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Who Are We? We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 400 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and drive, and join us in shaping the digital world. Ready to make an impact? Join . How We Work Our hybrid work model (3 days in the office) gives us the face to face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers the flexibility you need to focus and do your best work. Mission and Goal We are looking for a Product Design Director to drive the design direction across Gen's products, with a key focus on our Freemium experiences. This role addresses an important design leadership gap, ensuring a cohesive, strategic, and customer focused approach to product design. The Product Design Director will provide the oversight necessary to align cross functional teams, define a clear experience strategy, and elevate the quality and consistency of our products. This role is vital not only to improving user satisfaction and trust, but also to accelerating execution, strengthening our brand, and supporting long term business growth. Short-term goals Drive design strategies and experiences that optimize customer engagement, loyalty, and product quality. Long-term goals Lead a design team that contributes to sustainable business growth through continuous design innovation, customer focused strategies, and strong collaboration. Objectives Lead a team of designers to deliver excellent customer experiences. Deliver customer centric and data informed experiences that are meaningful, cohesive, accessible, and usable. Oversee all aspects of design, including interaction design, information architecture, and visual design, to develop and execute business strategy and vision. Present work to product teams and senior leaders, clearly articulating goals, rationale, and concepts. Partner closely with Product and Engineering leaders to ensure we are building products that customers need and value. Apply emerging technologies, including AI, to accelerate design workflows, improve personalization, and enhance decision-making. Competencies 10+ years of design leadership experience within technology driven, product focused companies, creating engaging customer facing software experiences. Proven success leading design teams of 5+ designers while delivering multiple large scale initiatives spanning end to end customer journeys across platforms. Expertise in defining and executing a strong design vision across both early stage (0-1) products and mature B2C products. Strategic product thinker with a track record of shaping product goals, identifying opportunities, and making decisions grounded in customer impact and business outcomes. Exceptional communicator and collaborator with experience aligning cross functional teams and stakeholders around shared goals. Strong portfolio demonstrating end to end design work, design thinking, and the ability to solve complex customer problems. Curious, humble, and continuously exploring market trends, emerging technologies, and new user experiences. Comfortable working within geographically distributed teams and collaborating across multiple locations. Experience using AI tools with measurable outcomes that improved speed, efficiency, or quality at scale. Bonus: Previous experience within cybersecurity, digital safety, or consumer security products. What's Next Your CV will be reviewed by the recruiter and hiring manager to understand the scope of your work, the impact you've delivered, and how your experience aligns with the role. If shortlisted, the recruiter will contact you with a view to setting up a conversation to learn more about your background, what's motivating you, why you're interested in Gen and our products, and to go through the interview process. Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs. Benefits At Gen Digital, we are committed to supporting our employees' well-being and professional growth. Our benefits package includes: Health & Wellness - Medical, dental, and vision insurance plans. Financial Security - Retirement plan participation and Employee Stock Purchase Plan (ESPP). Work Life Balance - Unlimited paid time off (PTO) and company holidays. Professional Development - Annual education reimbursement for job related learning. Wellness Reimbursement - Support for fitness and wellbeing expenses. Additional Perks - Commuter spending accounts, legal assistance plans, family support services, and employee discounts.
