Sofa Club
Hertford, Hertfordshire
Location: Hybrid - 3 days at Hertford HQ, 2 days remote Department: Ecommerce Reports To: Ecommerce Manager Contract Details Fixed term maternity cover contract 9 -12 months. Expected start date September/October 2026. Potential opportunity for the contract to be extended in line with business needs. Role Overview As Ecommerce Executive, you'll play a key role in bringing Sofa Club's product experience to life online. You'll take ownership of all product-related content, data, and visual assets across sofaclub.co.uk, ensuring every product is accurately represented, easy to navigate, and commercially optimised. Working closely with the wider Ecommerce, Buying, and Marketing teams, you'll support the delivery of a seamless customer journey through accurate product setup, engaging collection pages, and high-quality visual content. From managing the Product Master and PIM to overseeing 3D visualisation and outsourced imagery, you'll help ensure the website reflects the Sofa Club brand at its very best. This is a maternity cover position suited to someone highly organised, detail focused, and commercially aware, someone who enjoys owning processes, improving ways of working, and ensuring every launch lands smoothly online. You'll step into a fast moving ecommerce team and play an important role in maintaining a best in class online product experience during this period of cover. Key Responsibilities Product Data & Website Management Own and maintain the Product Master and PIM, ensuring all product information is accurate, up to date, and reflected correctly online. Manage the setup and launch of new product ranges from initial upload through to go-live. Ensure all product attributes, links, menus, and site navigation are functioning correctly and optimised for the customer journey. Maintain consistency and accuracy across all product-related content, including descriptions, specifications, and feature information. Collection Management & Merchandising Manage collection pages, ensuring products are grouped, ordered, and merchandised in line with trading priorities. Support the management of product ranges, including new launches, seasonal updates, and product retirements. Ensure on-site navigation and cross-linking support a smooth and intuitive customer experience. Content & Visual Asset Management Own all dimension imagery, ensuring consistency and accuracy across the website. Manage online swatch imagery and data, keeping fabric and colour options accurate and easy to explore. Coordinate and manage outsourced room set imagery and external visual assets, ensuring they align with brand guidelines and product accuracy. Work closely with internal teams and external partners to ensure all assets are delivered on time and to a high standard. 3D Imaging & Visualisation Take ownership of Cylindo, managing 3D modelling, modular configurators, and product visualisations. Liaise with external providers and agencies to deliver high-quality 3D assets. Troubleshoot issues and coordinate resolutions with external partners where required.Continuously review opportunities to improve the online product visualisation experience./ The original line had a missing closing tag / Product Launch & Critical Path Support Play a key role in the Critical Path process for product launches, ensuring all ecommerce tasks are delivered on time. Maintain timelines and track progress across product setup, content, and imagery. Support process improvements to ensure launches run efficiently and without delays. Build and maintain clear checklists and processes to minimise errors and ensure consistency. Cross-Functional Collaboration Work closely with Ecommerce, Buying, Marketing, and Creative teams to ensure the website reflects wider business priorities. Support trading activity through accurate product setup and timely website updates. Act as the first point of contact for product data and content queries, escalating where necessary. Share ideas and opportunities to improve the customer experience and website performance. What We're Looking For We're looking for someone who is detail-oriented, proactive, and passionate about ecommerce and digital customer experience. You'll thrive in this role if you: Have experience in ecommerce, website management, product setup, or digital merchandising. Are highly organised with strong attention to detail. Feel confident managing large volumes of product data and content. Have experience working with ecommerce platforms, PIM systems, or CMS tools. Are comfortable coordinating multiple projects and priorities simultaneously. Have a strong understanding of customer journeys and on site experience. Communicate clearly and confidently with both internal teams and external partners. Take ownership of your work and proactively solve problems. Desirable Experience Experience working with Shopify or Shopify Plus. Experience using Cylindo or similar 3D visualisation tools. Understanding of ecommerce merchandising and trading principles. Experience coordinating external agencies or creative suppliers. What You'll Get Be part of a growing brand with the opportunity to make a real impact. Work within a supportive and ambitious team culture. Opportunity to develop your career within a fast paced ecommerce environment. Competitive salary. 28 days Annual Leave + Bank Holidays. Friends and Family Discount. Enhanced Family Leave. Life Assurance. Employee Assistance Programme. Health Insurance. Cycle to Work Scheme. Electric Car Scheme. Salary Sacrifice Pension Scheme. Quarterly Bonus Scheme.
