United Infrastructure Group Services Limited

Job Title IT 1st Line Support Analyst Company Overview United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled specialists deliver innovative solutions to the challenges our clients face. The company is split into two business areas: Utility Infrastructure - team designs, builds and maintains critical water, energy (gas), power and telecoms infrastructure for the UK's largest network owners and operators; Social Infrastructure - team revitalises homes and communities through retrofit, refurbishment and maintenance work. Equal Opportunities Statement At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you. Key Responsibilities Provide 1st line support for IT incidents and service requests. Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams. Troubleshoot video conferencing tools (Logitech, Teams). Log and track issues using ITSM tools and escalating when needed. Support onboarding, training and IT hardware lifecycle (procurement to disposal). Maintain asset records and conduct regular audits. Assist with IT projects and system improvements. Requirements Previous 1st line IT support experience in a medium to enterprise environment. Strong knowledge of Windows 11, Microsoft 365, and common hardware. Excellent troubleshooting, communication and documentation skills. Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar). Full UK driving licence. Benefits Health Cash Plan. Life Assurance. Pension Scheme. Holidays - 26 days annual leave plus 8 bank holidays, with the option to buy more. Discounts & Perks - savings on tech, retail, gym memberships, bike purchases, RAC cover and more. Employee Assistance Programme - 24/7 confidential support for health, legal and financial matters.

United Infrastructure Group Services Limited is seeking an IT 1st Line Support Analyst in Alness, United Kingdom. In this role, you will provide essential support for IT incidents and service requests, manage laptops and mobile devices, and troubleshoot video conferencing tools. The ideal candidate will have previous 1st line support experience, strong knowledge of Windows 11 and Microsoft 365, and relevant IT certifications. Benefits include a health cash plan, life assurance, and 26 days annual leave plus bank holidays.