Who Are We? We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 400 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and drive, and join us in shaping the digital world. Ready to make an impact? Join . How We Work Our hybrid work model (3 days in the office) gives us the face to face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers the flexibility you need to focus and do your best work. Mission and Goal We are looking for a Product Design Director to drive the design direction across Gen's products, with a key focus on our Freemium experiences. This role addresses an important design leadership gap, ensuring a cohesive, strategic, and customer focused approach to product design. The Product Design Director will provide the oversight necessary to align cross functional teams, define a clear experience strategy, and elevate the quality and consistency of our products. This role is vital not only to improving user satisfaction and trust, but also to accelerating execution, strengthening our brand, and supporting long term business growth. Short-term goals Drive design strategies and experiences that optimize customer engagement, loyalty, and product quality. Long-term goals Lead a design team that contributes to sustainable business growth through continuous design innovation, customer focused strategies, and strong collaboration. Objectives Lead a team of designers to deliver excellent customer experiences. Deliver customer centric and data informed experiences that are meaningful, cohesive, accessible, and usable. Oversee all aspects of design, including interaction design, information architecture, and visual design, to develop and execute business strategy and vision. Present work to product teams and senior leaders, clearly articulating goals, rationale, and concepts. Partner closely with Product and Engineering leaders to ensure we are building products that customers need and value. Apply emerging technologies, including AI, to accelerate design workflows, improve personalization, and enhance decision-making. Competencies 10+ years of design leadership experience within technology driven, product focused companies, creating engaging customer facing software experiences. Proven success leading design teams of 5+ designers while delivering multiple large scale initiatives spanning end to end customer journeys across platforms. Expertise in defining and executing a strong design vision across both early stage (0-1) products and mature B2C products. Strategic product thinker with a track record of shaping product goals, identifying opportunities, and making decisions grounded in customer impact and business outcomes. Exceptional communicator and collaborator with experience aligning cross functional teams and stakeholders around shared goals. Strong portfolio demonstrating end to end design work, design thinking, and the ability to solve complex customer problems. Curious, humble, and continuously exploring market trends, emerging technologies, and new user experiences. Comfortable working within geographically distributed teams and collaborating across multiple locations. Experience using AI tools with measurable outcomes that improved speed, efficiency, or quality at scale. Bonus: Previous experience within cybersecurity, digital safety, or consumer security products. What's Next Your CV will be reviewed by the recruiter and hiring manager to understand the scope of your work, the impact you've delivered, and how your experience aligns with the role. If shortlisted, the recruiter will contact you with a view to setting up a conversation to learn more about your background, what's motivating you, why you're interested in Gen and our products, and to go through the interview process. Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs. Benefits At Gen Digital, we are committed to supporting our employees' well-being and professional growth. Our benefits package includes: Health & Wellness - Medical, dental, and vision insurance plans. Financial Security - Retirement plan participation and Employee Stock Purchase Plan (ESPP). Work Life Balance - Unlimited paid time off (PTO) and company holidays. Professional Development - Annual education reimbursement for job related learning. Wellness Reimbursement - Support for fitness and wellbeing expenses. Additional Perks - Commuter spending accounts, legal assistance plans, family support services, and employee discounts.
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LOCATION Apply is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone. The office is located in the Shoreditch area. ROLE The Delivery Manager is a senior, operationally hands on role within Apply's Managed Services practice. This is a client facing, team leading, delivery owning position responsible for continuously delivering value in a retainer based model, owning client relationships, leading delivery rhythm and ensuring quality and consistency across all sprints, releases and incidents. RESPONSIBILITIES Client Relationship Management Act as the primary operational contact for assigned client accounts. Lead client facing ceremonies: sprint reviews, planning sessions, retrospectives and status calls. Produce and deliver monthly client service reports covering delivery progress, budgets, SLA performance and roadmap. Negotiate sprint priorities, scope changes and delivery trade offs directly with client stakeholders. Manage expectations proactively, ensuring alignment between what was sold, what is scoped and what is being delivered. Escalate to the Head of Managed Services when commercial decisions or executive engagement is required. Delivery Management Own the delivery plan for each account: sprint cadence, release schedule, capacity allocation and backlog health. Ensure