Nice-0a1ef543
United Kingdom - London; United Kingdom - Southampton At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Run the production environment by monitoring availability and taking a holistic view of system health Build software and systems to manage platform infrastructure and applications Improve reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve Provide primary operational support and engineering for multiple large distributed software applications How will you make an impact? Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service level objectives Have you got what it takes? 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability. Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell). Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc) Experience with infrastructure as code tools such as CloudFormation, Terraform. Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI. Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture. Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch). Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems. Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup. You will have an advantage if you also have: Handson experience of working with large Kubernetes Cluster. Certification will be an added plus. Working experience of Grafana Observability Suite (Loki, Mimir, Tempo). Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck. Familiarity with configuration management tools like Ansible, Puppet, or Chef. Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent. Personal attributes: Strong communication skills and the ability to collaborate effectively with cross-functional teams. Team player - ability to work well in a close team environment. Fast learner with ability to educate her/himself on relevant technologies Ability to multitask and prioritize work Ability to remain focused and calm under pressure At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Director, Network Operations. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
United Kingdom - London; United Kingdom - Southampton At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Run the production environment by monitoring availability and taking a holistic view of system health Build software and systems to manage platform infrastructure and applications Improve reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve Provide primary operational support and engineering for multiple large distributed software applications How will you make an impact? Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service level objectives Have you got what it takes? 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability. Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell). Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc) Experience with infrastructure as code tools such as CloudFormation, Terraform. Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI. Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture. Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch). Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems. Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup. You will have an advantage if you also have: Handson experience of working with large Kubernetes Cluster. Certification will be an added plus. Working experience of Grafana Observability Suite (Loki, Mimir, Tempo). Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck. Familiarity with configuration management tools like Ansible, Puppet, or Chef. Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent. Personal attributes: Strong communication skills and the ability to collaborate effectively with cross-functional teams. Team player - ability to work well in a close team environment. Fast learner with ability to educate her/himself on relevant technologies Ability to multitask and prioritize work Ability to remain focused and calm under pressure At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Director, Network Operations. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Nice-0a1ef543
Southampton, Hampshire
About the role Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi media evidence management and Emergency Contact Centres to a worldwide customer base. What we are looking for Be able to communicate effectively, including via email, instant message, phone and video conferencing tools. Be fierce in your pursuit of product quality. Be an excellent problem solver with an active interest in the latest design and development tools and technologies. Be knowledgeable and enthusiastic about process. How you will make an impact Design, implementation and developer level test of UI, server and interface components, using C# in multi threaded, multi server environments. Ensure your code takes into account the concerns of security, scalability, compatibility and maintainability. Perform testing of your work, fixing defects and helping to resolve customer support cases. What we are looking for in a candidate Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code. Experience working in collaborative multidisciplinary teams. Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar. Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium. Solid understanding of the principles of network security, authentication and authorization. Experience of working with databases using Entity Framework. Good knowledge of SOLID principles. Experience creating RESTful APIs and ensuring API extensibility. Experience of SOA (service oriented architectures). Advantageous additional qualifications BSc in Computer Science/Software Engineering or equivalent. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About the role Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi media evidence management and Emergency Contact Centres to a worldwide customer base. What we are looking for Be able to communicate effectively, including via email, instant message, phone and video conferencing tools. Be fierce in your pursuit of product quality. Be an excellent problem solver with an active interest in the latest design and development tools and technologies. Be knowledgeable and enthusiastic about process. How you will make an impact Design, implementation and developer level test of UI, server and interface components, using C# in multi threaded, multi server environments. Ensure your code takes into account the concerns of security, scalability, compatibility and maintainability. Perform testing of your work, fixing defects and helping to resolve customer support cases. What we are looking for in a candidate Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code. Experience working in collaborative multidisciplinary teams. Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar. Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium. Solid understanding of the principles of network security, authentication and authorization. Experience of working with databases using Entity Framework. Good knowledge of SOLID principles. Experience creating RESTful APIs and ensuring API extensibility. Experience of SOA (service oriented architectures). Advantageous additional qualifications BSc in Computer Science/Software Engineering or equivalent. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.