PUMA SE

Overview SPEED & SPIRIT are values that guide our approach. This role is for a Senior Service Manager within Global DTC Technology at PUMA, focusing on incident management, production support governance, operational escalations, and cross-functional coordination across Product, Engineering, Platform Operations, and Business teams. The role acts as a central coordination point during incidents, go-lives, hypercare phases, and other critical operational situations to ensure fast alignment, structured communication, and efficient issue resolution. Responsibilities Lead and coordinate Major Incident Management across global DTC platforms and services Act as central coordination bridge between Engineering, Product, Operations, and Business stakeholders Drive operational escalations and coordinate resolution of critical production issues Orchestrate support activities during incidents, go-lives, and hypercare phases Ensure clear stakeholder communication during operational disruptions Improve incident processes, escalation flows, and service governance standards Drive continuous improvement based on incident trends, root cause analysis, and operational KPIs Coordinate operational support activities across global teams Support operational reporting, KPI tracking, and service transparency Qualifications Several years of experience in TechOps, Incident Management, Service Management, or Production Support Strong experience coordinating cross-functional teams during major incidents, escalations, go-lives, or hypercare phases Experience working in global eCommerce, retail, or digital platform organizations Strong communication and stakeholder management skills across technical and business teams Ability to drive alignment and orchestrate activities across Engineering, Product, Operations, and Business stakeholders Strong ownership mentality, problem-solving capabilities, and operational execution focus Experience working within distributed and international delivery organizations Familiarity with modern digital commerce landscapes and operational dependencies across platforms, integrations, and third-party services Comfortable working in agile and fast-paced environments Preferred qualifications: Experience with SFCC, OMS, Payments, App, or composable commerce environments; exposure to cloud operations, observability, or platform operations setups; experience supporting global rollouts and large-scale production environments Education Bachelor's or Master's degree in Information Technology, Business Information Systems, Engineering, or a related field preferred Comparable practical experience is equally valued Equal Opportunity PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is a core principle at PUMA and we do not tolerate harassment or discrimination. No automated systems or AI tools are used to make hiring decisions. Any AI use is limited to isolated organizational steps (e.g., scheduling interviews) and does not influence hiring decisions. We strive to create spaces where everyone is welcome, celebrated, and empowered to contribute authentically. PUMA is a global sports brand creating footwear, apparel, and accessories. The PUMA Group owns PUMA, Cobra Golf, and stichd, and operates in 120+ countries with around 22,000 employees worldwide.

Values SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Role Purpose Own end-to-end delivery of global Direct-to-Consumer (DTC) technology and platform rollouts across digital and retail channels. Lead the introduction, migration, and scaling of core DTC platforms across web, app, and retail. Ensure a stable, secure, and scalable global DTC technology landscape. Key Responsibilities End to end ownership of complex DTC technology and platform rollouts Manage parallel delivery streams across eCommerce, App, POS, OMS, payments, data, and integrations Plan and execute international rollouts, including migration, cutover, and decommissioning Coordinate dependencies across product, architecture, engineering, retail IT, operations, security, and partners Ensure non functional requirements (stability, performance, security, compliance, scalability) Lead cross functional, international delivery teams Manage risks, issues, and escalations Execute go lives, including hyper care and handover to operations Provide clear status and decision reporting to senior stakeholders Technology Scope Digital: E Commerce (Web & App), CMS, search, personalization, loyalty / membership. Retail: POS systems, omnichannel use cases (e.g. Click & Collect). Core platforms: Commerce/Shop platform, OMS, payments, CRM, PIM, inventory & fulfillment, returns, data & analytics. Understanding of API based, event driven cloud architectures. Basic knowledge of CI/CD and release management. Experience, Skills & Working Style 8+ years of experience delivering complex technology projects or rollouts Background in DTC, omnichannel, or retail technology environments Experience with international, multi region setups Solid understanding of software delivery, integrations, and IT operations Comfortable with classical, agile, and hybrid delivery models Strong ownership, structuring, and communication skills Pragmatic and resilient in high pressure rollout and go live phases Experience working with global, cross functional teams and partners Fluent English required; German is a plus PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA SE is seeking a Team Lead for SAP Basis Operations (ERP) in Coventry, UK. You will manage, operate, and continuously optimize SAP systems, ensuring stable and secure operations across global regions. The ideal candidate will have proven leadership experience in SAP Basis, blending technical skills with team management, and a passion for innovation in SAP technology. Join PUMA to contribute to a vibrant tech environment that values equal opportunity and teamwork.

Your Mission The Project Manager ERP Transformation helps deliver global digital initiatives with focus on rollouts of ERP systems and affiliated ecosystems and continuous improvements thereof, by owning a defined workstream within those projects. Key Responsibilities Workstream ownership: Own a defined workstream scope within a project and drive it from plan to delivery. Planning & coordination: Translate goals into a clear work plan (milestones, dependencies, risks, next steps) and align it with the project lead. Transparency & reporting: Maintain a simple, reliable status view (traffic light, risks/blockers, decision needs) and communicate it consistently. Execution discipline: Follow project governance routines, keep commitments, and proactively raise issues early (with options, not just problems). Stakeholder collaboration: Work with business, tech, and external partners to progress tasks and resolve dependencies. Quality mindset: Ensure workstream outputs meet defined standards, are documented, and are ready for handover. Continuous improvement: Capture learnings, improve templates/playbooks, and contribute to reusable assets and knowledge. Growth & rotation: Build skills across projects; rotate into different workstreams as you develop. Key Stakeholders Director Project Management, Project Leads / Project Managers (overall project steering), Other Workstream Project Managers, Delivery teams (business process managers, IT, solution architects), Business stakeholders, local business process managers, key and end users, Vendors and implementation partners (as needed). Required Experience & Qualifications 2-5 years experience in project delivery, operations, consulting, or similar environments OR strong evidence of delivery mindset (internships, leadership roles, side projects). Strong ability to structure work: you can turn ambiguity into a plan and next steps. Clear written and verbal communication (you can summarize complex issues simply). Reliability and ownership: you follow through and raise issues early. Comfort working with multiple stakeholders in a dynamic environment. Fluency in English (and ideally comfortable in an international setting). Nice-to-haves Exposure to digital transformation, ERP, supply chain, finance, or enterprise platforms. Experience with agile ways of working, basic testing concepts, or change/training support. Familiarity with tools such as Jira, Confluence, MS Teams, Excel/PowerPoint. Development Path This role is a structured path into global delivery leadership. Typical growth options include: Deepening into a specialist track (senior workstream lead, coaching, standards); Moving into project leadership (project manager / rollout lead); Moving into PMO / delivery excellence (methodology, governance, portfolio). Equal Opportunity Employer PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA SE in Coventry is looking for a Project Manager ERP Transformation to oversee global digital initiatives, focusing on ERP system rollouts and improvements. You will own workstreams, plan execution, report status, and collaborate with stakeholders. The ideal candidate has 2-5 years of project delivery experience, possesses strong communication skills, and can manage multiple stakeholders. Background in digital transformation or ERP is a plus. This role offers a structured path into global delivery leadership.