SEGA Europe Ltd

SEGA Europe Ltd in London seeks an IT Helpdesk & Security Engineer to provide technical assistance and support security measures. You will be the first point of contact for technical issues, maintain user devices, and respond to security incidents. Ideal candidates should possess a Bachelor's Degree in Cyber Security, with strong experience in Windows systems, Active Directory, and proficiency with Microsoft 365. This role includes comprehensive benefits and opportunities for professional growth.

Role Summary As a Localisation QA Language Specialist, you will play a key role in maintaining the linguistic quality and accuracy of SEGA titles, ensuring localisation meets the company's standards and player expectations. Working closely with LQA Project Managers and the wider Localisation team, you will provide language expertise across both in-game code and localised assets, supporting activities such as build sign-off, translation quality assessment, defect quality review and ensuring product quality and delivery progression are maintained. Key Responsibilities Provide confidence in the localisation process by delivering translation reviews prior to game implementation and on the code during testing processes. Ensure consistency of the testing process across all vendors by providing regular feedback to LQA PMs. Provide IP support to the vendors as required. Review the code (across all projects) to ensure readiness for testing before it is delivered to the vendor. Review defects and edits from vendors for format, grammar and naming conventions. Identify quality concerns and provide feedback to LQA PM to resolve concerns promptly. Regularly test play the build with confidence checks across all products, ensuring product quality and delivery progression are maintained. Regularly review terminology within the build to reduce risk of quality issues identified too late in the process. Liaise with the SEGA Territories to create and maintain Localisation CQA Checklists, to be provided to external vendors and complete them internally to mitigate the risk of must fix issues in the submission code. Formally sign off the code before submission or release by performing confidence cycles and ensuring that the build meets all the submission and release criteria. Support the business and the Studios with actor selection (casting feedback), review of the samples prior to implementation. Support urgent translation requests/compliance high risk translation that require immediate implementation (without the need to outsource). Create and maintain language specific documentation for Development and wider business reference, including game glossaries and related assets. Provide marketing assets review and editing as required. Provide any language related support for the contracted language to the wider business, including AI Prompt support, AI translation quality evaluations and feedback on tool development. Support vendor selection feedback (for both translation and LQA). Game testing as and when required by the project/biz, for instance executing test cases and supporting on GaaS testing according to volume. Knowledge, Skills and Experience Excellent linguistic knowledge and deep understanding of your contracted language. Understanding of the linguistic trends and consumer expectations of the target market, able to deliver precise, relevant and resonant language for that territory and IP. Knowledge of SEGA IP. Understanding of first party naming conventions. Proficient working knowledge of the software tools in use at SEGA (test case management, text editing tools and general office software). Working knowledge of CAT tools (e.g. MemoQ) and familiarity with AI driven Localisation and LQA solutions. Clear, concise and professional communicator, both in English and your contracted language. Flexible and adaptable to different LQA tasks and projects. Passion and enthusiasm for the role and the company, capable of motivating and inspiring others. Benefits You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme so that you can stay motivated and focused on making SEGA the best it can be, as well as flexible working hours to ensure you have a life outside of the office. All applicants are welcome!