Location: Hybrid - 3 days at Hertford HQ, 2 days remote Department: Ecommerce Reports To: Ecommerce Manager Contract Details Fixed term maternity cover contract 9 -12 months. Expected start date September/October 2026. Potential opportunity for the contract to be extended in line with business needs. Role Overview As Ecommerce Executive, you'll play a key role in bringing Sofa Club's product experience to life online. You'll take ownership of all product-related content, data, and visual assets across sofaclub.co.uk, ensuring every product is accurately represented, easy to navigate, and commercially optimised. Working closely with the wider Ecommerce, Buying, and Marketing teams, you'll support the delivery of a seamless customer journey through accurate product setup, engaging collection pages, and high-quality visual content. From managing the Product Master and PIM to overseeing 3D visualisation and outsourced imagery, you'll help ensure the website reflects the Sofa Club brand at its very best. This is a maternity cover position suited to someone highly organised, detail focused, and commercially aware, someone who enjoys owning processes, improving ways of working, and ensuring every launch lands smoothly online. You'll step into a fast moving ecommerce team and play an important role in maintaining a best in class online product experience during this period of cover. Key Responsibilities Product Data & Website Management Own and maintain the Product Master and PIM, ensuring all product information is accurate, up to date, and reflected correctly online. Manage the setup and launch of new product ranges from initial upload through to go-live. Ensure all product attributes, links, menus, and site navigation are functioning correctly and optimised for the customer journey. Maintain consistency and accuracy across all product-related content, including descriptions, specifications, and feature information. Collection Management & Merchandising Manage collection pages, ensuring products are grouped, ordered, and merchandised in line with trading priorities. Support the management of product ranges, including new launches, seasonal updates, and product retirements. Ensure on-site navigation and cross-linking support a smooth and intuitive customer experience. Content & Visual Asset Management Own all dimension imagery, ensuring consistency and accuracy across the website. Manage online swatch imagery and data, keeping fabric and colour options accurate and easy to explore. Coordinate and manage outsourced room set imagery and external visual assets, ensuring they align with brand guidelines and product accuracy. Work closely with internal teams and external partners to ensure all assets are delivered on time and to a high standard. 3D Imaging & Visualisation Take ownership of Cylindo, managing 3D modelling, modular configurators, and product visualisations. Liaise with external providers and agencies to deliver high-quality 3D assets. Troubleshoot issues and coordinate resolutions with external partners where required.Continuously review opportunities to improve the online product visualisation experience./ The original line had a missing closing tag / Product Launch & Critical Path Support Play a key role in the Critical Path process for product launches, ensuring all ecommerce tasks are delivered on time. Maintain timelines and track progress across product setup, content, and imagery. Support process improvements to ensure launches run efficiently and without delays. Build and maintain clear checklists and processes to minimise errors and ensure consistency. Cross-Functional Collaboration Work closely with Ecommerce, Buying, Marketing, and Creative teams to ensure the website reflects wider business priorities. Support trading activity through accurate product setup and timely website updates. Act as the first point of contact for product data and content queries, escalating where necessary. Share ideas and opportunities to improve the customer experience and website performance. What We're Looking For We're looking for someone who is detail-oriented, proactive, and passionate about ecommerce and digital customer experience. You'll thrive in this role if you: Have experience in ecommerce, website management, product setup, or digital merchandising. Are highly organised with strong attention to detail. Feel confident managing large volumes of product data and content. Have experience working with ecommerce platforms, PIM systems, or CMS tools. Are comfortable coordinating multiple projects and priorities simultaneously. Have a strong understanding of customer journeys and on site experience. Communicate clearly and confidently with both internal teams and external partners. Take ownership of your work and proactively solve problems. Desirable Experience Experience working with Shopify or Shopify Plus. Experience using Cylindo or similar 3D visualisation tools. Understanding of ecommerce merchandising and trading principles. Experience coordinating external agencies or creative suppliers. What You'll Get Be part of a growing brand with the opportunity to make a real impact. Work within a supportive and ambitious team culture. Opportunity to develop your career within a fast paced ecommerce environment. Competitive salary. 28 days Annual Leave + Bank Holidays. Friends and Family Discount. Enhanced Family Leave. Life Assurance. Employee Assistance Programme. Health Insurance. Cycle to Work Scheme. Electric Car Scheme. Salary Sacrifice Pension Scheme. Quarterly Bonus Scheme.