squads deliver consistently and to agreed quality standards. Set delivery standards and methodology expectations; the Scrum Master executes internal ceremonies within those guardrails. Track and report on velocity, burn down and delivery health across accounts. Remove blockers and manage cross squad dependencies. Internal Ceremony Oversight Directly manage the Scrum Master who owns day to day internal ceremony facilitation. Review health signals and intervene when standards are at risk. Act as first point of escalation from the Scrum Master; escalated to the Head of Managed Services when required. Release Coordination Oversee release planning and governance executed by the Product Owner and Technical Lead. Ensure release content, timing and sign off processes are followed consistently. Accountable for client facing release communications: briefing, go live confirmation and post release reporting. Incident & Escalation Management Own the P1/P2 incident response process: triage, client communication and resolution. Serve as the first point of escalation for delivery issues and client concerns. Coordinate with the Technical Lead and Scrum Master during incidents. Conduct post incident reviews; ensure learnings are documented and actioned, including client RCA's and internal training. Escalate unresolved delivery risks or people issues to the Head of Managed Services. Team Management People & Capacity Directly manage the Scrum Master: set expectations, coach and conduct performance conversations. Monitor squad capacity, workload balance and resource allocation across accounts. Support Product Owner development through guidance and feedback. Advocate for sustainable workloads; raise capacity risks before they affect delivery or retention. Foster a high performance, positive team culture. Coordinate cross squad dependencies and ensure consistent delivery standards. Onboarding Lead new client onboarding into the Managed Services model: operating rhythm, tooling standards and reporting cadence from day one. Ensure continuity and clear expectations during transitions from project to retainer delivery. Financial Management Own squad level P&L visibility: hours, utilisation, revenue recognition and margin. Track account budgets against monthly retainer; flag risks early to the Head of Managed Services. Drive change order processes when scope evolves. Identify and flag upsell or scope extension opportunities. Support the Head of Managed Services with data and context for forecasting, headcount planning and renewal conversations. REQUIREMENTS Experience 5+ years in delivery or client facing PM within a digital agency, consultancy or managed services environment. Demonstrable experience managing continuous delivery / retainer based accounts, not solely fixed scope projects. Experience managing Scrum Masters or other delivery practitioners; track record of improving people through management. Background in a consulting, agency or client services environment strongly preferred. Familiarity with eCommerce platforms (BigCommerce, Shopify, Magento or similar) is a meaningful asset. Comfortable working in agile delivery frameworks (Scrum, Kanban or hybrid). Delivery & Client Skills Confident leading client facing ceremonies and translating delivery data into clear business narratives. Strong communicator at senior stakeholder level - written and verbal. Data driven: uses velocity, burn down and SLA metrics to inform decisions. Proactive problem solver; raises issues early and drives resolution without being asked. Strong working knowledge of agile PM and product methodologies: backlog management, release governance, sprint planning. Commercial & Operational Skills Comfortable with budgets, SOWs, change orders and retainer management. Experienced in resource allocation across multiple concurrent accounts. Organised and process oriented; able to build lightweight tools and rituals that improve visibility and quality. Contributes to forecasting and planning processes - brings data and perspective, even where final decisions sit with the Head of Managed Services. People Leadership High empathy leader: coaches through honest feedback and genuine investment in development. Comfortable delivering constructive feedback on sensitive performance matters. Builds relationships across disciplines - works effectively with peers in Project Management, Client Services and People Ops to address shared challenges. Calm under pressure, especially during incidents and client escalations. Desirable Familiarity with Jira, Confluence, Slack or similar tooling. Understanding of QA processes and release governance in a digital product context. Experience with AI productivity tools and willingness to champion adoption. ITIL Foundation or equivalent service management qualification. LIFE AT APPLY People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety and health, and strive to build a work community where you can thrive and grow. Benefits Agentic Delivery - broaden your skills on a range of engagements with international brands that have a global impact. An inclusive and safe environment: we are truly committed to building a culture where you are celebrated and everyone feels welcome and safe. AI & Strategic Upskilling - accelerate professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work. Vacation policy - enjoy 24 days of vacation plus 8 bank holidays to rest, recharge and focus on what matters most. Vitality benefits designed to enhance your health, well being and work life balance. Flexible work arrangements - work in a variety of ways, from remote to in office to a blend of both. APPLY is a safe, respectful and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity and Inclusion (DEI) section. For recruitment accommodations, please email .