ABOUT SEGA SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly. We help studios bring their creative vision to life from our publishing team based in London, working across Tech, Sales, Marketing, Finance, QA and more. Working Model: On site (5 days a week). Location: Albion Way, West Sussex, RH121JW. The role is based in Creative Assembly (Horsham). You will be the first line of technical assistance, keeping the studio shipping out great games and defending against phishing, dodgy downloads and compromised endpoints. RESPONSIBILITIES Monitor and respond to incoming incidents and service requests in a timely manner across multiple channels including email, Microsoft Teams, the service desk platform and in person interactions. Assist with onboarding and off boarding processes for user accounts and hardware deployment or recovery. Proactively maintain user devices, ensuring compliance with company policies and standards. Create and maintain IT documentation in Atlassian Confluence, covering systems, solutions and operational processes. Provide support for O365, Microsoft Entra and other SaaS applications. Install and maintain a wide range of hardware and software to ensure optimal system performance. Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain and, if necessary, escalating incidents. Capture forensic images of suspected compromised endpoints using industry standard tooling (e.g. FTK Imager), preserving chain of custody and collecting relevant volatile data, logs and artefacts to support DFIR investigations. Support phishing triage and response, including reviewing user reported messages, pulling headers and indicators and assisting with investigations in Microsoft 365 Defender. Occasional travel to HQ or other studios may be required. ESSENTIAL QUALIFICATIONS Strong hands on experience with Windows operating systems, troubleshooting and system maintenance. Capability to support in person users with technical troubleshooting and hands on support (cable management, workstation setup). Foundational understanding of Active Directory and Microsoft Entra ID. Bachelor's Degree in Cyber Security, or a security focused certification. Experience working with the Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange). Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS), preserving chain of custody and producing verifiable hashes using FTK Imager, KAPE or equivalent. Working understanding of core security tooling including EDR (Microsoft Defender for Endpoint), SIEM (Microsoft Sentinel, Sumo Logic, Chronicle) and enterprise email security, sufficient to support incident triage and evidence collection. Awareness of common attacker techniques (MITRE ATT&CK) and basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon). DESIRABLE QUALIFICATIONS Proficiency with macOS environments and support practices. Familiarity with ManageEngine Endpoint Central for device and asset management. Hands on experience with Microsoft Intune for mobile device and application management. Knowledge of Jamf for macOS device administration and support. Experience supporting Microsoft Teams Room Systems. ITIL Foundation certified (v3 or v4). CompTIA A+ certified. Security focused certifications such as GCIH, GCFA or equivalent. Hands on familiarity with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase or Magnet AXIOM, and an understanding of how to collect volatile data from a live endpoint. SOFT SKILLS Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Strong problem solving abilities and a proactive mindset for approaching technical challenges head on. Strong interpersonal skills and a collaborative spirit that thrives in team environments. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Natural inquisitiveness, with a continuous drive to learn, grow and stay ahead in a fast evolving tech landscape. BENEFITS We provide a comprehensive benefits package that includes life assurance, income protection, private healthcare and dental insurance schemes, and an enhanced contributory pension scheme. Our flexible working hours support a healthy work life balance. In office wellness initiatives such as weekly yoga classes, an in house massage therapy service, and a discounted gym membership are also available. All applicants are welcome.We actively seek to diversify our team and bring more voices to the table.

About SEGA SEGA is one of the leading interactive entertainment companies in the world, headquartered in West London with development studios across the UK and Bulgaria. Working Model: On site (5 days per week). Location: 566 Chiswick High Rd, Building12, LondonW45AN, GB. Role Summary As an IT Helpdesk & Security Engineer at SEGA Europe Ltd, based at our London HQ, you'll be the first line of technical assistance, keeping the studio shipping out great games. You'll also act as the first line of defence against phishing, dodgy downloads, or compromised endpoints. Key Responsibilities Monitor and respond to incoming incidents and service requests in a timely manner. Deliver technical support across multiple channels including email, Microsoft Teams, the service desk platform, and in person interactions. Assist with onboarding and off boarding processes for user accounts and hardware deployment or recovery. Proactively maintain user devices, ensuring compliance with company policies and standards. Create and maintain IT documentation in Atlassian Confluence, covering systems, solutions, and operational processes. Provide support for O365, Microsoft Entra, and other SaaS applications. Install and maintain a wide range of hardware and software to ensure optimal system performance. Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain, and escalated as appropriate. Capture forensic images from suspected compromised endpoints using industry standard tooling, preserving chain of custody and collecting relevant volatile data, logs, and artefacts to support DFIR investigations. Support phishing triage and response, including reviewing user reported messages, pulling headers and indicators, and assisting with investigations in Microsoft365 Defender. Occasional travel to HQ or other studios may be required. Knowledge, Skills and Experience (Essential) Strong hands on experience with Windows operating systems, including troubleshooting and system maintenance. Capable of supporting in person users with technical troubleshooting and hands on support (e.g. cable management, workstation setup, etc). Foundational understanding of Active Directory and Microsoft Entra ID. Bachelor's Degree in Cyber Security, or a security focused certification. Experience working with the Microsoft365 suite, including Teams, SharePoint, OneDrive, and Exchange. Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS), preserving chain of custody and producing verifiable hashes, using tools such as FTK Imager, KAPE, or equivalent. Working understanding of core security tooling, including EDR (e.g. Microsoft Defender for Endpoint), SIEM (e.g. Microsoft Sentinel, Sumo Logic, Chronicle), and enterprise email security, sufficient to support incident triage and evidence collection. Awareness of common attacker techniques (e.g. MITRE ATT&CK) and how they manifest on endpoints, plus basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon). Knowledge, Skills and Experience (Desirable) Proficiency with macOS environments and support practices. Familiarity with ManageEngine Endpoint Central for device and asset management. Hands on experience with Microsoft Intune for mobile device and application management. Knowledge of Jamf for macOS device administration and support. Experience in supporting Microsoft Teams Room Systems, including setup and troubleshooting. ITIL Foundation certified (v3 or v4), with a clear understanding of IT service management principles. CompTIA A+ certified, with a solid grounding in hardware, software, and support fundamentals. Security focused certifications such as GCIH, GCFA or equivalent. Hands on familiarity with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase, or Magnet AXIOM, and an understanding of how to collect volatile data (memory, running processes, network connections) from a live endpoint. Soft Skills Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Strong problem solving abilities and a proactive mindset for approaching technical challenges head on. Strong interpersonal skills and a collaborative spirit that thrives in team environments. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Naturally inquisitive, with a continuous drive to learn, grow, and stay ahead in a fast evolving tech landscape. Benefits Comprehensive benefits package including life assurance, income protection, private healthcare and dental insurance schemes, and an enhanced contributory pension scheme. Competitive salaries and a fantastic bonus scheme. Flexible working hours to ensure work/life balance. Additional perks such as discounted gym membership, ride to work scheme, weekly yoga classes, in house massage therapy, access to a games lounge and free SEGA games on Steam. All applicants are welcome! We actively seek to diversify our team and bring more voices to the table.