Sofa Club
Hertford, Hertfordshire
Role Overview As Ecommerce Manager, you'll play a key role in bringing Sofa Club to life online, owning the day-to-day performance of sofaclub.co.uk - from the trading calendar and on-site experience through to conversion and revenue. You'll work closely with our Digital Marketing Director (paid, SEO, and owned channels), forming a collaborative ecommerce team that reports into the Group Ecommerce Director. This is a hands on role where you'll turn strategy into action. The Group Ecommerce Director sets the direction and overall goals, and you'll bring this to life on site, making sure everything lands smoothly, performs well, and continues to evolve. You'll have clear goals around revenue, conversion rate, and AOV, with plenty of opportunity to make a real impact. Your perspective really matters here. We're looking for someone who brings ideas, curiosity, and a strong digital instinct, someone who's always spotting what's working, what could be better, and where the next opportunity lies. You're proactive, thoughtful, and enjoy getting stuck in - someone who doesn't just execute, but helps shape what comes next. Key Responsibilities Site Trading & Merchandising Own the weekly trading calendar, from promotions and seasonal moments to reactive trading decisions. Curate the on site experience across homepage, category and collection pages, optimising product sequencing, storytelling, and visibility. Partner with buying and marketing to ensure all launches, drops, and exclusives land cleanly and commercially on site. Monitor trading performance daily, identifying opportunities, risks, and underperformance, and acting quickly to optimise results. On Site Experience & CRO Own the end to end customer journey, continuously improving the path from landing page to checkout. Identify friction points, prioritise improvements, and brief changes into the development pipeline. Run a structured A/B testing programme, focusing on high impact opportunities that drive conversion and revenue. Use data and behavioural tools to build a clear understanding of how customers interact with the site, turning insight into action. Platform & Roadmap Act as the business owner of the Shopify platform, managing development with internal and external partners. Translate commercial priorities into clear, actionable briefs and tickets, ensuring the roadmap delivers against revenue goals. Manage the ecommerce tech stack, ensuring all integrations work seamlessly to support performance and experience. Maintain pace and focus in delivery, ensuring projects are shipped efficiently and with impact. Cross Functional Collaboration Work closely with Digital Marketing to align on campaigns, landing pages, and full funnel performance. Collaborate with Customer Experience, Assisted Sales, and Brand teams to ensure the site reflects the wider business and delivers a consistent experience. Share ideas, insights, and opportunities to continuously raise the bar and drive performance forward. What We're Looking For We're not looking for traditional ecommerce managers. We're building a team of commercially driven, style aware operators who think differently, move quickly, and deliver impact. You'll thrive here if you: Have strong experience owning ecommerce trading, merchandising, or CRO in a DTC or retail environment. Are confident working hands on with Shopify (Shopify Plus preferred). Understand how to drive revenue through conversion, AOV, and commercial decision making. Are comfortable working with data and insight, using it to inform decisions and prioritise effectively. Have experience running A/B testing programmes and improving on site performance. Bring strong commercial instincts and understand how site decisions impact overall performance. Communicate clearly and confidently, whether briefing, reporting, or presenting ideas. Are organised and comfortable managing multiple priorities across tools and platforms. Mindset Hands on and execution focused - you care about getting things live and making an impact. Commercially accountable - you take ownership of performance, not just activity. Opinionated but collaborative - you bring ideas, challenge where needed, and align quickly. Fast moving and pragmatic - you're comfortable making decisions and iterating quickly. Detail focused but commercially aware - you know what matters most and prioritise accordingly. Team oriented - you work closely with others to deliver the best outcome. What You'll Get Be part of a growing brand with real creative freedom and input. Access to a supportive and ambitious team culture. Opportunity to grow your career as we scale our in house comms function. Competitive salary 28 days Annual Leave + Bank Holidays Friends and Family Discount Enhanced Family Leave Life Assurance Employee Assistance Programme Health Insurance Cycle to Work Scheme Electric Car Scheme Salary Sacrifice Pension Scheme Quarterly Bonus Scheme
