Basingstoke

Help us keep our digital services running smoothly Following a recent internal promotion, an exciting opportunity has arisen to join our friendly and supportive IT team at Basingstoke and Deane Borough Council as a Service Desk Support Analyst. Are you passionate about technology and delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you. This is a fantastic opportunity to play a key role in supporting the council's digital infrastructure and helping our staff and partners stay connected and productive. What you'll be doing As a Service Desk Support Analyst, you'll be the first point of contact for IT support, providing technical assistance to council staff, elected members, and external agencies. You'll troubleshoot issues, manage incidents and service requests, and help maintain our desktop, mobile, and telephony infrastructure. You'll also: Install and configure hardware and software, including mobile device management Support our networking and telecommunications systems Maintain user access and security settings across systems like Office 365 and Active Directory Contribute to IT projects and knowledge sharing across the team Deliver excellent customer service and help users get the most from our technology What we're looking for We're after someone who: Has experience supporting Microsoft desktop technologies and enterprise systems Understands ITIL principles and service desk operations Can work independently and as part of a team Communicates clearly and confidently with technical and non-technical users Is organised, adaptable, and thrives under pressure You'll need: GCSEs (or equivalent) in English and Maths A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation) A full driving licence and access to a car (you may need to be on-site within an hour for disaster recovery)

Basingstoke and Deane Borough Council is seeking a Service Desk Support Analyst to join our IT team. You will be the first point of contact for staff, elected members and external agencies, resolving incidents and service requests to keep our digital services running smoothly. You'll install and configure hardware and software, manage mobile devices, support Office 365 and Active Directory, and contribute to IT projects while delivering excellent customer service in a fast-paced environment.