SEGA Europe Ltd in Horsham seeks a Technical Support professional to provide first-line assistance and maintain system performance. You will manage incoming incidents, assist with user setups, and support applications like Microsoft 365. The ideal candidate will have a Bachelor's in Cyber Security and experience with Windows OS and incident response. The position offers a structured benefits package, flexible working hours, and wellness initiatives.

SEGA Europe Ltd is seeking a Localisation QA Language Specialist in Greater London. You will maintain linguistic quality, ensuring that SEGA titles meet high standards of localisation and player expectations. Your responsibilities include translation reviews, vendor support, and delivering quality checks. Excellent understanding of the target language and knowledge of SEGA IP is required. The position offers a comprehensive benefits package including private healthcare and flexible working hours.

SEGA Europe Ltd is seeking a qualified IT Support Technician based in London to provide essential technical support and manage user devices. The role covers incident response, onboarding processes, and creating IT documentation. Ideal candidates should possess a strong understanding of Windows operating systems, Microsoft 365, and relevant certifications. This role emphasizes flexibility in work and offers various benefits including competitive salary, life assurance, and private healthcare.

Location: Here East, Queen Elizabeth Olympic Park, London, E15 2GW (On site, 5 days per week) Key Responsibilities Monitor and respond to incoming incidents and service requests promptly. Deliver technical support across multiple channels including email, Microsoft Teams, the service desk platform, and in person interactions. Assist with onboarding and off boarding processes for user accounts and hardware deployment or recovery. Proactively maintain user devices, ensuring compliance with company policies and standards. Create and maintain IT documentation in Atlassian Confluence covering systems, solutions, and operational processes. Provide support for O365, Microsoft Entra, and other SaaS applications. Install and maintain hardware and software to ensure optimal system performance. Act as first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain, and escalate incidents. Capture forensic images from suspected compromised endpoints using industry standard tooling (e.g., FTK Imager), preserving chain of custody and collecting relevant volatile data, logs, and artefacts. Support phishing triage and response, including reviewing user reported messages, pulling headers and indicators, and assisting investigations in Microsoft 365 Defender. Occasional travel to HQ or other studios may be required. Essential Qualifications Strong hands on experience with Windows operating systems, troubleshooting, and system maintenance. Capacity to provide in person user support, including cable management, workstation setup, and basic hardware troubleshooting. Foundational understanding of Active Directory and Microsoft Entra ID. Bachelor's Degree in Cyber Security or a security focused certification. Experience with Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange). Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS) using tooling such as FTK Imager or KAPE, preserving chain of custody and producing verifiable hashes. Working knowledge of core security tooling: EDR (Microsoft Defender for Endpoint), SIEM (Microsoft Sentinel, Sumo Logic, Chronicle), and enterprise email security. Awareness of common attacker techniques (MITRE ATT&CK) and basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon). ITIL Foundation certified (v3 or v4). CompTIA A+ certified, with a solid grounding in hardware, software, and support fundamentals. Desirable Qualifications Proficiency with macOS environments and support practices. Familiarity with ManageEngine Endpoint Central for device and asset management. Hands on experience with Microsoft Intune for mobile device and application management. Knowledge of Jamf for macOS device administration. Experience supporting Microsoft Teams Room Systems, including setup and troubleshooting. Security focused certifications such as GCIH, GCFA or equivalent. Hands on familiarity with DFIR tooling: KAPE, Velociraptor, Autopsy, EnCase, Magnet AXIOM, and understanding of collecting volatile data from a live endpoint. Benefits Life assurance, income protection, private healthcare and dental insurance schemes. Enhanced contributory pension scheme. Competitive salary and bonus scheme. Flexible working hours to support work life balance. EEO Statement All applicants are welcome!