Embross

Salary Range: £22,000.00 To £28,000.00 Annually What are we Looking For? In order to support our support Team for Gatwick Airport, we are looking for a dynamic Support Technician Airport Systems. The candidate will be responsible for supporting our product by acting as the liaison between the customer and other internal teams. Your ability to work in a complex environment will also make you an ideal applicant. Main responsibilities Repair and maintain our systems such as Bag Drop and Kiosks Provide immediate support for these systems Support & provide troubleshooting when issues arise Always look at ways to work more efficiently, improve processes and procedures Required Technical and Professional Knowledge & Skills A minimum 3-year experience in Support hardware Networking understanding of PC and protocols including TCP/IP, AD, DHCP, DNS J2EE, Web server solution and Windows desktops, Proven work experience of configuration/troubleshooting Familiarity with Office 365 Customer service oriented to represent Embross when on site Take ownership of issues and see them through until resolved Applicants must be able to attain UK Security Check status. Education & Qualifications Degree/Diploma in computer or similar field GCSE or equivalent (preferred) Experience Technical support: 1 year (preferred) Customer service: 1 year (preferred) Schedule 8.5 hours Day shift Holidays Night shift Weekend availability Supplemental pay types Yearly bonus Ability to commute/relocate United Kingdom: reliably commute or plan to relocate before starting work (required) Benefits Full training package will be given to the right candidates Company events Company pension On-site parking