Role Overview As Ecommerce Manager, you'll play a key role in bringing Sofa Club to life online, owning the day-to-day performance of sofaclub.co.uk - from the trading calendar and on-site experience through to conversion and revenue. You'll work closely with our Digital Marketing Director (paid, SEO, and owned channels), forming a collaborative ecommerce team that reports into the Group Ecommerce Director. This is a hands on role where you'll turn strategy into action. The Group Ecommerce Director sets the direction and overall goals, and you'll bring this to life on site, making sure everything lands smoothly, performs well, and continues to evolve. You'll have clear goals around revenue, conversion rate, and AOV, with plenty of opportunity to make a real impact. Your perspective really matters here. We're looking for someone who brings ideas, curiosity, and a strong digital instinct, someone who's always spotting what's working, what could be better, and where the next opportunity lies. You're proactive, thoughtful, and enjoy getting stuck in - someone who doesn't just execute, but helps shape what comes next. Key Responsibilities Site Trading & Merchandising Own the weekly trading calendar, from promotions and seasonal moments to reactive trading decisions. Curate the on site experience across homepage, category and collection pages, optimising product sequencing, storytelling, and visibility. Partner with buying and marketing to ensure all launches, drops, and exclusives land cleanly and commercially on site. Monitor trading performance daily, identifying opportunities, risks, and underperformance, and acting quickly to optimise results. On Site Experience & CRO Own the end to end customer journey, continuously improving the path from landing page to checkout. Identify friction points, prioritise improvements, and brief changes into the development pipeline. Run a structured A/B testing programme, focusing on high impact opportunities that drive conversion and revenue. Use data and behavioural tools to build a clear understanding of how customers interact with the site, turning insight into action. Platform & Roadmap Act as the business owner of the Shopify platform, managing development with internal and external partners. Translate commercial priorities into clear, actionable briefs and tickets, ensuring the roadmap delivers against revenue goals. Manage the ecommerce tech stack, ensuring all integrations work seamlessly to support performance and experience. Maintain pace and focus in delivery, ensuring projects are shipped efficiently and with impact. Cross Functional Collaboration Work closely with Digital Marketing to align on campaigns, landing pages, and full funnel performance. Collaborate with Customer Experience, Assisted Sales, and Brand teams to ensure the site reflects the wider business and delivers a consistent experience. Share ideas, insights, and opportunities to continuously raise the bar and drive performance forward. What We're Looking For We're not looking for traditional ecommerce managers. We're building a team of commercially driven, style aware operators who think differently, move quickly, and deliver impact. You'll thrive here if you: Have strong experience owning ecommerce trading, merchandising, or CRO in a DTC or retail environment. Are confident working hands on with Shopify (Shopify Plus preferred). Understand how to drive revenue through conversion, AOV, and commercial decision making. Are comfortable working with data and insight, using it to inform decisions and prioritise effectively. Have experience running A/B testing programmes and improving on site performance. Bring strong commercial instincts and understand how site decisions impact overall performance. Communicate clearly and confidently, whether briefing, reporting, or presenting ideas. Are organised and comfortable managing multiple priorities across tools and platforms. Mindset Hands on and execution focused - you care about getting things live and making an impact. Commercially accountable - you take ownership of performance, not just activity. Opinionated but collaborative - you bring ideas, challenge where needed, and align quickly. Fast moving and pragmatic - you're comfortable making decisions and iterating quickly. Detail focused but commercially aware - you know what matters most and prioritise accordingly. Team oriented - you work closely with others to deliver the best outcome. What You'll Get Be part of a growing brand with real creative freedom and input. Access to a supportive and ambitious team culture. Opportunity to grow your career as we scale our in house comms function. Competitive salary 28 days Annual Leave + Bank Holidays Friends and Family Discount Enhanced Family Leave Life Assurance Employee Assistance Programme Health Insurance Cycle to Work Scheme Electric Car Scheme Salary Sacrifice Pension Scheme Quarterly Bonus Scheme