Ingram Micro (UK) Ltd.
Ingram, Northumberland
About the Role As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience. What You'll Do Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services Investigate outages, performance issues, and configuration related incidents Deliver Tier 1-2 support and, when necessary, escalate complex issues with detailed analysis Restore services through fixes, workarounds, or configuration adjustments Collaborate with Microsoft and internal teams to resolve advanced platform issues Accurately document incidents, resolutions, and knowledge articles Contribute to continuous improvement of support processes, runbooks, and documentation What You Bring 2-5 years of experience in technical support, cloud support, or similar environments Hands on knowledge of Microsoft Azure and Microsoft 365 Strong troubleshooting and analytical problem solving skills Familiarity with Azure Portal and Microsoft 365 Admin Center Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS) Experience working with ticketing systems such as Zendesk or Jira Strong communication skills with a customer first mindset Ability to prioritize and manage multiple incidents in a fast paced environment Nice to have: experience in break fix troubleshooting scenarios Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync) Exposure to service performance and availability troubleshooting PowerShell or scripting experience ITIL or incident management certification Experience in CSP or partner based support environments Familiarity with Azure monitoring and diagnostic tools Why Join Ingram Micro At Ingram Micro, your career is more than a job-it's a journey of growth and impact. You'll have access to global career opportunities, continuous learning, and the chance to work with cutting edge technologies in a supportive, inclusive environment.
About the Role As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience. What You'll Do Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services Investigate outages, performance issues, and configuration related incidents Deliver Tier 1-2 support and, when necessary, escalate complex issues with detailed analysis Restore services through fixes, workarounds, or configuration adjustments Collaborate with Microsoft and internal teams to resolve advanced platform issues Accurately document incidents, resolutions, and knowledge articles Contribute to continuous improvement of support processes, runbooks, and documentation What You Bring 2-5 years of experience in technical support, cloud support, or similar environments Hands on knowledge of Microsoft Azure and Microsoft 365 Strong troubleshooting and analytical problem solving skills Familiarity with Azure Portal and Microsoft 365 Admin Center Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS) Experience working with ticketing systems such as Zendesk or Jira Strong communication skills with a customer first mindset Ability to prioritize and manage multiple incidents in a fast paced environment Nice to have: experience in break fix troubleshooting scenarios Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync) Exposure to service performance and availability troubleshooting PowerShell or scripting experience ITIL or incident management certification Experience in CSP or partner based support environments Familiarity with Azure monitoring and diagnostic tools Why Join Ingram Micro At Ingram Micro, your career is more than a job-it's a journey of growth and impact. You'll have access to global career opportunities, continuous learning, and the chance to work with cutting edge technologies in a supportive, inclusive environment.