures experiences are secure, intuitive, and designed around how employees work, not just the tools they use. What you'll be doing as a Productivity Platform Owner As a Productivity Platform Owner, you'll own the full lifecycle of productivity services. Own Microsoft 365 and Copilot platform services end-to-end. Define and maintain platform roadmap and strategy. Drive adoption of digital workplace tools and workflows. Translate business needs into platform capability and design. Improve service performance using data, insight, and feedback. Base location: Clearwater Court Working pattern: Mon - Fri, 9am - 5pm Contract type: Permanent - Hybrid What you should bring to the role The essential criteria to help you succeed in this role is: ITIL Foundation qualification. (or equivalent experience) Experience managing workplace or productivity platforms. Strong understanding of Microsoft 365. Ability to define roadmaps and service models. Strong stakeholder engagement skills. Nice-to-haves that would make you stand out: Experience with Microsoft Copilot or AI tools. Experience delivering digital adoption programmes. What's in it for you? Competitive salary up to £85,000 per annum. Generous pension scheme. 26 days annual leave, increasing with service, plus bank holidays. Performance-related pay scheme. Private healthcare. Wide range of wellbeing and lifestyle benefits. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
We're looking for a decisive and delivery-driven Productivity Platform Owner to take full accountability for the end-to-end lifecycle of a defined technology platform and its associated services. The Productivity Platform is accountable for enabling a modern, AI-powered digital workplace that drives workforce effectiveness and organisational productivity. It owns the strategy, roadmap, and lifecycle of core productivity capabilities, including Microsoft 365 services and a Copilot Centre of Excellence (CoE) to accelerate AI adoption at scale. The platform focuses on embedding intelligent workflows, optimising collaboration patterns, and maximising value from productivity investments through adoption, governance, and continuous improvement. It ensures experiences are secure, intuitive, and designed around how employees work, not just the tools they use. What you'll be doing as a Productivity Platform Owner As a Productivity Platform Owner, you'll own the full lifecycle of productivity services. Own Microsoft 365 and Copilot platform services end-to-end. Define and maintain platform roadmap and strategy. Drive adoption of digital workplace tools and workflows. Translate business needs into platform capability and design. Improve service performance using data, insight, and feedback. Base location: Clearwater Court Working pattern: Mon - Fri, 9am - 5pm Contract type: Permanent - Hybrid What you should bring to the role The essential criteria to help you succeed in this role is: ITIL Foundation qualification. (or equivalent experience) Experience managing workplace or productivity platforms. Strong understanding of Microsoft 365. Ability to define roadmaps and service models. Strong stakeholder engagement skills. Nice-to-haves that would make you stand out: Experience with Microsoft Copilot or AI tools. Experience delivering digital adoption programmes. What's in it for you? Competitive salary up to £85,000 per annum. Generous pension scheme. 26 days annual leave, increasing with service, plus bank holidays. Performance-related pay scheme. Private healthcare. Wide range of wellbeing and lifestyle benefits. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.