epyx Ltd

Overview Corpay is currently hiring a Customer Support Advisor on a permanent basis within the UK Product Support division. This role is based in the Meriden office and reports directly to the Head of Product Support. How We Work As a Customer Support Advisor you will be expected to work from our Meriden office. Corpay will support you with assigned workspace, company issued equipment, formal training and ongoing support. Role Responsibilities Answer telephone calls and respond to emails from service centre users and drivers. Handle first line queries from the 1link network of service centres. Process the work booking workflow for clients, including scheduling workshop appointments and bookings through the 1link platform. Manage cancellations, rescheduling and modifications to bookings, ensuring customers are informed of changes and alternative arrangements. Document all customer interactions in the company's CRM system. Guide users through key product journeys and provide assistance as necessary. Assist with account related financial queries and process actions required. Understand the full product range and communicate key benefits to customers. Qualifications & Skills Previous customer service or call centre experience. Experience in the automotive sector is preferred. Excellent telephone manner and clear verbal/written communication. Strong listening skills to understand and respond to customer needs. Analytical and critical thinking skills for efficient issue resolution. Ability to work collaboratively and contribute to a positive team environment. Capability to manage multiple tasks simultaneously while maintaining attention to detail. Benefits & Perks 4 life insurance Pension scheme- 5% employer contribution Private healthcare 25 days holiday (plus holiday buy/sell) Access to LinkedIn Learning Free rewards and discounts via Gratitudes Career progression opportunities Equal Opportunity / Affimitive Action Corpay is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.