LOCATION Apply is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone. The office is located in the Shoreditch area. ROLE The Delivery Manager is a senior, operationally hands on role within Apply's Managed Services practice. This is a client facing, team leading, delivery owning position responsible for continuously delivering value in a retainer based model, owning client relationships, leading delivery rhythm and ensuring quality and consistency across all sprints, releases and incidents. RESPONSIBILITIES Client Relationship Management Act as the primary operational contact for assigned client accounts. Lead client facing ceremonies: sprint reviews, planning sessions, retrospectives and status calls. Produce and deliver monthly client service reports covering delivery progress, budgets, SLA performance and roadmap. Negotiate sprint priorities, scope changes and delivery trade offs directly with client stakeholders. Manage expectations proactively, ensuring alignment between what was sold, what is scoped and what is being delivered. Escalate to the Head of Managed Services when commercial decisions or executive engagement is required. Delivery Management Own the delivery plan for each account: sprint cadence, release schedule, capacity allocation and backlog health. Ensure squads deliver consistently and to agreed quality standards. Set delivery standards and methodology expectations; the Scrum Master executes internal ceremonies within those guardrails. Track and report on velocity, burn down and delivery health across accounts. Remove blockers and manage cross squad dependencies. Internal Ceremony Oversight Directly manage the Scrum Master who owns day to day internal ceremony facilitation. Review health signals and intervene when standards are at risk. Act as first point of escalation from the Scrum Master; escalated to the Head of Managed Services when required. Release Coordination Oversee release planning and governance executed by the Product Owner and Technical Lead. Ensure release content, timing and sign off processes are followed consistently. Accountable for client facing release communications: briefing, go live confirmation and post release reporting. Incident & Escalation Management Own the P1/P2 incident response process: triage, client communication and resolution. Serve as the first point of escalation for delivery issues and client concerns. Coordinate with the Technical Lead and Scrum Master during incidents. Conduct post incident reviews; ensure learnings are documented and actioned, including client RCA's and internal training. Escalate unresolved delivery risks or people issues to the Head of Managed Services. Team Management People & Capacity Directly manage the Scrum Master: set expectations, coach and conduct performance conversations. Monitor squad capacity, workload balance and resource allocation across accounts. Support Product Owner development through guidance and feedback. Advocate for sustainable workloads; raise capacity risks before they affect delivery or retention. Foster a high performance, positive team culture. Coordinate cross squad dependencies and ensure consistent delivery standards. Onboarding Lead new client onboarding into the Managed Services model: operating rhythm, tooling standards and reporting cadence from day one. Ensure continuity and clear expectations during transitions from project to retainer delivery. Financial Management Own squad level P&L visibility: hours, utilisation, revenue recognition and margin. Track account budgets against monthly retainer; flag risks early to the Head of Managed Services. Drive change order processes when scope evolves. Identify and flag upsell or scope extension opportunities. Support the Head of Managed Services with data and context for forecasting, headcount planning and renewal conversations. REQUIREMENTS Experience 5+ years in delivery or client facing PM within a digital agency, consultancy or managed services environment. Demonstrable experience managing continuous delivery / retainer based accounts, not solely fixed scope projects. Experience managing Scrum Masters or other delivery practitioners; track record of improving people through management. Background in a consulting, agency or client services environment strongly preferred. Familiarity with eCommerce platforms (BigCommerce, Shopify, Magento or similar) is a meaningful asset. Comfortable working in agile delivery frameworks (Scrum, Kanban or hybrid). Delivery & Client Skills Confident leading client facing ceremonies and translating delivery data into clear business narratives. Strong communicator at senior stakeholder level - written and verbal. Data driven: uses velocity, burn down and SLA metrics to inform decisions. Proactive problem solver; raises issues early and drives resolution without being asked. Strong working knowledge of agile PM and product methodologies: backlog management, release governance, sprint planning. Commercial & Operational Skills Comfortable with budgets, SOWs, change orders and retainer management. Experienced in resource allocation across multiple concurrent accounts. Organised and process oriented; able to build lightweight tools and rituals that improve visibility and quality. Contributes to forecasting and planning processes - brings data and perspective, even where final decisions sit with the Head of Managed Services. People Leadership High empathy leader: coaches through honest feedback and genuine investment in development. Comfortable delivering constructive feedback on sensitive performance matters. Builds relationships across disciplines - works effectively with peers in Project Management, Client Services and People Ops to address shared challenges. Calm under pressure, especially during incidents and client escalations. Desirable Familiarity with Jira, Confluence, Slack or similar tooling. Understanding of QA processes and release governance in a digital product context. Experience with AI productivity tools and willingness to champion adoption. ITIL Foundation or equivalent service management qualification. LIFE AT APPLY People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety and health, and strive to build a work community where you can thrive and grow. Benefits Agentic Delivery - broaden your skills on a range of engagements with international brands that have a global impact. An inclusive and safe environment: we are truly committed to building a culture where you are celebrated and everyone feels welcome and safe. AI & Strategic Upskilling - accelerate professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work. Vacation policy - enjoy 24 days of vacation plus 8 bank holidays to rest, recharge and focus on what matters most. Vitality benefits designed to enhance your health, well being and work life balance. Flexible work arrangements - work in a variety of ways, from remote to in office to a blend of both. APPLY is a safe, respectful and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity and Inclusion (DEI) section. For recruitment accommodations, please email .