Aztec Financial Services (UK) Limited
Southampton, Hampshire
About the Role Reports to the Support and Continuous Improvement Manager. At the Aztec Group, technology is a core enabler of award winning client services and operational excellence. As part of our continued investment in automation and digital solutions, we are looking for a Second and Third Line Support Analyst to support and maintain a growing portfolio of bespoke applications built using Microsoft Power Platform, SharePoint Online, and Camunda. This early career opportunity allows you to develop a technical role within the Automation and Cloud Solutions function while providing second and third line support for business critical applications developed by the Cloud Solutions team. Key Responsibilities Third Line Solution Support Act as the primary third line support for application related incidents and service requests across Power Platform, SharePoint Online, and workflow automation solutions. Provide initial second line support for escalations from the Service Desk during the transition period, with responsibilities reducing overtime as capabilities are embedded within first and second line teams. Investigate and diagnose complex or high impact issues, collaborating with senior colleagues and developers where required. Resolve issues within agreed SLAs, using sound judgement to escalated when problems fall outside authority or experience. Carry out approved configuration changes, data corrections, and fixes in line with governance and change control processes. Contribute to root cause analysis across application logic, data, and automated workflows. Support releases, deployments, and platform upgrades to ensure solutions remain stable and supportable. Provide clear updates and knowledge transfer to the Service Desk to support the ongoing handover of second line responsibilities. Continuous Improvement & Service Quality Contribute to root cause analysis and problem management for recurring incidents. Suggest improvements to applications, documentation, and support processes. Maintain accurate and up to date support documentation, including known issues and standard operating procedures. Support testing and validation of fixes and enhancements prior to release. Complete design and development of Continuous Improvement enhancements to current solutions. Work in line with Aztec's governance, security, data protection, and change management standards. Skills, Experience and Capabilities 2-3 years of application or systems support experience, typically within a Microsoft centric environment. 1+ year of experience supporting solutions built using Microsoft Power Platform and/or SharePoint, including custom lists, libraries, Power Apps and automated workflows. 6+ months of development experience in Power Platform or PL 400 certified. Experience in environments where Power Platform or SharePoint solutions include advanced configurations or pro code components. Experience with SharePoint Online administration including list, library, and security management. Ability to follow structured troubleshooting approaches, including analysing logs, reproducing issues, and identifying root causes. Awareness of application lifecycle management, environments, deployments, and change control concepts. Experience using ticketing systems and working to SLAs or defined support processes. Desirable Experience & Skills Experience producing technical documentation and contributing to improvement initiatives using Microsoft Power Platform (e.g., Canvas Apps and/or Model driven Apps). Experience building or supporting integrations using Power Automate and/or Azure Logic Apps. Exposure to web services and integrations (REST, SOAP, Power Platform connectors, Azure Functions). Experience working with data sources such as Microsoft SQL Server. Awareness of workflow automation platforms such as Camunda. Interest in automation, business process improvement, or cloud technologies. Desire to progress into more senior support, continuous improvement, or solution development roles. Personal Attributes A willingness to learn and develop technical skills over time. Clear communicator, able to explain issues and updates in a straightforward and professional manner. Logical and methodical approach to problem solving. Ability to manage tasks effectively and ask for support when needed. Positive, customer focused mindset with an interest in service quality.
About the Role Reports to the Support and Continuous Improvement Manager. At the Aztec Group, technology is a core enabler of award winning client services and operational excellence. As part of our continued investment in automation and digital solutions, we are looking for a Second and Third Line Support Analyst to support and maintain a growing portfolio of bespoke applications built using Microsoft Power Platform, SharePoint Online, and Camunda. This early career opportunity allows you to develop a technical role within the Automation and Cloud Solutions function while providing second and third line support for business critical applications developed by the Cloud Solutions team. Key Responsibilities Third Line Solution Support Act as the primary third line support for application related incidents and service requests across Power Platform, SharePoint Online, and workflow automation solutions. Provide initial second line support for escalations from the Service Desk during the transition period, with responsibilities reducing overtime as capabilities are embedded within first and second line teams. Investigate and diagnose complex or high impact issues, collaborating with senior colleagues and developers where required. Resolve issues within agreed SLAs, using sound judgement to escalated when problems fall outside authority or experience. Carry out approved configuration changes, data corrections, and fixes in line with governance and change control processes. Contribute to root cause analysis across application logic, data, and automated workflows. Support releases, deployments, and platform upgrades to ensure solutions remain stable and supportable. Provide clear updates and knowledge transfer to the Service Desk to support the ongoing handover of second line responsibilities. Continuous Improvement & Service Quality Contribute to root cause analysis and problem management for recurring incidents. Suggest improvements to applications, documentation, and support processes. Maintain accurate and up to date support documentation, including known issues and standard operating procedures. Support testing and validation of fixes and enhancements prior to release. Complete design and development of Continuous Improvement enhancements to current solutions. Work in line with Aztec's governance, security, data protection, and change management standards. Skills, Experience and Capabilities 2-3 years of application or systems support experience, typically within a Microsoft centric environment. 1+ year of experience supporting solutions built using Microsoft Power Platform and/or SharePoint, including custom lists, libraries, Power Apps and automated workflows. 6+ months of development experience in Power Platform or PL 400 certified. Experience in environments where Power Platform or SharePoint solutions include advanced configurations or pro code components. Experience with SharePoint Online administration including list, library, and security management. Ability to follow structured troubleshooting approaches, including analysing logs, reproducing issues, and identifying root causes. Awareness of application lifecycle management, environments, deployments, and change control concepts. Experience using ticketing systems and working to SLAs or defined support processes. Desirable Experience & Skills Experience producing technical documentation and contributing to improvement initiatives using Microsoft Power Platform (e.g., Canvas Apps and/or Model driven Apps). Experience building or supporting integrations using Power Automate and/or Azure Logic Apps. Exposure to web services and integrations (REST, SOAP, Power Platform connectors, Azure Functions). Experience working with data sources such as Microsoft SQL Server. Awareness of workflow automation platforms such as Camunda. Interest in automation, business process improvement, or cloud technologies. Desire to progress into more senior support, continuous improvement, or solution development roles. Personal Attributes A willingness to learn and develop technical skills over time. Clear communicator, able to explain issues and updates in a straightforward and professional manner. Logical and methodical approach to problem solving. Ability to manage tasks effectively and ask for support when needed. Positive, customer focused mindset with an interest in service quality.