Microbyte-Solutions-Ltd-1

Technical Standards Manager Microbyte is looking for someone who genuinely cares about how their clients' IT environments are run. Not just whether things are working today, but whether they're built properly, documented correctly, and improving over time. Someone who builds real relationships with the people they support, earns their trust, and becomes the person clients turn to when they want honest advice on what to do next. This isn't a traditional network engineering role, and it isn't a pure account management role either. It sits in the space between the two. You've likely come from a service desk background, reached around 2nd line, and found yourself naturally gravitating toward the clients who needed more than a ticket resolved. You'll have picked up a good working knowledge of IT infrastructure along the way, but what sets you apart is your ability to translate that knowledge into something useful for the people on the other side of the table. Are you the kind of person who spots a recurring problem and wants to fix it properly, not just close the ticket? Do you enjoy building genuine working relationships with clients and understanding how their business actually operates? Have you been looking for a role where your technical knowledge and your people skills matter equally? This is a role with real ownership. You'll carry a portfolio of clients and be responsible for the technical health, documentation, and ongoing improvement of their environments. You'll be their escalation point, their trusted advisor, and the person who keeps their IT strategy moving in the right direction. You'll visit sites, understand how businesses work from the inside, and bring that understanding back into everything you do. At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you're looking for. Duties and Responsibilities Own the technical relationship for a portfolio of 5 to 20 clients, acting as their primary point of escalation and technical contact Carry out regular site visits to assess standards, meet stakeholders, and build a genuine understanding of each client's environment Develop and maintain accurate documentation, including network diagrams, system records, and asset information Collaborate with Virtual IT Directors to shape and agree on client IT strategy and long-term roadmaps Work with the service desk and engineering teams to ensure recurring issues are resolved at the root, not just managed Assist with hardware and software specifications to ensure client procurement decisions are sound and consistent Coordinate with Professional Services on project implementations, bridging the gap between ongoing support and project delivery Hold the standard. Conduct regular checks against Microbyte's client standards and drive remediation where gaps exist Identify and flag risks in client environments before they become incidents Support client relationships with clear, confident communication at all levels, from end users to senior stakeholders Required Experience / Skills Proven experience at 2nd line IT support level or above Strong technical foundation across Microsoft 365, networking, Windows Server, and client infrastructure A natural relationship builder, confident, personable, and able to earn trust quickly Clear and concise communicator, comfortable speaking with both technical teams and non-technical clients Organised and thorough, with an instinct for documentation and keeping things in order A process-driven mindset with genuine curiosity about how businesses work and how IT can improve them Comfortable working independently and managing your own time across a varied client portfolio Full UK driving licence required, pool cars available Desirable Familiarity with virtualisation (VMware, Hyper-V), Active Directory, Entra ID, VoIP, and backup platforms Experience in an MSP environment is a strong advantage Location & Hours Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 Friday: 08:00 to 17:30 Salary: £30,000 to £40,000 dependent on experience.

Overview Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving. The candidate must have previous experience in a high-pressure environment involving many calls and cases each day. MSP or NOC experience is an essential criteria for this role. Responsibilities Call-taking and immediate fixes (triage) Pre-booked support tickets Working with forward-thinking engineers and the latest technologies On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.) Diverse customer-base and solution portfolio Integration with a fast-paced, international team of people Excellent, developed roadmap opportunities for clear progression Role Specifics Probation Period: 3 months Working Hours: 08:45 - 17:30 Project work: Opportunities available Transport: Must have a full UK driving license - pool cars available Salary: Dependent on experience but based on a clear roadmap Working Knowledge Required PC, Mac + Windows Server (2016, 2019, 2022) Administration Virtualisation Technologies (VMWare + Hyper-V) Office 365 Administration (Exchange Online, Teams + SharePoint) Printer Management + Administration General Application Support (Office, Sage etc.) Networking Concepts (DHCP, DNS, IP, NAT etc.) Backup Management + Administration Remote Support Tools Active Directory + Azure AD Administration Basic VoIP Understanding For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.

Microbyte is seeking a 1st/2nd line engineer to join our Peterborough headquarters. The role is primarily office-based with an option for on-site work after probation. You should have prior IT-career experience, demonstrate strong communication and problem-solving skills, and thrive in a fast-paced support environment. Experience in MSP or NOC settings is essential, with a proven ability to handle a high volume of calls and cases daily.

Who we are White Label IT has a unique mission: To deliver high-quality helpdesk support on behalf of other IT companies across the UK and internationally. You'd be joining a global support team with offices in Farnborough, Dubai and the USA, at a time when we're growing fast. White Label IT is powered by Microbyte, our sister company and an MSP in its own right. With over two decades of experience delivering comprehensive IT solutions to businesses across the UK and beyond, Microbyte is where White Label IT's approach to quality and technical depth comes from. Microbyte is a separate business with its own clients and focus, but the knowledge, standards and culture flow through everything we do. The role No two days are the same. You'll troubleshoot issues, keep clients informed, and play an active role in the team. If you enjoy solving problems, developing your skills, and being part of a team that celebrates wins together, this is the role for you. Day to day, that means: Handling support queries by phone and email Provide 1st and 2nd line IT support for users with PC hardware, software, and general technical issues. Logging, categorising, and prioritising tickets accurately according to defined processes. Diagnosing and resolving end user IT problems Supporting users with Microsoft 365, Google Workspace and similar tools Assist with network monitoring and basic troubleshooting of LAN, Wi Fi, and connectivity issues. Setting up new user accounts and resolving access or password issues Working alongside senior engineers on escalated tickets What we're looking for We are specifically looking for someone with the ambition and curiosity. Experience is great, but attitude matters more. If you're a quick learner who thrives under a bit of pressure and genuinely enjoys helping people, we'd love to hear from you. The ideal candidate should have: Strong customer service skills and confident, clear communication Enthusiasm to learn, grow, and to be a great teammate Some familiarity with Microsoft 365, Azure or Active Directory Basic network troubleshooting knowledge Comfort using MS Office day to day An understanding of PC, laptop and tablet setups Certifications like A+, Network+, MS-900 or AZ-900 are a real plus Employment Type: Full time, Permanent Location: Farnborough

White Label IT in Farnborough is seeking a proactive IT support specialist to join our global team. You will handle support queries by phone and email, provide 1st and 2nd line IT support for PC hardware, software, and common issues, and log tickets according to defined processes. You will diagnose and resolve end-user IT problems, assist with Microsoft 365, Google Workspace and similar tools, and support basic network monitoring and access management.

Microbyte is seeking a Technical Standards Manager to own the technical health, documentation, and ongoing improvement of client environments within a fast-paced MSP. You will visit sites, translate IT knowledge into business value, and act as escalation point and trusted advisor for a portfolio of clients. This role combines hands-on technical work with relationship management, ensuring IT strategy moves forward across UK clients.